Manage Customer User-Service Relations

Mapping for Key

Include Ticket Data

The character encoding for the SOAP message contents.

Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).

It's useful for ASP solutions.

Package installation requires a patch level update of OTRS.

Filter available Activity Dialogs

Manage Queue-Auto Response Relations

To open links in the following article, you might need to press Ctrl or Cmd or Shift key while clicking the link (depending on your browser and OS).

Please remember that the scale for the Y-axis has to be larger than the scale for the X-axis (e.g. X-axis => Month, Y-Axis => Year).

Negated regular expression (ignore case)

+15 minutes

Unknown Notification %s!

Package has locally modified files.

There was an error setting the entity sync status for Process entity: %s

There was an error setting the entity sync status for %s entity: %s

There was an error setting the entity sync status for Activity entity: %s

There was an error setting the entity sync status for ActivityDialog entity: %s

There was an error setting the entity sync status for Transition entity: %s