Just start typing to filter...

Example: If a request is initially triggered at 10:00 with initial interval at '1 minute' and retry factor at '2', retries would be triggered at 10:01 (1 minute), 10:03 (2*1=2 minutes), 10:07 (2*2=4 minutes), 10:15 (2*4=8 minutes), ...

Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum interval at '5 minutes', retries would be triggered at 10:01 (1 minute), 10:03 (2 minutes), 10:07 (4 minutes), 10:12 (8=>5 minutes), 10:17, ...

Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).

You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.

Filter Activities...

Filter Activity Dialogs...

Filter Transitions...

Filter Transition Actions...

Search in all settings...

Filter settings...

One moment please, you are being redirected...

Filter visible settings...

Loading, please wait...

Uploading...

Deployment comment...

Deploying, please wait...

Preparing to deploy, please wait...

within the last ...

within the next ...