To get the first 20 character of the subject.

To get the first 5 lines of the email.

Wildcards like '*' are allowed.

Currently this generic agent job will not run automatically.

No change time settings.

No last close time settings.

No close time settings.

No pending time settings.

No escalation time settings.

This command will be executed. ARG[0] will be the ticket number. ARG[1] the ticket id.

Notifications are sent to an agent or a customer.

To get the first 20 character of the subject (of the latest agent article).

To get the first 5 lines of the body (of the latest agent article).

To get the first 20 character of the subject (of the latest customer article).

To get the first 5 lines of the body (of the latest customer article).

In this way you can directly edit the keyring configured in SysConfig.

Just use this feature if you want to log each request.

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