Create New ACL

Here you can upload a configuration file to import ACLs to your system. The file needs to be in .yml format as exported by the ACL editor module.

Upload ACL configuration

Match settings

Upload Notification configuration

Import Notification configuration

You can use the following tags

e. g.

Example notification

Additional recipient email addresses

To get the first 20 character of the subject.

To get the first 5 lines of the email.

Support data collector

Currently support data is only shown in this system.

Send support data

To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)

Please note that the use of OTRS cloud services requires the system to be registered.

This feature is disabled!

Enable it here!

Select the customer:group permissions.