en	More Business Fields

en	Would you like to benefit from additional dynamic field types for businesses? Upgrade to %s to get access to the following field types:

en	Use external databases as configurable data sources for this dynamic field.

en	External web services can be configured as data sources for this dynamic field.

en	This feature allows to add (multiple) contacts with data to tickets.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry count at '2', retries would be triggered at 10:01 and 10:02 only.

en	Here you can activate Ready2Adopt web services showcasing our best practices that are a part of %s.

en	Please note that these web services may depend on other modules only available with certain %s contract levels (there will be a notification with further details when importing).

en	Would you like to benefit from web services created by experts? Upgrade to %s to import some sophisticated Ready2Adopt web services.

en	View the admin manual on Github

en	Downgrade to ((OTRS)) Community Edition

en	Read documentation

en	%s makes contact regularly with cloud.otrs.com to check on available updates and the validity of the underlying contract.

en	This system uses the %s without a proper license! Please make contact with %s to renew or activate your contract!

en	%s not Correctly Installed

en	Your %s is not correctly installed. Please reinstall it with the button below.

en	Reinstall %s

en	Your %s is not correctly installed, and there is also an update available.

en	You can either reinstall your current version or perform an update with the buttons below (update recommended).

en	Update %s

en	%s Not Yet Available

en	%s will be available soon.

en	%s Update Available

en	An update for your %s is available! Please update at your earliest!

en	%s Correctly Deployed

en	Congratulations, your %s is correctly installed and up to date!

en	%s will be available soon. Please check again in a few days.

en	Please have a look at %s for more information.

en	Your ((OTRS)) Community Edition is the base for all future actions. Please register first before you continue with the upgrade process of %s!

en	Before you can benefit from %s, please contact %s to get your %s contract.

en	Connection to cloud.otrs.com via HTTPS couldn't be established. Please make sure that your OTRS can connect to cloud.otrs.com via port 443.

en	Package installation requires patch level update of OTRS.

en	Everything else will be done as part of your contract.

en	Your installed OTRS version is %s.

en	To install this package, you need to update to OTRS %s or higher.

en	To install this package, the Maximum OTRS Version is %s.

en	To install this package, the required Framework version is %s.

en	You will receive updates for all other relevant OTRS issues

en	With your existing contract you can only use a small part of the %s.

en	If you would like to take full advantage of the %s get your contract upgraded now! Contact %s.

en	Cancel downgrade and go back

en	Sorry, but currently you can't downgrade due to the following packages which depend on %s:

en	Please uninstall the packages first using the package manager and try again.

en	You are about to downgrade to ((OTRS)) Community Edition and will lose the following features and all data related to these:

en	Timeline view in ticket zoom

en	DynamicField ContactWithData

en	DynamicField Database

en	SLA Selection Dialog

en	Ticket Attachment View

en	The %s skin

en	If you are a OTRS Business Solution™ customer, please visit our customer portal and file a request.

en	Features for %s customers only

en	With %s, you can benefit from the following optional features. Please make contact with %s if you need more information.

en	Would you like to benefit from processes created by experts? Upgrade to %s to import some sophisticated Ready2Adopt processes.

en	Please note that changing this activity dialog will affect the following activities

en	You can assign Fields to this Activity Dialog by dragging the elements with the mouse from the left list to the right list.

en	To assign an Activity Dialog to an Activity drop the Activity Dialog element from this sidebar over the Activity placed in the canvas area.

en	You can start a connection between two Activities by dropping the Transition element over the Start Activity of the connection. After that you can move the loose end of the arrow to the End Activity.

en	Actions can be assigned to a Transition by dropping the Action Element onto the label of a Transition.

en	Do you really want to delete this Activity Dialog?

en	Do you really want to delete this Transition?

en	Do you really want to delete this Transition Action?

en	Do you really want to remove this transition from the canvas? This can only be undone by leaving this screen without saving.

en	Transition actions are not being used in this process.

en	Please note that changing this transition will affect the following processes

en	Please note that changing this transition action will affect the following processes

en	This is only the beginning!

en	We will inform you about our new services and offerings soon.

en	Can I use OTRS without being registered?

en	System registration is optional.

en	You can download and use OTRS without being registered.

en	Is it possible to deregister?

en	You can deregister at any time.

en	Which data is transfered when registering?

en	A registered system sends the following data to OTRS Group:

en	Fully Qualified Domain Name (FQDN), OTRS version, Database, Operating System and Perl version.

en	Why do I have to provide a description for my system?

en	The description of the system is optional.

en	The description and system type you specify help you to identify and manage the details of your registered systems.

en	How often does my OTRS system send updates?

en	Your system will send updates to the registration server at regular intervals.

en	Typically this would be around once every three days.

en	To be able to use SMIME in OTRS, you have to enable it first.

en	Enable SMIME support

en	Faulty SMIME configuration

en	SMIME support is enabled, but the relevant configuration contains errors. Please check the configuration using the button below.

en	Check SMIME configuration

en	Secure Mode Needs to be Enabled!

en	Detail View for SessionID: %s - %s

en	Include user settings

en	Filter for System Maintenances

en	Filter for system maintenances

en	Schedule a system maintenance period for announcing the Agents and Customers the system is down for a time period.

en	Some time before this system maintenance starts the users will receive a notification on each screen announcing about this fact.

en	Edit System Maintenance

en	Edit System Maintenance Information

en	This field must have less then 250 characters.

en	Search for recipients and add the results as '%s'.

en	The attributes with the identifier '(Customer)' are from the customer company.

en	(e. g. Term* or *Term*)

en	The customer user is already selected in the ticket mask.

en	Make sure that the file '%s' exists (without .dist extension). This cron job will check every 5 minutes if the OTRS Daemon is running and start it if needed.

en	Execute '%s start' to make sure the cron jobs of the 'otrs' user are active.

en	After 5 minutes, check that the OTRS Daemon is running in the system ('bin/otrs.Daemon.pl status').

en	Close this widget

en	Change Customer Relations

en	Edit customer ID

en	Please select a valid graph output format in the configuration of this widget.

en	The content of this statistic is being prepared for you, please be patient.

en	This statistic can currently not be used because its configuration needs to be corrected by the statistics administrator.

en	Yes, accepted.

en	Manage links for %s

en	Create new links

en	Manage existing links

en	Start search

en	There are currently no links. Please click 'Create new Links' on the top to link this item to other objects.

en	If you decide to downgrade to ((OTRS)) Community Edition, you will lose all database tables and data related to %s.

en	Avatars have been disabled by the system administrator. You'll see your initials instead.

en	You can change your avatar image by registering with your email address %s at %s. Please note that it can take some time until your new avatar becomes available because of caching.

en	This setting can currently not be saved.

en	This setting can currently not be saved

en	Reset to default

en	You can change your avatar by registering with your email address %s on %s

en	Statistics Management

en	Add Statistics

en	Read more about statistics in OTRS

en	Each row contains data of one entity.

en	Non-configurable complex statistics.

en	Edit Statistics

en	Save Statistic

en	Import Statistics

en	Import Statistics Configuration

en	Statistics Overview

en	View Statistics

en	Change Free Text of %s%s%s

en	Change Owner of %s%s%s

en	Close %s%s%s

en	Add Note to %s%s%s

en	Set Pending Time for %s%s%s

en	Change Priority of %s%s%s

en	Change Responsible of %s%s%s

en	SLA invalid.

en	Owner invalid.

en	Please set a new responsible!

en	Responsible invalid.

en	State invalid.

en	Text will also be received by

en	Bounce %s%s%s

en	Compose Answer for %s%s%s

en	Change Customer of %s%s%s

en	Outbound Email for %s%s%s

en	Resend Email for %s%s%s

en	Ticket %s: first response time is over (%s/%s)!

en	Ticket %s: first response time will be over in %s/%s!

en	Ticket %s: update time is over (%s/%s)!

en	Ticket %s: update time will be over in %s/%s!

en	Ticket %s: solution time is over (%s/%s)!

en	Ticket %s: solution time will be over in %s/%s!

en	Forward %s%s%s

en	History of %s%s%s

en	Filter for history items

en	Expand/collapse all

en	CreateTime

en	Merge %s%s%s

en	Try typing part of the ticket number or title in order to search by it.

en	Limit the search to tickets with same Customer ID (%s).

en	Inform Sender

en	Move %s%s%s

en	Missing channel

en	Phone Call for %s%s%s

en	View Email Plain Text for %s%s%s

en	Customer ID (complex search)

en	(e. g. 234*)

en	Customer ID (exact match)

en	Assigned to Customer User Login (complex search)

en	(e. g. U51*)

en	Assigned to Customer User Login (exact match)

en	Accessible to Customer User Login (exact match)

en	Please set this to value before end date.

en	Please set this to value after start date.

en	Ticket Pending Until Time (before/after)

en	Ticket Pending Until Time (between)

en	Page %s

en	Via

en	#%s

en	via %s

en	by %s

en	Toggle article details

en	%s Ticket(s)

en	This feature is part of the %s. Please contact us at %s for an upgrade.

en	Yes, I accept your license.

en	2 Factor Token

en	Your 2 Factor Token

en	Fulltext Search in Tickets (e. g. "John*n" or "Will*")

en	Time Restrictions

en	Ticket Archive System

en	With %s, our experts take care of correct installation and cover your back with support and periodic security updates.

en	View notifications

en	Notifications (OTRS Business Solution™)

en	Germany

en	United States

en	Mexico

en	Hungary

en	Brazil

en	Singapore

en	Hong Kong

en	This is the message of the day. You can edit this in %s.

en	This is the default public interface of OTRS! There was no action parameter given.

en	You could install a custom public module (via the package manager), for example the FAQ module, which has a public interface.

en	Generate an additional row containing sums for all data rows.

en	Generate an additional column containing sums for all data columns.

en	Provide the statistic as a widget that agents can activate in their dashboard.

en	Please note that enabling the dashboard widget will activate caching for this statistic in the dashboard.

en	Preview format

en	Between %s and %s

en	The past complete %s and the current+upcoming complete %s %s

en	Configurable Params of Static Stat

en	The selected time period defines the default time frame for this statistic to collect data from.

en	Defines the time unit that will be used to split the selected time period into reporting data points.

en	Please remember that the scale for the Y-axis has to be larger than the scale for the X-axis (e.g. X-axis => Month, Y-Axis => Year).

en	Allow users to adapt this setting from within their personal preferences

en	Allow users to update

en	Do not longer allow users to adapt this setting from within their personal preferences

en	Forbid users to update

en	Show user specific changes for this setting

en	Show user settings

en	With %s, System Configuration supports versioning, rollback and user-specific configuration settings.

en	Article display

en	Do you really want to delete "%s"?

en	The following ACLs have been added successfully: %s

en	The following ACLs have been updated successfully: %s

en	The following Notifications have been added successfully: %s

en	The following Notifications have been updated successfully: %s

en	There where errors adding/updating the following Notifications: %s. Please check the log file for more information.

en	Contact with data (%s)

en	The imported file has not valid YAML content! Please check OTRS log for details

en	Edit Activity Dialog "%s"

en	Customer Interface

en	Agent and Customer Interface

en	There was an error generating a new EntityID for this Transition

en	There was an error creating the Transition

en	There was an error setting the entity sync status for Transition entity: %s

en	Need TransitionID!

en	Could not get data for TransitionID %s

en	There was an error updating the Transition

en	Edit Transition "%s"

en	Transition validation module

en	There was an error generating a new EntityID for this TransitionAction

en	There was an error creating the TransitionAction

en	There was an error setting the entity sync status for TransitionAction entity: %s

en	Need TransitionActionID!

en	Could not get data for TransitionActionID %s

en	There was an error updating the TransitionAction

en	Edit Transition Action "%s"

en	Start date shouldn't be defined after Stop date!

en	There was an error creating the System Maintenance

en	Need SystemMaintenanceID!

en	Could not get data for SystemMaintenanceID %s

en	System Maintenance was added successfully!

en	System Maintenance was updated successfully!

en	There was an error updating the System Maintenance

en	Was not possible to delete the SystemMaintenance entry: %s!

en	+%s more

en	No RecipientField is given!

en	No preferences for %s!

en	Can't get element data of %s!

en	Can't get filter content data of %s!

en	Need SourceObject and SourceKey!

en	You need ro permission!

en	%s Link(s) deleted successfully.

en	Can not create link with %s! Object already linked as %s.

en	%s links added successfully.

en	The object %s cannot link with other object!

en	Updated user preferences

en	System was unable to deploy your changes.

en	Setting not found!

en	System was unable to reset the setting!

en	Parameter %s is missing.

en	Invalid Subaction.

en	Export: Need StatID!

en	Delete: Get no StatID!

en	Need StatID!

en	Could not load stat.

en	Could not create statistic.

en	Run: Get no %s!

en	No TicketID is given!

en	You need %s permissions!

en	Loading draft failed!

en	FormDraft functionality disabled!

en	Draft name is required!

en	FormDraft name %s is already in use!

en	Could not perform validation on field %s!

en	Could not delete draft!

en	%s is needed!

en	Plain article not found for article %s!

en	Article does not belong to ticket %s!

en	Can't bounce email!

en	Can't send email!

en	Wrong Subaction!

en	Can't lock Tickets, no TicketIDs are given!

en	Ticket (%s) is not unlocked!

en	The following tickets were ignored because they are locked by another agent or you don't have write access to tickets: %s.

en	The following ticket was ignored because it is locked by another agent or you don't have write access to ticket: %s.

en	You need to select at least one ticket.

en	Bulk feature is not enabled!

en	No selectable TicketID is given!

en	You either selected no ticket or only tickets which are locked by other agents.

en	The following tickets were ignored because they are locked by another agent or you don't have write access to these tickets: %s.

en	The following tickets were locked: %s.

en	No Subaction!

en	Got no TicketID!

en	System Error!

en	No ArticleID is given!

en	Article %s could not be found!

en	Can't show history, no TicketID is given!

en	Can't lock Ticket, no TicketID is given!

en	Sorry, the current owner is %s!

en	Please become the owner first.

en	Ticket (ID=%s) is locked by %s!

en	Change the owner!

en	Can't merge ticket with itself!

en	You need move permissions!

en	Chat is not active.

en	No permission.

en	No ArticleID!

en	This is not an email article.

en	Can't read plain article! Maybe there is no plain email in backend! Read backend message.

en	Need TicketID!

en	Couldn't get ActivityDialogEntityID "%s"!

en	No Process configured!

en	Process %s is invalid!

en	Subaction is invalid!

en	Parameter %s is missing in %s.

en	No ActivityDialog configured for %s in _RenderAjax!

en	Got no Start ActivityEntityID or Start ActivityDialogEntityID for Process: %s in _GetParam!

en	Couldn't get Ticket for TicketID: %s in _GetParam!

en	Couldn't determine ActivityEntityID. DynamicField or Config isn't set properly!

en	Process::Default%s Config Value missing!

en	Got no ProcessEntityID or TicketID and ActivityDialogEntityID!

en	Can't get StartActivityDialog and StartActivityDialog for the ProcessEntityID "%s"!

en	Can't get Ticket "%s"!

en	Can't get ProcessEntityID or ActivityEntityID for Ticket "%s"!

en	Can't get Activity configuration for ActivityEntityID "%s"!

en	Can't get ActivityDialog configuration for ActivityDialogEntityID "%s"!

en	Can't get data for Field "%s" of ActivityDialog "%s"!

en	PendingTime can just be used if State or StateID is configured for the same ActivityDialog. ActivityDialog: %s!

en	ActivityDialogEntityID missing!

en	Couldn't get Config for ActivityDialogEntityID "%s"!

en	Couldn't use CustomerID as an invisible field.

en	Missing ProcessEntityID, check your ActivityDialogHeader.tt!

en	No StartActivityDialog or StartActivityDialog for Process "%s" configured!

en	Couldn't create ticket for Process with ProcessEntityID "%s"!

en	Couldn't set ProcessEntityID "%s" on TicketID "%s"!

en	Couldn't set ActivityEntityID "%s" on TicketID "%s"!

en	Could not store ActivityDialog, invalid TicketID: %s!

en	Invalid TicketID: %s!

en	Missing ActivityEntityID in Ticket %s!

en	This step does not belong anymore to the current activity in process for ticket '%s%s%s'! Another user changed this ticket in the meantime. Please close this window and reload the ticket.

en	Missing ProcessEntityID in Ticket %s!

en	Could not set DynamicField value for %s of Ticket with ID "%s" in ActivityDialog "%s"!

en	Could not set PendingTime for Ticket with ID "%s" in ActivityDialog "%s"!

en	Wrong ActivityDialog Field config: %s can't be Display => 1 / Show field (Please change its configuration to be Display => 0 / Do not show field or Display => 2 / Show field as mandatory)!

en	Could not set %s for Ticket with ID "%s" in ActivityDialog "%s"!

en	Default Config for Process::Default%s missing!

en	Default Config for Process::Default%s invalid!

en	Untitled

en	Feature not enabled!

en	Feature is not active

en	Pending Time Set

en	Outgoing Email (internal)

en	Type Updated

en	Escalation Update Time In Effect

en	Escalation Update Time Stopped

en	Escalation First Response Time Stopped

en	Automatic Follow-Up Sent

en	SMS Added

en	SMS Added (Customer)

en	Outgoing Answer

en	Service Updated

en	Incoming Customer Email

en	Incoming Web Request

en	Priority Updated

en	Title Updated

en	Outgoing Phone Call

en	Forwarded Message

en	Removed User Subscription

en	Time Accounted

en	Incoming Phone Call

en	System Request.

en	Incoming Follow-Up

en	Automatic Reply Sent

en	Automatic Reject Sent

en	Escalation Solution Time In Effect

en	Escalation Solution Time Stopped

en	Escalation Response Time In Effect

en	Escalation Response Time Stopped

en	Notification Was Sent

en	This ticket does not exist, or you don't have permissions to access it in its current state.

en	Missing FormDraftID!

en	Can't get for ArticleID %s!

en	Article filter settings were saved.

en	Event type filter settings were saved.

en	Need ArticleID!

en	Invalid ArticleID!

en	Article could not be opened! Perhaps it is on another article page?

en	Show Ticket Timeline View (%s)

en	ArticleID is needed!

en	No TicketID for ArticleID (%s)!

en	HTML body attachment is missing!

en	FileID and ArticleID are needed!

en	No such attachment (%s)!

en	Check SysConfig setting for %s::QueueDefault.

en	Check SysConfig setting for %s::TicketTypeDefault.

en	Need CustomerID!

en	Untitled!

en	Please remove the following words because they cannot be used for the search:

en	Can't reopen ticket, not possible in this queue!

en	Create a new ticket!

en	SecureMode active!

en	If you want to re-run the Installer, disable the SecureMode in the SysConfig.

en	Directory "%s" doesn't exist!

en	Configure "Home" in Kernel/Config.pm first!

en	File "%s/Kernel/Config.pm" not found!

en	Directory "%s" not found!

en	Kernel/Config.pm isn't writable!

en	If you want to use the installer, set the Kernel/Config.pm writable for the webserver user!

en	Unknown Check!

en	The check "%s" doesn't exist!

en	Configure MySQL

en	Configure PostgreSQL

en	Configure Oracle

en	Unknown database type "%s".

en	Please go back.

en	Install OTRS - Error

en	File "%s/%s.xml" not found!

en	Contact your Admin!

en	Syslog

en	Can't write Config file!

en	Unknown Subaction %s!

en	Can't connect to database, Perl module DBD::%s not installed!

en	Can't connect to database, read comment!

en	Error: Please make sure your database accepts packages over %s MB in size (it currently only accepts packages up to %s MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors.

en	Error: Please set the value for innodb_log_file_size on your database to at least %s MB (current: %s MB, recommended: %s MB). For more information, please have a look at %s.

en	Wrong database collation (%s is %s, but it needs to be utf8).

en	Need config Package::RepositoryAccessRegExp

en	Authentication failed from %s!

en	Resend this article

en	View message log details for this article

en	Message Log

en	View the source for this Article

en	Contact us at sales@otrs.com

en	Upgrade to OTRS Business Solution™

en	Re-install Package

en	Re-install

en	Sent message encrypted to recipient!

en	"PGP SIGNED MESSAGE" header found, but invalid!

en	"S/MIME SIGNED MESSAGE" header found, but invalid!

en	Ticket decrypted before

en	Impossible to decrypt: private key for email was not found!

en	Successful decryption

en	There are no encryption keys available for the addresses: '%s'.

en	There are no selected encryption keys for the addresses: '%s'.

en	Cannot use expired encryption keys for the addresses: '%s'.

en	Cannot use revoked encryption keys for the addresses: '%s'.

en	Keys/certificates will only be shown for recipients with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	Email security

en	PGP sign

en	PGP encrypt

en	SMIME sign

en	SMIME sign and encrypt

en	SMIME encrypt

en	Cannot use expired signing key: '%s'.

en	Cannot use revoked signing key: '%s'.

en	There are no signing keys available for the addresses '%s'.

en	There are no selected signing keys for the addresses '%s'.

en	Keys/certificates will only be shown for a sender with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	Shown customer ids

en	Offline

en	User is currently offline.

en	User is currently active.

en	User was inactive for a while.

en	The start time of a ticket has been set after the end time!

en	Can't connect to OTRS News server!

en	Can't get OTRS News from server!

en	Can't connect to Product News server!

en	Can't get Product News from server!

en	Can't connect to %s!

en	filter not active

en	filter active

en	User set their status to unavailable.

en	No Permission

en	Please verify your license data!

en	Please select a time zone in your preferences and confirm it by clicking the save button.

en	System maintenance is active!

en	A system maintenance period will start at: %s and is expected to stop at: %s

en	Don't use the Superuser account to work with %s! Create new Agents and work with these accounts instead.

en	No past complete or the current+upcoming complete relative time value selected.

en	The selected time period is larger than the allowed time period.

en	No time scale value available for the current selected time scale value on the X axis.

en	There is something wrong with your time selection.

en	Please select only one element or allow modification at stat generation time.

en	Please select at least one value of this field or allow modification at stat generation time.

en	Please select at least one value of this field.

en	Please provide a value or allow modification at stat generation time.

en	Your reporting time interval is too small, please use a larger time scale.

en	Login rejected! You have exceeded the maximum number of concurrent Agents! Contact sales@otrs.com immediately!

en	Session per user limit reached!

en	This setting can be overridden in the user preferences.

en	This setting can be overridden in the user preferences, but is not active by default.

en	Imported notification has body text with more than 4000 characters.

en	The process "%s" and all of its data has been imported successfully.

en	Assigned to Customer User Login

en	Tables with invalid default values were found. In order to fix it automatically, please run: bin/otrs.Console.pl Maint::Database::Check --repair

en	The following sequences with possible wrong names have been found. Please rename them manually.

en	Security risk: you use the default setting for SOAP::User and SOAP::Password. Please change it.

en	You have more than 60,000 tickets and should use the StaticDB backend. See admin manual (Performance Tuning) for more information.

en	Orphaned Records In ticket_lock_index Table

en	Table ticket_lock_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.

en	Orphaned Records In ticket_index Table

en	Table ticket_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.

en	Loaded Apache Modules

en	OTRS requires apache to be run with the 'prefork' MPM model.

en	You should use FastCGI or mod_perl to increase your performance.

en	Please install mod_deflate to improve GUI speed.

en	Please install mod_filter if mod_deflate is used.

en	Please install mod_headers to improve GUI speed.

en	Apache::Reload Usage

en	Apache::Reload or Apache2::Reload should be used as PerlModule and PerlInitHandler to prevent web server restarts when installing and upgrading modules.

en	Apache2::DBI Usage

en	Apache2::DBI should be used to get a better performance with pre-established database connections.

en	Environment Variables

en	Support Data Collection

en	Support data could not be collected from the web server.

en	Chat Participant

en	Chat Message Text

en	Logout successful.

en	Authentication succeeded, but no customer record is found in the customer backend. Please contact the administrator.

en	Reset password unsuccessful. Please contact the administrator.

en	Added via Customer Panel (%s)

en	Can't send account info!

en	Action "%s" not found!

en	Do you really want to delete this generic agent job?

en	No dialogs assigned yet. Just pick an activity dialog from the list on the left and drag it here.

en	An unconnected transition is already placed on the canvas. Please connect this transition first before placing another transition.

en	This Transition is already used for this Activity. You cannot use it twice!

en	This TransitionAction is already used in this Path. You cannot use it twice!

en	Customer interface does not support articles not visible for customers.

en	Do you really want to delete this scheduled system maintenance?

en	Restore default settings

en	First select a customer user, then select a customer ID to assign to this ticket.

en	It is going to be deleted from the field, please try again.

en	Searching for linkable objects. This may take a while...

en	Do you really want to delete this link?

en	Generate

en	Select a customer ID to assign to this ticket

en	...and %s more

en	...show less

en	There are no more drafts available.

en	It was not possible to delete this draft.

en	"Slim" skin which tries to save screen space for power users.

en	1 - Available

en	10 Minutes

en	15 Minutes

en	2 - Enabled and shown by default

en	2 - Enabled by default

en	5 Minutes

en	A TicketWatcher Module.

en	Activates the ticket archive system search in the customer interface.

en	Agent Statistics.

en	Agent User Search

en	Agent User Search.

en	Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to access fulltext search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	AgentTicketZoom widget that displays a table of objects linked to the ticket.

en	AgentTicketZoom widget that displays customer information for the ticket in the side bar.

en	AgentTicketZoom widget that displays ticket data in the side bar.

en	All CustomerIDs of a customer user.

en	All attachments (OTRS Business Solution™)

en	All open tickets, these tickets have already been worked on.

en	Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.

en	Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.

en	Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows to save current work as draft in the close ticket screen of the agent interface.

en	Allows to save current work as draft in the email outbound screen of the agent interface.

en	Allows to save current work as draft in the ticket compose screen of the agent interface.

en	Allows to save current work as draft in the ticket forward screen of the agent interface.

en	Allows to save current work as draft in the ticket free text screen of the agent interface.

en	Allows to save current work as draft in the ticket move screen of the agent interface.

en	Allows to save current work as draft in the ticket note screen of the agent interface.

en	Allows to save current work as draft in the ticket owner screen of the agent interface.

en	Allows to save current work as draft in the ticket pending screen of the agent interface.

en	Allows to save current work as draft in the ticket phone inbound screen of the agent interface.

en	Allows to save current work as draft in the ticket phone outbound screen of the agent interface.

en	Allows to save current work as draft in the ticket priority screen of the agent interface.

en	Allows to save current work as draft in the ticket responsible screen of the agent interface.

en	Always show RichText if available

en	Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.

en	Balanced white skin by Felix Niklas (slim version).

en	Based on global RichText setting

en	Cache time in seconds for agent authentication in the GenericInterface.

en	Cache time in seconds for customer authentication in the GenericInterface.

en	Cache time in seconds for the ticket process navigation bar output module.

en	Change your avatar image.

en	Change your password and more.

en	Checks the availability of OTRS Business Solution™ for this system.

en	Checks the entitlement status of OTRS Business Solution™.

en	Choose for which kind of ticket changes you want to receive notifications. Please note that you can't completely disable notifications marked as mandatory.

en	Choose which notifications you'd like to receive.

en	Column ticket filters for Ticket Overviews type "Small".

en	Columns that can be filtered in the escalation view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the locked view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the queue view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the responsible view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the service view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the status view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the ticket search result view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the watch view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Compat module for AgentZoom to AgentTicketZoom.

en	Configure sending of support data to OTRS Group for improved support.

en	Configure which screen should be shown after a new ticket has been created.

en	Controls if CustomerID is automatically copied from the sender address for unknown customers.

en	Controls if CustomerID is read-only in the agent interface.

en	Controls if more than one from entry can be set in the new phone ticket in the agent interface.

en	Create New process ticket.

en	Create new Ticket.

en	Create new email ticket and send this out (outbound).

en	Create new email ticket.

en	Create new phone ticket.

en	Create tickets.

en	Custom RSS feed.

en	Custom text for the page shown to customers that have no tickets yet (if you need those text translated add them to a custom translation module).

en	Customer IDs

en	Customer Information Center Search.

en	Customer Information Center search.

en	Customer Information Center.

en	Customer Ticket Print Module.

en	Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

en	Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

en	Customer preferences.

en	Customer ticket overview

en	Customer ticket search.

en	Customer ticket zoom

en	CustomerID search

en	CustomerName

en	Dashboard overview.

en	Default (Slim)

en	Default ProcessManagement entity prefixes for entity IDs that are automatically generated.

en	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".

en	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".

en	Default display type for recipient (To,Cc) names in AgentTicketZoom and CustomerTicketZoom.

en	Default display type for sender (From) names in AgentTicketZoom and CustomerTicketZoom.

en	Default skin for the customer interface.

en	Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = "complex"). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.

en	Define dynamic field name for end time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.

en	Define dynamic field name for start time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.

en	Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If 'None' is selected, initials will be displayed instead. Please note that selecting anything other than 'None' will transfer the encrypted email address of the particular user to an external service.

en	Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = "complex"). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won't work with the preview mode.

en	Defines all the parameters for this item in the customer preferences. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control).

en	Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=[% Data.CustomerID %]' or '').

en	Defines an overview module to show the address book view of a customer user list.

en	Defines available article actions for Chat articles.

en	Defines available article actions for Email articles.

en	Defines available article actions for Internal articles.

en	Defines available article actions for Phone articles.

en	Defines available article actions for invalid articles.

en	Defines from which ticket attributes the agent can select the result order.

en	Defines if a pre-sorting by priority should be done in the queue view.

en	Defines if a pre-sorting by priority should be done in the service view.

en	Defines if a ticket lock is required in the email outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.

en	Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.

en	Defines if the communication between this system and OTRS Group servers that provide cloud services is possible. If set to 'Disable cloud services', some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.

en	Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.

en	Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.

en	Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.

en	Defines if the message in the email resend screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.

en	Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.

en	Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.

en	Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.

en	Defines if time accounting must be set to all tickets in bulk action.

en	Defines queues that's tickets are used for displaying as calendar events.

en	Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the agent preferences key where the shared secret key is stored.

en	Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.

en	Defines the body text for notification mails sent to agents, about new password.

en	Defines the body text for notification mails sent to customers, about new password.

en	Defines the body text for notification mails sent to customers, with token about new requested password.

en	Defines the calendar width in percent. Default is 95%.

en	Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the customer preferences key where the shared secret key is stored.

en	Defines the default agent name in the ticket zoom view of the customer interface.

en	Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.

en	Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.

en	Defines the default maximum number of statistics per page on the overview screen.

en	Defines the default next state for a ticket after customer follow-up in the customer interface.

en	Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.

en	Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.

en	Defines the default queue for new tickets in the agent interface.

en	Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).

en	Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.

en	Defines the default sort criteria for all queues displayed in the queue view.

en	Defines the default sort criteria for all services displayed in the service view.

en	Defines the default sort order for all services in the service view, after priority sort.

en	Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.

en	Defines the default ticket type for new customer tickets in the customer interface.

en	Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.

en	Defines the dynamic fields that are used for displaying on calendar events.

en	Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

en	Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).

en	Defines the maximum number of tasks to be executed as the same time.

en	Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.

en	Defines the module that shows all the currently logged in customers in the agent interface.

en	Defines the module that shows the currently logged in agents in the customer interface.

en	Defines the module that shows the currently logged in customers in the customer interface.

en	Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.

en	Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.

en	Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.

en	Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.

en	Defines the module to generate code for periodic page reloads.

en	Defines the next possible states after sending a message in the email outbound screen of the agent interface.

en	Defines the next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.

en	Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt.

en	Defines the period of time (in minutes) before agent is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the period of time (in minutes) before customer is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the recipient target of the tickets ("Queue" shows all queues, "SystemAddress" shows only the queues which are assigned to system addresses) in the customer interface.

en	Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting 'CustomerTicketTextField' the values for the recipient field can be specified.

en	Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen.

en	Defines the shown links in the footer area of the customer and public interface of this OTRS system. The value in "Key" is the external URL, the value in "Content" is the shown label.

en	Defines the target attribute in the link to external customer database. E.g. 'AsPopup PopupType_TicketAction'.

en	Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.

en	Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the two-factor module to authenticate agents.

en	Defines the two-factor module to authenticate customers.

en	Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.Console.pl Maint::Ticket::UnlockTimeout" can be used.

en	Defines whether to index archived tickets for fulltext searches.

en	Defines which article sender types should be shown in the preview of a ticket.

en	Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.

en	Deploy and manage OTRS Business Solution™.

en	Determines if a button to delete a link should be displayed next to each link in each zoom mask.

en	Determines the next possible ticket states, for process tickets in the agent interface.

en	Determines the next possible ticket states, for process tickets in the customer interface.

en	Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.

en	Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.

en	Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.

en	Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).

en	Disables the redirection to the last screen overview / dashboard after a ticket is closed.

en	Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box.

en	Display settings to override defaults for Process Tickets.

en	Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.

en	Dynamic Fields Checkbox Backend GUI

en	Dynamic Fields Date Time Backend GUI

en	Dynamic Fields Drop-down Backend GUI

en	Dynamic Fields GUI

en	Dynamic Fields Multiselect Backend GUI

en	Dynamic Fields Overview Limit

en	Dynamic Fields Text Backend GUI

en	Dynamic Fields used to export the search result in CSV format.

en	Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key => My Group', 'Content: Name_X, NameY'.

en	Dynamic fields limit per page for Dynamic Fields Overview.

en	Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.

en	Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface.

en	Dynamic fields shown in the email outbound screen of the agent interface.

en	Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.

en	Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.

en	Dynamic fields shown in the ticket close screen of the agent interface.

en	Dynamic fields shown in the ticket compose screen of the agent interface.

en	Dynamic fields shown in the ticket email screen of the agent interface.

en	Dynamic fields shown in the ticket forward screen of the agent interface.

en	Dynamic fields shown in the ticket free text screen of the agent interface.

en	Dynamic fields shown in the ticket medium format overview screen of the agent interface.

en	Dynamic fields shown in the ticket move screen of the agent interface.

en	Dynamic fields shown in the ticket note screen of the agent interface.

en	Dynamic fields shown in the ticket overview screen of the customer interface.

en	Dynamic fields shown in the ticket owner screen of the agent interface.

en	Dynamic fields shown in the ticket pending screen of the agent interface.

en	Dynamic fields shown in the ticket phone inbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone outbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone screen of the agent interface.

en	Dynamic fields shown in the ticket preview format overview screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the customer interface.

en	Dynamic fields shown in the ticket priority screen of the agent interface.

en	Dynamic fields shown in the ticket responsible screen of the agent interface.

en	Dynamic fields shown in the ticket search overview results screen of the customer interface.

en	Dynamic fields shown in the ticket search screen of the agent interface.

en	Dynamic fields shown in the ticket search screen of the customer interface.

en	Dynamic fields shown in the ticket small format overview screen of the agent interface.

en	Dynamic fields shown in the ticket zoom screen of the customer interface.

en	Email Outbound

en	Email Resend

en	Enable highlighting queues based on ticket age.

en	Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.

en	Enables ticket type feature.

en	Enroll process for this ticket

en	Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token.

en	Event module that performs an update statement on TicketIndex to rename the queue name there if needed and if StaticDB is actually used.

en	Events Ticket Calendar

en	File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.

en	Filter for debugging ACLs. Note: More ticket attributes can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

en	Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

en	FirstLock

en	FirstResponse

en	FirstResponseDiffInMin

en	FirstResponseInMin

en	For these state types the ticket numbers are striked through in the link table.

en	French stop words for fulltext index. These words will be removed from the search index.

en	Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).

en	Frontend module registration (disable ticket processes screen if no process available) for Customer.

en	Frontend module registration (disable ticket processes screen if no process available).

en	Fulltext index regex filters to remove parts of the text.

en	General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.

en	Generic Info module.

en	GenericInterface Debugger GUI

en	GenericInterface ErrorHandling GUI

en	GenericInterface Invoker Event GUI

en	GenericInterface Invoker GUI

en	GenericInterface Operation GUI

en	GenericInterface TransportHTTPREST GUI

en	GenericInterface TransportHTTPSOAP GUI

en	GenericInterface Web Service GUI

en	GenericInterface Web Service History GUI

en	GenericInterface Web Service Mapping GUI

en	GenericInterface module registration for an error handling module.

en	GenericInterface module registration for the invoker layer.

en	GenericInterface module registration for the mapping layer.

en	GenericInterface module registration for the operation layer.

en	GenericInterface module registration for the transport layer.

en	Global Search Module.

en	If enabled debugging information for ACLs is logged.

en	If enabled debugging information for transitions is logged.

en	If enabled the daemon will redirect the standard error stream to a log file.

en	If enabled the daemon will use this directory to create its PID files. Note: Please stop the daemon before any change and use this setting only if <$OTRSHome>/var/run/ can not be used.

en	If enabled, the customer can search for tickets in all services (regardless what services are assigned to the customer).

en	If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.

en	If enabled, users that haven't selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC.

en	If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).

en	If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).

en	If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.

en	If this option is enabled, tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.

en	If you're going to be out of office, you may wish to let other users know by setting the exact dates of your absence.

en	Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.

en	Include tickets of subqueues per default when selecting a queue.

en	Incoming Phone Call.

en	IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command "bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild" for initial index creation.

en	Ivory

en	Ivory (Slim)

en	JavaScript function for the search frontend.

en	Last Screen Overview

en	Link Object.

en	List of all CustomerCompany events to be displayed in the GUI.

en	List of responsive CSS files to always be loaded for the agent interface.

en	List of responsive CSS files to always be loaded for the customer interface.

en	Loader module registration for the customer interface.

en	Lock / unlock this ticket

en	Locked Tickets.

en	Logged in users.

en	Logged-In Users

en	Logout of customer panel.

en	Main menu registration.

en	Max size (in rows) of the informed agents box in the agent interface.

en	Max size (in rows) of the involved agents box in the agent interface.

en	Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.

en	Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.

en	Minute

en	Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.

en	Module to define the email security options to use (PGP or S/MIME).

en	Module to encrypt composed messages (PGP or S/MIME).

en	Module to fetch customer users SMIME certificates of incoming messages.

en	Module to filter encrypted bodies of incoming messages.

en	My Tickets.

en	Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.

en	NameX

en	News about OTRS.

en	Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.

en	Number of tickets to be displayed in each page.

en	Open an external link!

en	Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Out of Office users.

en	Overview Escalated Tickets.

en	Overview of all escalated tickets.

en	Overview of all open tickets.

en	Overview of customer tickets.

en	Package event module file a scheduler task for update registration.

en	Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomService object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the column filters of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id status widget of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket events calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the upcoming events widget of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the ticket preview overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	ParentChild

en	Phone Call.

en	Process Management Activity Dialog GUI

en	Process Management Activity GUI

en	Process Management Path GUI

en	Process Management Transition Action GUI

en	Process Management Transition GUI

en	Process Ticket.

en	Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).

en	Provides a matrix overview of the tickets per state per queue

en	Provides customer users access to tickets even if the tickets are not assigned to a customer user of the same customer ID(s), based on permission groups.

en	Rebuild the ticket index for AgentTicketQueue.

en	Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.

en	Removes old generic interface debug log entries created before the specified amount of days.

en	Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.

en	Required permissions to use the email outbound screen in the agent interface.

en	Required permissions to use the email resend screen in the agent interface.

en	Required permissions to use the ticket phone inbound screen in the agent interface.

en	Resend Ticket Email.

en	Responsible Tickets

en	Responsible Tickets.

en	Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").

en	Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.

en	Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.

en	Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

en	Schedule a maintenance period.

en	Search Ticket.

en	Search Tickets.

en	Search.

en	Select your preferred layout for the software.

en	Select your preferred theme for OTRS.

en	Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).

en	Sent "%s" notification to "%s" via "%s".

en	Sent auto follow-up to "%s".

en	Sent auto reject to "%s".

en	Sent auto reply to "%s".

en	ServiceView

en	Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.

en	Sets if SLA must be selected by the agent.

en	Sets if SLA must be selected by the customer.

en	Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Sets if queue must be selected by the agent.

en	Sets if service must be selected by the agent.

en	Sets if state must be selected by the agent.

en	Sets if ticket responsible must be selected by the agent.

en	Sets the count of articles visible in preview mode of ticket overviews.

en	Sets the default article customer visibility for new email tickets in the agent interface.

en	Sets the default article customer visibility for new phone tickets in the agent interface.

en	Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default link type of split tickets in the agent interface.

en	Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default message for the notification is shown on a running system maintenance period.

en	Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.

en	Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.

en	Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.

en	Sets the minutes a notification is shown for notice about upcoming system maintenance period.

en	Sets the preferred digest to be used for PGP binary.

en	Sets the queue in the ticket close screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket note screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket responsible screen of a zoomed ticket in the agent interface.

en	Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the state of a ticket in the close ticket screen of the agent interface.

en	Sets the state of a ticket in the ticket bulk screen of the agent interface.

en	Sets the state of a ticket in the ticket free text screen of the agent interface.

en	Sets the state of a ticket in the ticket note screen of the agent interface.

en	Sets the state of a ticket in the ticket responsible screen of the agent interface.

en	Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket bulk screen of the agent interface.

en	Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.

en	Shared Secret

en	Show article as rich text even if rich text writing is disabled.

en	Show command line output.

en	Show queues even when only locked tickets are in.

en	Show the current owner in the customer interface.

en	Shows a count of attachments in the ticket zoom, if the article has attachments.

en	Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a note in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.

en	Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a teaser link in the menu for the ticket attachment view of OTRS Business Solution™.

en	Shows all both ro and rw tickets in the service view.

en	Shows all the articles of the ticket (expanded) in the agent zoom view.

en	Shows all the articles of the ticket (expanded) in the customer zoom view.

en	Shows link to external page in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows the article head information in the agent zoom view.

en	Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).

en	Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Shows the title field in the close ticket screen of the agent interface.

en	Shows the title field in the ticket free text screen of the agent interface.

en	Shows the title field in the ticket note screen of the agent interface.

en	Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket responsible screen of the agent interface.

en	Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.

en	Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.

en	Simple

en	SolutionDiffInMin

en	SolutionInMin

en	Some description!

en	Some picture description!

en	Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.

en	Spam

en	Spanish stop words for fulltext index. These words will be removed from the search index.

en	Specifies the directory to store the data in, if "FS" was selected for ArticleStorage.

en	Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.

en	Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.

en	Specifies the group where the user needs rw permissions so that they can edit other users preferences.

en	Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).

en	Specifies the order in which the firstname and the lastname of agents will be displayed.

en	Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.

en	Specifies whether the (MIMEBase) article attachments will be indexed and searchable.

en	Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.

en	Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!

en	Specify the password to authenticate for the first mirror database.

en	Specify the username to authenticate for the first mirror database.

en	Starts a wildcard search of the active object after the link object mask is started.

en	Statistic Reports overview.

en	Statistics overview.

en	The PGP signature with the keyid has not been verified successfully.

en	The PGP signature with the keyid is good.

en	The daemon registration for the scheduler cron task manager.

en	The daemon registration for the scheduler future task manager.

en	The daemon registration for the scheduler generic agent task manager.

en	The daemon registration for the scheduler task worker.

en	The daemon registration for the system configuration deployment sync manager.

en	The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.

en	The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The maximal number of articles expanded on a single page in AgentTicketZoom.

en	The maximal number of articles shown on a single page in AgentTicketZoom.

en	The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.

en	This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.

en	This is a Description for Comment on Framework.

en	This is a Description for DynamicField on Framework.

en	This is the default orange - black skin for the customer interface.

en	This is the default orange - black skin.

en	This option defines the dynamic field in which a Process Management activity entity id is stored.

en	This option defines the dynamic field in which a Process Management process entity id is stored.

en	This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.

en	This setting is deprecated. Set OTRSTimeZone instead.

en	This setting shows the sorting attributes in all overview screen, not only in queue view.

en	Ticket Outbound Email.

en	Ticket Owner.

en	Ticket Pending.

en	Ticket Print.

en	Ticket Priority.

en	Ticket Responsible.

en	Ticket Watcher

en	Ticket Zoom

en	Ticket Zoom.

en	Ticket bulk module.

en	Ticket limit per page for Ticket Overview "Medium".

en	Ticket limit per page for Ticket Overview "Preview".

en	Ticket limit per page for Ticket Overview "Small".

en	Ticket plain view of an email.

en	Ticket split dialog.

en	Ticket zoom view.

en	TicketNumber

en	Tickets.

en	To accept login information, such as an EULA or license.

en	To download attachments.

en	To view HTML attachments.

en	Toggles display of OTRS FeatureAddons list in PackageManager.

en	Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!

en	Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.

en	Tweak the system as you wish.

en	Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration.

en	Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).

en	Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).

en	UserFirstname

en	UserLastname

en	We are performing scheduled maintenance.

en	We are performing scheduled maintenance. Login is temporarily not available.

en	We are performing scheduled maintenance. We should be back online shortly.

en	Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.

en	Yes, but hide archived tickets

en	Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.