You can use the following tags

e. g.

To get the first 20 character of the subject.

To get the first 5 lines of the email.

Currently support data is only shown in this system.

Please note that the use of OTRS cloud services requires the system to be registered.

Select the customer:group permissions.

If nothing is selected, then there are no permissions in this group (tickets will not be available for the customer).

Activate this option to create an empty selectable value.

Specify the height (in lines) for this field in the edit mode.

Currently this generic agent job will not run automatically.

Do you really want to delete this event trigger?

Fulltext-search in article (e. g. "Mar*in" or "Baue*").

No create time settings.

No change time settings.

No last close time settings.

No close time settings.

No pending time settings.

No escalation time settings.

This invoker will be triggered by the configured events.