en	Add dynamic field

en	Last close times
pl	Data ostatnich modyfikacji

en	No last close time settings.
pl	Bez czasów zamkniecia.

en	Ticket last close
pl	Zgłoszenie zamknięte

en	Ticket last close between
pl	Zgłoszenie zamknięte między

en	GenericInterface Invoker Event Settings for Web Service %s

en	And can't be repeated on the same condition.

en	General Shortcuts

en	Comment code

en	Uncomment code

en	Auto format code

en	The editing field allows you to use different functions like automatic formatting, window resize as well as tag- and bracket-completion.

en	Data includes

en	Select one or more sets of data that were created at earlier request/response stages to be included in mappable data.

en	These sets will appear in the data structure at '/DataInclude/<DataSetName>' (see debugger output of actual requests for details).

en	Data key regex filters (before mapping)

en	Data key regex filters (after mapping)

en	These filters can be used to transform keys using regular expressions.

en	The data structure will be traversed recursively and all configured regexes will be applied to all keys.

en	Use cases are e.g. removing key prefixes that are undesired or correcting keys that are invalid as XML element names.

en	Example 1: Search = '^jira:' / Replace = '' turns 'jira:element' into 'element'.

en	Example 2: Search = '^' / Replace = '_' turns '16x16' into '_16x16'.

en	Example 3: Search = '^(?<number>\\d+) (?<text>.+?)\\$' / Replace = '_\\$+{text}_\\$+{number}' turns '16 elementname' into '_elementname_16'.

en	For information about regular expressions in Perl please see here:

en	If modifiers are desired they have to be specified within the regexes themselves.

en	Regular expressions defined here will be applied before the XSLT mapping.

en	Regular expressions defined here will be applied after the XSLT mapping.

en	Include Ticket Data

en	Include ticket data in response.

en	Network Transport

en	Route mapping for Operation

en	Additional response headers

en	Add response header

en	URI to indicate specific location for accessing a web service.

en	Timeout value for requests.

en	An optional authentication mechanism to access the remote system.

en	Certification Authority (CA) Certificate

en	Controller mapping for Invoker

en	The controller that the invoker should send requests to. Variables marked by a ':' will get replaced by the data value and passed along with the request. (e.g. /Ticket/:TicketID?UserLogin=:UserLogin&Password=:Password).

en	Valid request command for Invoker

en	A specific HTTP command to use for the requests with this Invoker (optional).

en	The default HTTP command to use for the requests.

en	Set to "Yes" in order to send a filled SOAPAction header.

en	Set to "No" in order to send an empty SOAPAction header.

en	Set to "Yes" in order to check the received SOAPAction header (if not empty).

en	Set to "No" in order to ignore the received SOAPAction header.

en	SOAPAction scheme

en	Select how SOAPAction should be constructed.

en	Some web services require a specific construction.

en	Some web services send a specific construction.

en	Character to use as separator between name space and SOAP operation.

en	Usually .Net web services use "/" as separator.

en	SOAPAction free text

en	Text to be used to as SOAPAction.

en	Request name scheme

en	Select how SOAP request function wrapper should be constructed.

en	'FunctionName' is used as example for actual invoker/operation name.

en	'FreeText' is used as example for actual configured value.

en	Request name free text

en	Text to be used to as function wrapper name suffix or replacement.

en	Please consider XML element naming restrictions (e.g. don't use '<' and '&').

en	Response name scheme

en	Select how SOAP response function wrapper should be constructed.

en	Response name free text

en	Outbound sort order for xml fields (structure starting below function name wrapper) - see documentation for SOAP transport.

en	Here you can specify a name for the webservice. If this field is empty, the name of the configuration file is used as name.

en	Ready2Adopt Web Services

en	Here you can activate Ready2Adopt web services showcasing our best practices that are a part of %s.

en	Please note that these web services may depend on other modules only available with certain %s contract levels (there will be a notification with further details when importing).

en	Import Ready2Adopt web service

en	Would you like to benefit from web services created by experts? Upgrade to %s to import some sophisticated Ready2Adopt web services.

en	Error Handling Modules

en	Error handling modules are used to react in case of errors during the communication. Those modules are executed in a specific order, which can be changed by drag and drop.

en	Add error handling module

en	If your account is marked as trusted, the X-OTRS headers already existing at arrival time (for priority etc.) will be kept and used, for example in PostMaster filters.

en	You can add favorites by moving your cursor over items on the right side and clicking the star icon.

en	Here you can upload a configuration file to import Ticket Notifications to your system. The file needs to be in .yml format as exported by the Ticket Notification module.

en	Use comma or semicolon to separate email addresses.

en	Downgrade to ((OTRS)) Community Edition

en	%s makes contact regularly with cloud.otrs.com to check on available updates and the validity of the underlying contract.

en	This system uses the %s without a proper license! Please make contact with %s to renew or activate your contract!

en	You can either reinstall your current version or perform an update with the buttons below (update recommended).

en	An update for your %s is available! Please update at your earliest!

en	Your ((OTRS)) Community Edition is the base for all future actions. Please register first before you continue with the upgrade process of %s!

en	Before you can benefit from %s, please contact %s to get your %s contract.

en	Please visit our customer portal and file a request.

en	Everything else will be done as part of your contract.

en	To install this package, you need to update to OTRS %s or higher.

en	To install this package, the Maximum OTRS Version is %s.

en	To install this package, the required Framework version is %s.

en	You will receive updates about relevant security issues.

en	You will receive updates for all other relevant OTRS issues

en	With your existing contract you can only use a small part of the %s.

en	If you would like to take full advantage of the %s get your contract upgraded now! Contact %s.

en	Sorry, but currently you can't downgrade due to the following packages which depend on %s:

en	You are about to downgrade to ((OTRS)) Community Edition and will lose the following features and all data related to these:

en	Timeline view in ticket zoom

en	DynamicField ContactWithData

en	The %s skin

en	Go to updating instructions

en	If you are a OTRS Business Solution™ customer, please visit our customer portal and file a request.

en	How can I do a patch level update if I don’t have a contract?

en	Please find all relevant information within the updating instructions at %s.

en	OTRS Verify™ can not continue!

en	With %s, you can benefit from the following optional features. Please make contact with %s if you need more information.

en	File Differences for File %s

en	Filter for PostMaster Filters

en	Filter for PostMaster filters

en	You can also use named captures %s and use the names in the 'Set' action %s (e.g. Regexp: %s, Set action: %s). A matched EMAILADDRESS has the name '%s'.

en	Search header field

en	This priority is present in a SysConfig setting, confirmation for updating settings to point to the new priority is needed!

en	This priority is used in the following config settings:

en	Filter for processes

en	Ready2Adopt Processes

en	Here you can activate Ready2Adopt processes showcasing our best practices. Please note that some additional configuration may be required.

en	Would you like to benefit from processes created by experts? Upgrade to %s to import some sophisticated Ready2Adopt processes.

en	Import Ready2Adopt process

en	The Queue field can only be used by customers when creating a new ticket.

en	You can start a connection between two Activities by dropping the Transition element over the Start Activity of the connection. After that you can move the loose end of the arrow to the End Activity.

en	Queue Management

en	This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!

en	To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.

en	This queue is used in the following config settings:

en	Filter for templates

en	System Registration Overview

en	Validate OTRS-ID

en	System Registration not Possible

en	System Deregistration not Possible

en	Please note that you can't deregister your system if you're using the %s or having a valid service contract.

en	If you deregister your system, you will lose these benefits:

en	Overview of Transmitted Data

en	There is no data regularly sent from your system to %s.

en	The following data is sent at minimum every 3 days from your system to %s.

en	The data will be transferred in JSON format via a secure https connection.

en	System Registration Data

en	Filter for agents

en	SMIME support is enabled, but the relevant configuration contains errors. Please check the configuration using the button below.

en	Here you can add relations to your private certificate, these will be embedded to the S/MIME signature every time you use this certificate to sign an email.

en	Filter for Salutations

en	Filter for salutations

en	Secure Mode Needs to be Enabled!

en	Here you can enter SQL to send it directly to the application database. It is not possible to change the content of the tables, only select queries are allowed.

en	Detail Session View for %s (%s)

en	Detail View for SessionID: %s - %s

en	This state is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!

en	It's not possible to invalidate this entry because there is no other merge states in system!

en	This state is used in the following config settings:

en	Sending support data to OTRS Group is not possible!

en	This data is sent to OTRS Group on a regular basis. To stop sending this data please update your system registration.

en	You can manually trigger the Support Data sending by pressing this button:

en	Currently this data is only shown in this system.

en	A support bundle (including: system registration information, support data, a list of installed packages and all locally modified source code files) can be generated by pressing this button:

en	Generate Support Bundle

en	The Support Bundle has been Generated

en	A file containing the support bundle will be downloaded to the local system. Please save the file and send it to the OTRS Group, using an alternate method.

en	Error: Support data could not be collected (%s).

en	Add System Address

en	Filter for System Addresses

en	Filter for system addresses

en	This email address is already used as system email address.

en	This system address cannot be set to invalid.

en	This system address cannot be set to invalid, because it is used in one or more queue(s) or auto response(s).

en	Search in all settings...

en	There are currently no settings available. Please make sure to run 'otrs.Console.pl Maint::Config::Rebuild' before using the software.

en	This is an overview of all settings which will be part of the deployment if you start it now. You can compare each setting to its former state by clicking the icon on the top right.

en	To exclude certain settings from a deployment, click the checkbox on the header bar of a setting.

en	By default, you will only deploy settings which you changed on your own. If you'd like to deploy settings changed by other users, too, please click the link on top of the screen to enter the advanced deployment mode.

en	A deployment has just been restored, which means that all affected setting have been reverted to the state from the selected deployment.

en	Please review the changed settings and deploy afterwards.

en	An empty list of changes means that there are no differences between the restored and the current state of the affected settings.

en	There are %s changed settings which will be deployed in this run.

en	Switch to basic mode to deploy settings only changed by you.

en	You have %s changed settings which will be deployed in this run.

en	This group doesn't contain any settings. Please try navigating to one of its sub groups.

en	Upload a file to be imported to your system (.yml format as exported from the System Configuration module).

en	Upload system configuration

en	Import system configuration

en	Download current configuration settings of your system in a .yml file.

en	Include user settings

en	Export current configuration

en	Search for

en	Search for category

en	You're currently not editing any settings.

en	You're currently editing %s setting(s).

en	View a custom List of Settings

en	View single Setting: %s

en	Filter for System Maintenances

en	Filter for system maintenances

en	Schedule a system maintenance period for announcing the Agents and Customers the system is down for a time period.

en	Some time before this system maintenance starts the users will receive a notification on each screen announcing about this fact.

en	Edit System Maintenance

en	Edit System Maintenance Information

en	This field must have less then 250 characters.

en	Template Management

en	To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	Manage Template-Attachment Relations

en	Filter for Types

en	Filter for types

en	This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!

en	This type is used in the following config settings:

en	Table above shows effective group permissions for the agent. The matrix takes into account all inherited permissions (e.g. via roles).

en	Relative point of time

en	Audio call

en	Customer User Address Book

en	Search for recipients and add the results as '%s'.

en	The attributes with the identifier '(Customer)' are from the customer company.

en	(e. g. Term* or *Term*)

en	The customer user is already selected in the ticket mask.

en	Select this customer user

en	Add selected customer user to

en	The OTRS Daemon is a daemon process that performs asynchronous tasks, e.g. ticket escalation triggering, email sending, etc.

en	Make sure that the file '%s' exists (without .dist extension). This cron job will check every 5 minutes if the OTRS Daemon is running and start it if needed.

en	Execute '%s start' to make sure the cron jobs of the 'otrs' user are active.

en	After 5 minutes, check that the OTRS Daemon is running in the system ('bin/otrs.Daemon.pl status').

en	Change Customer Relations

en	Please select a valid graph output format in the configuration of this widget.

en	This statistic can currently not be used because its configuration needs to be corrected by the statistics administrator.

en	Yes, accepted.

en	Manage links for %s

en	Create new links

en	Manage existing links

en	Start search

en	There are currently no links. Please click 'Create new Links' on the top to link this item to other objects.

en	If you decide to downgrade to ((OTRS)) Community Edition, you will lose all database tables and data related to %s.

en	Please note: you're currently editing the preferences of %s.

en	Go back to editing this agent

en	You can use the navigation tree below to only show settings from certain groups.

en	Avatars have been disabled by the system administrator. You'll see your initials instead.

en	You can change your avatar image by registering with your email address %s at %s. Please note that it can take some time until your new avatar becomes available because of caching.

en	Choose from the groups on the right to find the settings you'd wish to change.

en	Did you know?

en	You can change your avatar by registering with your email address %s on %s

en	Statistics Management

en	Read more about statistics in OTRS

en	Each cell contains a singular data point.

en	Each row contains data of one entity.

en	Non-configurable complex statistics.

en	General Specification

en	Edit Statistics

en	Import Statistics

en	Import Statistics Configuration

en	View Statistics

en	Statistics Information

en	This statistic contains configuration errors and can currently not be used.

en	Change Free Text of %s%s%s

en	Set Pending Time for %s%s%s

en	Select one or more recipients from the customer user address book.

en	Customer user address book

en	Resend Email for %s%s%s

en	Filter for history items

en	Try typing part of the ticket number or title in order to search by it.

en	Limit the search to tickets with same Customer ID (%s).

en	Missing channel

en	Assigned to Customer User Login (complex search)

en	Assigned to Customer User Login (exact match)

en	Accessible to Customer User Login (exact match)

en	Please set this to value before end date.

en	Please set this to value after start date.

en	Ticket Pending Until Time (before/after)

en	Ticket Pending Until Time (between)

en	Article Overview - %s Article(s)

en	Sending of this message has failed.

en	#%s

en	Toggle article details

en	This message is being processed. Already tried to send %s time(s). Next try will be %s.

en	Preview of this article is not possible because %s channel is missing in the system.

en	This feature is part of the %s. Please contact us at %s for an upgrade.

en	Please re-install %s package in order to display this article.

en	Home

en	Back to admin overview

en	Yes, I accept your license.

en	The customer ID is not changeable, no other customer ID can be assigned to this ticket.

en	First select a customer user, then you can select a customer ID to assign to this ticket.

en	Select a customer ID to assign to this ticket.

en	From all Customer IDs

en	From assigned Customer IDs

en	%s powered by %s™

en	Powered by %s™

en	%s detected possible network issues. You could either try reloading this page manually or wait until your browser has re-established the connection on its own.

en	The connection has been re-established after a temporary connection loss. Due to this, elements on this page could have stopped to work correctly. In order to be able to use all elements correctly again, it is strongly recommended to reload this page.

en	In order to experience this software, you'll need to enable JavaScript in your browser.

en	This software runs with a huge lists of browsers, please upgrade to one of these.

en	Fulltext Search in Tickets (e. g. "John*n" or "Will*")

en	Time Restrictions

en	Ticket Archive System

en	Save Search as Template?

en	Remove this Search Term.

en	Really a bug? 5 out of 10 bug reports result from a wrong or incomplete installation of OTRS.

en	With %s, our experts take care of correct installation and cover your back with support and periodic security updates.

en	Contact our service team now.

en	Click to delete this attachment.

en	Germany

en	United States

en	Mexico

en	Hungary

en	Brazil

en	Singapore

en	Hong Kong

en	Scale preview content

en	A preview of this website can't be provided because it didn't allow to be embedded.

en	Feature not Available

en	Sorry, but this feature of OTRS is currently not available for mobile devices. If you'd like to use it, you can either switch to desktop mode or use your regular desktop device.

en	This is the message of the day. You can edit this in %s.

en	Alert

en	No user configurable notifications found.

en	Receive messages for notification '%s' by transport method '%s'.

en	Dialog

en	This is the default public interface of OTRS! There was no action parameter given.

en	You could install a custom public module (via the package manager), for example the FAQ module, which has a public interface.

en	Result formats

en	The selected time periods in the statistic are time zone neutral.

en	Create summation row

en	Generate an additional row containing sums for all data rows.

en	Create summation column

en	Generate an additional column containing sums for all data columns.

en	Stores statistics result data in a cache to be used in subsequent views with the same configuration (requires at least one selected time field).

en	Please note that enabling the dashboard widget will activate caching for this statistic in the dashboard.

en	There are problems in the configuration of this statistic:

en	You may now configure the X-axis of your statistic.

en	This statistic does not provide preview data.

en	Preview format

en	Please note that the preview uses random data and does not consider data filters.

en	Do not allow changes to this element when the statistic is generated.

en	Configurable Params of Static Stat

en	The selected time period defines the default time frame for this statistic to collect data from.

en	Defines the time unit that will be used to split the selected time period into reporting data points.

en	Please remember that the scale for the Y-axis has to be larger than the scale for the X-axis (e.g. X-axis => Month, Y-Axis => Year).

en	This setting is currently being overridden in %s and can't thus be changed here!

en	Changing this setting is only available in a higher config level!

en	%s (%s) is currently working on this setting.

en	Toggle advanced options for this setting

en	Disable this setting, so it is no longer effective

en	Enable this setting, so it becomes effective

en	Reset this setting to its default state

en	Allow users to adapt this setting from within their personal preferences

en	Do not longer allow users to adapt this setting from within their personal preferences

en	Show user specific changes for this setting

en	Copy a direct link to this setting to your clipboard

en	Copy direct link

en	Remove this setting from your favorites setting

en	This group doesn't contain any settings. Please try navigating to one of its sub groups or another group.

en	Setting state

en	Edit search

en	Go back to admin:

en	Invalid settings

en	With %s, System Configuration supports versioning, rollback and user-specific configuration settings.

en	Article display

en	Do you really want to delete "%s"?

en	Loading, please wait...

en	Click to select a file for upload.

en	Click to select a file or just drop it here.

en	Uploading...

en	Running

en	No package information available.

en	This field can have no more than 250 characters.

en	user(s) have modified this setting.

en	Do you really want to reset this setting to it's default value?

en	You can use the category selection to limit the navigation tree below to entries from the selected category. As soon as you select the category, the tree will be re-built.

en	Database Backend

en	%s (copy) %s

en	Please note that ACL restrictions will be ignored for the Superuser account (UserID 1).

en	There was an error getting data for Notification with ID:%s!

en	%s (copy)

en	Notifications could not be Imported due to a unknown error, please check OTRS logs for more information

en	The following Notifications have been added successfully: %s

en	The following Notifications have been updated successfully: %s

en	There where errors adding/updating the following Notifications: %s. Please check the log file for more information.

en	Yes, but require at least one active notification method.

en	Invalid CommunicationID!

en	Invalid Filter: %s!

en	Trace

en	Debug

en	Warn

en	Dynamic field %s not found!

en	Unable to set value for dynamic field %s!

en	No configuration for 'CustomerGroupPermissionContext' found!

en	Please check system configuration.

en	Invalid permission context configuration:

en	Customer user updated!

en	Same Customer

en	Direct

en	Indirect

en	Change Customer User Relations for Group

en	Change Group Relations for Customer User

en	Contact with data (%s)

en	The field does not contain only ASCII letters and numbers.

en	There is another field with the same name.

en	The field must be numeric.

en	Could not get data for dynamic field %s

en	The name for this field should not change.

en	Could not update the field %s

en	This field value is duplicated.

en	Got no values to check.

en	Please remove the following words because they cannot be used for the ticket selection:

en	Could not get data for WebserviceID %s

en	Need communication type!

en	Communication type needs to be 'Requester' or 'Provider'!

en	Invalid Subaction!

en	Need ErrorHandlingType!

en	ErrorHandlingType %s is not registered

en	Could not update web service

en	Need ErrorHandling

en	Could not determine config for error handler %s

en	Invoker processing outgoing request data

en	Mapping outgoing request data

en	Transport processing request into response

en	Mapping incoming response data

en	Invoker processing incoming response data

en	Transport receiving incoming request data

en	Mapping incoming request data

en	Operation processing incoming request data

en	Mapping outgoing response data

en	Transport sending outgoing response data

en	skip same backend modules only

en	skip all modules

en	Invoker deleted

en	Could not determine config for invoker %s

en	InvokerType %s is not registered

en	MappingType %s is not registered

en	Need Invoker!

en	Need Event!

en	Could not get registered modules for Invoker

en	Could not get backend for Invoker %s

en	The event %s is not valid.

en	Could not update configuration data for WebserviceID %s

en	This sub-action is not valid

en	Regexp

en	Validation Module

en	Simple Mapping for Outgoing Data

en	Simple Mapping for Incoming Data

en	Could not get registered configuration for action type %s

en	Could not get backend for %s %s

en	Keep (leave unchanged)

en	Ignore (drop key/value pair)

en	Map to (use provided value as default)

en	Exact value(s)

en	Ignore (drop Value/value pair)

en	XSLT Mapping for Outgoing Data

en	XSLT Mapping for Incoming Data

en	Could not find required library %s

en	Outgoing request data before processing (RequesterRequestInput)

en	Outgoing request data before mapping (RequesterRequestPrepareOutput)

en	Outgoing request data after mapping (RequesterRequestMapOutput)

en	Incoming response data before mapping (RequesterResponseInput)

en	Outgoing error handler data after error handling (RequesterErrorHandlingOutput)

en	Incoming request data before mapping (ProviderRequestInput)

en	Incoming request data after mapping (ProviderRequestMapOutput)

en	Outgoing response data before mapping (ProviderResponseInput)

en	Outgoing error handler data after error handling (ProviderErrorHandlingOutput)

en	Could not determine config for operation %s

en	OperationType %s is not registered

en	Need valid Subaction!

en	This field should be an integer.

en	File or Directory not found.

en	There is another web service with the same name.

en	There was an error updating the web service.

en	There was an error creating the web service.

en	Web service "%s" created!

en	Need ExampleWebService!

en	Could not load %s.

en	Could not read %s!

en	The imported file has not valid YAML content! Please check OTRS log for details

en	Web service "%s" deleted!

en	Invokers

en	Got no WebserviceHistoryID!

en	Could not get history data for WebserviceHistoryID %s

en	Email account fetch already fetched by another process. Please try again later!

en	All agents subscribed to the ticket's queue

en	All agents subscribed to the ticket's service

en	All agents subscribed to both the ticket's queue and service

en	All recipients of the first article

en	All recipients of the last article

en	Invisible to customer

en	Visible to customer

en	PGP environment is not working. Please check log for more info!

en	Need param Key to delete!

en	Need param Key to download!

en	Sorry, Apache::Reload is needed as PerlModule and PerlInitHandler in Apache config file. See also scripts/apache2-httpd.include.conf. Alternatively, you can use the command line tool bin/otrs.Console.pl to install packages!

en	No such package!

en	No such file %s in package!

en	No such file %s in local file system!

en	Package has locally modified files.

en	Not Started

en	Updated

en	Already up-to-date

en	Package updated correctly

en	Package was already updated

en	Dependency installed correctly

en	The package needs to be reinstalled

en	The package contains cyclic dependencies

en	Required version is higher than available

en	Dependencies fail to upgrade or install

en	Package could not be installed

en	Package could not be upgraded

en	No packages found in selected repository. Please check log for more info!

en	Package not verified due a communication issue with verification server!

en	Can't connect to OTRS Feature Add-on list server!

en	Can't get OTRS Feature Add-on list from server!

en	Can't get OTRS Feature Add-on from server!

en	No such filter: %s

en	Need ExampleProcesses!

en	There was an error generating a new EntityID for this Process

en	There was an error creating the Process

en	There was an error setting the entity sync status for Process entity: %s

en	Could not get data for ProcessID %s

en	There was an error updating the Process

en	There was an error synchronizing the processes.

en	There was an error setting the entity sync status for %s entity: %s

en	There was an error generating a new EntityID for this Activity

en	There was an error creating the Activity

en	There was an error setting the entity sync status for Activity entity: %s

en	Could not get data for ActivityID %s

en	There was an error updating the Activity

en	Missing Parameter: Need Activity and ActivityDialog!

en	Activity not found!

en	ActivityDialog not found!

en	ActivityDialog already assigned to Activity. You cannot add an ActivityDialog twice!

en	Error while saving the Activity to the database!

en	Edit Activity "%s"

en	There was an error generating a new EntityID for this ActivityDialog

en	There was an error creating the ActivityDialog

en	There was an error setting the entity sync status for ActivityDialog entity: %s

en	Need ActivityDialogID!

en	Could not get data for ActivityDialogID %s

en	There was an error updating the ActivityDialog

en	Edit Activity Dialog "%s"

en	There was an error generating a new EntityID for this Transition

en	There was an error creating the Transition

en	There was an error setting the entity sync status for Transition entity: %s

en	Need TransitionID!

en	Could not get data for TransitionID %s

en	There was an error updating the Transition

en	Edit Transition "%s"

en	Transition validation module

en	At least one valid config parameter is required.

en	There was an error generating a new EntityID for this TransitionAction

en	There was an error creating the TransitionAction

en	There was an error setting the entity sync status for TransitionAction entity: %s

en	Need TransitionActionID!

en	Could not get data for TransitionActionID %s

en	There was an error updating the TransitionAction

en	Edit Transition Action "%s"

en	Error: Not all keys seem to have values or vice versa.

en	Test

en	Development

en	S/MIME environment is not working. Please check log for more info!

en	Need param Filename to delete!

en	Need param Filename to download!

en	Needed CertFingerprint and CAFingerprint!

en	CAFingerprint must be different than CertFingerprint

en	Impossible to add relation!

en	Impossible to delete relation!

en	Certificate %s could not be read!

en	Needed Fingerprint

en	Handle Private Certificate Relations

en	Invalid Settings

en	There are no invalid settings active at this time.

en	You currently don't have any favourite settings.

en	The following settings could not be found: %s

en	System Configuration could not be imported due to an unknown error, please check OTRS logs for more information.

en	Category Search

en	Some imported settings are not present in the current state of the configuration or it was not possible to update them. Please check the OTRS log for more information.

en	You need to enable the setting before locking!

en	You can't work on this setting because %s (%s) is currently working on it.

en	Missing setting name!

en	Missing ResetOptions!

en	Setting is locked by another user!

en	System was not able to lock the setting!

en	System was not able to reset the setting!

en	System was unable to update setting!

en	Missing setting name.

en	Setting not found.

en	Missing Settings!

en	Start date shouldn't be defined after Stop date!

en	There was an error creating the System Maintenance

en	Need SystemMaintenanceID!

en	Could not get data for SystemMaintenanceID %s

en	System Maintenance was added successfully!

en	System Maintenance was updated successfully!

en	There was an error updating the System Maintenance

en	Was not possible to delete the SystemMaintenance entry: %s!

en	for %s time(s)

en	for ... time(s)

en	No RecipientField is given!

en	No such config for %s

en	No preferences for %s!

en	Can't get element data of %s!

en	Can't get filter content data of %s!

en	Need SourceObject and SourceKey!

en	Param Group is required!

en	Updated user preferences

en	Setting not found!

en	System was unable to reset the setting!

en	Statistic could not be imported.

en	Please upload a valid statistic file.

en	Export: Need StatID!

en	Delete: Get no StatID!

en	Need StatID!

en	Could not load stat.

en	Could not create statistic.

en	Run: Get no %s!

en	No TicketID is given!

en	FormDraft functionality disabled!

en	FormDraft name %s is already in use!

en	Could not perform validation on field %s!

en	Plain article not found for article %s!

en	Article does not belong to ticket %s!

en	The following tickets were ignored because they are locked by another agent or you don't have write access to tickets: %s.

en	The following ticket was ignored because it is locked by another agent or you don't have write access to ticket: %s.

en	Bulk feature is not enabled!

en	No selectable TicketID is given!

en	You either selected no ticket or only tickets which are locked by other agents.

en	The following tickets were locked: %s.

en	Article subject will be empty if the subject contains only the ticket hook!

en	Got no TicketID!

en	No ArticleID is given!

en	Article %s could not be found!

en	Can't show history, no TicketID is given!

en	Can't lock Ticket, no TicketID is given!

en	Please become the owner first.

en	Ticket (ID=%s) is locked by %s!

en	Can't merge ticket with itself!

en	No ArticleID!

en	This is not an email article.

en	Can't read plain article! Maybe there is no plain email in backend! Read backend message.

en	Need TicketID!

en	Couldn't get ActivityDialogEntityID "%s"!

en	Process %s is invalid!

en	Parameter %s is missing in %s.

en	No ActivityDialog configured for %s in _RenderAjax!

en	Got no Start ActivityEntityID or Start ActivityDialogEntityID for Process: %s in _GetParam!

en	Couldn't get Ticket for TicketID: %s in _GetParam!

en	Couldn't determine ActivityEntityID. DynamicField or Config isn't set properly!

en	Process::Default%s Config Value missing!

en	Got no ProcessEntityID or TicketID and ActivityDialogEntityID!

en	Can't get StartActivityDialog and StartActivityDialog for the ProcessEntityID "%s"!

en	Can't get Ticket "%s"!

en	Can't get ProcessEntityID or ActivityEntityID for Ticket "%s"!

en	Can't get Activity configuration for ActivityEntityID "%s"!

en	Can't get ActivityDialog configuration for ActivityDialogEntityID "%s"!

en	Can't get data for Field "%s" of ActivityDialog "%s"!

en	PendingTime can just be used if State or StateID is configured for the same ActivityDialog. ActivityDialog: %s!

en	ActivityDialogEntityID missing!

en	Couldn't get Config for ActivityDialogEntityID "%s"!

en	Couldn't use CustomerID as an invisible field.

en	Missing ProcessEntityID, check your ActivityDialogHeader.tt!

en	No StartActivityDialog or StartActivityDialog for Process "%s" configured!

en	Couldn't create ticket for Process with ProcessEntityID "%s"!

en	Couldn't set ProcessEntityID "%s" on TicketID "%s"!

en	Couldn't set ActivityEntityID "%s" on TicketID "%s"!

en	Could not store ActivityDialog, invalid TicketID: %s!

en	Invalid TicketID: %s!

en	Missing ActivityEntityID in Ticket %s!

en	This step does not belong anymore to the current activity in process for ticket '%s%s%s'! Another user changed this ticket in the meantime. Please close this window and reload the ticket.

en	Missing ProcessEntityID in Ticket %s!

en	Could not set DynamicField value for %s of Ticket with ID "%s" in ActivityDialog "%s"!

en	Could not set PendingTime for Ticket with ID "%s" in ActivityDialog "%s"!

en	Wrong ActivityDialog Field config: %s can't be Display => 1 / Show field (Please change its configuration to be Display => 0 / Do not show field or Display => 2 / Show field as mandatory)!

en	Could not set %s for Ticket with ID "%s" in ActivityDialog "%s"!

en	Default Config for Process::Default%s missing!

en	Default Config for Process::Default%s invalid!

en	Excel

en	Feature not enabled!

en	Feature is not active

en	Link Deleted

en	Pending Time Set

en	Outgoing Email (internal)

en	Type Updated

en	Escalation Update Time In Effect

en	Escalation Update Time Stopped

en	Escalation First Response Time Stopped

en	Automatic Follow-Up Sent

en	SMS Added

en	SMS Added (Customer)

en	Link Added

en	Incoming Web Request

en	Priority Updated

en	Ticket Unlocked

en	Ticket Merged

en	Forwarded Message

en	Removed User Subscription

en	Time Accounted

en	System Request.

en	Incoming Follow-Up

en	Automatic Reply Sent

en	Automatic Reject Sent

en	Escalation Solution Time In Effect

en	Escalation Solution Time Stopped

en	Escalation Response Time In Effect

en	Escalation Response Time Stopped

en	Queue Changed

en	Notification Was Sent

en	This ticket does not exist, or you don't have permissions to access it in its current state.

en	Missing FormDraftID!

en	Can't get for ArticleID %s!

en	Article filter settings were saved.

en	Event type filter settings were saved.

en	Need ArticleID!

en	Invalid ArticleID!

en	Fields with no group

en	Show Ticket Timeline View (%s)

en	Got no FormID.

en	Error: the file could not be deleted properly. Please contact your administrator (missing FileID).

en	ArticleID is needed!

en	No TicketID for ArticleID (%s)!

en	HTML body attachment is missing!

en	FileID and ArticleID are needed!

en	No such attachment (%s)!

en	Check SysConfig setting for %s::QueueDefault.

en	Check SysConfig setting for %s::TicketTypeDefault.

en	You don't have sufficient permissions for ticket creation in default queue.

en	Please remove the following words because they cannot be used for the search:

en	Can't reopen ticket, not possible in this queue!

en	SecureMode active!

en	If you want to re-run the Installer, disable the SecureMode in the SysConfig.

en	Directory "%s" doesn't exist!

en	Configure "Home" in Kernel/Config.pm first!

en	File "%s/Kernel/Config.pm" not found!

en	Unknown Check!

en	The check "%s" doesn't exist!

en	Please go back.

en	Install OTRS - Error

en	File "%s/%s.xml" not found!

en	Syslog

en	Can't write Config file!

en	Can't connect to database, Perl module DBD::%s not installed!

en	Can't connect to database, read comment!

en	Error: Please make sure your database accepts packages over %s MB in size (it currently only accepts packages up to %s MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors.

en	Error: Please set the value for innodb_log_file_size on your database to at least %s MB (current: %s MB, recommended: %s MB). For more information, please have a look at %s.

en	Wrong database collation (%s is %s, but it needs to be utf8).

en	Need config Package::RepositoryAccessRegExp

en	Authentication failed from %s!

en	Resend this article

en	Resend

en	View message log details for this article

en	Message Log

en	View the source for this Article

en	Contact us at sales@otrs.com

en	Get Help

en	Sent message encrypted to recipient!

en	"PGP SIGNED MESSAGE" header found, but invalid!

en	"S/MIME SIGNED MESSAGE" header found, but invalid!

en	Ticket decrypted before

en	Impossible to decrypt: private key for email was not found!

en	Successful decryption

en	There are no encryption keys available for the addresses: '%s'.

en	There are no selected encryption keys for the addresses: '%s'.

en	Cannot use expired encryption keys for the addresses: '%s'.

en	Cannot use revoked encryption keys for the addresses: '%s'.

en	Keys/certificates will only be shown for recipients with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	PGP sign

en	PGP sign and encrypt

en	PGP encrypt

en	SMIME sign

en	SMIME sign and encrypt

en	SMIME encrypt

en	Cannot use expired signing key: '%s'.

en	Cannot use revoked signing key: '%s'.

en	There are no signing keys available for the addresses '%s'.

en	There are no selected signing keys for the addresses '%s'.

en	Keys/certificates will only be shown for a sender with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	Shown customer ids

en	Offline

en	User is currently offline.

en	User is currently active.

en	User was inactive for a while.

en	The start time of a ticket has been set after the end time!

en	Can't connect to OTRS News server!

en	Can't get OTRS News from server!

en	Can't connect to Product News server!

en	Can't get Product News from server!

en	Can't connect to %s!

en	filter not active

en	filter active

en	User set their status to unavailable.

en	Unavailable

en	The following tickets are not updated: %s.

en	This ticket does not exist, or you don't have permissions to access it in its current state. You can take one of the following actions:

en	%s TB

en	%s GB

en	%s MB

en	%s KB

en	%s B

en	Please verify your license data!

en	Please select a time zone in your preferences and confirm it by clicking the save button.

en	A system maintenance period will start at: %s and is expected to stop at: %s

en	The installation of packages which are not verified by the OTRS Group is activated. These packages could threaten your whole system! It is recommended not to use unverified packages.

en	There is an error updating the system configuration!

en	Don't use the Superuser account to work with %s! Create new Agents and work with these accounts instead.

en	Please make sure you've chosen at least one transport method for mandatory notifications.

en	(in process)

en	Please specify an end date that is after the start date.

en	Please supply your new password!

en	This password is forbidden by the current system configuration. Please contact the administrator if you have additional questions.

en	Can't update password, it must contain at least 2 lowercase and 2 uppercase letter characters!

en	Can't update password, it must contain at least 2 letter characters!

en	Time zone updated successfully!

en	No past complete or the current+upcoming complete relative time value selected.

en	The selected time period is larger than the allowed time period.

en	No time scale value available for the current selected time scale value on the X axis.

en	The selected date is not valid.

en	The selected end time is before the start time.

en	There is something wrong with your time selection.

en	Please select only one element or allow modification at stat generation time.

en	Please select at least one value of this field or allow modification at stat generation time.

en	Please select one element for the X-axis.

en	You can only use one time element for the Y axis.

en	You can only use one or two elements for the Y axis.

en	Please select at least one value of this field.

en	Please provide a value or allow modification at stat generation time.

en	Please select a time scale.

en	Your reporting time interval is too small, please use a larger time scale.

en	Please remove the following words because they cannot be used for the ticket restrictions: %s.

en	Cancel editing and unlock this setting

en	Reset this setting to its default value.

en	Couldn't read ACL configuration file. Please make sure the file is valid.

en	You have exceeded the number of concurrent agents - contact sales@otrs.com.

en	Login rejected! You have exceeded the maximum number of concurrent Agents! Contact sales@otrs.com immediately!

en	Session per user limit reached!

en	PGP sign only

en	PGP encrypt only

en	SMIME sign only

en	SMIME encrypt only

en	PGP and SMIME not enabled.

en	Skip notification delivery

en	Send unsigned notification

en	Send unencrypted notification

en	This setting can not be changed.

en	This setting is not active by default.

en	This setting can not be deactivated.

en	This setting can be overridden in the user preferences.

en	This setting can be overridden in the user preferences, but is not active by default.

en	Customer user "%s" already exists.

en	This email address is already in use for another customer user.

en	e.g. Text or Te*t

en	Ignore this field.

en	Couldn't read Notification configuration file. Please make sure the file is valid.

en	Imported notification has body text with more than 4000 characters.

en	If you continue to install this package, the following issues may occur:Security problemsStability problemsPerformance problemsPlease note that issues that are caused by working with this package are not covered by OTRS service contracts.

en	The installation of packages which are not verified by the OTRS Group is not possible by default. You can activate the installation of not verified packages via the "AllowNotVerifiedPackages" system configuration setting.

en	The process "%s" and all of its data has been imported successfully.

en	Can't get Token from sever

en	State Type

en	Pending until time

en	Escalation - First Response Time

en	Escalation - Update Time

en	Escalation - Solution Time

en	Assigned to Customer User Login

en	unlimited

en	State Historic

en	State Type Historic

en	Historic Time Range

en	Last Changed

en	Solution Average

en	Solution Min Time

en	Solution Max Time

en	Solution Average (affected by escalation configuration)

en	Solution Min Time (affected by escalation configuration)

en	Solution Max Time (affected by escalation configuration)

en	Solution Working Time Average (affected by escalation configuration)

en	Solution Min Working Time (affected by escalation configuration)

en	Solution Max Working Time (affected by escalation configuration)

en	First Response Average (affected by escalation configuration)

en	First Response Min Time (affected by escalation configuration)

en	First Response Max Time (affected by escalation configuration)

en	First Response Working Time Average (affected by escalation configuration)

en	First Response Min Working Time (affected by escalation configuration)

en	First Response Max Working Time (affected by escalation configuration)

en	Number of Tickets (affected by escalation configuration)

en	Outdated Tables

en	Outdated tables were found in the database. These can be removed if empty.

en	This character set is not yet supported, please see https://bugs.otrs.org/show_bug.cgi?id=12361. Please convert your database to the character set 'utf8'.

en	There were tables found which do not have 'utf8' as charset.

en	Invalid Default Values

en	Tables with invalid default values were found. In order to fix it automatically, please run: bin/otrs.Console.pl Maint::Database::Check --repair

en	Table Storage Engine

en	NLS_LANG must be set to al32utf8 (e.g. GERMAN_GERMANY.AL32UTF8).

en	Primary Key Sequences and Triggers

en	The following sequences and/or triggers with possible wrong names have been found. Please rename them manually.

en	Primary Key Sequences

en	The following sequences with possible wrong names have been found. Please rename them manually.

en	PostgreSQL 9.2 or higher is required.

en	Perl Modules Audit

en	CPAN::Audit reported that one or more installed Perl modules have known vulnerabilities. Please note that there might be false positives for distributions patching Perl modules without changing their version number.

en	CPAN::Audit did not report any known vulnerabilities in the installed Perl modules.

en	Article Search Index Status

en	Indexed Articles

en	Articles Per Communication Channel

en	Incoming communications

en	Outgoing communications

en	Failed communications

en	Average processing time of communications (s)

en	Communication Log Account Status (last 24 hours)

en	No connections found.

en	ok

en	permanent connection errors

en	intermittent connection errors

en	Default SOAP Username And Password

en	Legacy Configuration Backups

en	No legacy configuration backup files found.

en	Legacy configuration backup files found in Kernel/Config/Backups folder, but they might still be required by some packages.

en	Legacy configuration backup files are no longer needed for the installed packages, please remove them from Kernel/Config/Backups folder.

en	Some packages have locally modified files.

en	Some packages are not verified by the OTRS Group! It is recommended not to use this packages.

en	Package Framework Version Status

en	Some packages are not allowed for the current framework version.

en	Session Config Settings

en	Spooled Emails

en	There are emails in var/spool that OTRS could not process.

en	The configured default ticket type is invalid or missing. Please change the setting Ticket::Type::Default and select a valid ticket type.

en	Invalid Users with Locked Tickets

en	There are invalid users with locked tickets.

en	Ticket Search Index Module

en	The indexing process forces the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

en	Table ticket_lock_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.

en	Table ticket_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.

en	UI - Agent Skin Usage

en	UI - Agent Theme Usage

en	UI - Special Statistics

en	Agents using custom main menu ordering

en	Agents using favourites for the admin overview

en	Apache2::DBI Usage

en	Apache2::DBI should be used to get a better performance with pre-established database connections.

en	Support Data Collection

en	Support data could not be collected from the web server.

en	Concurrent Users Details

en	Setting %s does not exists!

en	Setting %s is not locked to this user!

en	Could not add modified setting!

en	Could not update modified setting!

en	Could not combine settings values into a perl hash.

en	Value is not correct! Please, consider updating this field.

en	System was not able to calculate user Date in OTRSTimeZone!

en	System was not able to calculate user DateTime in OTRSTimeZone!

en	Value is not correct! Please, consider updating this module.

en	Value is not correct! Please, consider updating this setting.

en	Reset of unlock time.

en	Chat Participant

en	Chat Message Text

en	Authentication succeeded, but no user data record is found in the database. Please contact the administrator.

en	Can`t remove SessionID.

en	Authentication succeeded, but no customer record is found in the customer backend. Please contact the administrator.

en	Reset password unsuccessful. Please contact the administrator.

en	Added via Customer Panel (%s)

en	Can't send account info!

en	Action "%s" not found!

en	All new state types (default: viewable).

en	All open state types (default: viewable).

en	All closed state types (default: not viewable).

en	All 'pending reminder' state types (default: viewable).

en	All 'pending auto *' state types (default: viewable).

en	All 'removed' state types (default: not viewable).

en	State type for merged tickets (default: not viewable).

en	Ticket is pending for agent reminder.

en	Ticket is pending for automatic close.

en	State for merged tickets.

en	system standard salutation (en)

en	system standard signature (en)

en	Standard Signature.

en	Standard Address.

en	Follow-ups for closed tickets are possible. Ticket will be reopened.

en	Follow-ups for closed tickets are not possible. No new ticket will be created.

en	Follow-ups for closed tickets are not possible. A new ticket will be created.

en	All default incoming tickets.

en	Automatic reply which will be sent out after a new ticket has been created.

en	Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").

en	Automatic confirmation which is sent out after a follow-up has been received for a ticket (in case queue follow-up option is "possible").

en	Automatic response which will be sent out after a follow-up has been rejected and a new ticket has been created (in case queue follow-up option is "new ticket").

en	Auto remove will be sent out after a customer removed the request.

en	default reject (after follow-up and rejected of a closed ticket)

en	default follow-up (after a ticket follow-up has been added)

en	default reject/new ticket created (after closed follow-up with new ticket creation)

en	tmp_lock

en	You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".

en	You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.

en	You will receive a notification as soon as a ticket owned by you is automatically unlocked.

en	Ticket escalation warning notification

en	You will receive a notification if a ticket's service is changed to one of your "My Services".

en	Ticket email delivery failure notification

en	Error during AJAX communication. Status: %s, Error: %s

en	This window must be called from compose window.

en	Press Ctrl+C (Cmd+C) to copy to clipboard

en	There was an error deleting the attachment. Please check the logs for more information.

en	Remove this dynamic field

en	Do you really want to delete this generic agent job?

en	Request Details for Communication ID

en	Delete error handling module

en	It is not possible to add a new event trigger because the event is not set.

en	Sorry, the only existing condition can't be removed.

en	Sorry, the only existing field can't be removed.

en	Delete conditions

en	Mapping for Key %s

en	Mapping for Key

en	Deleting the mail account and its data. This may take a while...

en	Do you really want to delete this key?

en	There is a package upgrade process running, click here to see status information about the upgrade progress.

en	A package upgrade was recently finished. Click here to see the results.

en	No response from get package upgrade result.

en	No response from package upgrade all.

en	Currently not possible

en	This is currently disabled because of an ongoing package upgrade.

en	This option is currently disabled because the OTRS Daemon is not running.

en	No response from get package upgrade run status.

en	Error during AJAX communication

en	Sorry, the only existing parameter can't be removed.

en	Do you really want to delete this certificate?

en	Support Data information was successfully sent.

en	Was not possible to send Support Data information.

en	It was not possible to generate the Support Bundle.

en	It is not possible to set this entry to invalid. All affected configuration settings have to be changed beforehand.

en	Cannot proceed

en	Update manually

en	You can either have the affected settings updated automatically to reflect the changes you just made or do it on your own by pressing 'update manually'.

en	Save and update automatically

en	Don't save, update manually

en	The item you're currently viewing is part of a not-yet-deployed configuration setting, which makes it impossible to edit it in its current state. Please wait until the setting has been deployed. If you're unsure what to do next, please contact your system administrator.

en	Search the System Configuration

en	Please enter at least one search word to find anything.

en	Unfortunately deploying is currently not possible, maybe because another agent is already deploying. Please try again later.

en	There was an error. Please save all settings you are editing and check the logs for more information.

en	Reset option is required!

en	By restoring this deployment all settings will be reverted to the value they had at the time of the deployment. Do you really want to continue?

en	Keys with values can't be renamed. Please remove this key/value pair instead and re-add it afterwards.

en	Unlock setting.

en	Delete this Template

en	Deleting the template and its data. This may take a while...

en	First select a customer user, then select a customer ID to assign to this ticket.

en	Searching for linkable objects. This may take a while...

en	Do not show this warning again.

en	Sorry, but you can't disable all methods for notifications marked as mandatory.

en	Sorry, but you can't disable all methods for this notification.

en	Please note that at least one of the settings you have changed requires a page reload. Click here to reload the current screen.

en	An unknown error occurred. Please contact the administrator.

en	Please remove the following words from your search as they cannot be searched for:

en	Generate

en	This element has children elements and can currently not be removed.

en	Select a customer ID to assign to this ticket

en	Find out more

en	Error: Browser Check failed!

en	Reload page (%ss)

en	Namespace %s could not be initialized, because %s could not be found.

en	An error occurred! Please check the browser error log for more details!

en	Open this node in a new window

en	Please add values for all keys before saving the setting.

en	The key must not be empty.

en	A key with this name ('%s') already exists.

en	Do you really want to revert this setting to its historical value?

en	Show current selection

en	Current selection

en	Ascending sort applied,

en	Descending sort applied,

en	No sort applied,

en	sorting is disabled

en	activate to apply an ascending sort

en	activate to apply a descending sort

en	activate to remove the sort

en	Remove the filter

en	Please only select one file for upload.

en	Sorry, you can only upload one file here.

en	Sorry, you can only upload %s files.

en	Please only select at most %s files for upload.

en	The following files are not allowed to be uploaded: %s

en	The following files exceed the maximum allowed size per file of %s and were not uploaded: %s

en	The following files were already uploaded and have not been uploaded again: %s

en	No space left for the following files: %s

en	Available space %s of %s.

en	Upload information

en	An unknown error occurred when deleting the attachment. Please try again. If the error persists, please contact your system administrator.

en	This is %s

en	Complex %s with %s arguments

en	No Data Available.

en	Dear Customer, Unfortunately we could not detect a valid ticket number in your subject, so this email can't be processed. Please create a new ticket via the customer panel. Thanks for your help! Your Helpdesk Team

en	"Slim" skin which tries to save screen space for power users.

en	*** out of office until %s (%s d left) ***

en	100 (Expert)

en	2 - Enabled and required

en	2 - Enabled and shown by default

en	30 Minutes

en	300 (Beginner)

en	5 Minutes

en	A TicketWatcher Module.

en	A list of dynamic fields that are merged into the main ticket during a merge operation. Only dynamic fields that are empty in the main ticket will be set.

en	Activates support for customer and customer user groups.

en	ActivityID

en	Add an inbound phone call to this ticket

en	Add an outbound phone call to this ticket

en	Added %s time unit(s), for a total of %s time unit(s).

en	Added follow-up to ticket [%s]. %s

en	Added note (%s).

en	Added phone call from customer.

en	Added phone call to customer.

en	Added system request (%s).

en	Added web request from customer.

en	Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.

en	Adds customers email addresses to recipients in the ticket compose screen of the agent interface. The customers email address won't be added if the article type is email-internal.

en	Adds the one time vacation days for the indicated calendar.

en	Adds the one time vacation days.

en	Adds the permanent vacation days for the indicated calendar.

en	Adds the permanent vacation days.

en	Admin Area.

en	Admin area navigation for the agent interface.

en	Agent Customer Search

en	Agent Customer Search.

en	Agent User Search

en	Agent User Search.

en	Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to access fulltext search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.

en	Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	AgentTicketZoom widget that displays a table of objects linked to the ticket.

en	AgentTicketZoom widget that displays customer information for the ticket in the side bar.

en	AgentTicketZoom widget that displays ticket data in the side bar.

en	All CustomerIDs of a customer user.

en	All attachments (OTRS Business Solution™)

en	All open tickets, these tickets have already been worked on.

en	Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows agents to exchange the axis of a stat if they generate one.

en	Allows choosing the next compose state for customer tickets in the customer interface.

en	Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.

en	Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.

en	Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).

en	Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows generic agent to execute custom command line scripts.

en	Allows generic agent to execute custom modules.

en	Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).

en	Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).

en	Allows invalid agents to generate individual-related stats.

en	Allows to save current work as draft in the ticket responsible screen of the agent interface.

en	Allows to set a new ticket state in the move ticket screen of the agent interface.

en	Always show RichText if available

en	Appointment calendar event module that prepares notification entries for appointments.

en	Appointment calendar event module that updates the ticket with data from ticket appointment.

en	Arabic (Saudi Arabia)

en	Automated line break in text messages after x number of chars.

en	Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.

en	Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.

en	Automatically lock and set owner to current Agent after selecting for an Bulk Action.

en	Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.

en	Avatar

en	Based on global RichText setting

en	Basic fulltext index settings. Execute "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild" in order to generate a new index.

en	Bulgarian

en	CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).

en	Catalan

en	Change your avatar image.

en	Change your password and more.

en	Changed archive state to "%s".

en	Changed customer to "%s".

en	Changed dynamic field %s from "%s" to "%s".

en	Changed owner to "%s" (%s).

en	Changed pending time to "%s".

en	Changed queue to "%s" (%s) from "%s" (%s).

en	Changed responsible to "%s" (%s).

en	Changed service to "%s" (%s).

en	Changed state from "%s" to "%s".

en	Changed title from "%s" to "%s".

en	Changed type from "%s" (%s) to "%s" (%s).

en	Chat communication channel.

en	Checks for articles that needs to be updated in the article search index.

en	Checks for communication log entries to be deleted.

en	Checks for queued outgoing emails to be sent.

en	Checks if an E-Mail is a followup to an existing ticket by searching the subject for a valid ticket number.

en	Checks if an email is a follow-up to an existing ticket with external ticket number which can be found by ExternalTicketNumberRecognition filter module.

en	Checks the SystemID in ticket number detection for follow-ups. If not enabled, SystemID will be changed after using the system.

en	Checks the availability of OTRS Business Solution™ for this system.

en	Checks the entitlement status of OTRS Business Solution™.

en	Choose which notifications you'd like to receive.

en	Cloud service admin module registration for the transport layer.

en	Collect support data for asynchronous plug-in modules.

en	Columns that can be filtered in the escalation view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the locked view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the queue view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the responsible view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the service view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the status view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the ticket search result view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the watch view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Comment2

en	Communication & Notifications

en	Communication Log GUI

en	Communication log limit per page for Communication Log Overview.

en	CommunicationLog Overview Limit

en	Compat module for AgentZoom to AgentTicketZoom.

en	Complex

en	Configure any additional readonly mirror databases that you want to use.

en	Configure sending of support data to OTRS Group for improved support.

en	Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".

en	Controls how to display the ticket history entries as readable values.

en	Controls if CustomerID is automatically copied from the sender address for unknown customers.

en	Controls if CustomerID is read-only in the agent interface.

en	Controls if the admin is allowed to import a saved system configuration in SysConfig.

en	Controls if the admin is allowed to make changes to the database via AdminSelectBox.

en	Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.

en	Create New process ticket.

en	Create new process ticket.

en	Created ticket [%s] in "%s" with priority "%s" and state "%s".

en	Custom RSS Feed

en	Custom text for the page shown to customers that have no tickets yet (if you need those text translated add them to a custom translation module).

en	Customer IDs

en	Customer Information Center Search.

en	Customer Ticket Print Module.

en	Customer User Information

en	Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

en	Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

en	Customer ticket overview

en	Customer ticket search.

en	Customer ticket zoom

en	CustomerID search

en	Customizable stop words for fulltext index. These words will be removed from the search index.

en	Default (Slim)

en	Default ProcessManagement entity prefixes for entity IDs that are automatically generated.

en	Default agent name

en	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".

en	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".

en	Default display type for recipient (To,Cc) names in AgentTicketZoom and CustomerTicketZoom.

en	Default display type for sender (From) names in AgentTicketZoom and CustomerTicketZoom.

en	Default skin for the customer interface.

en	Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = "complex"). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.

en	Define a mapping between variables of the customer user data (keys) and dynamic fields of a ticket (values). The purpose is to store customer user data in ticket dynamic fields. The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent. They mustn't be enabled for AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer. If they were, they would have precedence over the automatically set values. To use this mapping, you have to also activate the Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser setting.

en	Define dynamic field name for end time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.

en	Define dynamic field name for start time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.

en	Define the queue comment 2.

en	Define the service comment 2.

en	Define the sla comment 2.

en	Define the start day of the week for the date picker for the indicated calendar.

en	Define the start day of the week for the date picker.

en	Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If 'None' is selected, initials will be displayed instead. Please note that selecting anything other than 'None' will transfer the encrypted email address of the particular user to an external service.

en	Define which columns are shown in the linked appointment widget (LinkObject::ViewMode = "complex"). Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.

en	Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = "complex"). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won't work with the preview mode.

en	Defines a filter to process the text in the articles, in order to highlight predefined keywords.

en	Defines a permission context for customer to group assignment.

en	Defines a regular expression that filters all email addresses that should not be used in the application.

en	Defines a sleep time in microseconds between tickets while they are been processed by a job.

en	Defines a useful module to load specific user options or to display news.

en	Defines all the languages that are available to the application. Specify only English names of languages here.

en	Defines all the languages that are available to the application. Specify only native names of languages here.

en	Defines all the parameters for this item in the customer preferences. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control).

en	Defines all the parameters for this notification transport.

en	Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=[% Data.CustomerID %]' or '').

en	Defines an icon with link to the google map page of the current location in appointment edit screen.

en	Defines an overview module to show the address book view of a customer user list.

en	Defines available article actions for Chat articles.

en	Defines available article actions for Email articles.

en	Defines available article actions for Internal articles.

en	Defines available article actions for Phone articles.

en	Defines available article actions for invalid articles.

en	Defines available groups for the admin overview screen.

en	Defines chat communication channel.

en	Defines email communication channel.

en	Defines groups for preferences items.

en	Defines how many deployments the system should keep.

en	Defines if a pre-sorting by priority should be done in the queue view.

en	Defines if a pre-sorting by priority should be done in the service view.

en	Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.

en	Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.

en	Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.

en	Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).

en	Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.

en	Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.

en	Defines if the message in the email resend screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.

en	Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.

en	Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.

en	Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.

en	Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).

en	Defines internal communication channel.

en	Defines out of office message template. Two string parameters (%s) available: end date and number of days left.

en	Defines phone communication channel.

en	Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.

en	Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.

en	Defines the agent preferences key where the shared secret key is stored.

en	Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.

en	Defines the body text for notification mails sent to agents, about new password.

en	Defines the body text for notification mails sent to agents, with token about new requested password.

en	Defines the body text for notification mails sent to customers, about new password.

en	Defines the body text for notification mails sent to customers, with token about new requested password.

en	Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the customer preferences key where the shared secret key is stored.

en	Defines the default agent name in the ticket zoom view of the customer interface.

en	Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.

en	Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.

en	Defines the default maximum number of X-axis attributes for the time scale.

en	Defines the default maximum number of statistics per page on the overview screen.

en	Defines the default next state for a ticket after customer follow-up in the customer interface.

en	Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.

en	Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.

en	Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.

en	Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.

en	Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.

en	Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.

en	Defines the default queue for new tickets in the agent interface.

en	Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).

en	Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.

en	Defines the default sort criteria for all services displayed in the service view.

en	Defines the default sort order for all services in the service view, after priority sort.

en	Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.

en	Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.

en	Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.

en	Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.

en	Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.

en	Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.

en	Defines the default visibility of the article to customer for this operation.

en	Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.

en	Defines the event object types that will be handled via AdminAppointmentNotificationEvent.

en	Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.

en	Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).

en	Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.

en	Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups).

en	Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).

en	Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).

en	Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.

en	Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.

en	Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

en	Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

en	Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.

en	Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".

en	Defines the list of params that can be passed to ticket search function.

en	Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.

en	Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.

en	Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).

en	Defines the maximum number of affected tickets per job.

en	Defines the maximum number of quoted lines to be added to responses.

en	Defines the maximum number of tasks to be executed as the same time.

en	Defines the maximum size in KiloByte of GenericInterface responses that get logged to the gi_debugger_entry_content table.

en	Defines the module that shows all the currently logged in customers in the agent interface.

en	Defines the module that shows the currently logged in agents in the customer interface.

en	Defines the module that shows the currently logged in customers in the customer interface.

en	Defines the module to display a notification if cloud services are disabled.

en	Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.

en	Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.

en	Defines the module to display a notification in the agent interface if the system configuration is out of sync.

en	Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.

en	Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.

en	Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.

en	Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).

en	Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.

en	Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.

en	Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.

en	Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.

en	Defines the module to generate code for periodic page reloads.

en	Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.

en	Defines the name of the table where the user preferences are stored.

en	Defines the next possible states after sending a message in the email outbound screen of the agent interface.

en	Defines the next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.

en	Defines the number of days to keep the daemon log files.

en	Defines the number of hours a communication will be stored, whichever its status.

en	Defines the number of hours a successful communication will be stored.

en	Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt.

en	Defines the period of time (in minutes) before agent is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the period of time (in minutes) before customer is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the priority in which the information is logged and presented.

en	Defines the recipient target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "System address" displays all system addresses) in the agent interface.

en	Defines the recipient target of the tickets ("Queue" shows all queues, "SystemAddress" shows only the queues which are assigned to system addresses) in the customer interface.

en	Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting 'CustomerTicketTextField' the values for the recipient field can be specified.

en	Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen.

en	Defines the shown links in the footer area of the customer and public interface of this OTRS system. The value in "Key" is the external URL, the value in "Content" is the shown label.

en	Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).

en	Defines the ticket appointment type backend for ticket dynamic field date time.

en	Defines the ticket appointment type backend for ticket escalation time.

en	Defines the ticket appointment type backend for ticket pending time.

en	Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.

en	Defines the ticket plugin for calendar appointments.

en	Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the two-factor module to authenticate agents.

en	Defines the two-factor module to authenticate customers.

en	Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

en	Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.

en	Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.

en	Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.Console.pl Maint::Ticket::UnlockTimeout" can be used.

en	Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.

en	Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).

en	Defines time in minutes since last modification for drafts of specified type before they are considered expired.

en	Defines whether to index archived tickets for fulltext searches.

en	Defines which items are available for 'Action' in third level of the ACL structure.

en	Defines, which tickets of which ticket state types should not be listed in linked ticket lists.

en	Delete expired cache from core modules.

en	Delete expired loader cache weekly (Sunday mornings).

en	Delete expired ticket draft entries.

en	Delete expired upload cache hourly.

en	Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.

en	Deploy and manage OTRS Business Solution™.

en	Detached

en	Determines if a button to delete a link should be displayed next to each link in each zoom mask.

en	Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.

en	Determines the next possible ticket states, for process tickets in the customer interface.

en	Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.

en	Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.

en	Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.

en	Determines which queues will be valid for ticket's recepients in the customer interface.

en	Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

en	Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

en	Disable autocomplete in the login screen.

en	Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).

en	Disables the redirection to the last screen overview / dashboard after a ticket is closed.

en	Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box.

en	Display a warning and prevent search when using stop words within fulltext search.

en	Display communication log entries.

en	Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.

en	Dutch

en	Dutch stop words for fulltext index. These words will be removed from the search index.

en	Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key => My Group', 'Content: Name_X, NameY'.

en	Dynamic fields limit per page for Dynamic Fields Overview.

en	Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.

en	Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface.

en	Dynamic fields shown in the email outbound screen of the agent interface.

en	Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.

en	Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.

en	Dynamic fields shown in the ticket close screen of the agent interface.

en	Dynamic fields shown in the ticket compose screen of the agent interface.

en	Dynamic fields shown in the ticket email screen of the agent interface.

en	Dynamic fields shown in the ticket forward screen of the agent interface.

en	Dynamic fields shown in the ticket free text screen of the agent interface.

en	Dynamic fields shown in the ticket medium format overview screen of the agent interface.

en	Dynamic fields shown in the ticket move screen of the agent interface.

en	Dynamic fields shown in the ticket note screen of the agent interface.

en	Dynamic fields shown in the ticket overview screen of the customer interface.

en	Dynamic fields shown in the ticket owner screen of the agent interface.

en	Dynamic fields shown in the ticket pending screen of the agent interface.

en	Dynamic fields shown in the ticket phone inbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone outbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone screen of the agent interface.

en	Dynamic fields shown in the ticket preview format overview screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the customer interface.

en	Dynamic fields shown in the ticket priority screen of the agent interface.

en	Dynamic fields shown in the ticket responsible screen of the agent interface.

en	Dynamic fields shown in the ticket search overview results screen of the customer interface.

en	Dynamic fields shown in the ticket search screen of the agent interface.

en	Dynamic fields shown in the ticket search screen of the customer interface.

en	Dynamic fields shown in the ticket small format overview screen of the agent interface.

en	Dynamic fields shown in the ticket zoom screen of the customer interface.

en	DynamicField backend registration.

en	Edit Customer Companies.

en	Email Resend

en	Email communication channel.

en	Enable highlighting queues based on ticket age.

en	Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.

en	Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.

en	Enables fetch S/MIME from CustomerUser backend support.

en	Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!

en	Enables or disables the debug mode over frontend interface.

en	Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.

en	Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.

en	Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.

en	Enables ticket bulk action feature only for the listed groups.

en	Enables ticket responsible feature, to keep track of a specific ticket.

en	Enables ticket type feature.

en	English stop words for fulltext index. These words will be removed from the search index.

en	Enroll process for this ticket

en	Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token.

en	EscalationTime

en	Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).

en	Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.

en	Event module that performs an update statement on TicketIndex to rename the queue name there if needed and if StaticDB is actually used.

en	Event module that updates customer company object name for dynamic fields.

en	Event module that updates customer user object name for dynamic fields.

en	Event module that updates customer user search profiles if login changes.

en	Event module that updates customer users after an update of the Customer.

en	Event module that updates tickets after an update of the Customer.

en	Example package autoload configuration.

en	Executes a custom command or module. Note: if module is used, function is required.

en	Executes follow-up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.

en	Executes follow-up checks on attachment contents for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on email body for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on the raw source email for mails that don't have a ticket number in the subject.

en	External

en	External Link

en	File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.

en	Filter for debugging ACLs. Note: More ticket attributes can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

en	Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

en	For these state types the ticket numbers are striked through in the link table.

en	Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

en	French stop words for fulltext index. These words will be removed from the search index.

en	Frontend

en	Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).

en	Frontend module registration (show personal favorites as sub navigation items of 'Admin').

en	Full value

en	Galician

en	General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.

en	Generate dashboard statistics.

en	Generic Info module.

en	GenericInterface ErrorHandling GUI

en	GenericInterface Invoker Event GUI

en	GenericInterface TransportHTTPREST GUI

en	GenericInterface Web Service History GUI

en	GenericInterface Web Service Mapping GUI

en	GenericInterface module registration for an error handling module.

en	German stop words for fulltext index. These words will be removed from the search index.

en	Gives customer users group based access to tickets from customer users of the same customer (ticket CustomerID is a CustomerID of the customer user).

en	Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Global Search Module.

en	Good PGP signature.
pl	Dodaj podpis

en	Google Authenticator

en	Graph: Bar Chart

en	Graph: Line Chart

en	Graph: Stacked Area Chart

en	Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild".

en	High Contrast

en	High contrast skin for visually impaired users.

en	If "DB" was selected for Customer::AuthModule, the encryption type of passwords must be specified.

en	If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.

en	If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\\user to user).

en	If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.

en	If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.

en	If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.

en	If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.

en	If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.

en	If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.

en	If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.

en	If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.

en	If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.

en	If "bcrypt" was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.

en	If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.

en	If active, one of the regular expressions has to match the user's email address to allow registration.

en	If enabled debugging information for ACLs is logged.

en	If enabled debugging information for transitions is logged.

en	If enabled the daemon will redirect the standard error stream to a log file.

en	If enabled the daemon will redirect the standard output stream to a log file.

en	If enabled the daemon will use this directory to create its PID files. Note: Please stop the daemon before any change and use this setting only if <$OTRSHome>/var/run/ can not be used.

en	If enabled, OTRS will deliver all CSS files in minified form.

en	If enabled, OTRS will deliver all JavaScript files in minified form.

en	If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.

en	If enabled, the cache data be held in memory.

en	If enabled, the cache data will be stored in cache backend.

en	If enabled, the customer can search for tickets in all services (regardless what services are assigned to the customer).

en	If enabled, users that haven't selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC.

en	If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).

en	If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).

en	If this option is enabled, tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.

en	If this regex matches, no message will be send by the autoresponder.

en	If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system!

en	If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector.

en	Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.

en	Include tickets of subqueues per default when selecting a queue.

en	Include unknown customers in ticket filter.

en	IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command "bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild" for initial index creation.

en	Indicates if a bounce e-mail should always be treated as normal follow-up.

en	Inline

en	Input

en	Internal communication channel.

en	It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.

en	It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.

en	It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.

en	It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.

en	Italian

en	Italian stop words for fulltext index. These words will be removed from the search index.

en	Ivory

en	Ivory (Slim)

en	JavaScript function for the search frontend.

en	Korean

en	Last Screen Overview

en	Last customer subject

en	LastnameFirstname

en	Link Object.

en	Link customer users to customers.

en	Link customer users to groups.

en	Link customer users to services.

en	Link customers to groups.

en	Link templates to attachments.

en	Links appointments and tickets with a "Normal" type link.

en	List of all DynamicField events to be displayed in the GUI.

en	List of all LinkObject events to be displayed in the GUI.

en	List of all Package events to be displayed in the GUI.

en	List of all appointment events to be displayed in the GUI.

en	List of all calendar events to be displayed in the GUI.

en	List of all queue events to be displayed in the GUI.

en	List of colors in hexadecimal RGB which will be available for selection during calendar creation. Make sure the colors are dark enough so white text can be overlayed on them.

en	List of responsive CSS files to always be loaded for the agent interface.

en	List of responsive CSS files to always be loaded for the customer interface.

en	List view

en	Loader module registration for the agent interface.

en	Loader module registration for the customer interface.

en	Loop protection: no auto-response sent to "%s".

en	Macedonian

en	MailQueue configuration settings.

en	Main menu item registration.

en	Makes the application block external content loading.

en	Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.

en	Manage different calendars.

en	Max size of the subjects in an email reply and in some overview screens.

en	Maximal auto email responses to own email-address a day, configurable by email address (Loop-Protection).

en	Maximum Number of a calendar shown in a dropdown.

en	Maximum number of active calendars in overview screens. Please note that large number of active calendars can have a performance impact on your server by making too much simultaneous calls.

en	Maximum number of tickets to be displayed in the result of this operation.

en	Merge this ticket and all articles into another ticket

en	Merged Ticket (%s/%s) to (%s/%s).

en	Minute

en	Module for To-selection in new ticket screen in the customer interface.

en	Module to check if a incoming e-mail message is bounce.

en	Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.

en	Module to check the group permissions for customer access to tickets.

en	Module to check the group permissions for the access to tickets.

en	Module to define the email security options to use (PGP or S/MIME).

en	Module to encrypt composed messages (PGP or S/MIME).

en	Module to fetch customer users SMIME certificates of incoming messages.

en	Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.

en	Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.

en	Module to filter encrypted bodies of incoming messages.

en	Module to grant access if the CustomerID of the customer has necessary group permissions.

en	Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.

en	Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.

en	Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).

en	Module to grant access to the agent responsible of a ticket.

en	Module to grant access to the creator of a ticket.

en	Module to grant access to the owner of a ticket.

en	Module to grant access to the watcher agents of a ticket.

en	Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).

en	Module used to detect if attachments are present.

en	Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.

en	Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.

en	Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.

en	Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.

en	No public key found.
pl	Nie odnaleziono danych zgłoszenia.

en	No valid OpenPGP data found.
pl	Nie odnaleziono danych zgłoszenia.

en	Notified about response time escalation.

en	Notified about solution time escalation.

en	Notified about update time escalation.

en	Number of lines (per ticket) that are shown by the search utility in the agent interface.

en	Number of tickets to be displayed in each page of a search result in the agent interface.

en	Number of tickets to be displayed in each page of a search result in the customer interface.

en	Number of tickets to be displayed in each page.

en	OTRS Group Services

en	OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.

en	OTRS doesn't support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).

en	Open an external link!

en	Option

en	Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Other Customers

en	Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.

en	Overview Escalated Tickets.

en	Overview of all escalated tickets.

en	Overview of all open tickets.

en	Overview of customer tickets.

en	Package event module file a scheduler task for update registration.

en	Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomService object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the column filters of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id status widget of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket events calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the upcoming events widget of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the pages (in which the communication log entries are shown) of the communication log overview.

en	Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the ticket preview overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	ParentChild

en	Performs the configured action for each event (as an Invoker) for each configured web service.

en	Phone communication channel.

en	Picture Upload

en	Picture upload module.

en	Plugin search

en	Plugin search module for autocomplete.

en	Process pending tickets.

en	ProcessID

en	Processes & Automation

en	Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).

en	Provides a matrix overview of the tickets per state per queue

en	Provides customer users access to tickets even if the tickets are not assigned to a customer user of the same customer ID(s), based on permission groups.

en	Queues ↔ Auto Responses

en	Rebuild the ticket index for AgentTicketQueue.

en	Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.

en	Registers a log module, that can be used to log communication related information.

en	Removes old generic interface debug log entries created before the specified amount of days.

en	Removes old system configuration deployments (Sunday mornings).

en	Removes old ticket number counters (each 10 minutes).

en	Removes the ticket watcher information when a ticket is archived.

en	Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.

en	Reprocess mails from spool directory that could not be imported in the first place.

en	Required permissions to use the email outbound screen in the agent interface.

en	Required permissions to use the email resend screen in the agent interface.

en	Resend Ticket Email.

en	Resent email to "%s".

en	Responsible Tickets

en	Responsible Tickets.

en	Restores a ticket from the archive (only if the event is a state change to any open available state).

en	Retains all services in listings even if they are children of invalid elements.

en	Romanian

en	Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").

en	Running Process Tickets

en	Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.

en	Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.

en	Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

en	SMS

en	SMS (Short Message Service)

en	Sample command output

en	Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.

en	Search backend default router.

en	Search backend router.

en	Select after which period ticket overviews should refresh automatically.

en	Select how many tickets should be shown in overviews by default.

en	Select your personal time zone. All times will be displayed relative to this time zone.

en	Select your preferred layout for the software.

en	Select your preferred theme for OTRS.

en	Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.

en	Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).

en	Send new outgoing mail from this ticket

en	Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).

en	Sends customer notifications just to the mapped customer.

en	Sends registration information to OTRS group.

en	Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).

en	Sent "%s" notification to "%s" via "%s".

en	Sent auto follow-up to "%s".

en	Sent auto reject to "%s".

en	Sent auto reply to "%s".

en	Sent email to "%s".

en	Sent email to customer.

en	Sent notification to "%s".

en	Serbian Cyrillic

en	Serbian Latin

en	Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.

en	Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Sets if queue must be selected by the agent.

en	Sets if state must be selected by the agent.

en	Sets if ticket responsible must be selected by the agent.

en	Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.

en	Sets the count of articles visible in preview mode of ticket overviews.

en	Sets the default article customer visibility for new email tickets in the agent interface.

en	Sets the default article customer visibility for new phone tickets in the agent interface.

en	Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default link type of split tickets in the agent interface.

en	Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default message for the notification is shown on a running system maintenance period.

en	Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.

en	Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.

en	Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.

en	Sets the minutes a notification is shown for notice about upcoming system maintenance period.

en	Sets the preferred digest to be used for PGP binary.

en	Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.

en	Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.

en	Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the state of a ticket in the close ticket screen of the agent interface.

en	Sets the state of a ticket in the ticket bulk screen of the agent interface.

en	Sets the state of a ticket in the ticket free text screen of the agent interface.

en	Sets the state of a ticket in the ticket note screen of the agent interface.

en	Sets the state of a ticket in the ticket responsible screen of the agent interface.

en	Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the stats hook.

en	Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.

en	Sets the time zone that will be assigned to newly created users and will be used for users that haven't yet set a time zone. This is the time zone being used as default to convert date and time between the OTRS time zone and the user's time zone.

en	Shared Secret

en	Show article as rich text even if rich text writing is disabled.

en	Show queues even when only locked tickets are in.

en	Shows a count of attachments in the ticket zoom, if the article has attachments.

en	Shows a link in the menu for creating a calendar appointment linked to the ticket directly from the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a note in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.

en	Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).

en	Shows a teaser link in the menu for the ticket attachment view of OTRS Business Solution™.

en	Shows all both ro and rw tickets in the service view.

en	Shows all the articles of the ticket (expanded) in the agent zoom view.

en	Shows all the articles of the ticket (expanded) in the customer zoom view.

en	Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).

en	Shows information on how to start OTRS Daemon

en	Shows link to external page in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows the article head information in the agent zoom view.

en	Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).

en	Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Shows the title field in the close ticket screen of the agent interface.

en	Shows the title field in the ticket free text screen of the agent interface.

en	Shows the title field in the ticket note screen of the agent interface.

en	Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket responsible screen of the agent interface.

en	Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.

en	Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.

en	Signature data.
pl	Zaktualizowano podpis!

en	Some picture description!

en	Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.

en	Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.

en	Spam

en	Spanish stop words for fulltext index. These words will be removed from the search index.

en	Specifies the directory to store the data in, if "FS" was selected for ArticleStorage.

en	Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.

en	Specifies the email addresses to get notification messages from scheduler tasks.

en	Specifies the group where the user needs rw permissions so that they can edit other users preferences.

en	Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).

en	Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.

en	Specifies whether the (MIMEBase) article attachments will be indexed and searchable.

en	Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.

en	Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!

en	Specify the password to authenticate for the first mirror database.

en	Specify the username to authenticate for the first mirror database.

en	Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.

en	Started response time escalation.

en	Started solution time escalation.

en	Started update time escalation.

en	Starts a wildcard search of the active object after the link object mask is started.

en	Stopped response time escalation.

en	Stopped solution time escalation.

en	Stopped update time escalation.

en	Strips empty lines on the ticket preview in the service view.

en	Support Agent

en	Swahili

en	System Address Display Name

en	System Configuration Group

en	Templates ↔ Attachments

en	The PGP signature is expired.
pl	Podpis dla odpowiedzi e-mailowych.

en	The PGP signature was made by a revoked key, this could mean that the signature is forged.

en	The PGP signature was made by an expired key.

en	The PGP signature with the keyid has not been verified successfully.

en	The PGP signature with the keyid is good.

en	The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.

en	The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.

en	The daemon registration for the scheduler cron task manager.

en	The daemon registration for the scheduler future task manager.

en	The daemon registration for the scheduler generic agent task manager.

en	The daemon registration for the scheduler task worker.

en	The daemon registration for the system configuration deployment sync manager.

en	The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.

en	The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The maximal number of articles shown on a single page in AgentTicketZoom.

en	The maximum number of mails fetched at once before reconnecting to the server.

en	The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.

en	The value of the From field

en	This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.

en	This is a Description for Comment on Framework.

en	This is a Description for DynamicField on Framework.

en	This is the default orange - black skin for the customer interface.

en	This is the default orange - black skin.

en	This key is not certified with a trusted signature!

en	This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.

en	This module is part of the admin area of OTRS.

en	This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.

en	This setting shows the sorting attributes in all overview screen, not only in queue view.

en	This will allow the system to send text messages via SMS.

en	Ticket Compose Bounce Email.

en	Ticket Compose email Answer.

en	Ticket Forward Email.

en	Ticket FreeText.

en	Ticket bulk module.

en	Ticket event module that triggers the escalation stop events.

en	Ticket limit per page for Ticket Overview "Medium".

en	Ticket limit per page for Ticket Overview "Preview".

en	Ticket limit per page for Ticket Overview "Small".

en	Ticket plain view of an email.

en	To accept login information, such as an EULA or license.

en	To download attachments.

en	To view HTML attachments.

en	Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Triggers add or update of automatic calendar appointments based on certain ticket times.

en	Triggers ticket escalation events and notification events for escalation.

en	Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!

en	Turns on drag and drop for the main navigation.

en	Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.

en	Tweak the system as you wish.

en	Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration.

en	Unlock tickets that are past their unlock timeout.

en	Update Ticket "Seen" flag if every article got seen or a new Article got created.

en	Upload your PGP key.

en	Upload your S/MIME certificate.

en	Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).

en	Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).

en	Uses richtext for viewing and editing ticket notification.

en	Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.

en	When agent creates a ticket, whether or not the ticket is automatically locked to the agent.

en	When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).

en	When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.

en	Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.

en	Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.