Toggle %s permission for %s

To add a new event select the event object and event name and click on the "+" button

A specific HTTP command to use for the requests with this Invoker (optional).

PostMaster Filter Management

If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.

Do you really want to delete this dynamic field? ALL associated data will be LOST!

Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.

Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Defines the URL image path of icons for navigation.

Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.

Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

If active, none of the regular expressions may match the user's email address to allow registration.

Overview of all open Tickets.

Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).

Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.

Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.

Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.

Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.

The divider between TicketHook and ticket number. E.g ': '.