To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)

Some account problems

No account problems

No account activity

This CustomerID is invalid.

Select the customer user:customer relations.

This rule will apply for all keys with no mapping rule.

This rule will apply for all values with no mapping rule.

The name is typically used to call up this web service operation from a remote system.

The password for the privileged user.

URI of a proxy server to be used (if needed).

The user name to be used to access the proxy server.

The full path of the certification authority directory where the CA certificates are stored in the file system.

The controller that the invoker should send requests to. Variables marked by a ':' will get replaced by the data value and passed along with the request. (e.g. /Ticket/:TicketID?UserLogin=:UserLogin&Password=:Password).

URI to give SOAP methods a context, reducing ambiguities.

In requester mode, OTRS uses web services of remote systems.

Operations are individual system functions which remote systems can request.

Invokers prepare data for a request to a remote web service, and process its response data.

Only modify this if you need to fetch mail from a different folder than INBOX.

To get the first 20 character of the subject (of the latest agent article).