en	Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.

en	Defines the PostMaster header to be used on the filter for keeping the current state of the ticket.

en	Defines the URL CSS path.

en	Defines the URL base path of icons, CSS and Java Script.

en	Defines the URL image path of icons for navigation.

en	Defines the URL java script path.

en	Defines the URL rich text editor path.

en	Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.

en	Defines the agent preferences key where the shared secret key is stored.

en	Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.

en	Defines the body text for notification mails sent to agents, about new password.

en	Defines the body text for notification mails sent to agents, with token about new requested password.

en	Defines the body text for notification mails sent to customers, about new account.

en	Defines the body text for notification mails sent to customers, about new password.

en	Defines the body text for notification mails sent to customers, with token about new requested password.

en	Defines the body text for rejected emails.

en	Defines the calendar width in percent. Default is 95%.

en	Defines the column to store the keys for the preferences table.

en	Defines the config options for the autocompletion feature.

en	Defines the config parameters of this item, to be shown in the preferences view.

en	Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the connections for http/ftp, via a proxy.

en	Defines the customer preferences key where the shared secret key is stored.

en	Defines the date input format used in forms (option or input fields).

en	Defines the default CSS used in rich text editors.

en	Defines the default agent name in the ticket zoom view of the customer interface.

en	Defines the default auto response type of the article for this operation.

en	Defines the default body of a note in the ticket free text screen of the agent interface.

en	Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.

en	Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.

en	Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).

en	Defines the default history type in the customer interface.

en	Defines the default maximum number of X-axis attributes for the time scale.

en	Defines the default maximum number of statistics per page on the overview screen.

en	Defines the default next state for a ticket after customer follow-up in the customer interface.

en	Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.

en	Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.

en	Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.

en	Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.

en	Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.

en	Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.

en	Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.

en	Defines the default priority of new customer tickets in the customer interface.

en	Defines the default priority of new tickets.

en	Defines the default queue for new customer tickets in the customer interface.

en	Defines the default queue for new tickets in the agent interface.

en	Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).

en	Defines the default selection at the drop down menu for permissions (Form: Common Specification).

en	Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).

en	Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.

en	Defines the default sender type for tickets in the ticket zoom screen of the customer interface.

en	Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).

en	Defines the default shown ticket search attribute for ticket search screen.

en	Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.

en	Defines the default sort criteria for all queues displayed in the queue view.

en	Defines the default sort criteria for all services displayed in the service view.

en	Defines the default sort order for all queues in the queue view, after priority sort.

en	Defines the default sort order for all services in the service view, after priority sort.

en	Defines the default state of new customer tickets in the customer interface.

en	Defines the default state of new tickets.

en	Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.

en	Defines the default subject of a note in the ticket free text screen of the agent interface.

en	Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.

en	Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.

en	Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.

en	Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.

en	Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.

en	Defines the default ticket attribute for ticket sorting in the status view of the agent interface.

en	Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.

en	Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.

en	Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.

en	Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.

en	Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.

en	Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.

en	Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket priority in the close ticket screen of the agent interface.

en	Defines the default ticket priority in the ticket bulk screen of the agent interface.

en	Defines the default ticket priority in the ticket free text screen of the agent interface.

en	Defines the default ticket priority in the ticket note screen of the agent interface.

en	Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.

en	Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.

en	Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.

en	Defines the default ticket priority in the ticket responsible screen of the agent interface.

en	Defines the default ticket type for new customer tickets in the customer interface.

en	Defines the default ticket type.

en	Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.

en	Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.

en	Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.

en	Defines the default viewable sender types of a ticket (default: customer).

en	Defines the default visibility of the article to customer for this operation.

en	Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.

en	Defines the dynamic fields that are used for displaying on calendar events.

en	Defines the event object types that will be handled via AdminAppointmentNotificationEvent.

en	Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.

en	Defines the filter that processes the text in the articles, in order to highlight URLs.

en	Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).

en	Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.

en	Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups).

en	Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).

en	Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).

en	Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket free text screen action, which gets used for ticket history.

en	Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.

en	Defines the history comment for this operation, which gets used for ticket history in the agent interface.

en	Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket free text screen action, which gets used for ticket history.

en	Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.

en	Defines the history type for this operation, which gets used for ticket history in the agent interface.

en	Defines the hours and week days of the indicated calendar, to count the working time.

en	Defines the hours and week days to count the working time.

en	Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.

en	Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.

en	Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

en	Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

en	Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.

en	Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".

en	Defines the list of params that can be passed to ticket search function.

en	Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.

en	Defines the list of types for templates.

en	Defines the location to get online repository list for additional packages. The first available result will be used.

en	Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.

en	Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).

en	Defines the maximal valid time (in seconds) for a session id.

en	Defines the maximum number of affected tickets per job.

en	Defines the maximum number of pages per PDF file.

en	Defines the maximum number of quoted lines to be added to responses.

en	Defines the maximum number of tasks to be executed as the same time.

en	Defines the maximum size (in MB) of the log file.

en	Defines the maximum size in KiloByte of GenericInterface responses that get logged to the gi_debugger_entry_content table.

en	Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.

en	Defines the module that shows all the currently logged in agents in the agent interface.

en	Defines the module that shows all the currently logged in customers in the agent interface.

en	Defines the module that shows the currently logged in agents in the customer interface.

en	Defines the module that shows the currently logged in customers in the customer interface.

en	Defines the module to authenticate customers.

en	Defines the module to display a notification if cloud services are disabled.

en	Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.

en	Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.

en	Defines the module to display a notification in the agent interface if the system configuration is out of sync.

en	Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.

en	Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.

en	Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.

en	Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.

en	Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).

en	Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).

en	Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.

en	Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.

en	Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.

en	Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.

en	Defines the module to generate code for periodic page reloads.

en	Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.

en	Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.

en	Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.

en	Defines the name of the column to store the data in the preferences table.

en	Defines the name of the column to store the user identifier in the preferences table.

en	Defines the name of the indicated calendar.

en	Defines the name of the key for customer sessions.

en	Defines the name of the session key. E.g. Session, SessionID or OTRS.

en	Defines the name of the table where the user preferences are stored.

en	Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.

en	Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.

en	Defines the next possible states after sending a message in the email outbound screen of the agent interface.

en	Defines the next possible states for customer tickets in the customer interface.

en	Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.

en	Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.

en	Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.

en	Defines the next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.

en	Defines the number of days to keep the daemon log files.

en	Defines the number of header fields in frontend modules for add and update postmaster filters. It can be up to 99 fields.

en	Defines the number of hours a communication will be stored, whichever its status.

en	Defines the number of hours a successful communication will be stored.

en	Defines the parameters for the customer preferences table.

en	Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).

en	Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.

en	Defines the path and TTF-File to handle bold italic proportional font in PDF documents.

en	Defines the path and TTF-File to handle bold monospaced font in PDF documents.

en	Defines the path and TTF-File to handle bold proportional font in PDF documents.

en	Defines the path and TTF-File to handle italic monospaced font in PDF documents.

en	Defines the path and TTF-File to handle italic proportional font in PDF documents.

en	Defines the path and TTF-File to handle monospaced font in PDF documents.

en	Defines the path and TTF-File to handle proportional font in PDF documents.

en	Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt.

en	Defines the path to PGP binary.

en	Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).

en	Defines the period of time (in minutes) before agent is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the period of time (in minutes) before customer is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the postmaster default queue.

en	Defines the priority in which the information is logged and presented.

en	Defines the recipient target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "System address" displays all system addresses) in the agent interface.

en	Defines the recipient target of the tickets ("Queue" shows all queues, "SystemAddress" shows only the queues which are assigned to system addresses) in the customer interface.

en	Defines the required permission to show a ticket in the escalation view of the agent interface.

en	Defines the search limit for the stats.

en	Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting 'CustomerTicketTextField' the values for the recipient field can be specified.

en	Defines the sender for rejected emails.

en	Defines the separator between the agents real name and the given queue email address.

en	Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen.

en	Defines the shown links in the footer area of the customer and public interface of this OTRS system. The value in "Key" is the external URL, the value in "Content" is the shown label.

en	Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.

en	Defines the standard size of PDF pages.

en	Defines the state of a ticket if it gets a follow-up and the ticket was already closed.

en	Defines the state of a ticket if it gets a follow-up.

en	Defines the state type of the reminder for pending tickets.

en	Defines the subject for notification mails sent to agents, about new password.

en	Defines the subject for notification mails sent to agents, with token about new requested password.

en	Defines the subject for notification mails sent to customers, about new account.

en	Defines the subject for notification mails sent to customers, about new password.

en	Defines the subject for notification mails sent to customers, with token about new requested password.

en	Defines the subject for rejected emails.

en	Defines the system administrator's email address. It will be displayed in the error screens of the application.

en	Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).

en	Defines the target attribute in the link to external customer database. E.g. 'AsPopup PopupType_TicketAction'.

en	Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.

en	Defines the ticket appointment type backend for ticket dynamic field date time.

en	Defines the ticket appointment type backend for ticket escalation time.

en	Defines the ticket appointment type backend for ticket pending time.

en	Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.

en	Defines the ticket plugin for calendar appointments.

en	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

en	Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the two-factor module to authenticate agents.

en	Defines the two-factor module to authenticate customers.

en	Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

en	Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.

en	Defines the user identifier for the customer panel.

en	Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).

en	Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.

en	Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.Console.pl Maint::Ticket::UnlockTimeout" can be used.

en	Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.

en	Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).

en	Defines time in minutes since last modification for drafts of specified type before they are considered expired.

en	Defines whether to index archived tickets for fulltext searches.

en	Defines which article sender types should be shown in the preview of a ticket.

en	Defines which items are available for 'Action' in third level of the ACL structure.

en	Defines which items are available in first level of the ACL structure.

en	Defines which items are available in second level of the ACL structure.

en	Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.

en	Defines, which tickets of which ticket state types should not be listed in linked ticket lists.

en	Delete expired cache from core modules.

en	Delete expired loader cache weekly (Sunday mornings).

en	Delete expired sessions.

en	Delete expired ticket draft entries.

en	Delete expired upload cache hourly.

en	Delete this ticket
pt	Apagar este ticket

en	Deleted link to ticket "%s".
pt	Link de ticket apagado "%s".

en	Deletes a session if the session id is used with an invalid remote IP address.

en	Deletes requested sessions if they have timed out.

en	Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.

en	Deploy and manage OTRS Business Solution™.

en	Detached

en	Determines if a button to delete a link should be displayed next to each link in each zoom mask.

en	Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.

en	Determines if the statistics module may generate ticket lists.

en	Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.

en	Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.

en	Determines the next possible ticket states, for process tickets in the agent interface.

en	Determines the next possible ticket states, for process tickets in the customer interface.

en	Determines the next screen after new customer ticket in the customer interface.

en	Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.

en	Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.

en	Determines the possible states for pending tickets that changed state after reaching time limit.

en	Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines the way the linked objects are displayed in each zoom mask.

en	Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.

en	Determines which queues will be valid for ticket's recepients in the customer interface.

en	Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

en	Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

en	Disable autocomplete in the login screen.

en	Disable cloud services

en	Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).

en	Disables the redirection to the last screen overview / dashboard after a ticket is closed.

en	Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box.

en	Display a warning and prevent search when using stop words within fulltext search.

en	Display communication log entries.

en	Display settings to override defaults for Process Tickets.

en	Displays the accounted time for an article in the ticket zoom view.

en	Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.

en	Down
pt	Descer

en	Dropdown

en	Dutch

en	Dutch stop words for fulltext index. These words will be removed from the search index.

en	Dynamic Fields Checkbox Backend GUI

en	Dynamic Fields Date Time Backend GUI

en	Dynamic Fields Drop-down Backend GUI

en	Dynamic Fields GUI

en	Dynamic Fields Multiselect Backend GUI

en	Dynamic Fields Overview Limit

en	Dynamic Fields Text Backend GUI

en	Dynamic Fields used to export the search result in CSV format.

en	Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key => My Group', 'Content: Name_X, NameY'.

en	Dynamic fields limit per page for Dynamic Fields Overview.

en	Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.

en	Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface.

en	Dynamic fields shown in the email outbound screen of the agent interface.

en	Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.

en	Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.

en	Dynamic fields shown in the ticket close screen of the agent interface.

en	Dynamic fields shown in the ticket compose screen of the agent interface.

en	Dynamic fields shown in the ticket email screen of the agent interface.

en	Dynamic fields shown in the ticket forward screen of the agent interface.

en	Dynamic fields shown in the ticket free text screen of the agent interface.

en	Dynamic fields shown in the ticket medium format overview screen of the agent interface.

en	Dynamic fields shown in the ticket move screen of the agent interface.

en	Dynamic fields shown in the ticket note screen of the agent interface.

en	Dynamic fields shown in the ticket overview screen of the customer interface.

en	Dynamic fields shown in the ticket owner screen of the agent interface.

en	Dynamic fields shown in the ticket pending screen of the agent interface.

en	Dynamic fields shown in the ticket phone inbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone outbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone screen of the agent interface.

en	Dynamic fields shown in the ticket preview format overview screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the customer interface.

en	Dynamic fields shown in the ticket priority screen of the agent interface.

en	Dynamic fields shown in the ticket responsible screen of the agent interface.

en	Dynamic fields shown in the ticket search overview results screen of the customer interface.

en	Dynamic fields shown in the ticket search screen of the agent interface.

en	Dynamic fields shown in the ticket search screen of the customer interface.

en	Dynamic fields shown in the ticket small format overview screen of the agent interface.

en	Dynamic fields shown in the ticket zoom screen of the customer interface.

en	DynamicField

en	DynamicField backend registration.

en	DynamicField object registration.

en	DynamicField_%s

en	E-Mail Outbound

en	Edit Customer Companies.

en	Edit Customer Users.

en	Edit appointment

en	Edit customer company

en	Email Addresses

en	Email Outbound

en	Email Resend

en	Email communication channel.

en	Enable highlighting queues based on ticket age.

en	Enable keep-alive connection header for SOAP responses.

en	Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.

en	Enabled filters.

en	Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.

en	Enables S/MIME support.

en	Enables customers to create their own accounts.

en	Enables fetch S/MIME from CustomerUser backend support.

en	Enables file upload in the package manager frontend.

en	Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!

en	Enables or disables the debug mode over frontend interface.

en	Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.

en	Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.

en	Enables the minimal ticket counter size (if "Date" was selected as TicketNumberGenerator).

en	Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.

en	Enables ticket bulk action feature only for the listed groups.

en	Enables ticket responsible feature, to keep track of a specific ticket.

en	Enables ticket type feature.

en	Enables ticket watcher feature only for the listed groups.

en	English (Canada)

en	English (United Kingdom)

en	English (United States)

en	English stop words for fulltext index. These words will be removed from the search index.

en	Enroll process for this ticket

en	Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token.

en	Escalated Tickets
pt	Tickets escalados

en	Escalation view

en	EscalationTime

en	Estonian

en	Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).

en	Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.

en	Event module that performs an update statement on TicketIndex to rename the queue name there if needed and if StaticDB is actually used.

en	Event module that updates customer company object name for dynamic fields.

en	Event module that updates customer user object name for dynamic fields.

en	Event module that updates customer user search profiles if login changes.

en	Event module that updates customer user service membership if login changes.

en	Event module that updates customer users after an update of the Customer.

en	Event module that updates tickets after an update of the Customer User.

en	Event module that updates tickets after an update of the Customer.

en	Events Ticket Calendar

en	Example package autoload configuration.

en	Execute SQL statements.

en	Executes a custom command or module. Note: if module is used, function is required.

en	Executes follow-up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.

en	Executes follow-up checks on attachment contents for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on email body for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on the raw source email for mails that don't have a ticket number in the subject.

en	Exports the whole article tree in search result (it can affect the system performance).

en	External

en	External Link

en	Fetch emails via fetchmail (using SSL).

en	Fetch emails via fetchmail.

en	Fetch incoming emails from configured mail accounts.

en	Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".

en	File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.

en	Filter for debugging ACLs. Note: More ticket attributes can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

en	Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

en	Filter incoming emails.

en	Finnish

en	First Christmas Day
pt	Dia de Natal

en	First Queue

en	First response time

en	FirstLock

en	FirstResponse

en	FirstResponseDiffInMin

en	FirstResponseInMin

en	Firstname Lastname

en	Firstname Lastname (UserLogin)

en	For these state types the ticket numbers are striked through in the link table.

en	Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

en	Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).

en	Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.

en	Forces to unlock tickets after being moved to another queue.

en	Forwarded to "%s".
pt	Encaminhado para "%s".

en	Free Fields
pt	Campos Livres

en	French

en	French (Canada)

en	French stop words for fulltext index. These words will be removed from the search index.

en	Frontend

en	Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).

en	Frontend module registration (disable company link if no company feature is used).

en	Frontend module registration (disable ticket processes screen if no process available) for Customer.

en	Frontend module registration (disable ticket processes screen if no process available).

en	Frontend module registration (show personal favorites as sub navigation items of 'Admin').

en	Frontend module registration for the agent interface.

en	Frontend module registration for the customer interface.

en	Frontend module registration for the public interface.

en	Full value

en	Fulltext index regex filters to remove parts of the text.

en	Fulltext search

en	Galician

en	General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.

en	Generate dashboard statistics.

en	Generic Info module.

en	GenericAgent

en	GenericInterface Debugger GUI

en	GenericInterface ErrorHandling GUI

en	GenericInterface Invoker Event GUI

en	GenericInterface Invoker GUI

en	GenericInterface Operation GUI

en	GenericInterface TransportHTTPREST GUI

en	GenericInterface TransportHTTPSOAP GUI

en	GenericInterface Web Service GUI

en	GenericInterface Web Service History GUI

en	GenericInterface Web Service Mapping GUI

en	GenericInterface module registration for an error handling module.

en	GenericInterface module registration for the invoker layer.

en	GenericInterface module registration for the mapping layer.

en	GenericInterface module registration for the operation layer.

en	GenericInterface module registration for the transport layer.

en	German

en	German stop words for fulltext index. These words will be removed from the search index.

en	Gives customer users group based access to tickets from customer users of the same customer (ticket CustomerID is a CustomerID of the customer user).

en	Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Global Search Module.

en	Go to dashboard!
pt	Ir para o Dashboard

en	Good PGP signature.
pt	Adicionar assinatura

en	Google Authenticator

en	Graph: Bar Chart

en	Graph: Line Chart

en	Graph: Stacked Area Chart

en	Greek

en	Hebrew

en	Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild".

en	High Contrast

en	High contrast skin for visually impaired users.

en	Hindi

en	Hungarian

en	If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.

en	If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.

en	If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.

en	If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.

en	If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.

en	If "DB" was selected for Customer::AuthModule, the encryption type of passwords must be specified.

en	If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.

en	If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.

en	If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.

en	If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.

en	If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.

en	If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\\user to user).

en	If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.

en	If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.

en	If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.

en	If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.

en	If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.

en	If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.

en	If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.

en	If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.

en	If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.

en	If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.

en	If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.

en	If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).

en	If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.

en	If "Radius" was selected for Customer::AuthModule, the radius host must be specified.

en	If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.

en	If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.

en	If "SysLog" was selected for LogModule, a special log facility can be specified.

en	If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.

en	If "bcrypt" was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.

en	If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.

en	If active, none of the regular expressions may match the user's email address to allow registration.

en	If active, one of the regular expressions has to match the user's email address to allow registration.

en	If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.

en	If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.

en	If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.

en	If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.

en	If enabled debugging information for ACLs is logged.

en	If enabled debugging information for transitions is logged.

en	If enabled the daemon will redirect the standard error stream to a log file.

en	If enabled the daemon will redirect the standard output stream to a log file.

en	If enabled the daemon will use this directory to create its PID files. Note: Please stop the daemon before any change and use this setting only if <$OTRSHome>/var/run/ can not be used.

en	If enabled, OTRS will deliver all CSS files in minified form.

en	If enabled, OTRS will deliver all JavaScript files in minified form.

en	If enabled, TicketPhone and TicketEmail will be open in new windows.

en	If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.

en	If enabled, the cache data be held in memory.

en	If enabled, the cache data will be stored in cache backend.

en	If enabled, the customer can search for tickets in all services (regardless what services are assigned to the customer).

en	If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.
pt	Tempo de actualização (se activado) das diferentes vistas (Painel de Controlo, Bloqueados, Filas).

en	If enabled, the first level of the main menu opens on mouse hover (instead of click only).

en	If enabled, users that haven't selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC.

en	If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).

en	If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).

en	If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.

en	If this option is enabled, tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.

en	If this regex matches, no message will be send by the autoresponder.

en	If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system!

en	If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector.

en	If you're going to be out of office, you may wish to let other users know by setting the exact dates of your absence.

en	Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.

en	Import appointments screen.

en	Include tickets of subqueues per default when selecting a queue.

en	Include unknown customers in ticket filter.

en	Includes article create times in the ticket search of the agent interface.

en	Incoming Phone Call.

en	IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command "bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild" for initial index creation.

en	Indicates if a bounce e-mail should always be treated as normal follow-up.

en	Indonesian

en	Inline

en	Input

en	Interface language
pt	Idioma do interface

en	Internal communication channel.

en	International Workers' Day
pt	Dia do Trabalhador

en	It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.

en	It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.

en	It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.

en	It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.

en	Italian

en	Italian stop words for fulltext index. These words will be removed from the search index.

en	Ivory

en	Ivory (Slim)

en	Japanese

en	JavaScript function for the search frontend.

en	Korean

en	Language
pt	Idioma

en	Large
pt	Grande

en	Last Screen Overview

en	Last customer subject

en	Lastname Firstname

en	Lastname Firstname (UserLogin)

en	Lastname, Firstname

en	Lastname, Firstname (UserLogin)

en	LastnameFirstname

en	Latvian

en	Left

en	Link Object
pt	Ligar Objeto

en	Link Object.

en	Link agents to groups.

en	Link agents to roles.
pt	Ligar agentes a papéis.

en	Link customer users to customers.

en	Link customer users to groups.

en	Link customer users to services.

en	Link customers to groups.

en	Link queues to auto responses.

en	Link roles to groups.
pt	Ligar papéis a grupos.

en	Link templates to attachments.

en	Link templates to queues.

en	Link this ticket to other objects
pt	Liga este pedido a outros objetos

en	Links 2 tickets with a "Normal" type link.

en	Links 2 tickets with a "ParentChild" type link.

en	Links appointments and tickets with a "Normal" type link.

en	List of CSS files to always be loaded for the agent interface.

en	List of CSS files to always be loaded for the customer interface.

en	List of JS files to always be loaded for the agent interface.

en	List of JS files to always be loaded for the customer interface.

en	List of all CustomerCompany events to be displayed in the GUI.

en	List of all CustomerUser events to be displayed in the GUI.

en	List of all DynamicField events to be displayed in the GUI.

en	List of all LinkObject events to be displayed in the GUI.

en	List of all Package events to be displayed in the GUI.

en	List of all appointment events to be displayed in the GUI.

en	List of all article events to be displayed in the GUI.

en	List of all calendar events to be displayed in the GUI.

en	List of all queue events to be displayed in the GUI.

en	List of all ticket events to be displayed in the GUI.

en	List of colors in hexadecimal RGB which will be available for selection during calendar creation. Make sure the colors are dark enough so white text can be overlayed on them.

en	List of default Standard Templates which are assigned automatically to new Queues upon creation.

en	List of responsive CSS files to always be loaded for the agent interface.

en	List of responsive CSS files to always be loaded for the customer interface.

en	List view

en	Lithuanian

en	Loader module registration for the agent interface.

en	Loader module registration for the customer interface.

en	Lock / unlock this ticket

en	Locked Tickets
pt	Tickets bloqueados

en	Locked Tickets.

en	Locked ticket.
pt	Ticket bloqueado.

en	Logged in users.

en	Logged-In Users

en	Logout of customer panel.

en	Look into a ticket!
pt	Ver detalhe do ticket!

en	Loop protection: no auto-response sent to "%s".

en	Macedonian

en	Mail Accounts

en	MailQueue configuration settings.

en	Main menu item registration.

en	Main menu registration.

en	Makes the application block external content loading.

en	Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.

en	Makes the application check the syntax of email addresses.

en	Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.

en	Malay

en	Manage OTRS Group cloud services.

en	Manage PGP keys for email encryption.

en	Manage POP3 or IMAP accounts to fetch email from.

en	Manage S/MIME certificates for email encryption.

en	Manage System Configuration Deployments.

en	Manage different calendars.

en	Manage existing sessions.

en	Manage support data.

en	Manage system registration.

en	Manage tasks triggered by event or time based execution.

en	Mark as Spam!
pt	Marcar como Spam!

en	Mark this ticket as junk!

en	Max size (in characters) of the customer information table (phone and email) in the compose screen.

en	Max size (in rows) of the informed agents box in the agent interface.

en	Max size (in rows) of the involved agents box in the agent interface.

en	Max size of the subjects in an email reply and in some overview screens.

en	Maximal auto email responses to own email-address a day (Loop-Protection).

en	Maximal auto email responses to own email-address a day, configurable by email address (Loop-Protection).

en	Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).

en	Maximum Number of a calendar shown in a dropdown.

en	Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.

en	Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.

en	Maximum number of active calendars in overview screens. Please note that large number of active calendars can have a performance impact on your server by making too much simultaneous calls.

en	Maximum number of tickets to be displayed in the result of a search in the agent interface.

en	Maximum number of tickets to be displayed in the result of a search in the customer interface.

en	Maximum number of tickets to be displayed in the result of this operation.

en	Maximum size (in characters) of the customer information table in the ticket zoom view.

en	Medium
pt	Médio

en	Merge this ticket and all articles into another ticket

en	Merged Ticket (%s/%s) to (%s/%s).

en	Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.

en	Minute

en	Miscellaneous

en	Module for To-selection in new ticket screen in the customer interface.

en	Module to check if a incoming e-mail message is bounce.

en	Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.

en	Module to check the group permissions for customer access to tickets.

en	Module to check the group permissions for the access to tickets.

en	Module to compose signed messages (PGP or S/MIME).

en	Module to define the email security options to use (PGP or S/MIME).

en	Module to encrypt composed messages (PGP or S/MIME).

en	Module to fetch customer users SMIME certificates of incoming messages.

en	Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.

en	Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.

en	Module to filter encrypted bodies of incoming messages.

en	Module to generate accounted time ticket statistics.

en	Module to generate html OpenSearch profile for short ticket search in the agent interface.

en	Module to generate html OpenSearch profile for short ticket search in the customer interface.

en	Module to generate ticket solution and response time statistics.

en	Module to generate ticket statistics.

en	Module to grant access if the CustomerID of the customer has necessary group permissions.

en	Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.

en	Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.

en	Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).

en	Module to grant access to the agent responsible of a ticket.

en	Module to grant access to the creator of a ticket.

en	Module to grant access to the owner of a ticket.

en	Module to grant access to the watcher agents of a ticket.

en	Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).

en	Module to use database filter storage.

en	Module used to detect if attachments are present.

en	Multiselect

en	My Queues
pt	As Minhas Filas

en	My Services

en	My Tickets.
pt	Os meus tickets

en	Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.

en	Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.

en	NameX

en	New Ticket
pt	Novo Ticket

en	New Tickets
pt	Novos Tickets

en	New Window

en	New Year's Day
pt	Dia de Ano Novo

en	New Year's Eve
pt	Vespera de Ano Novo

en	New process ticket

en	News about OTRS releases!
pt	Notícias acerca dos lançamentos OTRS!

en	News about OTRS.

en	Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.

en	Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.

en	No public key found.
pt	Não foram encontrados dados do ticket

en	No valid OpenPGP data found.
pt	Não foram encontrados dados do ticket

en	None

en	Norwegian

en	Notification Settings
pt	Configuração de Notificações

en	Notified about response time escalation.

en	Notified about solution time escalation.

en	Notified about update time escalation.

en	Number of displayed tickets
pt	Numero de tickets listados

en	Number of lines (per ticket) that are shown by the search utility in the agent interface.

en	Number of tickets to be displayed in each page of a search result in the agent interface.

en	Number of tickets to be displayed in each page of a search result in the customer interface.

en	Number of tickets to be displayed in each page.

en	OTRS Group Services

en	OTRS News
pt	Notícias OTRS

en	OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.

en	OTRS doesn't support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).

en	Open an external link!

en	Open tickets (customer user)

en	Open tickets (customer)

en	Option

en	Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Other Customers

en	Out Of Office

en	Out Of Office Time
pt	Horário de fora de escritório

en	Out of Office users.

en	Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.

en	Overview Escalated Tickets.

en	Overview Refresh Time
pt	Tempo de actualização

en	Overview of all Tickets per assigned Queue.

en	Overview of all appointments.

en	Overview of all escalated tickets.

en	Overview of all open Tickets.

en	Overview of all open tickets.

en	Overview of customer tickets.

en	PGP Key
pt	Chave PGP

en	PGP Key Management

en	PGP Keys
pt	Chaves PGP

en	Package event module file a scheduler task for update registration.

en	Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomService object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the column filters of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id status widget of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket events calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the upcoming events widget of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the pages (in which the communication log entries are shown) of the communication log overview.

en	Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the ticket preview overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters of the example SLA attribute Comment2.

en	Parameters of the example queue attribute Comment2.

en	Parameters of the example service attribute Comment2.

en	Parent
pt	Ascendente

en	ParentChild

en	Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).

en	Pending time

en	People

en	Performs the configured action for each event (as an Invoker) for each configured web service.

en	Permitted width for compose email windows.

en	Permitted width for compose note windows.

en	Persian

en	Phone Call Inbound
pt	Chamada telefónica de entrada

en	Phone Call Outbound
pt	Realizar chamada telefónica

en	Phone Call.

en	Phone call
pt	Chamada telefónica

en	Phone communication channel.

en	Phone-Ticket
pt	Telefonema

en	Picture Upload

en	Picture upload module.

en	Picture-Upload

en	Plugin search

en	Plugin search module for autocomplete.

en	Polish

en	Portuguese

en	Portuguese (Brasil)

en	PostMaster Filters

en	PostMaster Mail Accounts

en	Print this ticket
pt	Imprimir este ticket

en	Priorities
pt	Prioridades

en	Process Management Activity Dialog GUI

en	Process Management Activity GUI

en	Process Management Path GUI

en	Process Management Transition Action GUI

en	Process Management Transition GUI

en	Process Ticket.

en	Process pending tickets.

en	ProcessID

en	Processes & Automation

en	Product News
pt	Novidades do produto

en	Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).

en	Provides a matrix overview of the tickets per state per queue

en	Provides customer users access to tickets even if the tickets are not assigned to a customer user of the same customer ID(s), based on permission groups.

en	Public Calendar

en	Public calendar.

en	Queue view

en	Queues ↔ Auto Responses

en	Rebuild the ticket index for AgentTicketQueue.

en	Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.

en	Refresh interval
pt	Tempo de actualização

en	Registers a log module, that can be used to log communication related information.

en	Reminder Tickets
pt	Tickets com lembrete

en	Removed subscription for user "%s".
pt	Subscrição de ticket removida "%s".

en	Removes old generic interface debug log entries created before the specified amount of days.

en	Removes old system configuration deployments (Sunday mornings).

en	Removes old ticket number counters (each 10 minutes).

en	Removes the ticket watcher information when a ticket is archived.

en	Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.

en	Replaces the original sender with current customer's email address on compose answer in the ticket compose screen of the agent interface.

en	Reports
pt	Relatórios

en	Reports (OTRS Business Solution™)

en	Reprocess mails from spool directory that could not be imported in the first place.

en	Required permissions to change the customer of a ticket in the agent interface.

en	Required permissions to use the close ticket screen in the agent interface.

en	Required permissions to use the email outbound screen in the agent interface.

en	Required permissions to use the email resend screen in the agent interface.

en	Required permissions to use the ticket bounce screen in the agent interface.

en	Required permissions to use the ticket compose screen in the agent interface.

en	Required permissions to use the ticket forward screen in the agent interface.

en	Required permissions to use the ticket free text screen in the agent interface.

en	Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.

en	Required permissions to use the ticket note screen in the agent interface.

en	Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.

en	Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.

en	Required permissions to use the ticket phone inbound screen in the agent interface.

en	Required permissions to use the ticket phone outbound screen in the agent interface.

en	Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.

en	Required permissions to use the ticket responsible screen in the agent interface.

en	Resend Ticket Email.

en	Resent email to "%s".

en	Resets and unlocks the owner of a ticket if it was moved to another queue.

en	Resource Overview (OTRS Business Solution™)

en	Responsible Tickets

en	Responsible Tickets.

en	Restores a ticket from the archive (only if the event is a state change to any open available state).

en	Retains all services in listings even if they are children of invalid elements.

en	Right

en	Roles ↔ Groups
pt	Papéis <-> Grupos

en	Romanian

en	Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").

en	Running Process Tickets

en	Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.

en	Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.

en	Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

en	Russian

en	S/MIME Certificates
pt	Certificados S/MIME

en	SMS

en	SMS (Short Message Service)

en	Salutations
pt	Saudações

en	Sample command output

en	Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.

en	Schedule a maintenance period.

en	Screen after new ticket
pt	Ecrãn após novo ticket

en	Search Customer
pt	Procurar Cliente

en	Search Ticket.

en	Search Tickets.

en	Search User

en	Search backend default router.

en	Search backend router.

en	Search.

en	Second Christmas Day
pt	Segundo Dia de Natal

en	Second Queue

en	Select after which period ticket overviews should refresh automatically.

en	Select how many tickets should be shown in overviews by default.

en	Select the main interface language.

en	Select the separator character used in CSV files (stats and searches). If you don't select a separator here, the default separator for your language will be used.

en	Select your frontend Theme.

en	Select your personal time zone. All times will be displayed relative to this time zone.

en	Select your preferred layout for the software.

en	Select your preferred theme for OTRS.

en	Selects the cache backend to use.

en	Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.

en	Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).

en	Send new outgoing mail from this ticket

en	Send notifications to users.

en	Sender type for new tickets from the customer inteface.

en	Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).

en	Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.

en	Sends customer notifications just to the mapped customer.

en	Sends registration information to OTRS group.

en	Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).

en	Sends the notifications which are configured in the admin interface under "Ticket Notifications".

en	Sent "%s" notification to "%s" via "%s".

en	Sent auto follow-up to "%s".

en	Sent auto reject to "%s".

en	Sent auto reply to "%s".

en	Sent email to "%s".

en	Sent email to customer.

en	Sent notification to "%s".

en	Serbian Cyrillic

en	Serbian Latin

en	Service Level Agreements
pt	Níveís de serviço

en	Service view

en	ServiceView

en	Set a new password by filling in your current password and a new one.

en	Set sender email addresses for this system.

en	Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.

en	Set the limit of tickets that will be executed on a single genericagent job execution.

en	Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.

en	Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.

en	Set this ticket to pending
pt	Coloca este pedido pendente

en	Sets if SLA must be selected by the agent.

en	Sets if SLA must be selected by the customer.

en	Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Sets if queue must be selected by the agent.

en	Sets if service must be selected by the agent.

en	Sets if service must be selected by the customer.

en	Sets if state must be selected by the agent.

en	Sets if ticket owner must be selected by the agent.

en	Sets if ticket responsible must be selected by the agent.

en	Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.

en	Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.

en	Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.

en	Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.

en	Sets the count of articles visible in preview mode of ticket overviews.

en	Sets the default article customer visibility for new email tickets in the agent interface.

en	Sets the default article customer visibility for new phone tickets in the agent interface.

en	Sets the default body text for notes added in the close ticket screen of the agent interface.

en	Sets the default body text for notes added in the ticket move screen of the agent interface.

en	Sets the default body text for notes added in the ticket note screen of the agent interface.

en	Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the default body text for notes added in the ticket responsible screen of the agent interface.

en	Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default link type of split tickets in the agent interface.

en	Sets the default link type of splitted tickets in the agent interface.

en	Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default message for the notification is shown on a running system maintenance period.

en	Sets the default next state for new phone tickets in the agent interface.

en	Sets the default next ticket state, after the creation of an email ticket in the agent interface.

en	Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.

en	Sets the default priority for new email tickets in the agent interface.

en	Sets the default priority for new phone tickets in the agent interface.

en	Sets the default sender type for new email tickets in the agent interface.

en	Sets the default sender type for new phone ticket in the agent interface.

en	Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.

en	Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.

en	Sets the default subject for notes added in the close ticket screen of the agent interface.

en	Sets the default subject for notes added in the ticket move screen of the agent interface.

en	Sets the default subject for notes added in the ticket note screen of the agent interface.

en	Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the default subject for notes added in the ticket responsible screen of the agent interface.

en	Sets the default text for new email tickets in the agent interface.

en	Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.

en	Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.

en	Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.

en	Sets the minutes a notification is shown for notice about upcoming system maintenance period.

en	Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).

en	Sets the options for PGP binary.

en	Sets the password for private PGP key.

en	Sets the prefered time units (e.g. work units, hours, minutes).

en	Sets the preferred digest to be used for PGP binary.

en	Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.

en	Sets the queue in the ticket close screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket note screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket responsible screen of a zoomed ticket in the agent interface.

en	Sets the responsible agent of the ticket in the close ticket screen of the agent interface.

en	Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.

en	Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.

en	Sets the responsible agent of the ticket in the ticket note screen of the agent interface.

en	Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.

en	Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the state of a ticket in the close ticket screen of the agent interface.

en	Sets the state of a ticket in the ticket bulk screen of the agent interface.

en	Sets the state of a ticket in the ticket free text screen of the agent interface.

en	Sets the state of a ticket in the ticket note screen of the agent interface.

en	Sets the state of a ticket in the ticket responsible screen of the agent interface.

en	Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the stats hook.

en	Sets the ticket owner in the close ticket screen of the agent interface.

en	Sets the ticket owner in the ticket bulk screen of the agent interface.

en	Sets the ticket owner in the ticket free text screen of the agent interface.

en	Sets the ticket owner in the ticket note screen of the agent interface.

en	Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the ticket owner in the ticket responsible screen of the agent interface.

en	Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket bulk screen of the agent interface.

en	Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.

en	Sets the time zone that will be assigned to newly created users and will be used for users that haven't yet set a time zone. This is the time zone being used as default to convert date and time between the OTRS time zone and the user's time zone.

en	Sets the timeout (in seconds) for http/ftp downloads.

en	Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".

en	Shared Secret

en	Show a responsible selection in phone and email tickets in the agent interface.

en	Show article as rich text even if rich text writing is disabled.

en	Show command line output.

en	Show queues even when only locked tickets are in.

en	Show the current owner in the customer interface.

en	Show the current queue in the customer interface.

en	Show the history for this ticket

en	Show the ticket history
pt	Mostra a história do pedido

en	Shows a count of attachments in the ticket zoom, if the article has attachments.

en	Shows a link in the menu for creating a calendar appointment linked to the ticket directly from the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a note in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to close a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.

en	Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.

en	Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to move a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.

en	Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.

en	Shows a link to download article attachments in the zoom view of the article in the agent interface.

en	Shows a link to see a zoomed email ticket in plain text.

en	Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.

en	Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).

en	Shows a teaser link in the menu for the ticket attachment view of OTRS Business Solution™.

en	Shows all both ro and rw queues in the queue view.

en	Shows all both ro and rw tickets in the service view.

en	Shows all open tickets (even if they are locked) in the escalation view of the agent interface.

en	Shows all the articles of the ticket (expanded) in the agent zoom view.

en	Shows all the articles of the ticket (expanded) in the customer zoom view.

en	Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).

en	Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).

en	Shows an owner selection in phone and email tickets in the agent interface.

en	Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.

en	Shows either the last customer article's subject or the ticket title in the small format overview.

en	Shows existing parent/child queue lists in the system in the form of a tree or a list.

en	Shows information on how to start OTRS Daemon

en	Shows link to external page in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows the article head information in the agent zoom view.

en	Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.

en	Shows the customer user information (phone and email) in the compose screen.

en	Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).

en	Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Shows the message of the day on login screen of the agent interface.

en	Shows the ticket history (reverse ordered) in the agent interface.

en	Shows the ticket priority options in the close ticket screen of the agent interface.

en	Shows the ticket priority options in the move ticket screen of the agent interface.

en	Shows the ticket priority options in the ticket bulk screen of the agent interface.

en	Shows the ticket priority options in the ticket free text screen of the agent interface.

en	Shows the ticket priority options in the ticket note screen of the agent interface.

en	Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows the ticket priority options in the ticket responsible screen of the agent interface.

en	Shows the title field in the close ticket screen of the agent interface.

en	Shows the title field in the ticket free text screen of the agent interface.

en	Shows the title field in the ticket note screen of the agent interface.

en	Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket responsible screen of the agent interface.

en	Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.

en	Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.

en	Signature data.
pt	Assinatura atualizada!

en	Signatures
pt	Assinaturas

en	Simple
pt	Simples

en	Skin

en	Slovak
pt	Eslovaco

en	Slovenian
pt	Esloveno

en	Small
pt	Pequeno

en	Software Package Manager.

en	Solution time
pt	Tempo para solução

en	SolutionDiffInMin

en	SolutionInMin

en	Some description!

en	Some picture description!

en	Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.

en	Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.

en	Spam

en	Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.

en	Spam Assassin example setup. Moves marked mails to spam queue.

en	Spanish
pt	Espanhol

en	Spanish (Colombia)
pt	Espanhol (Colômbia)

en	Spanish (Mexico)
pt	Espanhol (México)

en	Spanish stop words for fulltext index. These words will be removed from the search index.

en	Specifies if an agent should receive email notification of his own actions.

en	Specifies the directory to store the data in, if "FS" was selected for ArticleStorage.

en	Specifies the directory where SSL certificates are stored.

en	Specifies the directory where private SSL certificates are stored.

en	Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.

en	Specifies the email addresses to get notification messages from scheduler tasks.

en	Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.

en	Specifies the group where the user needs rw permissions so that they can edit other users preferences.

en	Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).

en	Specifies the order in which the firstname and the lastname of agents will be displayed.

en	Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).

en	Specifies the path of the file for the performance log.

en	Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.

en	Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.

en	Specifies the path to the converter that allows the view of PDF documents, in the web interface.

en	Specifies the path to the converter that allows the view of XML files, in the web interface.

en	Specifies the text that should appear in the log file to denote a CGI script entry.

en	Specifies user id of the postmaster data base.

en	Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.

en	Specifies whether the (MIMEBase) article attachments will be indexed and searchable.

en	Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.

en	Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!

en	Specify the password to authenticate for the first mirror database.

en	Specify the username to authenticate for the first mirror database.

en	Stable
pt	Estável

en	Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.

en	Start number for statistics counting. Every new stat increments this number.

en	Started response time escalation.

en	Started solution time escalation.

en	Started update time escalation.

en	Starts a wildcard search of the active object after the link object mask is started.

en	Stat#

en	States
pt	Estado

en	Statistic Reports overview.

en	Statistics overview.

en	Status view

en	Stopped response time escalation.

en	Stopped solution time escalation.

en	Stopped update time escalation.

en	Stores cookies after the browser has been closed.

en	Strips empty lines on the ticket preview in the queue view.

en	Strips empty lines on the ticket preview in the service view.

en	Support Agent

en	Swahili

en	Swedish
pt	Sueco

en	System Address Display Name

en	System Configuration Deployment

en	System Configuration Group

en	System Maintenance

en	Templates ↔ Attachments

en	Templates ↔ Queues

en	Textarea
pt	AreadeTexto

en	Thai

en	The PGP signature is expired.
pt	A assinatura das respostas de email.

en	The PGP signature was made by a revoked key, this could mean that the signature is forged.

en	The PGP signature was made by an expired key.

en	The PGP signature with the keyid has not been verified successfully.

en	The PGP signature with the keyid is good.

en	The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.

en	The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.

en	The daemon registration for the scheduler cron task manager.

en	The daemon registration for the scheduler future task manager.

en	The daemon registration for the scheduler generic agent task manager.

en	The daemon registration for the scheduler task worker.

en	The daemon registration for the system configuration deployment sync manager.

en	The divider between TicketHook and ticket number. E.g ': '.

en	The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.

en	The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.

en	The headline shown in the customer interface.

en	The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.

en	The logo shown in the header of the agent interface for the skin "High Contrast". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The logo shown on top of the login box of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The maximal number of articles expanded on a single page in AgentTicketZoom.

en	The maximal number of articles shown on a single page in AgentTicketZoom.

en	The maximum number of mails fetched at once before reconnecting to the server.

en	The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.

en	The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.

en	The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.

en	The value of the From field

en	Theme
pt	Tema

en	This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.

en	This is a Description for Comment on Framework.

en	This is a Description for DynamicField on Framework.

en	This is the default orange - black skin for the customer interface.

en	This is the default orange - black skin.

en	This key is not certified with a trusted signature!

en	This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.

en	This module is part of the admin area of OTRS.

en	This option defines the dynamic field in which a Process Management activity entity id is stored.

en	This option defines the dynamic field in which a Process Management process entity id is stored.

en	This option defines the process tickets default lock.

en	This option defines the process tickets default priority.

en	This option defines the process tickets default queue.

en	This option defines the process tickets default state.

en	This option will deny the access to customer company tickets, which are not created by the customer user.

en	This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.

en	This setting is deprecated. Set OTRSTimeZone instead.

en	This setting shows the sorting attributes in all overview screen, not only in queue view.

en	This will allow the system to send text messages via SMS.

en	Ticket Close.

en	Ticket Compose Bounce Email.

en	Ticket Compose email Answer.

en	Ticket Customer.

en	Ticket Forward Email.

en	Ticket FreeText.

en	Ticket History.
pt	Histórico

en	Ticket Lock.

en	Ticket Merge.

en	Ticket Move.

en	Ticket Note.

en	Ticket Notifications
pt	Notificações

en	Ticket Outbound Email.

en	Ticket Overview "Medium" Limit
pt	Limite de tickets na vista "Média"

en	Ticket Overview "Preview" Limit
pt	Limite de tickets na vista "Detalhe"

en	Ticket Overview "Small" Limit
pt	Limite de tickets na vista "Pequena"

en	Ticket Owner.

en	Ticket Pending.

en	Ticket Print.

en	Ticket Priority.

en	Ticket Queue Overview
pt	Visão geral das filas de tickets

en	Ticket Responsible.

en	Ticket Watcher

en	Ticket Zoom

en	Ticket Zoom.

en	Ticket bulk module.

en	Ticket event module that triggers the escalation stop events.

en	Ticket limit per page for Ticket Overview "Medium".

en	Ticket limit per page for Ticket Overview "Preview".

en	Ticket limit per page for Ticket Overview "Small".

en	Ticket notifications
pt	Notificações

en	Ticket overview
pt	Listagem de tickets

en	Ticket plain view of an email.

en	Ticket split dialog.

en	Ticket title
pt	Título do ticket

en	Ticket zoom view.

en	TicketNumber
pt	Número do ticket

en	Tickets.

en	Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).

en	To accept login information, such as an EULA or license.

en	To download attachments.
pt	Para descarregar anexos

en	To view HTML attachments.

en	Toggles display of OTRS FeatureAddons list in PackageManager.

en	Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Tree view
pt	Vista em árvore

en	Triggers add or update of automatic calendar appointments based on certain ticket times.

en	Triggers ticket escalation events and notification events for escalation.

en	Turkish
pt	Turco

en	Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!

en	Turns on drag and drop for the main navigation.

en	Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.

en	Tweak the system as you wish.

en	Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration.

en	Ukrainian
pt	Ucraniano

en	Unlock tickets that are past their unlock timeout.

en	Unlock tickets whenever a note is added and the owner is out of office.

en	Unlocked ticket.
pt	Ticket desbloqueado.

en	Up
pt	Subir

en	Upcoming Events
pt	Próximos eventos

en	Update Ticket "Seen" flag if every article got seen or a new Article got created.

en	Update time

en	Updates the ticket escalation index after a ticket attribute got updated.

en	Updates the ticket index accelerator.

en	Upload your PGP key.

en	Upload your S/MIME certificate.

en	Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).

en	Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).

en	User Profile
pt	Perfil do Utilizador

en	UserFirstname
pt	Nome próprio do utilizador

en	UserLastname
pt	Apelido do utilizador

en	Users, Groups & Roles
pt	Utilizadores, Grupos e Papeis

en	Uses richtext for viewing and editing ticket notification.

en	Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.

en	Vietnam

en	View all attachments of the current ticket
pt	Ver todos os anexos deste ticket

en	View performance benchmark results.

en	Watch this ticket
pt	Ver este ticket

en	Watched Tickets
pt	Ticket vigiados

en	Watched Tickets.
pt	Tickets vigiados

en	We are performing scheduled maintenance.
pt	Manutenção agendada em curso.

en	We are performing scheduled maintenance. Login is temporarily not available.
pt	Manutenção agendada em curso. Não é possível autenticar-se neste moemento.

en	We are performing scheduled maintenance. We should be back online shortly.
pt	Manutenção agendada em curso. Devemos voltar a estar online dentro de momentos.

en	Web Services
pt	Serviços web

en	Web View
pt	Vista web

en	When agent creates a ticket, whether or not the ticket is automatically locked to the agent.

en	When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).

en	When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).

en	When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.

en	Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.

en	Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.

en	Yes, but hide archived tickets
pt	Sim, esconder tickets arquivados

en	Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.

en	Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".
pt	O ticket com o número "<OTRS_TICKET>" foi fundido com o ticket "<OTRS_MERGE_TO_TICKET>".

en	Your queue selection of your preferred queues. You also get notified about those queues via email if enabled.
pt	A sua seleção de filas preferidas. Será também notificado por email se estiver ativado.

en	Your service selection of your preferred services. You also get notified about those services via email if enabled.

en	Zoom
pt	Detalhe

en	attachment
pt	anexo

en	bounce

en	compose
pt	escrever

en	debug
pt	depurar

en	error
pt	erro

en	forward
pt	seguinte

en	info

en	inline

en	normal

en	notice
pt	notícia

en	pending
pt	pendente

en	phone
pt	telefone

en	responsible
pt	responsável

en	reverse
pt	reverter

en	stats
pt	estatística