Set up matching criteria for this ACL. Use 'Properties' to match the current screen or 'PropertiesDatabase' to match attributes of the current ticket that are in the database.

Check the official %sdocumentation%s.

Create a new ACL by submitting the form data. After creating the ACL, you will be able to add configuration items in edit mode.

Filter for Calendars

Depending on the group field, the system will allow users the access to the calendar according to their permission level.

Read only: users can see and export all appointments in the calendar.

Move into: users can modify appointments in the calendar, but without changing the calendar selection.

Create: users can create and delete appointments in the calendar.

Read/write: users can manage the calendar itself.

Ticket Appointments

Use options below to narrow down for which tickets appointments will be automatically created.

Define rules for creating automatic appointments in this calendar based on ticket data.

Uploaded file must be in valid iCal format (.ics).

If desired Calendar is not listed here, please make sure that you have at least 'create' permissions.

All existing appointments in the calendar with same UniqueID will be overwritten.

Appointment Notification Management

Here you can upload a configuration file to import appointment notifications to your system. The file needs to be in .yml format as exported by the appointment notification module.

This message will be shown on the agent preferences screen as a tooltip for this notification.

Here you can choose which events will trigger this notification. An additional appointment filter can be applied below to only send for appointments with certain criteria.

Send to all group members (agents only)