Here you can upload a configuration file to import ACLs to your system. The file needs to be in .yml format as exported by the ACL editor module.

This field is required.

Set up matching criteria for this ACL. Use 'Properties' to match the current screen or 'PropertiesDatabase' to match attributes of the current ticket that are in the database.

Set up what you want to change if the criteria match. Keep in mind that 'Possible' is a white list, 'PossibleNot' a black list.

Also send if the user is currently out of office.

This feature is currently not available.

No notification method found.

e. g.

To get the first 20 character of the subject.

Options of the current user who requested this action

Currently support data is only shown in this system.

This will allow the system to send additional support data information to OTRS Group.

To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)

Please note that the use of OTRS cloud services requires the system to be registered.

Here you can configure available cloud services that communicate securely with %s.

Please enter a search term to look for customers.

Just use this feature if you want to define group permissions for customers.

These groups are automatically assigned to all customers.

Change Group Relations for Customer

No changes can be made to these groups.