en	Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).

en	Module to use database filter storage.

en	Module used to detect if attachments are present.

en	Multiselect

en	My Services

en	My Tickets.

en	Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.

en	Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.

en	NameX

en	New process ticket

en	News about OTRS.

en	Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.

en	Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.

en	No public key found.
et	Vasteid ei leitud.

en	No valid OpenPGP data found.
et	Andmeid ei leitud.

en	Notified about response time escalation.

en	Notified about solution time escalation.

en	Notified about update time escalation.

en	Number of lines (per ticket) that are shown by the search utility in the agent interface.

en	Number of tickets to be displayed in each page of a search result in the agent interface.

en	Number of tickets to be displayed in each page of a search result in the customer interface.

en	Number of tickets to be displayed in each page.

en	OTRS Group Services

en	OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.

en	OTRS doesn't support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).

en	Open an external link!

en	Open tickets (customer)

en	Option

en	Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Other Customers

en	Out Of Office Time

en	Out of Office users.

en	Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.

en	Overview Escalated Tickets.

en	Overview Refresh Time

en	Overview of all Tickets per assigned Queue.

en	Overview of all appointments.

en	Overview of all escalated tickets.

en	Overview of all open Tickets.

en	Overview of all open tickets.

en	Overview of customer tickets.

en	Package event module file a scheduler task for update registration.

en	Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomService object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the column filters of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id status widget of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket events calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the upcoming events widget of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the pages (in which the communication log entries are shown) of the communication log overview.

en	Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the ticket preview overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters of the example SLA attribute Comment2.

en	Parameters of the example queue attribute Comment2.

en	Parameters of the example service attribute Comment2.

en	ParentChild

en	Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).

en	Pending time

en	Performs the configured action for each event (as an Invoker) for each configured web service.

en	Permitted width for compose email windows.

en	Permitted width for compose note windows.

en	Phone Call.

en	Phone communication channel.

en	Picture Upload

en	Picture upload module.

en	Picture-Upload

en	Plugin search

en	Plugin search module for autocomplete.

en	Process Management Activity Dialog GUI

en	Process Management Activity GUI

en	Process Management Path GUI

en	Process Management Transition Action GUI

en	Process Management Transition GUI

en	Process Ticket.

en	Process pending tickets.

en	ProcessID

en	Processes & Automation

en	Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).

en	Provides a matrix overview of the tickets per state per queue

en	Provides customer users access to tickets even if the tickets are not assigned to a customer user of the same customer ID(s), based on permission groups.

en	Public Calendar

en	Public calendar.

en	Queues ↔ Auto Responses

en	Rebuild the ticket index for AgentTicketQueue.

en	Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.

en	Registers a log module, that can be used to log communication related information.

en	Removes old generic interface debug log entries created before the specified amount of days.

en	Removes old system configuration deployments (Sunday mornings).

en	Removes old ticket number counters (each 10 minutes).

en	Removes the ticket watcher information when a ticket is archived.

en	Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.

en	Replaces the original sender with current customer's email address on compose answer in the ticket compose screen of the agent interface.

en	Reprocess mails from spool directory that could not be imported in the first place.

en	Required permissions to change the customer of a ticket in the agent interface.

en	Required permissions to use the close ticket screen in the agent interface.

en	Required permissions to use the email outbound screen in the agent interface.

en	Required permissions to use the email resend screen in the agent interface.

en	Required permissions to use the ticket bounce screen in the agent interface.

en	Required permissions to use the ticket compose screen in the agent interface.

en	Required permissions to use the ticket forward screen in the agent interface.

en	Required permissions to use the ticket free text screen in the agent interface.

en	Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.

en	Required permissions to use the ticket note screen in the agent interface.

en	Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.

en	Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.

en	Required permissions to use the ticket phone inbound screen in the agent interface.

en	Required permissions to use the ticket phone outbound screen in the agent interface.

en	Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.

en	Required permissions to use the ticket responsible screen in the agent interface.

en	Resend Ticket Email.

en	Resent email to "%s".

en	Resets and unlocks the owner of a ticket if it was moved to another queue.

en	Resource Overview (OTRS Business Solution™)

en	Responsible Tickets

en	Responsible Tickets.

en	Restores a ticket from the archive (only if the event is a state change to any open available state).

en	Retains all services in listings even if they are children of invalid elements.

en	Right

en	Roles ↔ Groups

en	Romanian

en	Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").

en	Running Process Tickets

en	Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.

en	Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.

en	Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

en	SMS (Short Message Service)

en	Sample command output

en	Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.

en	Schedule a maintenance period.

en	Search Ticket.

en	Search Tickets.

en	Search User

en	Search backend default router.

en	Search backend router.

en	Search.

en	Second Queue

en	Select after which period ticket overviews should refresh automatically.

en	Select how many tickets should be shown in overviews by default.

en	Select the main interface language.

en	Select the separator character used in CSV files (stats and searches). If you don't select a separator here, the default separator for your language will be used.

en	Select your personal time zone. All times will be displayed relative to this time zone.

en	Select your preferred layout for the software.

en	Select your preferred theme for OTRS.

en	Selects the cache backend to use.

en	Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.

en	Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).

en	Send new outgoing mail from this ticket

en	Sender type for new tickets from the customer inteface.

en	Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).

en	Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.

en	Sends customer notifications just to the mapped customer.

en	Sends registration information to OTRS group.

en	Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).

en	Sends the notifications which are configured in the admin interface under "Ticket Notifications".

en	Sent "%s" notification to "%s" via "%s".

en	Sent auto follow-up to "%s".

en	Sent auto reject to "%s".

en	Sent auto reply to "%s".

en	Sent email to "%s".

en	Sent email to customer.

en	Sent notification to "%s".

en	Service view

en	ServiceView

en	Set a new password by filling in your current password and a new one.

en	Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.

en	Set the limit of tickets that will be executed on a single genericagent job execution.

en	Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.

en	Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.

en	Set this ticket to pending

en	Sets if SLA must be selected by the agent.

en	Sets if SLA must be selected by the customer.

en	Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Sets if queue must be selected by the agent.

en	Sets if service must be selected by the agent.

en	Sets if service must be selected by the customer.

en	Sets if state must be selected by the agent.

en	Sets if ticket owner must be selected by the agent.

en	Sets if ticket responsible must be selected by the agent.

en	Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.

en	Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.

en	Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.

en	Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.

en	Sets the count of articles visible in preview mode of ticket overviews.

en	Sets the default article customer visibility for new email tickets in the agent interface.

en	Sets the default article customer visibility for new phone tickets in the agent interface.

en	Sets the default body text for notes added in the close ticket screen of the agent interface.

en	Sets the default body text for notes added in the ticket move screen of the agent interface.

en	Sets the default body text for notes added in the ticket note screen of the agent interface.

en	Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the default body text for notes added in the ticket responsible screen of the agent interface.

en	Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default link type of split tickets in the agent interface.

en	Sets the default link type of splitted tickets in the agent interface.

en	Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default message for the notification is shown on a running system maintenance period.

en	Sets the default next state for new phone tickets in the agent interface.

en	Sets the default next ticket state, after the creation of an email ticket in the agent interface.

en	Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.

en	Sets the default priority for new email tickets in the agent interface.

en	Sets the default priority for new phone tickets in the agent interface.

en	Sets the default sender type for new email tickets in the agent interface.

en	Sets the default sender type for new phone ticket in the agent interface.

en	Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.

en	Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.

en	Sets the default subject for notes added in the close ticket screen of the agent interface.

en	Sets the default subject for notes added in the ticket move screen of the agent interface.

en	Sets the default subject for notes added in the ticket note screen of the agent interface.

en	Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the default subject for notes added in the ticket responsible screen of the agent interface.

en	Sets the default text for new email tickets in the agent interface.

en	Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.

en	Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.

en	Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.

en	Sets the minutes a notification is shown for notice about upcoming system maintenance period.

en	Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).

en	Sets the options for PGP binary.

en	Sets the password for private PGP key.

en	Sets the prefered time units (e.g. work units, hours, minutes).

en	Sets the preferred digest to be used for PGP binary.

en	Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.

en	Sets the queue in the ticket close screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket note screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket responsible screen of a zoomed ticket in the agent interface.

en	Sets the responsible agent of the ticket in the close ticket screen of the agent interface.

en	Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.

en	Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.

en	Sets the responsible agent of the ticket in the ticket note screen of the agent interface.

en	Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.

en	Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the state of a ticket in the close ticket screen of the agent interface.

en	Sets the state of a ticket in the ticket bulk screen of the agent interface.

en	Sets the state of a ticket in the ticket free text screen of the agent interface.

en	Sets the state of a ticket in the ticket note screen of the agent interface.

en	Sets the state of a ticket in the ticket responsible screen of the agent interface.

en	Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the stats hook.

en	Sets the ticket owner in the close ticket screen of the agent interface.

en	Sets the ticket owner in the ticket bulk screen of the agent interface.

en	Sets the ticket owner in the ticket free text screen of the agent interface.

en	Sets the ticket owner in the ticket note screen of the agent interface.

en	Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the ticket owner in the ticket responsible screen of the agent interface.

en	Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket bulk screen of the agent interface.

en	Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.

en	Sets the time zone that will be assigned to newly created users and will be used for users that haven't yet set a time zone. This is the time zone being used as default to convert date and time between the OTRS time zone and the user's time zone.

en	Sets the timeout (in seconds) for http/ftp downloads.

en	Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".

en	Shared Secret

en	Show a responsible selection in phone and email tickets in the agent interface.

en	Show article as rich text even if rich text writing is disabled.

en	Show command line output.

en	Show queues even when only locked tickets are in.

en	Show the current owner in the customer interface.

en	Show the current queue in the customer interface.

en	Show the history for this ticket

en	Shows a count of attachments in the ticket zoom, if the article has attachments.

en	Shows a link in the menu for creating a calendar appointment linked to the ticket directly from the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a note in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to close a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.

en	Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.

en	Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to move a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.

en	Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.

en	Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.

en	Shows a link to download article attachments in the zoom view of the article in the agent interface.

en	Shows a link to see a zoomed email ticket in plain text.

en	Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.

en	Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).

en	Shows a teaser link in the menu for the ticket attachment view of OTRS Business Solution™.

en	Shows all both ro and rw queues in the queue view.

en	Shows all both ro and rw tickets in the service view.

en	Shows all open tickets (even if they are locked) in the escalation view of the agent interface.

en	Shows all the articles of the ticket (expanded) in the agent zoom view.

en	Shows all the articles of the ticket (expanded) in the customer zoom view.

en	Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).

en	Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).

en	Shows an owner selection in phone and email tickets in the agent interface.

en	Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.

en	Shows either the last customer article's subject or the ticket title in the small format overview.

en	Shows existing parent/child queue lists in the system in the form of a tree or a list.

en	Shows information on how to start OTRS Daemon

en	Shows link to external page in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows the article head information in the agent zoom view.

en	Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.

en	Shows the customer user information (phone and email) in the compose screen.

en	Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).

en	Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Shows the message of the day on login screen of the agent interface.

en	Shows the ticket history (reverse ordered) in the agent interface.

en	Shows the ticket priority options in the close ticket screen of the agent interface.

en	Shows the ticket priority options in the move ticket screen of the agent interface.

en	Shows the ticket priority options in the ticket bulk screen of the agent interface.

en	Shows the ticket priority options in the ticket free text screen of the agent interface.

en	Shows the ticket priority options in the ticket note screen of the agent interface.

en	Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows the ticket priority options in the ticket responsible screen of the agent interface.

en	Shows the title field in the close ticket screen of the agent interface.

en	Shows the title field in the ticket free text screen of the agent interface.

en	Shows the title field in the ticket note screen of the agent interface.

en	Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket responsible screen of the agent interface.

en	Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.

en	Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.

en	Signature data.
et	Allkiri muudetud!

en	Simple

en	Slovak

en	Software Package Manager.

en	Solution time

en	SolutionDiffInMin

en	SolutionInMin

en	Some description!

en	Some picture description!

en	Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.

en	Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.

en	Spam

en	Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.

en	Spam Assassin example setup. Moves marked mails to spam queue.

en	Spanish stop words for fulltext index. These words will be removed from the search index.

en	Specifies if an agent should receive email notification of his own actions.

en	Specifies the directory to store the data in, if "FS" was selected for ArticleStorage.

en	Specifies the directory where SSL certificates are stored.

en	Specifies the directory where private SSL certificates are stored.

en	Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.

en	Specifies the email addresses to get notification messages from scheduler tasks.

en	Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.

en	Specifies the group where the user needs rw permissions so that they can edit other users preferences.

en	Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).

en	Specifies the order in which the firstname and the lastname of agents will be displayed.

en	Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).

en	Specifies the path of the file for the performance log.

en	Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.

en	Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.

en	Specifies the path to the converter that allows the view of PDF documents, in the web interface.

en	Specifies the path to the converter that allows the view of XML files, in the web interface.

en	Specifies the text that should appear in the log file to denote a CGI script entry.

en	Specifies user id of the postmaster data base.

en	Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.

en	Specifies whether the (MIMEBase) article attachments will be indexed and searchable.

en	Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.

en	Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!

en	Specify the password to authenticate for the first mirror database.

en	Specify the username to authenticate for the first mirror database.

en	Stable

en	Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.

en	Start number for statistics counting. Every new stat increments this number.

en	Started response time escalation.

en	Started solution time escalation.

en	Started update time escalation.

en	Starts a wildcard search of the active object after the link object mask is started.

en	Statistic Reports overview.

en	Statistics overview.

en	Stopped response time escalation.

en	Stopped solution time escalation.

en	Stopped update time escalation.

en	Stores cookies after the browser has been closed.

en	Strips empty lines on the ticket preview in the queue view.

en	Strips empty lines on the ticket preview in the service view.

en	Support Agent

en	System Address Display Name

en	System Configuration Deployment

en	System Configuration Group

en	System Maintenance

en	Templates ↔ Attachments

en	Templates ↔ Queues

en	The PGP signature is expired.
et	Signatuur e-posti vastustes.

en	The PGP signature was made by a revoked key, this could mean that the signature is forged.

en	The PGP signature was made by an expired key.

en	The PGP signature with the keyid has not been verified successfully.

en	The PGP signature with the keyid is good.

en	The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.

en	The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.

en	The daemon registration for the scheduler cron task manager.

en	The daemon registration for the scheduler future task manager.

en	The daemon registration for the scheduler generic agent task manager.

en	The daemon registration for the scheduler task worker.

en	The daemon registration for the system configuration deployment sync manager.

en	The divider between TicketHook and ticket number. E.g ': '.

en	The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.

en	The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.

en	The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.

en	The logo shown in the header of the agent interface for the skin "High Contrast". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The logo shown on top of the login box of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The maximal number of articles expanded on a single page in AgentTicketZoom.

en	The maximal number of articles shown on a single page in AgentTicketZoom.

en	The maximum number of mails fetched at once before reconnecting to the server.

en	The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.

en	The value of the From field

en	This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.

en	This is a Description for Comment on Framework.

en	This is a Description for DynamicField on Framework.

en	This is the default orange - black skin for the customer interface.

en	This is the default orange - black skin.

en	This key is not certified with a trusted signature!

en	This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.

en	This module is part of the admin area of OTRS.

en	This option defines the dynamic field in which a Process Management activity entity id is stored.

en	This option defines the dynamic field in which a Process Management process entity id is stored.

en	This option defines the process tickets default lock.

en	This option defines the process tickets default priority.

en	This option defines the process tickets default queue.

en	This option defines the process tickets default state.

en	This option will deny the access to customer company tickets, which are not created by the customer user.

en	This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.

en	This setting is deprecated. Set OTRSTimeZone instead.

en	This setting shows the sorting attributes in all overview screen, not only in queue view.

en	This will allow the system to send text messages via SMS.

en	Ticket Close.

en	Ticket Compose Bounce Email.

en	Ticket Compose email Answer.

en	Ticket Customer.

en	Ticket Forward Email.

en	Ticket FreeText.

en	Ticket History.

en	Ticket Lock.

en	Ticket Merge.

en	Ticket Move.

en	Ticket Note.

en	Ticket Notifications

en	Ticket Outbound Email.

en	Ticket Overview "Medium" Limit

en	Ticket Overview "Preview" Limit

en	Ticket Overview "Small" Limit

en	Ticket Owner.

en	Ticket Pending.

en	Ticket Print.

en	Ticket Priority.

en	Ticket Queue Overview

en	Ticket Responsible.

en	Ticket Watcher

en	Ticket Zoom

en	Ticket Zoom.

en	Ticket bulk module.

en	Ticket event module that triggers the escalation stop events.

en	Ticket limit per page for Ticket Overview "Medium".

en	Ticket limit per page for Ticket Overview "Preview".

en	Ticket limit per page for Ticket Overview "Small".

en	Ticket notifications

en	Ticket plain view of an email.

en	Ticket split dialog.

en	Ticket title

en	Ticket zoom view.

en	TicketNumber

en	Tickets.

en	Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).

en	To accept login information, such as an EULA or license.

en	To download attachments.

en	To view HTML attachments.

en	Toggles display of OTRS FeatureAddons list in PackageManager.

en	Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Tree view

en	Triggers add or update of automatic calendar appointments based on certain ticket times.

en	Triggers ticket escalation events and notification events for escalation.

en	Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!

en	Turns on drag and drop for the main navigation.

en	Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.

en	Tweak the system as you wish.

en	Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration.

en	Unlock tickets that are past their unlock timeout.

en	Update Ticket "Seen" flag if every article got seen or a new Article got created.

en	Update time

en	Updates the ticket escalation index after a ticket attribute got updated.

en	Updates the ticket index accelerator.

en	Upload your PGP key.

en	Upload your S/MIME certificate.

en	Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).

en	Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).

en	UserFirstname

en	UserLastname

en	Users, Groups & Roles

en	Uses richtext for viewing and editing ticket notification.

en	Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.

en	View all attachments of the current ticket

en	Watch this ticket

en	Watched Tickets.

en	We are performing scheduled maintenance.

en	We are performing scheduled maintenance. Login is temporarily not available.

en	We are performing scheduled maintenance. We should be back online shortly.

en	Web View

en	When agent creates a ticket, whether or not the ticket is automatically locked to the agent.

en	When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).

en	When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).

en	When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.

en	Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.

en	Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.

en	Yes, but hide archived tickets

en	Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.

en	Your queue selection of your preferred queues. You also get notified about those queues via email if enabled.

en	Your service selection of your preferred services. You also get notified about those services via email if enabled.

en	attachment

en	bounce

en	compose

en	debug

en	error

en	forward

en	info

en	inline

en	notice

en	pending

en	responsible

en	stats