en	Here you can upload a configuration file to import ACLs to your system. The file needs to be in .yml format as exported by the ACL editor module.

en	To create a new ACL you can either import ACLs which were exported from another system or create a complete new one.

en	Changes to the ACLs here only affect the behavior of the system, if you deploy the ACL data afterwards. By deploying the ACL data, the newly made changes will be written to the configuration.

en	ACLs

en	Please note: This table represents the execution order of the ACLs. If you need to change the order in which ACLs are executed, please change the names of the affected ACLs.

en	Match settings

en	Set up matching criteria for this ACL. Use 'Properties' to match the current screen or 'PropertiesDatabase' to match attributes of the current ticket that are in the database.

en	Set up what you want to change if the criteria match. Keep in mind that 'Possible' is a white list, 'PossibleNot' a black list.

en	Check the official %sdocumentation%s.

en	Create a new ACL by submitting the form data. After creating the ACL, you will be able to add configuration items in edit mode.

en	Overwrite existing entities

en	Filter for Calendars

en	Filter for Notifications

en	Filter for notifications

en	Agent preferences tooltip

en	This message will be shown on the agent preferences screen as a tooltip for this notification.

en	Recipients

en	Send to all group members (agents only)

en	Also send if the user is currently out of office.

en	These are the possible methods that can be used to send this notification to each of the recipients. Please select at least one method below.

en	Transport

en	At least one method is needed per notification.

en	This is the default value for assigned recipient agents who didn't make a choice for this notification in their preferences yet. If the box is enabled, the notification will be sent to such agents.

en	Upgrade to %s

en	Please activate this transport in order to use it.

en	This language is not present or enabled on the system. This notification text could be deleted if it is not needed anymore.

en	Remove Notification Language

en	Add new notification language

en	Tag Reference

en	Attributes of the recipient user for the notification

en	Additional recipient email addresses

en	This field must have less then 200 characters.

en	Article visible for customer

en	An article will be created if the notification is sent to the customer or an additional email address.

en	Email template

en	Use this template to generate the complete email (only for HTML emails).

en	Enable email security

en	Email security level

en	If signing key/certificate is missing

en	If encryption key/certificate is missing

en	Filter for attachments

en	Do you really want to delete this attachment?

en	Filter for auto responses

en	To get the name of the ticket's customer user (if given).

en	Options of ticket dynamic fields internal key values

en	Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields

en	Cloud Service Management

en	Support Data Collector

en	Support data collector

en	Currently support data is only shown in this system.

en	It is highly recommended to send this data to OTRS Group in order to get better support.

en	Configuration

en	Send support data

en	This will allow the system to send additional support data information to OTRS Group.

en	System Registration

en	To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)

en	Register this System

en	System Registration is disabled for your system. Please check your configuration.

en	System registration is a service of OTRS Group, which provides a lot of advantages!

en	Please note that the use of OTRS cloud services requires the system to be registered.

en	Register this system

en	Here you can configure available cloud services that communicate securely with %s.

en	Available Cloud Services

en	Communication Log

en	Time Range

en	Show only communication logs created in specific time range.

en	Filter for Communications

en	Filter for communications

en	In this screen you can see an overview about incoming and outgoing communications.

en	You can change the sort and order of the columns by clicking on the column header.

en	If you click on the different entries, you will get redirected to a detailed screen about the message.

en	Status for: %s

en	Failing accounts

en	Some account problems

en	No account problems

en	No account activity

en	Number of accounts with problems: %s

en	Number of accounts with warnings: %s

en	Failing communications

en	No communication problems

en	No communication logs

en	Number of reported problems: %s

en	Open communications

en	No active communications

en	Number of open communications: %s

en	Average processing time

en	List of communications (%s)

en	Entries per page

en	No communications found.

en	%s s

en	Account Status

en	Back to overview

en	Filter for Accounts

en	Filter for accounts

en	You can change the sort and order of those columns by clicking on the column header.

en	Account status for: %s

en	Account

en	No accounts found.

en	Communication Log Details (%s)

en	Start Time

en	End Time

en	No communication log entries found.

en	Duration

en	#

en	Information

en	No log entries found.

en	Detail view for %s communication started at %s

en	Filter for Log Entries

en	Filter for log entries

en	Show only entries with specific priority and higher:

en	Communication Log Overview (%s)

en	No communication objects found.

en	Communication Log Details

en	Please select an entry from the list.

en	List (only %s shown - more available)

en	total

en	Please note

en	This customer backend is read only!

en	You can manage these groups via the configuration setting "CustomerGroupCompanyAlwaysGroups".

en	Edit Customer User

en	Back to search results

en	Customer user are needed to have a customer history and to login via customer panel.

en	List (%s total)

en	Switch to customer

en	This customer backend is read only, but the customer user preferences can be changed!

en	This CustomerID is invalid.

en	Effective Permissions for Customer User

en	Group Permissions

en	This customer user has no group permissions.

en	Table above shows effective group permissions for the customer user. The matrix takes into account all inherited permissions (e.g. via customer groups). Note: The table does not consider changes made to this form without submitting it.

en	Customer Access

en	This customer user has no customer access.

en	Table above shows granted customer access for the customer user by permission context. The matrix takes into account all inherited access (e.g. via customer groups). Note: The table does not consider changes made to this form without submitting it.

en	Manage Customer User-Customer Relations

en	Select the customer user:customer relations.

en	Change Customer Relations for Customer User

en	Change Customer User Relations for Customer

en	Manage Customer User-Group Relations

en	Just use this feature if you want to define group permissions for customer users.

en	Edit Customer User Default Groups

en	These groups are automatically assigned to all customer users.

en	Filter for groups

en	Select the customer user - group permissions.

en	If nothing is selected, then there are no permissions in this group (tickets will not be available for the customer user).

en	Customer User Default Groups:

en	Manage Customer User-Service Relations

en	Filter for services

en	Filter for Dynamic Fields

en	Filter for dynamic fields

en	More Business Fields

en	Would you like to benefit from additional dynamic field types for businesses? Upgrade to %s to get access to the following field types:

en	Use external databases as configurable data sources for this dynamic field.

en	Web service

en	External web services can be configured as data sources for this dynamic field.

en	Contact with data

en	This feature allows to add (multiple) contacts with data to tickets.

en	To add a new field, select the field type from one of the object's list, the object defines the boundary of the field and it can't be changed after the field creation.

en	Is not possible to invalidate this entry, all config settings have to be changed beforehand.

en	Internal field

en	This field is protected and can't be deleted.

en	This dynamic field is used in the following config settings:

en	If special characters (&, @, :, /, etc.) should not be encoded, use 'url' instead of 'uri' filter.

en	Link for preview

en	If filled in, this URL will be used for a preview which is shown when this link is hovered in ticket zoom. Please note that for this to work, the regular URL field above needs to be filled in, too.

en	Restrict entering of dates

en	Here you can restrict the entering of dates of tickets.

en	Tree View

en	Activate this option to display values as a tree.

en	Check RegEx

en	Here you can specify a regular expression to check the value. The regex will be executed with the modifiers xms.

en	RegEx

en	Invalid RegEx

en	Add RegEx

en	Admin Message

en	Generic Agent Job Management

en	Edit Job

en	Add Job

en	Run Job

en	Filter for Jobs

en	Filter for jobs

en	The name you entered already exists.

en	Automatic Execution (Multiple Tickets)

en	Execution Schedule

en	Automatic execution values are in the system timezone.

en	Event Based Execution (Single Ticket)

en	Event Triggers

en	List of all configured events

en	Delete this event

en	Additionally or alternatively to a periodic execution, you can define ticket events that will trigger this job.

en	If a ticket event is fired, the ticket filter will be applied to check if the ticket matches. Only then the job is run on that ticket.

en	Do you really want to delete this event trigger?

en	Add Event Trigger

en	To add a new event select the event object and event name

en	Select Tickets

en	Customer user ID

en	Dynamic fields

en	Add dynamic field

en	Last changed times

en	No last changed time settings.

en	Ticket last changed

en	Ticket last changed between

en	Last close times
es-co	Tiempos de cierre

en	No last close time settings.
es-co	No existen configuraciones para tiempo de cierre.

en	Ticket last close
es-co	Ticket cerrado

en	Ticket last close between
es-co	Ticket cerrado entre

en	Update/Add Ticket Attributes

en	New customer user ID

en	Visible for customer

en	Execute Ticket Commands

en	Warning: There are %s tickets affected but only %s may be modified during one job execution!

en	Web Service Management

en	Communication ID

en	Add ErrorHandling

en	Edit ErrorHandling

en	Do you really want to delete this error handling module?

en	All configuration data will be lost.

en	General options

en	The name can be used to distinguish different error handling configurations.

en	Please provide a unique name for this web service.

en	Error handling module backend

en	This OTRS error handling backend module will be called internally to process the error handling mechanism.

en	Processing options

en	Configure filters to control error handling module execution.

en	Only requests matching all configured filters (if any) will trigger module execution.

en	Operation filter

en	Only execute error handling module for selected operations.

en	Note: Operation is undetermined for errors occuring while receiving incoming request data. Filters involving this error stage should not use operation filter.

en	Invoker filter

en	Only execute error handling module for selected invokers.

en	Error message content filter

en	Enter a regular expression to restrict which error messages should cause error handling module execution.

en	Error message subject and data (as seen in the debugger error entry) will considered for a match.

en	Example: Enter '^.*401 Unauthorized.*\\$' to handle only authentication related errors.

en	Error stage filter

en	Only execute error handling module on errors that occur during specific processing stages.

en	Example: Handle only errors where mapping for outgoing data could not be applied.

en	Error code

en	An error identifier for this error handling module.

en	This identifier will be available in XSLT-Mapping and shown in debugger output.

en	Error message

en	An error explanation for this error handling module.

en	This message will be available in XSLT-Mapping and shown in debugger output.

en	Define if processing should be stopped after module was executed, skipping all remaining modules or only those of the same backend.

en	Default behavior is to resume, processing the next module.

en	This module allows to configure scheduled retries for failed requests.

en	Default behavior of GenericInterface web services is to send each request exactly once and not to reschedule after errors.

en	If more than one module capable of scheduling a retry is executed for an individual request, the module executed last is authoritative and determines if a retry is scheduled.

en	Request retry options

en	Retry options are applied when requests cause error handling module execution (based on processing options).

en	Schedule retry

en	Should requests causing an error be triggered again at a later time?

en	Initial retry interval

en	Interval after which to trigger the first retry.

en	Note: This and all further retry intervals are based on the error handling module execution time for the initial request.

en	Factor for further retries

en	If a request returns an error even after a first retry, define if subsequent retries are triggered using the same interval or in increasing intervals.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute' and retry factor at '2', retries would be triggered at 10:01 (1 minute), 10:03 (2*1=2 minutes), 10:07 (2*2=4 minutes), 10:15 (2*4=8 minutes), ...

en	Maximum retry interval

en	If a retry interval factor of '1.5' or '2' is selected, undesirably long intervals can be prevented by defining the largest interval allowed.

en	Intervals calculated to exceed the maximum retry interval will then automatically be shortened accordingly.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum interval at '5 minutes', retries would be triggered at 10:01 (1 minute), 10:03 (2 minutes), 10:07 (4 minutes), 10:12 (8=>5 minutes), 10:17, ...

en	Maximum retry count

en	Maximum number of retries before a failing request is discarded, not counting the initial request.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry count at '2', retries would be triggered at 10:01 and 10:02 only.

en	Note: Maximum retry count might not be reached if a maximum retry period is configured as well and reached earlier.

en	This field must be empty or contain a positive number.

en	Maximum retry period

en	Maximum period of time for retries of failing requests before they are discarded (based on the error handling module execution time for the initial request).

en	Retries that would normally be triggered after maximum period is elapsed (according to retry interval calculation) will automatically be triggered at maximum period exactly.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry period at '30 minutes', retries would be triggered at 10:01, 10:03, 10:07, 10:15 and finally at 10:31=>10:30.

en	Note: Maximum retry period might not be reached if a maximum retry count is configured as well and reached earlier.

en	Add Invoker

en	Edit Invoker

en	Do you really want to delete this invoker?

en	Invoker Details

en	The name is typically used to call up an operation of a remote web service.

en	Invoker backend

en	This OTRS invoker backend module will be called to prepare the data to be sent to the remote system, and to process its response data.

en	Mapping for outgoing request data

en	Configure

en	The data from the invoker of OTRS will be processed by this mapping, to transform it to the kind of data the remote system expects.

en	Mapping for incoming response data

en	The response data will be processed by this mapping, to transform it to the kind of data the invoker of OTRS expects.

en	Asynchronous

en	Condition

en	Edit this event

en	This invoker will be triggered by the configured events.

en	Add Event

en	To add a new event select the event object and event name and click on the "+" button

en	Asynchronous event triggers are handled by the OTRS Scheduler Daemon in background (recommended).

en	Synchronous event triggers would be processed directly during the web request.

en	GenericInterface Invoker Event Settings for Web Service %s

en	Go back to

en	Delete all conditions

en	Do you really want to delete all the conditions for this event?

en	General Settings

en	Event type

en	Conditions

en	Conditions can only operate on non-empty fields.

en	Type of Linking between Conditions

en	Remove this Condition

en	Type of Linking

en	Fields

en	Add a new Field

en	Remove this Field

en	And can't be repeated on the same condition.

en	Add New Condition

en	Mapping Simple

en	Default rule for unmapped keys

en	This rule will apply for all keys with no mapping rule.

en	Default rule for unmapped values

en	This rule will apply for all values with no mapping rule.

en	New key map

en	Add key mapping

en	Mapping for Key

en	Remove key mapping

en	Key mapping

en	Map key

en	matching the

en	to new key

en	Value mapping

en	Map value

en	to new value

en	Remove value mapping

en	New value map

en	Add value mapping

en	Do you really want to delete this key mapping?

en	General Shortcuts

en	MacOS Shortcuts

en	Comment code

en	Uncomment code

en	Auto format code

en	Expand/Collapse code block

en	Find

en	Find next

en	Find previous

en	Find and replace

en	Find and replace all

en	XSLT Mapping

en	XSLT stylesheet

en	The entered data is not a valid XSLT style sheet.

en	Here you can add or modify your XSLT mapping code.

en	The editing field allows you to use different functions like automatic formatting, window resize as well as tag- and bracket-completion.

en	Data includes

en	Select one or more sets of data that were created at earlier request/response stages to be included in mappable data.

en	These sets will appear in the data structure at '/DataInclude/<DataSetName>' (see debugger output of actual requests for details).

en	Data key regex filters (before mapping)

en	Data key regex filters (after mapping)

en	Regular expressions

en	Replace

en	Remove regex

en	Add regex

en	These filters can be used to transform keys using regular expressions.

en	The data structure will be traversed recursively and all configured regexes will be applied to all keys.

en	Use cases are e.g. removing key prefixes that are undesired or correcting keys that are invalid as XML element names.

en	Example 1: Search = '^jira:' / Replace = '' turns 'jira:element' into 'element'.

en	Example 2: Search = '^' / Replace = '_' turns '16x16' into '_16x16'.

en	Example 3: Search = '^(?<number>\\d+) (?<text>.+?)\\$' / Replace = '_\\$+{text}_\\$+{number}' turns '16 elementname' into '_elementname_16'.

en	For information about regular expressions in Perl please see here:

en	Perl regular expressions tutorial

en	If modifiers are desired they have to be specified within the regexes themselves.

en	Regular expressions defined here will be applied before the XSLT mapping.

en	Regular expressions defined here will be applied after the XSLT mapping.

en	Add Operation

en	Edit Operation

en	Do you really want to delete this operation?

en	Operation Details

en	The name is typically used to call up this web service operation from a remote system.

en	Operation backend

en	This OTRS operation backend module will be called internally to process the request, generating data for the response.

en	Mapping for incoming request data

en	The request data will be processed by this mapping, to transform it to the kind of data OTRS expects.

en	Mapping for outgoing response data

en	The response data will be processed by this mapping, to transform it to the kind of data the remote system expects.

en	Include Ticket Data

en	Include ticket data in response.

en	Network Transport

en	Properties

en	Route mapping for Operation

en	Define the route that should get mapped to this operation. Variables marked by a ':' will get mapped to the entered name and passed along with the others to the mapping. (e.g. /Ticket/:TicketID).

en	Valid request methods for Operation

en	Limit this Operation to specific request methods. If no method is selected all requests will be accepted.

en	Maximum message length

en	This field should be an integer number.

en	Here you can specify the maximum size (in bytes) of REST messages that OTRS will process.

en	Send Keep-Alive

en	This configuration defines if incoming connections should get closed or kept alive.

en	Additional response headers

en	Add response header

en	Endpoint

en	URI to indicate specific location for accessing a web service.

en	e.g https://www.otrs.com:10745/api/v1.0 (without trailing backslash)

en	Timeout

en	Timeout value for requests.

en	Authentication

en	An optional authentication mechanism to access the remote system.

en	BasicAuth User

en	The user name to be used to access the remote system.

en	BasicAuth Password

en	The password for the privileged user.

en	Use Proxy Options

en	Show or hide Proxy options to connect to the remote system.

en	Proxy Server

en	URI of a proxy server to be used (if needed).

en	e.g. http://proxy_hostname:8080

en	Proxy User

en	The user name to be used to access the proxy server.

en	Proxy Password

en	The password for the proxy user.

en	Skip Proxy

en	Skip proxy servers that might be configured globally?

en	Use SSL Options

en	Show or hide SSL options to connect to the remote system.

en	Client Certificate

en	The full path and name of the SSL client certificate file (must be in PEM, DER or PKCS#12 format).

en	e.g. /opt/otrs/var/certificates/SOAP/certificate.pem

en	Client Certificate Key

en	The full path and name of the SSL client certificate key file (if not already included in certificate file).

en	e.g. /opt/otrs/var/certificates/SOAP/key.pem

en	Client Certificate Key Password

en	The password to open the SSL certificate if the key is encrypted.

en	Certification Authority (CA) Certificate

en	The full path and name of the certification authority certificate file that validates SSL certificate.

en	e.g. /opt/otrs/var/certificates/SOAP/CA/ca.pem

en	Certification Authority (CA) Directory

en	The full path of the certification authority directory where the CA certificates are stored in the file system.

en	e.g. /opt/otrs/var/certificates/SOAP/CA

en	Controller mapping for Invoker

en	The controller that the invoker should send requests to. Variables marked by a ':' will get replaced by the data value and passed along with the request. (e.g. /Ticket/:TicketID?UserLogin=:UserLogin&Password=:Password).

en	Valid request command for Invoker

en	A specific HTTP command to use for the requests with this Invoker (optional).

en	Default command

en	The default HTTP command to use for the requests.

en	e.g. https://local.otrs.com:8000/Webservice/Example

en	Set SOAPAction

en	Set to "Yes" in order to send a filled SOAPAction header.

en	Set to "No" in order to send an empty SOAPAction header.

en	Set to "Yes" in order to check the received SOAPAction header (if not empty).

en	Set to "No" in order to ignore the received SOAPAction header.

en	SOAPAction scheme

en	Select how SOAPAction should be constructed.

en	Some web services require a specific construction.

en	Some web services send a specific construction.

en	SOAPAction separator

en	Character to use as separator between name space and SOAP operation.

en	Usually .Net web services use "/" as separator.

en	SOAPAction free text

en	Text to be used to as SOAPAction.

en	Namespace

en	URI to give SOAP methods a context, reducing ambiguities.

en	e.g urn:otrs-com:soap:functions or http://www.otrs.com/GenericInterface/actions

en	Request name scheme

en	Select how SOAP request function wrapper should be constructed.

en	'FunctionName' is used as example for actual invoker/operation name.

en	'FreeText' is used as example for actual configured value.

en	Request name free text

en	Text to be used to as function wrapper name suffix or replacement.

en	Please consider XML element naming restrictions (e.g. don't use '<' and '&').

en	Response name scheme

en	Select how SOAP response function wrapper should be constructed.

en	Response name free text

en	Here you can specify the maximum size (in bytes) of SOAP messages that OTRS will process.

en	Encoding

en	The character encoding for the SOAP message contents.

en	e.g utf-8, latin1, iso-8859-1, cp1250, Etc.

en	Sort options

en	Add new first level element

en	Element

en	Outbound sort order for xml fields (structure starting below function name wrapper) - see documentation for SOAP transport.

en	Add Web Service

en	Edit Web Service

en	Clone Web Service

en	Export Web Service

en	Here you can specify a name for the webservice. If this field is empty, the name of the configuration file is used as name.

en	Configuration History

en	Ready2Adopt Web Services

en	Here you can activate Ready2Adopt web services showcasing our best practices that are a part of %s.

en	Please note that these web services may depend on other modules only available with certain %s contract levels (there will be a notification with further details when importing).

en	Import Ready2Adopt web service

en	Would you like to benefit from web services created by experts? Upgrade to %s to import some sophisticated Ready2Adopt web services.

en	Debug threshold

en	In provider mode, OTRS offers web services which are used by remote systems.

en	In requester mode, OTRS uses web services of remote systems.

en	Network transport

en	Error Handling Modules

en	Error handling modules are used to react in case of errors during the communication. Those modules are executed in a specific order, which can be changed by drag and drop.

en	Backend

en	Add error handling module

en	Operations are individual system functions which remote systems can request.

en	Invokers prepare data for a request to a remote web service, and process its response data.

en	Controller

en	Inbound mapping

en	Outbound mapping

en	Delete this action

en	At least one %s has a controller that is either not active or not present, please check the controller registration or delete the %s

en	Go back to Web Service

en	Here you can view older versions of the current web service's configuration, export or even restore them.

en	Configuration History List

en	Create time

en	Select a single configuration version to see its details.

en	Export web service configuration

en	Restore web service configuration

en	Do you really want to restore this version of the web service configuration?

en	Your current web service configuration will be overwritten.

en	Hide this message

en	Recent Log Entries

en	Edit Mail Account for host

en	and user account

en	Filter for Mail Accounts

en	Filter for mail accounts

en	All incoming emails with one account will be dispatched in the selected queue.

en	If your account is marked as trusted, the X-OTRS headers already existing at arrival time (for priority etc.) will be kept and used, for example in PostMaster filters.

en	Outgoing email can be configured via the Sendmail* settings in %s.

en	System Configuration

en	Do you really want to delete this mail account?

en	IMAP Folder

en	Only modify this if you need to fetch mail from a different folder than INBOX.

en	Administration Overview

en	Filter for Items

en	Favorites

en	You can add favorites by moving your cursor over items on the right side and clicking the star icon.

en	Links

en	View the admin manual on Github

en	No Matches

en	Sorry, your search didn't match any items.

en	Set as favorite

en	Ticket Notification Management

en	Here you can upload a configuration file to import Ticket Notifications to your system. The file needs to be in .yml format as exported by the Ticket Notification module.

en	Here you can choose which events will trigger this notification. An additional ticket filter can be applied below to only send for ticket with certain criteria.

en	Customer User ID

en	Only for ArticleCreate and ArticleSend event

en	Article sender type

en	If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.

en	Customer visibility

en	Communication channel

en	Notify user just once per day about a single ticket using a selected transport.

en	This field is required and must have less than 4000 characters.

en	Attributes of the current customer user data

en	Attributes of the current ticket owner user data

en	Attributes of the current ticket responsible user data

en	Attributes of the current agent user who requested this action

en	Attributes of the ticket data

en	Ticket dynamic fields internal key values

en	Ticket dynamic fields display values, useful for Dropdown and Multiselect fields

en	Use comma or semicolon to separate email addresses.

en	You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.

en	Manage %s

en	Downgrade to ((OTRS)) Community Edition

en	Read documentation

en	%s makes contact regularly with cloud.otrs.com to check on available updates and the validity of the underlying contract.

en	Unauthorized Usage Detected

en	This system uses the %s without a proper license! Please make contact with %s to renew or activate your contract!

en	%s not Correctly Installed

en	Your %s is not correctly installed. Please reinstall it with the button below.

en	Reinstall %s

en	Your %s is not correctly installed, and there is also an update available.

en	You can either reinstall your current version or perform an update with the buttons below (update recommended).

en	Update %s

en	%s Not Yet Available

en	%s will be available soon.

en	%s Update Available

en	An update for your %s is available! Please update at your earliest!

en	%s Correctly Deployed

en	Congratulations, your %s is correctly installed and up to date!

en	Go to the OTRS customer portal

en	%s will be available soon. Please check again in a few days.

en	Please have a look at %s for more information.

en	Your ((OTRS)) Community Edition is the base for all future actions. Please register first before you continue with the upgrade process of %s!

en	Before you can benefit from %s, please contact %s to get your %s contract.

en	Connection to cloud.otrs.com via HTTPS couldn't be established. Please make sure that your OTRS can connect to cloud.otrs.com via port 443.

en	Package installation requires patch level update of OTRS.

en	Please visit our customer portal and file a request.

en	Everything else will be done as part of your contract.

en	Your installed OTRS version is %s.

en	To install this package, you need to update to OTRS %s or higher.

en	To install this package, the Maximum OTRS Version is %s.

en	To install this package, the required Framework version is %s.

en	Why should I keep OTRS up to date?

en	You will receive updates about relevant security issues.

en	You will receive updates for all other relevant OTRS issues

en	With your existing contract you can only use a small part of the %s.

en	If you would like to take full advantage of the %s get your contract upgraded now! Contact %s.

en	Cancel downgrade and go back

en	Go to OTRS Package Manager

en	Sorry, but currently you can't downgrade due to the following packages which depend on %s:

en	Please uninstall the packages first using the package manager and try again.

en	You are about to downgrade to ((OTRS)) Community Edition and will lose the following features and all data related to these:

en	Chat

en	Report Generator

en	Timeline view in ticket zoom

en	DynamicField ContactWithData

en	DynamicField Database

en	SLA Selection Dialog

en	Ticket Attachment View

en	The %s skin

en	PGP support is disabled

en	To be able to use PGP in OTRS, you have to enable it first.

en	Enable PGP support

en	Faulty PGP configuration

en	PGP support is enabled, but the relevant configuration contains errors. Please check the configuration using the button below.

en	Configure it here!

en	Check PGP configuration

en	Uninstall Package

en	Go to updating instructions

en	package information

en	Package installation requires a patch level update of OTRS.

en	Package update requires a patch level update of OTRS.

en	If you are a OTRS Business Solution™ customer, please visit our customer portal and file a request.

en	Please note that your installed OTRS version is %s.

en	To install this package, you need to update OTRS to version %s or newer.

en	This package can only be installed on OTRS version %s or older.

en	This package can only be installed on OTRS version %s or newer.

en	You will receive updates for all other relevant OTRS issues.

en	How can I do a patch level update if I don’t have a contract?

en	Please find all relevant information within the updating instructions at %s.

en	In case you would have further questions we would be glad to answer them.

en	Update Package

en	Please make sure your database accepts packages over %s MB in size (it currently only accepts packages up to %s MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors.

en	Cloud services are currently disabled.

en	OTRS Verify™ can not continue!

en	Enable cloud services

en	Update all installed packages

en	This package is verified by OTRSverify (tm)

en	Features for %s customers only

en	With %s, you can benefit from the following optional features. Please make contact with %s if you need more information.

en	Package Information

en	Primary Key

en	Auto Increment

en	File Differences for File %s

en	Filter for PostMaster Filters

en	Filter for PostMaster filters

en	You can also use named captures %s and use the names in the 'Set' action %s (e.g. Regexp: %s, Set action: %s). A matched EMAILADDRESS has the name '%s'.

en	Do you really want to delete this postmaster filter?

en	A postmaster filter with this name already exists!

en	AND Condition

en	Search header field

en	for value

en	The field needs to be a valid regular expression or a literal word.

en	Negate

en	Set email header

en	with value

en	The field needs to be a literal word.

en	Filter for Priorities

en	Filter for priorities

en	This priority is present in a SysConfig setting, confirmation for updating settings to point to the new priority is needed!

en	This priority is used in the following config settings:

en	Process Management

en	Filter for Processes

en	Filter for processes

en	Create New Process

en	Deploy All Processes

en	Here you can upload a configuration file to import a process to your system. The file needs to be in .yml format as exported by process management module.

en	Upload process configuration

en	Import process configuration

en	Ready2Adopt Processes

en	Here you can activate Ready2Adopt processes showcasing our best practices. Please note that some additional configuration may be required.

en	Would you like to benefit from processes created by experts? Upgrade to %s to import some sophisticated Ready2Adopt processes.

en	Import Ready2Adopt process

en	To create a new Process you can either import a Process that was exported from another system or create a complete new one.

en	Changes to the Processes here only affect the behavior of the system, if you synchronize the Process data. By synchronizing the Processes, the newly made changes will be written to the Configuration.

en	Processes

en	Process name

en	Export Process Configuration

en	Copy Process

en	Cancel & close

en	Go Back

en	Please note, that changing this activity will affect the following processes

en	Activity

en	Activity Name

en	Activity Dialogs

en	You can assign Activity Dialogs to this Activity by dragging the elements with the mouse from the left list to the right list.

en	Ordering the elements within the list is also possible by drag 'n' drop.

en	Filter available Activity Dialogs

en	Available Activity Dialogs

en	Name: %s, EntityID: %s

en	Create New Activity Dialog

en	Assigned Activity Dialogs

en	Please note that changing this activity dialog will affect the following activities

en	Please note that customer users will not be able to see or use the following fields: Owner, Responsible, Lock, PendingTime and CustomerID.

en	The Queue field can only be used by customers when creating a new ticket.

en	Activity Dialog

en	Activity dialog Name

en	Available in

en	Description (short)

en	Description (long)

en	The selected permission does not exist.

en	Required Lock

en	The selected required lock does not exist.

en	Submit Advice Text

en	Submit Button Text

en	You can assign Fields to this Activity Dialog by dragging the elements with the mouse from the left list to the right list.

en	Filter available fields

en	Available Fields

en	Assigned Fields

en	Communication Channel

en	Is visible for customer

en	Display

en	Path

en	Edit this transition

en	Transition Actions

en	You can assign Transition Actions to this Transition by dragging the elements with the mouse from the left list to the right list.

en	Filter available Transition Actions

en	Available Transition Actions

en	Create New Transition Action

en	Assigned Transition Actions

en	Activities

en	Filter Activities...

en	Create New Activity

en	Filter Activity Dialogs...

en	Transitions

en	Filter Transitions...

en	Create New Transition

en	Filter Transition Actions...

en	Edit Process

en	Print process information

en	Delete Process

en	Delete Inactive Process

en	Available Process Elements

en	The Elements listed above in this sidebar can be moved to the canvas area on the right by using drag'n'drop.

en	You can place Activities on the canvas area to assign this Activity to the Process.

en	To assign an Activity Dialog to an Activity drop the Activity Dialog element from this sidebar over the Activity placed in the canvas area.

en	You can start a connection between two Activities by dropping the Transition element over the Start Activity of the connection. After that you can move the loose end of the arrow to the End Activity.

en	Actions can be assigned to a Transition by dropping the Action Element onto the label of a Transition.

en	Edit Process Information

en	Process Name

en	The selected state does not exist.

en	Add and Edit Activities, Activity Dialogs and Transitions

en	Show EntityIDs

en	Extend the width of the Canvas

en	Extend the height of the Canvas

en	Remove the Activity from this Process

en	Edit this Activity

en	Save Activities, Activity Dialogs and Transitions

en	Do you really want to delete this Process?

en	Do you really want to delete this Activity?

en	Do you really want to delete this Activity Dialog?

en	Do you really want to delete this Transition?

en	Do you really want to delete this Transition Action?

en	Do you really want to remove this activity from the canvas? This can only be undone by leaving this screen without saving.

en	Do you really want to remove this transition from the canvas? This can only be undone by leaving this screen without saving.

en	In this screen, you can create a new process. In order to make the new process available to users, please make sure to set its state to 'Active' and synchronize after completing your work.

en	cancel & close

en	Start Activity

en	Contains %s dialog(s)

en	Assigned dialogs

en	Activities are not being used in this process.

en	Assigned fields

en	Activity dialogs are not being used in this process.

en	Condition linking

en	Transitions are not being used in this process.

en	Module name

en	Transition actions are not being used in this process.

en	Please note that changing this transition will affect the following processes

en	Transition

en	Transition Name

en	Please note that changing this transition action will affect the following processes

en	Transition Action

en	Transition Action Name

en	Transition Action Module

en	Config Parameters

en	Add a new Parameter

en	Remove this Parameter

en	Queue Management

en	Filter for queues

en	A queue with this name already exists!

en	This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!

en	To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.

en	This queue is used in the following config settings:

en	This filter allow you to show queues without auto responses

en	Queues without Auto Responses

en	This filter allow you to show all queues

en	Show All Queues

en	Manage Template-Queue Relations

en	Filter for Templates

en	Filter for templates

en	Templates

en	System Registration Management

en	Edit System Registration

en	System Registration Overview

en	Register System

en	Validate OTRS-ID

en	Deregister System

en	Edit details

en	Show transmitted data

en	Deregister system

en	Overview of registered systems

en	This system is registered with OTRS Group.

en	System type

en	Unique ID

en	Last communication with registration server

en	System Registration not Possible

en	Please note that you can't register your system if OTRS Daemon is not running correctly!

en	Instructions

en	System Deregistration not Possible

en	Please note that you can't deregister your system if you're using the %s or having a valid service contract.

en	OTRS-ID Login

en	Read more

en	You need to log in with your OTRS-ID to register your system.

en	Your OTRS-ID is the email address you used to sign up on the OTRS.com webpage.

en	Data Protection

en	What are the advantages of system registration?

en	You will receive updates about relevant security releases.

en	With your system registration we can improve our services for you, because we have all relevant information available.

en	This is only the beginning!

en	We will inform you about our new services and offerings soon.

en	Can I use OTRS without being registered?

en	System registration is optional.

en	You can download and use OTRS without being registered.

en	Is it possible to deregister?

en	You can deregister at any time.

en	Which data is transfered when registering?

en	A registered system sends the following data to OTRS Group:

en	Fully Qualified Domain Name (FQDN), OTRS version, Database, Operating System and Perl version.

en	Why do I have to provide a description for my system?

en	The description of the system is optional.

en	The description and system type you specify help you to identify and manage the details of your registered systems.

en	How often does my OTRS system send updates?

en	Your system will send updates to the registration server at regular intervals.

en	Typically this would be around once every three days.

en	If you deregister your system, you will lose these benefits:

en	You need to log in with your OTRS-ID to deregister your system.

en	OTRS-ID

en	You don't have an OTRS-ID yet?

en	Forgot your password?

en	Retrieve a new one

en	This data will be frequently transferred to OTRS Group when you register this system.

en	FQDN

en	OTRS Version

en	Operating System

en	Perl Version

en	Optional description of this system.

en	Register

en	Continuing with this step will deregister the system from OTRS Group.

en	Deregister

en	You can modify registration settings here.

en	Overview of Transmitted Data

en	There is no data regularly sent from your system to %s.

en	The following data is sent at minimum every 3 days from your system to %s.

en	The data will be transferred in JSON format via a secure https connection.

en	System Registration Data

en	Support Data

en	Filter for roles

en	Filter for agents

en	Filter for SLAs

en	SMIME support is disabled

en	To be able to use SMIME in OTRS, you have to enable it first.

en	Enable SMIME support

en	Faulty SMIME configuration

en	SMIME support is enabled, but the relevant configuration contains errors. Please check the configuration using the button below.

en	Check SMIME configuration

en	Filter for Certificates

en	Filter for certificates

en	To show certificate details click on a certificate icon.

en	To manage private certificate relations click on a private key icon.

en	Here you can add relations to your private certificate, these will be embedded to the S/MIME signature every time you use this certificate to sign an email.

en	Handle related certificates

en	Read certificate

en	Related Certificates for

en	Delete this relation

en	Available Certificates

en	Filter for S/MIME certs

en	Relate this certificate

en	Certificate Details

en	Filter for Salutations

en	Filter for salutations

en	Secure Mode Needs to be Enabled!

en	Filter for Results

en	Filter for results

en	Here you can enter SQL to send it directly to the application database. It is not possible to change the content of the tables, only select queries are allowed.

en	Only select queries are allowed.

en	%s Results

en	Query is executed.

en	Service name maximum length is 200 characters (with Sub-service).

en	Detail Session View for %s (%s)

en	Filter for Sessions

en	Filter for sessions

en	Detail View for SessionID: %s - %s

en	Filter for Signatures

en	Filter for signatures

en	Filter for States

en	Filter for states

en	Please also update the states in SysConfig where needed.

en	This state is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!

en	It's not possible to invalidate this entry because there is no other merge states in system!

en	This state is used in the following config settings:

en	Sending support data to OTRS Group is not possible!

en	Enable Cloud Services

en	This data is sent to OTRS Group on a regular basis. To stop sending this data please update your system registration.

en	You can manually trigger the Support Data sending by pressing this button:

en	Send Update

en	Currently this data is only shown in this system.

en	A support bundle (including: system registration information, support data, a list of installed packages and all locally modified source code files) can be generated by pressing this button:

en	Generate Support Bundle

en	The Support Bundle has been Generated

en	Please choose one of the following options.

en	Send by Email

en	The support bundle is too large to send it by email, this option has been disabled.

en	The email address for this user is invalid, this option has been disabled.

en	The support bundle will be sent to OTRS Group via email automatically.

en	Download File

en	A file containing the support bundle will be downloaded to the local system. Please save the file and send it to the OTRS Group, using an alternate method.

en	Error: Support data could not be collected (%s).

en	Add System Address

en	Filter for System Addresses

en	Filter for system addresses

en	This email address is already used as system email address.

en	This system address cannot be set to invalid.

en	This system address cannot be set to invalid, because it is used in one or more queue(s) or auto response(s).

en	online administrator documentation

en	System configuration

en	Navigate through the available settings by using the tree in the navigation box on the left side.

en	Find certain settings by using the search field below or from search icon from the top navigation.

en	Find out how to use the system configuration by reading the %s.

en	Search in all settings...

en	There are currently no settings available. Please make sure to run 'otrs.Console.pl Maint::Config::Rebuild' before using the software.

en	Changes Deployment

en	Help

en	This is an overview of all settings which will be part of the deployment if you start it now. You can compare each setting to its former state by clicking the icon on the top right.

en	To exclude certain settings from a deployment, click the checkbox on the header bar of a setting.

en	By default, you will only deploy settings which you changed on your own. If you'd like to deploy settings changed by other users, too, please click the link on top of the screen to enter the advanced deployment mode.

en	A deployment has just been restored, which means that all affected setting have been reverted to the state from the selected deployment.

en	Please review the changed settings and deploy afterwards.

en	An empty list of changes means that there are no differences between the restored and the current state of the affected settings.

en	Changes Overview

en	There are %s changed settings which will be deployed in this run.

en	Switch to basic mode to deploy settings only changed by you.

en	You have %s changed settings which will be deployed in this run.

en	Switch to advanced mode to deploy settings changed by other users, too.

en	There are no settings to be deployed.

en	Switch to advanced mode to see deployable settings changed by other users.

en	Deploy selected changes

en	This group doesn't contain any settings. Please try navigating to one of its sub groups.

en	Import & Export

en	Upload a file to be imported to your system (.yml format as exported from the System Configuration module).

en	Upload system configuration

en	Import system configuration

en	Download current configuration settings of your system in a .yml file.

en	Include user settings

en	Export current configuration

en	Search for

en	Search for category

en	Settings I'm currently editing

en	Your search for "%s" in category "%s" did not return any results.

en	Your search for "%s" in category "%s" returned one result.

en	Your search for "%s" in category "%s" returned %s results.

en	You're currently not editing any settings.

en	You're currently editing %s setting(s).

en	Run search

en	View a custom List of Settings

en	View single Setting: %s

en	Go back to Deployment Details

en	System Maintenance Management

en	Schedule New System Maintenance

en	Filter for System Maintenances

en	Filter for system maintenances

en	Schedule a system maintenance period for announcing the Agents and Customers the system is down for a time period.

en	Some time before this system maintenance starts the users will receive a notification on each screen announcing about this fact.

en	Stop date

en	Delete System Maintenance

en	Edit System Maintenance

en	Edit System Maintenance Information

en	Login message

en	This field must have less then 250 characters.

en	Show login message

en	Notify message

en	Manage Sessions

en	All Sessions

en	Agent Sessions

en	Customer Sessions

en	Kill all Sessions, except for your own

en	Template Management

en	Add Template

en	Edit Template

en	A template is a default text which helps your agents to write faster tickets, answers or forwards.

en	Don't forget to add new templates to queues.

en	Do you really want to delete this template?

en	A standard template with this name already exists!

en	Template

en	To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	Create type templates only supports this smart tags

en	Example template

en	Manage Template-Attachment Relations

en	Filter for Types

en	Filter for types

en	A type with this name already exists!

en	This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!

en	This type is used in the following config settings:

en	Edit personal preferences for this agent

en	Title or salutation

en	A user with this username already exists!

en	Will be auto-generated if left empty.

en	Effective Permissions for Agent

en	This agent has no group permissions.

en	Table above shows effective group permissions for the agent. The matrix takes into account all inherited permissions (e.g. via roles).

en	All-day

en	Customer Information Center

en	Note: Customer is invalid!

en	Start chat

en	Video call

en	Audio call

en	Customer User Address Book

en	Search for recipients and add the results as '%s'.

en	Filters in use

en	Additional filters

en	The attributes with the identifier '(Customer)' are from the customer company.

en	(e. g. Term* or *Term*)

en	The customer user is already selected in the ticket mask.

en	Select this customer user

en	Add selected customer user to

en	Customer User Information Center

en	The OTRS Daemon is a daemon process that performs asynchronous tasks, e.g. ticket escalation triggering, email sending, etc.

en	A running OTRS Daemon is mandatory for correct system operation.

en	Starting the OTRS Daemon

en	Make sure that the file '%s' exists (without .dist extension). This cron job will check every 5 minutes if the OTRS Daemon is running and start it if needed.

en	Execute '%s start' to make sure the cron jobs of the 'otrs' user are active.

en	After 5 minutes, check that the OTRS Daemon is running in the system ('bin/otrs.Daemon.pl status').

en	Save settings

en	Close this widget

en	Available Columns

en	Visible Columns (order by drag & drop)

en	Change Customer Relations

en	%s open ticket(s) of %s

en	%s closed ticket(s) of %s

en	Edit customer ID

en	Escalated tickets

en	Note: Customer User is invalid!

en	Customer user information

en	Phone ticket

en	Email ticket

en	New phone ticket from %s

en	New email ticket to %s

en	The configuration for this statistic widget contains errors, please review your settings.

en	Download as SVG file

en	Download as PNG file

en	Download as CSV file

en	Download as Excel file

en	Download as PDF file

en	Please select a valid graph output format in the configuration of this widget.

en	The content of this statistic is being prepared for you, please be patient.

en	This statistic can currently not be used because its configuration needs to be corrected by the statistics administrator.

en	Assigned to customer user

en	Accessible for customer user

en	Tickets in My Services

en	Total

en	out of office

en	until

en	Yes, accepted.

en	Manage links for %s

en	Create new links

en	Manage existing links

en	Link with

en	Start search

en	There are currently no links. Please click 'Create new Links' on the top to link this item to other objects.

en	Unauthorized usage of %s detected

en	If you decide to downgrade to ((OTRS)) Community Edition, you will lose all database tables and data related to %s.

en	Personal Preferences

en	Please note: you're currently editing the preferences of %s.

en	Go back to editing this agent

en	Set up your personal preferences. Save each setting by clicking the checkmark on the right.

en	You can use the navigation tree below to only show settings from certain groups.

en	Dynamic Actions

en	Filter settings...

en	Filter for settings

en	Save all settings

en	Avatars have been disabled by the system administrator. You'll see your initials instead.

en	You can change your avatar image by registering with your email address %s at %s. Please note that it can take some time until your new avatar becomes available because of caching.

en	This setting can currently not be saved.

en	This setting can currently not be saved

en	Save this setting

en	Did you know? You can help translating OTRS at %s.

en	Reset to default

en	Choose from the groups on the right to find the settings you'd wish to change.

en	Did you know?

en	You can change your avatar by registering with your email address %s on %s

en	Target

en	Process

en	Statistics Management

en	Add Statistics

en	Read more about statistics in OTRS

en	Dynamic Matrix

en	Each cell contains a singular data point.

en	Dynamic List

en	Each row contains data of one entity.

en	Static

en	Non-configurable complex statistics.

en	General Specification

en	Create Statistic

en	Edit Statistics

en	Run now

en	Statistics Preview

en	Save Statistic

en	Import Statistics

en	Import Statistics Configuration

en	Run

en	Edit statistic "%s".

en	Export statistic "%s"

en	Export statistic %s

en	Delete statistic "%s"

en	Delete statistic %s

en	Statistics Overview

en	View Statistics

en	Statistics Information

en	Show as dashboard widget

en	This statistic contains configuration errors and can currently not be used.

en	Change Free Text of %s%s%s

en	Change Owner of %s%s%s

en	Close %s%s%s

en	Add Note to %s%s%s

en	Set Pending Time for %s%s%s

en	Change Priority of %s%s%s

en	Change Responsible of %s%s%s

en	All fields marked with an asterisk (*) are mandatory.

en	Undo & close

en	Queue invalid.

en	SLA invalid.

en	Owner invalid.

en	New Responsible

en	Please set a new responsible!

en	Responsible invalid.

en	State invalid.

en	For all pending* states.

en	Add Article

en	Create an Article

en	Inform agents

en	Inform involved agents

en	Here you can select additional agents which should receive a notification regarding the new article.

en	Text will also be received by

en	Text Template

en	Setting a template will overwrite any text or attachment.

en	Bounce %s%s%s

en	Execute Bulk Action

en	Compose Answer for %s%s%s

en	This address is registered as system address and cannot be used: %s

en	Please include at least one recipient

en	Select one or more recipients from the customer user address book.

en	Customer user address book

en	Remove Ticket Customer

en	Please remove this entry and enter a new one with the correct value.

en	This address already exists on the address list.

en	Remove Cc

en	Remove Bcc

en	Change Customer of %s%s%s

en	Example Template

en	To customer user

en	Please include at least one customer user for the ticket.

en	Select this customer as the main customer.

en	Remove Ticket Customer User

en	Outbound Email for %s%s%s

en	Resend Email for %s%s%s

en	Ticket %s: first response time is over (%s/%s)!

en	Ticket %s: first response time will be over in %s/%s!

en	Ticket %s: update time is over (%s/%s)!

en	Ticket %s: update time will be over in %s/%s!

en	Ticket %s: solution time is over (%s/%s)!

en	Ticket %s: solution time will be over in %s/%s!

en	Forward %s%s%s

en	History of %s%s%s

en	Filter for history items

en	Expand/collapse all

en	CreateTime

en	Merge %s%s%s

en	Merge Settings

en	Try typing part of the ticket number or title in order to search by it.

en	Limit the search to tickets with same Customer ID (%s).

en	Inform Sender

en	Move %s%s%s

en	Open / Close ticket action menu

en	Select this ticket

en	Remove active filters for this screen.

en	Tickets per page

en	Missing channel

en	Reset overview

en	Column Filters Form

en	Split Into New Phone Ticket

en	Save Chat Into New Phone Ticket

en	Please include at least one customer for the ticket.

en	Chat protocol

en	The chat will be appended as a separate article.

en	Phone Call for %s%s%s

en	View Email Plain Text for %s%s%s

en	Create New Process Ticket

en	Enroll Ticket into a Process

en	Profile link

en	Customer ID (complex search)

en	(e. g. 234*)

en	Customer ID (exact match)

en	Assigned to Customer User Login (complex search)

en	(e. g. U51*)

en	Assigned to Customer User Login (exact match)

en	Accessible to Customer User Login (exact match)

en	Please set this to value before end date.

en	Please set this to value after start date.

en	Ticket Last Change Time (before/after)

en	Ticket Last Change Time (between)

en	Ticket Pending Until Time (before/after)

en	Ticket Pending Until Time (between)

en	Ticket Escalation Time (before/after)

en	Ticket Escalation Time (between)

en	Sender Type

en	Event Type

en	Save as default

en	Drafts

en	There are no dialogs available at this point in the process.

en	This item has no articles yet.

en	Ticket Timeline View

en	Article Overview - %s Article(s)

en	Page %s

en	Via

en	Sending of this message has failed.

en	Mark this article as read

en	Show Full Text

en	Full Article Text

en	No more events found. Please try changing the filter settings.

en	#%s

en	via %s

en	by %s

en	Toggle article details

en	This message is being processed. Already tried to send %s time(s). Next try will be %s.

en	To open links in the following article, you might need to press Ctrl or Cmd or Shift key while clicking the link (depending on your browser and OS).

en	Close this message

en	Image

en	PDF

en	Unknown

en	Archive

en	This ticket is archived.

en	Note: Type is invalid!

en	%s Ticket(s)

en	Preview of this article is not possible because %s channel is missing in the system.

en	This feature is part of the %s. Please contact us at %s for an upgrade.

en	Please re-install %s package in order to display this article.

en	To protect your privacy, remote content was blocked.

en	Home

en	Back to admin overview

en	This Feature Requires Cloud Services

en	Dear Customer,

en	thank you for using our services.

en	Yes, I accept your license.

en	The customer ID is not changeable, no other customer ID can be assigned to this ticket.

en	First select a customer user, then you can select a customer ID to assign to this ticket.

en	Select a customer ID to assign to this ticket.

en	From all Customer IDs

en	From assigned Customer IDs

en	An Error Occurred

en	%s powered by %s™

en	Powered by %s™

en	%s detected possible network issues. You could either try reloading this page manually or wait until your browser has re-established the connection on its own.

en	The connection has been re-established after a temporary connection loss. Due to this, elements on this page could have stopped to work correctly. In order to be able to use all elements correctly again, it is strongly recommended to reload this page.

en	In order to experience this software, you'll need to enable JavaScript in your browser.

en	This software runs with a huge lists of browsers, please upgrade to one of these.

en	One moment please, you are being redirected...

en	2 Factor Token

en	Your 2 Factor Token

en	Please fill out this form to receive login credentials.

en	Your email address (this will become your username)

en	Incoming Chat Requests

en	Logout %s

en	Fulltext Search in Tickets (e. g. "John*n" or "Will*")

en	Time Restrictions

en	No time settings

en	Specific date

en	Date range

en	Ticket Archive System

en	Save Search as Template?

en	Save as Template

en	Pick a profile name

en	Remove this Search Term.

en	Start a chat from this ticket

en	Next Steps

en	Expand article

en	Event Information

en	Ticket fields

en	Really a bug? 5 out of 10 bug reports result from a wrong or incomplete installation of OTRS.

en	With %s, our experts take care of correct installation and cover your back with support and periodic security updates.

en	Contact our service team now.

en	Click to delete this attachment.

en	Update draft

en	Save as new draft

en	You have loaded the draft "%s".

en	You have loaded the draft "%s". You last changed it %s.

en	You have loaded the draft "%s". It was last changed %s by %s.

en	Please note that this draft is outdated because the ticket was modified since this draft was created.

en	View notifications

en	Notifications

en	Notifications (OTRS Business Solution™)

en	Personal preferences

en	Welcome to %s

en	Germany

en	United States

en	Mexico

en	Hungary

en	Brazil

en	Singapore

en	Hong Kong

en	Install Type

en	Create a new database for OTRS

en	Use an existing database for OTRS

en	If you have set a root password for your database, it must be entered here. If not, leave this field empty.

en	Database name

en	Database User

en	Repeat Password

en	Generated password

en	Passwords do not match

en	SID

en	Port

en	Accept license and continue

en	Delete link

en	Delete Link

en	Scale preview content

en	Open URL in new tab

en	Close preview

en	A preview of this website can't be provided because it didn't allow to be embedded.

en	Feature not Available

en	Sorry, but this feature of OTRS is currently not available for mobile devices. If you'd like to use it, you can either switch to desktop mode or use your regular desktop device.

en	This is the message of the day. You can edit this in %s.

en	Alert

en	No user configurable notifications found.

en	Receive messages for notification '%s' by transport method '%s'.

en	Process Information

en	Dialog

en	Welcome

en	This is the default public interface of OTRS! There was no action parameter given.

en	You could install a custom public module (via the package manager), for example the FAQ module, which has a public interface.

en	Result formats

en	The selected time periods in the statistic are time zone neutral.

en	Create summation row

en	Generate an additional row containing sums for all data rows.

en	Create summation column

en	Generate an additional column containing sums for all data columns.

en	Cache results

en	Stores statistics result data in a cache to be used in subsequent views with the same configuration (requires at least one selected time field).

en	Provide the statistic as a widget that agents can activate in their dashboard.

en	Please note that enabling the dashboard widget will activate caching for this statistic in the dashboard.

en	There are problems in the configuration of this statistic:

en	You may now configure the X-axis of your statistic.

en	This statistic does not provide preview data.

en	Preview format

en	Please note that the preview uses random data and does not consider data filters.

en	Configure X-Axis

en	Configure Y-Axis

en	Y-axis

en	Configure Filter

en	Absolute period

en	Between %s and %s

en	Relative period

en	The past complete %s and the current+upcoming complete %s %s

en	Do not allow changes to this element when the statistic is generated.

en	Configurable Params of Static Stat

en	show more

en	show less

en	Download SVG

en	Download PNG

en	The selected time period defines the default time frame for this statistic to collect data from.

en	Defines the time unit that will be used to split the selected time period into reporting data points.

en	Please remember that the scale for the Y-axis has to be larger than the scale for the X-axis (e.g. X-axis => Month, Y-Axis => Year).

en	This setting is disabled.

en	This setting is fixed but not deployed yet!

en	This setting is currently being overridden in %s and can't thus be changed here!

en	Changing this setting is only available in a higher config level!

en	%s (%s) is currently working on this setting.

en	Toggle advanced options for this setting

en	Disable this setting, so it is no longer effective

en	Disable

en	Enable this setting, so it becomes effective

en	Enable

en	Reset this setting to its default state

en	Reset setting

en	Allow users to adapt this setting from within their personal preferences

en	Allow users to update

en	Do not longer allow users to adapt this setting from within their personal preferences

en	Forbid users to update

en	Show user specific changes for this setting

en	Show user settings

en	Copy a direct link to this setting to your clipboard

en	Copy direct link

en	Remove this setting from your favorites setting

en	Remove from favourites

en	Add this setting to your favorites

en	Add to favourites

en	Cancel editing this setting

en	Save changes on this setting

en	Edit this setting

en	Enable this setting

en	This group doesn't contain any settings. Please try navigating to one of its sub groups or another group.

en	Now

en	User modification

en	enabled

en	disabled

en	Setting state

en	Edit search

en	Go back to admin:

en	Deployment

en	My favourite settings

en	Invalid settings

en	Filter visible settings...

en	Enable edit mode for all settings

en	Save all edited settings

en	Cancel editing for all settings

en	All actions from this widget apply to the visible settings on the right only.

en	Currently edited by me.

en	Modified but not yet deployed.

en	Currently edited by another user.

en	Different from its default value.

en	Save current setting.

en	Cancel editing current setting.

en	Navigation

en	With %s, System Configuration supports versioning, rollback and user-specific configuration settings.

en	Welcome %s %s

en	Draft title

en	Article display

en	Do you really want to delete "%s"?

en	Confirm

en	Loading, please wait...

en	Click to select a file for upload.

en	Click to select files or just drop them here.

en	Click to select a file or just drop it here.

en	Uploading...

en	Process state

en	Running

en	No package information available.

en	Add key

en	Deployment comment...

en	This field can have no more than 250 characters.

en	Deploying, please wait...

en	Preparing to deploy, please wait...

en	Deploy now

en	Try again

en	Reset options

en	Reset setting on global level.

en	Reset globally

en	Remove all user changes.

en	Reset locally

en	user(s) have modified this setting.

en	Do you really want to reset this setting to it's default value?

en	You can use the category selection to limit the navigation tree below to entries from the selected category. As soon as you select the category, the tree will be re-built.

en	Database Backend

en	Address

en	ACL information from database is not in sync with the system configuration, please deploy all ACLs.

en	ACLs could not be Imported due to a unknown error, please check OTRS logs for more information

en	The following ACLs have been added successfully: %s

en	The following ACLs have been updated successfully: %s

en	There where errors adding/updating the following ACLs: %s. Please check the log file for more information.

en	This field is required

en	There was an error creating the ACL

en	Need ACLID!

en	Could not get data for ACLID %s

en	There was an error updating the ACL

en	There was an error setting the entity sync status.

en	There was an error synchronizing the ACLs.

en	ACL %s could not be deleted

en	There was an error getting data for ACL with ID %s

en	%s (copy) %s

en	Please note that ACL restrictions will be ignored for the Superuser account (UserID 1).

en	Exact match

en	Negated exact match

en	Regular expression

en	Regular expression (ignore case)

en	Negated regular expression

en	Negated regular expression (ignore case)

en	Please check the log for more information.

en	Notification added!

en	There was an error getting data for Notification with ID:%s!

en	Unknown Notification %s!

en	%s (copy)

en	There was an error creating the Notification

en	Notifications could not be Imported due to a unknown error, please check OTRS logs for more information

en	The following Notifications have been added successfully: %s

en	The following Notifications have been updated successfully: %s

en	There where errors adding/updating the following Notifications: %s. Please check the log file for more information.

en	Notification updated!

en	Yes, but require at least one active notification method.

en	Auto Response added!

en	Invalid CommunicationID!

en	All communications

en	Last 1 hour

en	Last 3 hours

en	Last 6 hours

en	Last 12 hours

en	Last 24 hours

en	Last week

en	Last month

en	Invalid StartTime: %s!

en	Successful

en	Processing

en	Failed

en	Invalid Filter: %s!

en	Less than a second

en	sorted descending

en	sorted ascending

en	Trace

en	Debug

en	Warn

en	Dynamic field %s not found!

en	Unable to set value for dynamic field %s!

en	Customer Company %s already exists!

en	No configuration for 'CustomerGroupPermissionContext' found!

en	Please check system configuration.

en	Invalid permission context configuration:

en	Customer user updated!

en	Same Customer

en	Direct

en	Indirect

en	Change Customer User Relations for Group

en	Change Group Relations for Customer User

en	Allocate Customer Users to Service

en	Allocate Services to Customer User

en	Fields configuration is not valid

en	Objects configuration is not valid

en	Database (%s)

en	Web service (%s)

en	Contact with data (%s)

en	Could not reset Dynamic Field order properly, please check the error log for more details.

en	Undefined subaction.

en	Need %s

en	Add %s field

en	The field does not contain only ASCII letters and numbers.

en	There is another field with the same name.

en	The field must be numeric.

en	Need ValidID

en	Could not create the new field

en	Need ID

en	Could not get data for dynamic field %s

en	Change %s field

en	The name for this field should not change.

en	Could not update the field %s

en	Currently

en	Unchecked

en	Checked

en	Prevent entry of dates in the future

en	Prevent entry of dates in the past

en	This field value is duplicated.

en	Select at least one recipient.

en	within the last ...

en	within the next ...

en	more than ... ago

en	archive tickets

en	restore tickets from archive

en	Need Profile!

en	Got no values to check.

en	Please remove the following words because they cannot be used for the ticket selection:

en	Need WebserviceID!

en	Could not get data for WebserviceID %s

en	Need communication type!

en	Communication type needs to be 'Requester' or 'Provider'!

en	Invalid Subaction!

en	Need ErrorHandlingType!

en	ErrorHandlingType %s is not registered

en	Could not update web service

en	Need ErrorHandling

en	Could not determine config for error handler %s

en	Invoker processing outgoing request data

en	Mapping outgoing request data

en	Transport processing request into response

en	Mapping incoming response data

en	Invoker processing incoming response data

en	Transport receiving incoming request data

en	Mapping incoming request data

en	Operation processing incoming request data

en	Mapping outgoing response data

en	Transport sending outgoing response data

en	skip same backend modules only

en	skip all modules

en	Operation deleted

en	Invoker deleted

en	0 seconds

en	15 seconds

en	30 seconds

en	45 seconds

en	1 minute

en	2 minutes

en	3 minutes

en	4 minutes

en	5 minutes

en	30 minutes

en	1 hour

en	2 hours

en	3 hours

en	4 hours

en	5 hours

en	6 hours

en	12 hours

en	18 hours

en	1 day

en	2 days

en	3 days

en	4 days

en	6 days

en	1 week

en	Could not determine config for invoker %s

en	InvokerType %s is not registered

en	MappingType %s is not registered

en	Need Invoker!

en	Need Event!

en	Could not get registered modules for Invoker

en	Could not get backend for Invoker %s

en	The event %s is not valid.

en	Could not update configuration data for WebserviceID %s

en	This sub-action is not valid

en	xor

en	String

en	Regexp

en	Validation Module

en	Simple Mapping for Outgoing Data

en	Simple Mapping for Incoming Data

en	Could not get registered configuration for action type %s

en	Could not get backend for %s %s

en	Keep (leave unchanged)

en	Ignore (drop key/value pair)

en	Map to (use provided value as default)

en	Exact value(s)

en	Ignore (drop Value/value pair)

en	XSLT Mapping for Outgoing Data

en	XSLT Mapping for Incoming Data

en	Could not find required library %s

en	Outgoing request data before processing (RequesterRequestInput)

en	Outgoing request data before mapping (RequesterRequestPrepareOutput)

en	Outgoing request data after mapping (RequesterRequestMapOutput)

en	Incoming response data before mapping (RequesterResponseInput)

en	Outgoing error handler data after error handling (RequesterErrorHandlingOutput)

en	Incoming request data before mapping (ProviderRequestInput)

en	Incoming request data after mapping (ProviderRequestMapOutput)

en	Outgoing response data before mapping (ProviderResponseInput)

en	Outgoing error handler data after error handling (ProviderErrorHandlingOutput)

en	Could not determine config for operation %s

en	OperationType %s is not registered

en	Need valid Subaction!

en	This field should be an integer.

en	File or Directory not found.

en	There is another web service with the same name.

en	There was an error updating the web service.

en	There was an error creating the web service.

en	Web service "%s" created!

en	Need Name!

en	Need ExampleWebService!

en	Could not load %s.

en	Could not read %s!

en	Need a file to import!

en	The imported file has not valid YAML content! Please check OTRS log for details

en	Web service "%s" deleted!

en	Operations

en	Invokers

en	Got no WebserviceHistoryID!

en	Could not get history data for WebserviceHistoryID %s

en	Email account fetch already fetched by another process. Please try again later!

en	Agent who created the ticket

en	Agent who owns the ticket

en	Agent who is responsible for the ticket

en	All agents watching the ticket

en	All agents with write permission for the ticket

en	All agents subscribed to the ticket's queue

en	All agents subscribed to the ticket's service

en	All agents subscribed to both the ticket's queue and service

en	Customer user of the ticket

en	All recipients of the first article

en	All recipients of the last article

en	Invisible to customer

en	Visible to customer

en	There was a problem during the upgrade of %s.

en	PGP environment is not working. Please check log for more info!

en	Need param Key to delete!

en	Key %s deleted!

en	Need param Key to download!

en	Sorry, Apache::Reload is needed as PerlModule and PerlInitHandler in Apache config file. See also scripts/apache2-httpd.include.conf. Alternatively, you can use the command line tool bin/otrs.Console.pl to install packages!

en	No such package!

en	No such file %s in package!

en	No such file %s in local file system!

en	Can't read %s!

en	File is OK

en	Package has locally modified files.

en	Not Started

en	Updated

en	Already up-to-date

en	Installed

en	Not correctly deployed

en	Package updated correctly

en	Package was already updated

en	Dependency installed correctly

en	The package needs to be reinstalled

en	The package contains cyclic dependencies

en	Not found in on-line repositories

en	Required version is higher than available

en	Dependencies fail to upgrade or install

en	Package could not be installed

en	Package could not be upgraded

en	Repository List

en	No packages found in selected repository. Please check log for more info!

en	Package not verified due a communication issue with verification server!

en	Can't connect to OTRS Feature Add-on list server!

en	Can't get OTRS Feature Add-on list from server!

en	Can't get OTRS Feature Add-on from server!

en	No such filter: %s

en	Process Management information from database is not in sync with the system configuration, please synchronize all processes.

en	Need ExampleProcesses!

en	Need ProcessID!

en	Yes (mandatory)

en	Unknown Process %s!

en	There was an error generating a new EntityID for this Process

en	The StateEntityID for state Inactive does not exists

en	There was an error creating the Process

en	There was an error setting the entity sync status for Process entity: %s

en	Could not get data for ProcessID %s

en	There was an error updating the Process

en	Process: %s could not be deleted

en	There was an error synchronizing the processes.

en	The %s:%s is still in use

en	The %s:%s has a different EntityID

en	Could not delete %s:%s

en	There was an error setting the entity sync status for %s entity: %s

en	Could not get %s

en	Need %s!

en	Process: %s is not Inactive

en	There was an error generating a new EntityID for this Activity

en	There was an error creating the Activity

en	There was an error setting the entity sync status for Activity entity: %s

en	Need ActivityID!

en	Could not get data for ActivityID %s

en	There was an error updating the Activity

en	Missing Parameter: Need Activity and ActivityDialog!

en	Activity not found!

en	ActivityDialog not found!

en	ActivityDialog already assigned to Activity. You cannot add an ActivityDialog twice!

en	Error while saving the Activity to the database!

en	This subaction is not valid

en	Edit Activity "%s"

en	There was an error generating a new EntityID for this ActivityDialog

en	There was an error creating the ActivityDialog

en	There was an error setting the entity sync status for ActivityDialog entity: %s

en	Need ActivityDialogID!

en	Could not get data for ActivityDialogID %s

en	There was an error updating the ActivityDialog

en	Edit Activity Dialog "%s"

en	Agent Interface

en	Customer Interface

en	Agent and Customer Interface

en	Do not show Field

en	Show Field

en	Show Field As Mandatory

en	Edit Path

en	There was an error generating a new EntityID for this Transition

en	There was an error creating the Transition

en	There was an error setting the entity sync status for Transition entity: %s

en	Need TransitionID!

en	Could not get data for TransitionID %s

en	There was an error updating the Transition

en	Edit Transition "%s"

en	Transition validation module

en	At least one valid config parameter is required.

en	There was an error generating a new EntityID for this TransitionAction

en	There was an error creating the TransitionAction

en	There was an error setting the entity sync status for TransitionAction entity: %s

en	Need TransitionActionID!

en	Could not get data for TransitionActionID %s

en	There was an error updating the TransitionAction

en	Edit Transition Action "%s"

en	Error: Not all keys seem to have values or vice versa.

en	Don't use :: in queue name!

en	Click back and change it!

en	Queues ( without auto responses )

en	Change Queue Relations for Template

en	Change Template Relations for Queue

en	Production

en	Test

en	Training

en	Development

en	Role

en	S/MIME environment is not working. Please check log for more info!

en	Need param Filename to delete!

en	Need param Filename to download!

en	Needed CertFingerprint and CAFingerprint!

en	CAFingerprint must be different than CertFingerprint

en	Relation exists!

en	Relation added!

en	Impossible to add relation!

en	Relation doesn't exists

en	Relation deleted!

en	Impossible to delete relation!

en	Certificate %s could not be read!

en	Needed Fingerprint

en	Handle Private Certificate Relations

en	Salutation added!

en	File %s could not be read!

en	Invalid Settings

en	There are no invalid settings active at this time.

en	You currently don't have any favourite settings.

en	The following settings could not be found: %s

en	Import not allowed!

en	System Configuration could not be imported due to an unknown error, please check OTRS logs for more information.

en	Category Search

en	Some imported settings are not present in the current state of the configuration or it was not possible to update them. Please check the OTRS log for more information.

en	You need to enable the setting before locking!

en	You can't work on this setting because %s (%s) is currently working on it.

en	Missing setting name!

en	Missing ResetOptions!

en	Setting is locked by another user!

en	System was not able to lock the setting!

en	System was not able to reset the setting!

en	System was unable to update setting!

en	Missing setting name.

en	Setting not found.

en	Missing Settings!

en	Start date shouldn't be defined after Stop date!

en	There was an error creating the System Maintenance

en	Need SystemMaintenanceID!

en	Could not get data for SystemMaintenanceID %s

en	System Maintenance was added successfully!

en	System Maintenance was updated successfully!

en	Session has been killed!

en	All sessions have been killed, except for your own.

en	There was an error updating the System Maintenance

en	Was not possible to delete the SystemMaintenance entry: %s!

en	Template updated!

en	Template added!

en	Change Attachment Relations for Template

en	Change Template Relations for Attachment

en	Need Type!

en	+%s more

en	No RecipientField is given!

en	No such config for %s

en	Statistic

en	No preferences for %s!

en	Can't get element data of %s!

en	Can't get filter content data of %s!

en	Customer Name

en	Customer User Name

en	Need SourceObject and SourceKey!

en	You need ro permission!

en	Can not delete link with %s!

en	%s Link(s) deleted successfully.

en	Can not create link with %s! Object already linked as %s.

en	Can not create link with %s!

en	%s links added successfully.

en	The object %s cannot link with other object!

en	Param Group is required!

en	Updated user preferences

en	System was unable to deploy your changes.

en	Setting not found!

en	System was unable to reset the setting!

en	Process ticket

en	Parameter %s is missing.

en	Invalid Subaction.

en	Statistic could not be imported.

en	Please upload a valid statistic file.

en	Export: Need StatID!

en	Delete: Get no StatID!

en	Need StatID!

en	Could not load stat.

en	Add New Statistic

en	Could not create statistic.

en	Run: Get no %s!

en	No TicketID is given!

en	You need %s permissions!

en	Loading draft failed!

en	FormDraft functionality disabled!

en	Draft name is required!

en	FormDraft name %s is already in use!

en	Could not perform validation on field %s!

en	No subject

en	Could not delete draft!

en	%s is needed!

en	Plain article not found for article %s!

en	Article does not belong to ticket %s!

en	Can't bounce email!

en	Can't send email!

en	Wrong Subaction!

en	Can't lock Tickets, no TicketIDs are given!

en	Ticket (%s) is not unlocked!

en	The following tickets were ignored because they are locked by another agent or you don't have write access to tickets: %s.

en	The following ticket was ignored because it is locked by another agent or you don't have write access to ticket: %s.

en	You need to select at least one ticket.

en	Bulk feature is not enabled!

en	No selectable TicketID is given!

en	You either selected no ticket or only tickets which are locked by other agents.

en	The following tickets were ignored because they are locked by another agent or you don't have write access to these tickets: %s.

en	The following tickets were locked: %s.

en	Article subject will be empty if the subject contains only the ticket hook!

en	No Subaction!

en	Got no TicketID!

en	System Error!

en	No ArticleID is given!

en	Article %s could not be found!

en	Can't show history, no TicketID is given!

en	Can't lock Ticket, no TicketID is given!

en	Sorry, the current owner is %s!

en	Please become the owner first.

en	Ticket (ID=%s) is locked by %s!

en	Change the owner!

en	Can't merge ticket with itself!

en	You need move permissions!

en	Chat is not active.

en	No permission.

en	%s has left the chat.

en	This chat has been closed and will be removed in %s hours.

en	No ArticleID!

en	This is not an email article.

en	Can't read plain article! Maybe there is no plain email in backend! Read backend message.

en	Need TicketID!

en	Couldn't get ActivityDialogEntityID "%s"!

en	No Process configured!

en	Process %s is invalid!

en	Subaction is invalid!

en	Parameter %s is missing in %s.

en	No ActivityDialog configured for %s in _RenderAjax!

en	Got no Start ActivityEntityID or Start ActivityDialogEntityID for Process: %s in _GetParam!

en	Couldn't get Ticket for TicketID: %s in _GetParam!

en	Couldn't determine ActivityEntityID. DynamicField or Config isn't set properly!

en	Process::Default%s Config Value missing!

en	Got no ProcessEntityID or TicketID and ActivityDialogEntityID!

en	Can't get StartActivityDialog and StartActivityDialog for the ProcessEntityID "%s"!

en	Can't get Ticket "%s"!

en	Can't get ProcessEntityID or ActivityEntityID for Ticket "%s"!

en	Can't get Activity configuration for ActivityEntityID "%s"!

en	Can't get ActivityDialog configuration for ActivityDialogEntityID "%s"!

en	Can't get data for Field "%s" of ActivityDialog "%s"!

en	PendingTime can just be used if State or StateID is configured for the same ActivityDialog. ActivityDialog: %s!

en	ActivityDialogEntityID missing!

en	Couldn't get Config for ActivityDialogEntityID "%s"!

en	Couldn't use CustomerID as an invisible field.

en	Missing ProcessEntityID, check your ActivityDialogHeader.tt!

en	No StartActivityDialog or StartActivityDialog for Process "%s" configured!

en	Couldn't create ticket for Process with ProcessEntityID "%s"!

en	Couldn't set ProcessEntityID "%s" on TicketID "%s"!

en	Couldn't set ActivityEntityID "%s" on TicketID "%s"!

en	Could not store ActivityDialog, invalid TicketID: %s!

en	Invalid TicketID: %s!

en	Missing ActivityEntityID in Ticket %s!

en	This step does not belong anymore to the current activity in process for ticket '%s%s%s'! Another user changed this ticket in the meantime. Please close this window and reload the ticket.

en	Missing ProcessEntityID in Ticket %s!

en	Could not set DynamicField value for %s of Ticket with ID "%s" in ActivityDialog "%s"!

en	Could not set PendingTime for Ticket with ID "%s" in ActivityDialog "%s"!

en	Wrong ActivityDialog Field config: %s can't be Display => 1 / Show field (Please change its configuration to be Display => 0 / Do not show field or Display => 2 / Show field as mandatory)!

en	Could not set %s for Ticket with ID "%s" in ActivityDialog "%s"!

en	Default Config for Process::Default%s missing!

en	Default Config for Process::Default%s invalid!

en	Untitled

en	CustomerID (complex search)

en	CustomerID (exact match)

en	Invalid Users

en	CSV

en	Excel

en	in more than ...

en	Feature not enabled!

en	Feature is not active

en	Link Deleted

en	Ticket Locked

en	Pending Time Set

en	Dynamic Field Updated

en	Outgoing Email (internal)

en	Ticket Created

en	Type Updated

en	Escalation Update Time In Effect

en	Escalation Update Time Stopped

en	Escalation First Response Time Stopped

en	Customer Updated

en	Internal Chat

en	Automatic Follow-Up Sent

en	Note Added

en	Note Added (Customer)

en	SMS Added

en	SMS Added (Customer)

en	State Updated

en	Outgoing Answer

en	Service Updated

en	Link Added

en	Incoming Customer Email

en	Incoming Web Request

en	Priority Updated

en	Ticket Unlocked

en	Outgoing Email

en	Title Updated

en	Ticket Merged

en	Outgoing Phone Call

en	Forwarded Message

en	Removed User Subscription

en	Time Accounted

en	Incoming Phone Call

en	System Request.

en	Incoming Follow-Up

en	Automatic Reply Sent

en	Automatic Reject Sent

en	Escalation Solution Time In Effect

en	Escalation Solution Time Stopped

en	Escalation Response Time In Effect

en	Escalation Response Time Stopped

en	SLA Updated

en	External Chat

en	Queue Changed

en	Notification Was Sent

en	This ticket does not exist, or you don't have permissions to access it in its current state.

en	Missing FormDraftID!

en	Can't get for ArticleID %s!

en	Article filter settings were saved.

en	Event type filter settings were saved.

en	Need ArticleID!

en	Invalid ArticleID!

en	Fields with no group

en	Invisible only

en	Visible only

en	Visible and invisible

en	Article could not be opened! Perhaps it is on another article page?

en	Show Ticket Timeline View

en	Show Ticket Timeline View (%s)

en	Got no FormID.

en	Error: the file could not be deleted properly. Please contact your administrator (missing FileID).

en	ArticleID is needed!

en	No TicketID for ArticleID (%s)!

en	HTML body attachment is missing!

en	FileID and ArticleID are needed!

en	No such attachment (%s)!

en	Check SysConfig setting for %s::QueueDefault.

en	Check SysConfig setting for %s::TicketTypeDefault.

en	You don't have sufficient permissions for ticket creation in default queue.

en	Need CustomerID!

en	Untitled!

en	Created within the last

en	Created more than ... ago

en	Please remove the following words because they cannot be used for the search:

en	Can't reopen ticket, not possible in this queue!

en	Create a new ticket!

en	SecureMode active!

en	If you want to re-run the Installer, disable the SecureMode in the SysConfig.

en	Directory "%s" doesn't exist!

en	Configure "Home" in Kernel/Config.pm first!

en	File "%s/Kernel/Config.pm" not found!

en	Directory "%s" not found!

en	Kernel/Config.pm isn't writable!

en	If you want to use the installer, set the Kernel/Config.pm writable for the webserver user!

en	Unknown Check!

en	The check "%s" doesn't exist!

en	Database %s

en	Configure MySQL

en	Configure PostgreSQL

en	Configure Oracle

en	Unknown database type "%s".

en	Please go back.

en	Install OTRS - Error

en	File "%s/%s.xml" not found!

en	Contact your Admin!

en	Syslog

en	Can't write Config file!

en	Unknown Subaction %s!

en	Can't connect to database, Perl module DBD::%s not installed!

en	Can't connect to database, read comment!

en	Error: Please make sure your database accepts packages over %s MB in size (it currently only accepts packages up to %s MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors.

en	Error: Please set the value for innodb_log_file_size on your database to at least %s MB (current: %s MB, recommended: %s MB). For more information, please have a look at %s.

en	Wrong database collation (%s is %s, but it needs to be utf8).

en	Need config Package::RepositoryAccessRegExp

en	Authentication failed from %s!

en	Bounce Article to a different mail address

en	Resend this article

en	Resend

en	View message log details for this article

en	Message Log

en	Reply to note

en	View the source for this Article

en	Contact us at sales@otrs.com

en	Get Help

en	Upgrade to OTRS Business Solution™

en	Re-install Package

en	Re-install

en	Sent message encrypted to recipient!

en	"PGP SIGNED MESSAGE" header found, but invalid!

en	"S/MIME SIGNED MESSAGE" header found, but invalid!

en	Ticket decrypted before

en	Impossible to decrypt: private key for email was not found!

en	Successful decryption

en	There are no encryption keys available for the addresses: '%s'.

en	There are no selected encryption keys for the addresses: '%s'.

en	Cannot use expired encryption keys for the addresses: '%s'.

en	Cannot use revoked encryption keys for the addresses: '%s'.

en	Encrypt

en	Keys/certificates will only be shown for recipients with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	Email security

en	PGP sign

en	PGP sign and encrypt

en	PGP encrypt

en	SMIME sign

en	SMIME sign and encrypt

en	SMIME encrypt

en	Cannot use expired signing key: '%s'.

en	Cannot use revoked signing key: '%s'.

en	There are no signing keys available for the addresses '%s'.

en	There are no selected signing keys for the addresses '%s'.

en	Keys/certificates will only be shown for a sender with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	Shown customer ids

en	Shown customer users

en	Offline

en	User is currently offline.

en	User is currently active.

en	Away

en	User was inactive for a while.

en	The start time of a ticket has been set after the end time!

en	Can't connect to OTRS News server!

en	Can't get OTRS News from server!

en	Can't connect to Product News server!

en	Can't get Product News from server!

en	Can't connect to %s!

en	filter not active

en	filter active

en	This ticket has no title or subject

en	User set their status to unavailable.

en	Unavailable

en	The following tickets are not updated: %s.

en	This ticket does not exist, or you don't have permissions to access it in its current state. You can take one of the following actions:

en	%s TB

en	%s GB

en	%s MB

en	%s KB

en	%s B

en	No Permission

en	Show Tree Selection

en	Split Quote

en	Remove Quote

en	Linked as

en	Search Result

en	Archive search

en	Enable cloud services to unleash all OTRS features!

en	%s Upgrade to %s now! %s

en	Please verify your license data!

en	The license for your %s is about to expire. Please make contact with %s to renew your contract!

en	An update for your %s is available, but there is a conflict with your framework version! Please update your framework first!

en	Please select a time zone in your preferences and confirm it by clicking the save button.

en	System maintenance is active!

en	A system maintenance period will start at: %s and is expected to stop at: %s

en	The installation of packages which are not verified by the OTRS Group is activated. These packages could threaten your whole system! It is recommended not to use unverified packages.

en	You have %s invalid setting(s) deployed. Click here to show invalid settings.

en	You have undeployed settings, would you like to deploy them?

en	The configuration is being updated, please be patient...

en	There is an error updating the system configuration!

en	Don't use the Superuser account to work with %s! Create new Agents and work with these accounts instead.

en	Please make sure you've chosen at least one transport method for mandatory notifications.

en	(in process)

en	Please specify an end date that is after the start date.

en	Please supply your new password!

en	This password is forbidden by the current system configuration. Please contact the administrator if you have additional questions.

en	Can't update password, it must contain at least 2 lowercase and 2 uppercase letter characters!

en	Can't update password, it must contain at least 2 letter characters!

en	Time zone updated successfully!

en	No (not supported)

en	No past complete or the current+upcoming complete relative time value selected.

en	The selected time period is larger than the allowed time period.

en	No time scale value available for the current selected time scale value on the X axis.

en	The selected date is not valid.

en	The selected end time is before the start time.

en	There is something wrong with your time selection.

en	Please select only one element or allow modification at stat generation time.

en	Please select at least one value of this field or allow modification at stat generation time.

en	Please select one element for the X-axis.

en	You can only use one time element for the Y axis.

en	You can only use one or two elements for the Y axis.

en	Please select at least one value of this field.

en	Please provide a value or allow modification at stat generation time.

en	Please select a time scale.

en	Your reporting time interval is too small, please use a larger time scale.

en	half-year(s)

en	Please remove the following words because they cannot be used for the ticket restrictions: %s.

en	Cancel editing and unlock this setting

en	Reset this setting to its default value.

en	Unable to load %s!

en	Ticket Dynamic Fields

en	Couldn't read ACL configuration file. Please make sure the file is valid.

en	You have exceeded the number of concurrent agents - contact sales@otrs.com.

en	Please note that the session limit is almost reached.

en	Login rejected! You have exceeded the maximum number of concurrent Agents! Contact sales@otrs.com immediately!

en	Session per user limit reached!

en	PGP sign only

en	PGP encrypt only

en	SMIME sign only

en	SMIME encrypt only

en	PGP and SMIME not enabled.

en	Skip notification delivery

en	Send unsigned notification

en	Send unencrypted notification

en	Configuration Options Reference

en	This setting can not be changed.

en	This setting is not active by default.

en	This setting can not be deactivated.

en	This setting is not visible.

en	This setting can be overridden in the user preferences.

en	This setting can be overridden in the user preferences, but is not active by default.

en	Customer user "%s" already exists.

en	This email address is already in use for another customer user.

en	e.g. Text or Te*t

en	Ignore this field.

en	Couldn't read Notification configuration file. Please make sure the file is valid.

en	Imported notification has body text with more than 4000 characters.

en	not installed

en	File is not installed!

en	File is different!

en	Can't read file!

en	If you continue to install this package, the following issues may occur:Security problemsStability problemsPerformance problemsPlease note that issues that are caused by working with this package are not covered by OTRS service contracts.

en	The installation of packages which are not verified by the OTRS Group is not possible by default. You can activate the installation of not verified packages via the "AllowNotVerifiedPackages" system configuration setting.

en	The process "%s" and all of its data has been imported successfully.

en	Inactive

en	FadeAway

en	Can't get Token from sever

en	Problems processing server result. Please try again later.

en	half-year

en	State Type

en	Pending until time

en	Escalation - First Response Time

en	Escalation - Update Time

en	Escalation - Solution Time

en	Assigned to Customer User Login

en	unlimited

en	State Historic

en	State Type Historic

en	Historic Time Range

en	Last Changed

en	Solution Average

en	Solution Min Time

en	Solution Max Time

en	Solution Average (affected by escalation configuration)

en	Solution Min Time (affected by escalation configuration)

en	Solution Max Time (affected by escalation configuration)

en	Solution Working Time Average (affected by escalation configuration)

en	Solution Min Working Time (affected by escalation configuration)

en	Solution Max Working Time (affected by escalation configuration)

en	First Response Average (affected by escalation configuration)

en	First Response Min Time (affected by escalation configuration)

en	First Response Max Time (affected by escalation configuration)

en	First Response Working Time Average (affected by escalation configuration)

en	First Response Min Working Time (affected by escalation configuration)

en	First Response Max Working Time (affected by escalation configuration)

en	Number of Tickets (affected by escalation configuration)

en	Outdated Tables

en	Outdated tables were found in the database. These can be removed if empty.

en	Table Presence

en	Internal Error: Could not open file.

en	Table Check

en	Internal Error: Could not read file.

en	Tables found which are not present in the database.

en	Database Size

en	Could not determine database size.

en	Database Version

en	Could not determine database version.

en	Client Connection Charset

en	Setting character_set_client needs to be utf8.

en	Server Database Charset

en	This character set is not yet supported, please see https://bugs.otrs.org/show_bug.cgi?id=12361. Please convert your database to the character set 'utf8'.

en	The setting character_set_database needs to be 'utf8'.

en	Table Charset

en	There were tables found which do not have 'utf8' as charset.

en	InnoDB Log File Size

en	The setting innodb_log_file_size must be at least 256 MB.

en	Invalid Default Values

en	Tables with invalid default values were found. In order to fix it automatically, please run: bin/otrs.Console.pl Maint::Database::Check --repair

en	Maximum Query Size

en	The setting 'max_allowed_packet' must be higher than 64 MB.

en	Query Cache Size

en	The setting 'query_cache_size' should be used (higher than 10 MB but not more than 512 MB).

en	Default Storage Engine

en	Table Storage Engine

en	Tables with a different storage engine than the default engine were found.

en	MySQL 5.x or higher is required.

en	NLS_LANG Setting

en	NLS_LANG must be set to al32utf8 (e.g. GERMAN_GERMANY.AL32UTF8).

en	NLS_DATE_FORMAT Setting

en	NLS_DATE_FORMAT must be set to 'YYYY-MM-DD HH24:MI:SS'.

en	NLS_DATE_FORMAT Setting SQL Check

en	Primary Key Sequences and Triggers

en	The following sequences and/or triggers with possible wrong names have been found. Please rename them manually.

en	Setting client_encoding needs to be UNICODE or UTF8.

en	Setting server_encoding needs to be UNICODE or UTF8.

en	Date Format

en	Setting DateStyle needs to be ISO.

en	Primary Key Sequences

en	The following sequences with possible wrong names have been found. Please rename them manually.

en	PostgreSQL 9.2 or higher is required.

en	OTRS Disk Partition

en	Disk Usage

en	The partition where OTRS is located is almost full.

en	The partition where OTRS is located has no disk space problems.

en	Disk Partitions Usage

en	Distribution

en	Could not determine distribution.

en	Kernel Version

en	Could not determine kernel version.

en	System Load

en	The system load should be at maximum the number of CPUs the system has (e.g. a load of 8 or less on a system with 8 CPUs is OK).

en	Perl Modules

en	Not all required Perl modules are correctly installed.

en	Perl Modules Audit

en	CPAN::Audit reported that one or more installed Perl modules have known vulnerabilities. Please note that there might be false positives for distributions patching Perl modules without changing their version number.

en	CPAN::Audit did not report any known vulnerabilities in the installed Perl modules.

en	Free Swap Space (%)

en	No swap enabled.

en	Used Swap Space (MB)

en	There should be more than 60% free swap space.

en	There should be no more than 200 MB swap space used.

en	OTRS

en	Article Search Index Status

en	Indexed Articles

en	Articles Per Communication Channel

en	Incoming communications

en	Outgoing communications

en	Failed communications

en	Average processing time of communications (s)

en	Communication Log Account Status (last 24 hours)

en	No connections found.

en	ok

en	permanent connection errors

en	intermittent connection errors

en	Config Settings

en	Could not determine value.

en	Daemon

en	Daemon is running.

en	Daemon is not running.

en	Database Records

en	Ticket History Entries

en	Articles

en	Attachments (DB, Without HTML)

en	Customers With At Least One Ticket

en	Dynamic Field Values

en	Invalid Dynamic Fields

en	Invalid Dynamic Field Values

en	GenericInterface Webservices

en	Process Tickets

en	Months Between First And Last Ticket

en	Tickets Per Month (avg)

en	Default SOAP Username And Password

en	Security risk: you use the default setting for SOAP::User and SOAP::Password. Please change it.

en	Default Admin Password

en	Security risk: the agent account root@localhost still has the default password. Please change it or invalidate the account.

en	Email Sending Queue

en	Emails queued for sending

en	FQDN (domain name)

en	Please configure your FQDN setting.

en	Domain Name

en	Your FQDN setting is invalid.

en	File System Writable

en	The file system on your OTRS partition is not writable.

en	Legacy Configuration Backups

en	No legacy configuration backup files found.

en	Legacy configuration backup files found in Kernel/Config/Backups folder, but they might still be required by some packages.

en	Legacy configuration backup files are no longer needed for the installed packages, please remove them from Kernel/Config/Backups folder.

en	Package Installation Status

en	Some packages have locally modified files.

en	Some packages are not correctly installed.

en	Package Verification Status

en	Some packages are not verified by the OTRS Group! It is recommended not to use this packages.

en	Package Framework Version Status

en	Some packages are not allowed for the current framework version.

en	Package List

en	Session Config Settings

en	Spooled Emails

en	There are emails in var/spool that OTRS could not process.

en	Your SystemID setting is invalid, it should only contain digits.

en	Default Ticket Type

en	The configured default ticket type is invalid or missing. Please change the setting Ticket::Type::Default and select a valid ticket type.

en	Ticket Index Module

en	You have more than 60,000 tickets and should use the StaticDB backend. See admin manual (Performance Tuning) for more information.

en	Invalid Users with Locked Tickets

en	There are invalid users with locked tickets.

en	You should not have more than 8,000 open tickets in your system.

en	Ticket Search Index Module

en	The indexing process forces the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

en	Orphaned Records In ticket_lock_index Table

en	Table ticket_lock_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.

en	Orphaned Records In ticket_index Table

en	Table ticket_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.

en	Time Settings

en	Server time zone

en	OTRS time zone

en	OTRS time zone is not set.

en	User default time zone

en	User default time zone is not set.

en	Calendar time zone is not set.

en	UI - Agent Skin Usage

en	UI - Agent Theme Usage

en	UI - Special Statistics

en	Agents using custom main menu ordering

en	Agents using favourites for the admin overview

en	Webserver

en	Loaded Apache Modules

en	MPM model

en	OTRS requires apache to be run with the 'prefork' MPM model.

en	CGI Accelerator Usage

en	You should use FastCGI or mod_perl to increase your performance.

en	mod_deflate Usage

en	Please install mod_deflate to improve GUI speed.

en	mod_filter Usage

en	Please install mod_filter if mod_deflate is used.

en	mod_headers Usage

en	Please install mod_headers to improve GUI speed.

en	Apache::Reload Usage

en	Apache::Reload or Apache2::Reload should be used as PerlModule and PerlInitHandler to prevent web server restarts when installing and upgrading modules.

en	Apache2::DBI Usage

en	Apache2::DBI should be used to get a better performance with pre-established database connections.

en	Environment Variables

en	Support Data Collection

en	Support data could not be collected from the web server.

en	Webserver Version

en	Could not determine webserver version.

en	Concurrent Users Details

en	Concurrent Users

en	OK

en	Setting %s does not exists!

en	Setting %s is not locked to this user!

en	Setting value is not valid!

en	Could not add modified setting!

en	Could not update modified setting!

en	Setting could not be unlocked!

en	Missing key %s!

en	Invalid setting: %s

en	Could not combine settings values into a perl hash.

en	Can not lock the deployment for UserID '%s'!

en	All Settings

en	Default

en	Value is not correct! Please, consider updating this field.

en	Value doesn't satisfy regex (%s).

en	Enabled

en	Disabled

en	System was not able to calculate user Date in OTRSTimeZone!

en	System was not able to calculate user DateTime in OTRSTimeZone!

en	Value is not correct! Please, consider updating this module.

en	Value is not correct! Please, consider updating this setting.

en	Reset of unlock time.

en	Chat Participant

en	Chat Message Text

en	Authentication succeeded, but no user data record is found in the database. Please contact the administrator.

en	Can`t remove SessionID.

en	Logout successful.

en	Error: invalid session.

en	No Permission to use this frontend module!

en	Authentication succeeded, but no customer record is found in the customer backend. Please contact the administrator.

en	Reset password unsuccessful. Please contact the administrator.

en	Added via Customer Panel (%s)

en	Customer user can't be added!

en	Can't send account info!

en	Action "%s" not found!

en	Group for default access.

en	Group of all administrators.

en	Group for statistics access.

en	All new state types (default: viewable).

en	All open state types (default: viewable).

en	All closed state types (default: not viewable).

en	All 'pending reminder' state types (default: viewable).

en	All 'pending auto *' state types (default: viewable).

en	All 'removed' state types (default: not viewable).

en	State type for merged tickets (default: not viewable).

en	New ticket created by customer.

en	Ticket is closed successful.

en	Ticket is closed unsuccessful.

en	Open tickets.

en	Customer removed ticket.

en	Ticket is pending for agent reminder.

en	Ticket is pending for automatic close.

en	State for merged tickets.

en	system standard salutation (en)

en	Standard Salutation.

en	system standard signature (en)

en	Standard Signature.

en	Standard Address.

en	Follow-ups for closed tickets are possible. Ticket will be reopened.

en	Follow-ups for closed tickets are not possible. No new ticket will be created.

en	new ticket

en	Follow-ups for closed tickets are not possible. A new ticket will be created.

en	Postmaster queue.

en	All default incoming tickets.

en	All junk tickets.

en	All misc tickets.

en	Automatic reply which will be sent out after a new ticket has been created.

en	Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").

en	Automatic confirmation which is sent out after a follow-up has been received for a ticket (in case queue follow-up option is "possible").

en	Automatic response which will be sent out after a follow-up has been rejected and a new ticket has been created (in case queue follow-up option is "new ticket").

en	Auto remove will be sent out after a customer removed the request.

en	default reply (after new ticket has been created)

en	default reject (after follow-up and rejected of a closed ticket)

en	default follow-up (after a ticket follow-up has been added)

en	default reject/new ticket created (after closed follow-up with new ticket creation)

en	Unclassified

en	tmp_lock

en	Ticket create notification

en	You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services".

en	Ticket follow-up notification (unlocked)

en	You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".

en	Ticket follow-up notification (locked)

en	You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.

en	You will receive a notification as soon as a ticket owned by you is automatically unlocked.

en	Ticket owner update notification

en	Ticket responsible update notification

en	Ticket new note notification

en	Ticket queue update notification

en	You will receive a notification if a ticket is moved into one of your "My Queues".

en	Ticket pending reminder notification (locked)

en	Ticket pending reminder notification (unlocked)

en	Ticket escalation notification

en	Ticket escalation warning notification

en	Ticket service update notification

en	You will receive a notification if a ticket's service is changed to one of your "My Services".

en	Appointment reminder notification

en	You will receive a notification each time a reminder time is reached for one of your appointments.

en	Ticket email delivery failure notification

en	Error during AJAX communication. Status: %s, Error: %s

en	This window must be called from compose window.

en	Add all

en	An item with this name is already present.

en	This item still contains sub items. Are you sure you want to remove this item including its sub items?

en	Press Ctrl+C (Cmd+C) to copy to clipboard

en	Delete this Attachment

en	Deleting attachment...

en	There was an error deleting the attachment. Please check the logs for more information.

en	Attachment was deleted successfully.

en	Deleting the field and its data. This may take a while...

en	Remove this dynamic field

en	Remove selection

en	Do you really want to delete this generic agent job?

en	Delete this Event Trigger

en	Duplicate event.

en	This event is already attached to the job, Please use a different one.

en	Request Details for Communication ID

en	Show or hide the content.

en	Delete error handling module

en	It is not possible to add a new event trigger because the event is not set.

en	Delete this Invoker

en	Sorry, the only existing condition can't be removed.

en	Sorry, the only existing field can't be removed.

en	Delete conditions

en	Mapping for Key %s

en	Mapping for Key

en	Delete this Key Mapping

en	Delete this Operation

en	Delete operation

en	Delete invoker

en	Delete this Mail Account

en	Deleting the mail account and its data. This may take a while...

en	Do you really want to delete this notification language?

en	Do you really want to delete this notification?

en	Do you really want to delete this key?

en	There is a package upgrade process running, click here to see status information about the upgrade progress.

en	A package upgrade was recently finished. Click here to see the results.

en	No response from get package upgrade result.

en	Update all packages

en	Update All Packages

en	No response from package upgrade all.

en	Currently not possible

en	This is currently disabled because of an ongoing package upgrade.

en	This option is currently disabled because the OTRS Daemon is not running.

en	Are you sure you want to update all installed packages?

en	No response from get package upgrade run status.

en	Delete this PostMasterFilter

en	Deleting the postmaster filter and its data. This may take a while...

en	Remove Entity from canvas

en	No TransitionActions assigned.

en	No dialogs assigned yet. Just pick an activity dialog from the list on the left and drag it here.

en	This Activity cannot be deleted because it is the Start Activity.

en	Remove the Transition from this Process

en	As soon as you use this button or link, you will leave this screen and its current state will be saved automatically. Do you want to continue?

en	Delete Entity

en	This Activity is already used in the Process. You cannot add it twice!

en	Error during AJAX communication

en	An unconnected transition is already placed on the canvas. Please connect this transition first before placing another transition.

en	This Transition is already used for this Activity. You cannot use it twice!

en	This TransitionAction is already used in this Path. You cannot use it twice!

en	Hide EntityIDs

en	Edit Field Details

en	Customer interface does not support articles not visible for customers.

en	Sorry, the only existing parameter can't be removed.

en	Do you really want to delete this certificate?

en	Sending Update...

en	Support Data information was successfully sent.

en	Was not possible to send Support Data information.

en	Update Result

en	Generating...

en	It was not possible to generate the Support Bundle.

en	Generate Result

en	Support Bundle

en	The mail could not be sent

en	It is not possible to set this entry to invalid. All affected configuration settings have to be changed beforehand.

en	Cannot proceed

en	Update manually

en	You can either have the affected settings updated automatically to reflect the changes you just made or do it on your own by pressing 'update manually'.

en	Save and update automatically

en	Don't save, update manually

en	The item you're currently viewing is part of a not-yet-deployed configuration setting, which makes it impossible to edit it in its current state. Please wait until the setting has been deployed. If you're unsure what to do next, please contact your system administrator.

en	Search the System Configuration

en	Please enter at least one search word to find anything.

en	Unfortunately deploying is currently not possible, maybe because another agent is already deploying. Please try again later.

en	Deploy

en	The deployment is already running.

en	Deployment successful. You're being redirected...

en	There was an error. Please save all settings you are editing and check the logs for more information.

en	Reset option is required!

en	By restoring this deployment all settings will be reverted to the value they had at the time of the deployment. Do you really want to continue?

en	Keys with values can't be renamed. Please remove this key/value pair instead and re-add it afterwards.

en	Unlock setting.

en	Do you really want to delete this scheduled system maintenance?

en	Delete this Template

en	Deleting the template and its data. This may take a while...

en	Resources

en	Restore default settings

en	First select a customer user, then select a customer ID to assign to this ticket.

en	Duplicated entry

en	It is going to be deleted from the field, please try again.

en	Please enter at least one search value or * to find anything.

en	Information about the OTRS Daemon

en	Please check the fields marked as red for valid inputs.

en	Remove active filters for this widget.

en	Please wait...

en	Searching for linkable objects. This may take a while...

en	Do you really want to delete this link?

en	Are you using a browser plugin like AdBlock or AdBlockPlus? This can cause several issues and we highly recommend you to add an exception for this domain.

en	Do not show this warning again.

en	Sorry, but you can't disable all methods for notifications marked as mandatory.

en	Sorry, but you can't disable all methods for this notification.

en	Please note that at least one of the settings you have changed requires a page reload. Click here to reload the current screen.

en	An unknown error occurred. Please contact the administrator.

en	Switch to desktop mode

en	Please remove the following words from your search as they cannot be searched for:

en	Generate

en	This element has children elements and can currently not be removed.

en	Do you really want to delete this statistic?

en	Select a customer ID to assign to this ticket

en	Do you really want to continue?

en	...and %s more

en	...show less

en	Add new draft

en	Delete draft

en	There are no more drafts available.

en	It was not possible to delete this draft.

en	Event Type Filter

en	Slide the navigation bar

en	Please turn off Compatibility Mode in Internet Explorer!

en	Find out more

en	Switch to mobile mode

en	Error: Browser Check failed!

en	Reload page

en	Reload page (%ss)

en	Namespace %s could not be initialized, because %s could not be found.

en	An error occurred! Please check the browser error log for more details!

en	Open this node in a new window

en	Please add values for all keys before saving the setting.

en	The key must not be empty.

en	A key with this name ('%s') already exists.

en	Do you really want to revert this setting to its historical value?

en	Invalid date (need a past date)!

en	Not available

en	and %s more...

en	Show current selection

en	Current selection

en	Clear all

en	Filters

en	Clear search

en	Ascending sort applied,

en	Descending sort applied,

en	No sort applied,

en	sorting is disabled

en	activate to apply an ascending sort

en	activate to apply a descending sort

en	activate to remove the sort

en	Remove the filter

en	There are currently no elements available to select from.

en	Please only select one file for upload.

en	Sorry, you can only upload one file here.

en	Sorry, you can only upload %s files.

en	Please only select at most %s files for upload.

en	The following files are not allowed to be uploaded: %s

en	The following files exceed the maximum allowed size per file of %s and were not uploaded: %s

en	The following files were already uploaded and have not been uploaded again: %s

en	No space left for the following files: %s

en	Available space %s of %s.

en	Upload information

en	An unknown error occurred when deleting the attachment. Please try again. If the error persists, please contact your system administrator.

en	This is %s

en	Complex %s with %s arguments

en	No Data Available.

en	Grouped

en	Stacked

en	Stream

en	Expanded

en	Dear Customer, Unfortunately we could not detect a valid ticket number in your subject, so this email can't be processed. Please create a new ticket via the customer panel. Thanks for your help! Your Helpdesk Team

en	(work units)

en	"Slim" skin which tries to save screen space for power users.

en	(UserLogin) Firstname Lastname

en	(UserLogin) Lastname Firstname

en	(UserLogin) Lastname, Firstname

en	*** out of office until %s (%s d left) ***

en	0 - Disabled

en	1 - Available

en	1 - Enabled

en	10 Minutes

en	100 (Expert)

en	15 Minutes

en	2 - Enabled and required

en	2 - Enabled and shown by default

en	2 - Enabled by default

en	2 Minutes

en	200 (Advanced)

en	30 Minutes

en	300 (Beginner)

en	5 Minutes

en	A TicketWatcher Module.

en	A Website

en	A list of dynamic fields that are merged into the main ticket during a merge operation. Only dynamic fields that are empty in the main ticket will be set.

en	A picture

en	Access Control Lists (ACL)

en	AccountedTime

en	Activates support for customer and customer user groups.

en	Activates the ticket archive system search in the customer interface.

en	ActivityID

en	Add an inbound phone call to this ticket

en	Add an outbound phone call to this ticket

en	Added %s time unit(s), for a total of %s time unit(s).

en	Added follow-up to ticket [%s]. %s

en	Added note (%s).

en	Added phone call from customer.

en	Added phone call to customer.

en	Added system request (%s).

en	Added web request from customer.

en	Adds customers email addresses to recipients in the ticket compose screen of the agent interface. The customers email address won't be added if the article type is email-internal.

en	Adds the one time vacation days for the indicated calendar.

en	Adds the one time vacation days.

en	Adds the permanent vacation days for the indicated calendar.

en	Adds the permanent vacation days.

en	Admin Area.

en	Admin area navigation for the agent interface.

en	Admin modules overview.

en	Admin.

en	Administration

en	Agent Customer Search

en	Agent Customer Search.

en	Agent Name

en	Agent Name + FromSeparator + System Address Display Name

en	Agent Preferences.

en	Agent Statistics.

en	Agent User Search

en	Agent User Search.

en	Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to access fulltext search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	AgentTicketZoom widget that displays a table of objects linked to the ticket.

en	AgentTicketZoom widget that displays customer information for the ticket in the side bar.

en	AgentTicketZoom widget that displays ticket data in the side bar.

en	Agents ↔ Groups

en	Agents ↔ Roles

en	All CustomerIDs of a customer user.

en	All attachments (OTRS Business Solution™)

en	All customer users of a CustomerID

en	All open tickets, these tickets have already been worked on.

en	Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.

en	Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.

en	Allows default services to be selected also for non existing customers.

en	Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows generic agent to execute custom command line scripts.

en	Allows generic agent to execute custom modules.

en	Allows invalid agents to generate individual-related stats.

en	Allows the administrators to login as other customers, via the customer user administration panel.

en	Allows to save current work as draft in the close ticket screen of the agent interface.

en	Allows to save current work as draft in the email outbound screen of the agent interface.

en	Allows to save current work as draft in the ticket compose screen of the agent interface.

en	Allows to save current work as draft in the ticket forward screen of the agent interface.

en	Allows to save current work as draft in the ticket free text screen of the agent interface.

en	Allows to save current work as draft in the ticket move screen of the agent interface.

en	Allows to save current work as draft in the ticket note screen of the agent interface.

en	Allows to save current work as draft in the ticket owner screen of the agent interface.

en	Allows to save current work as draft in the ticket pending screen of the agent interface.

en	Allows to save current work as draft in the ticket phone inbound screen of the agent interface.

en	Allows to save current work as draft in the ticket phone outbound screen of the agent interface.

en	Allows to save current work as draft in the ticket priority screen of the agent interface.

en	Allows to save current work as draft in the ticket responsible screen of the agent interface.

en	Always show RichText if available

en	Arabic (Saudi Arabia)

en	ArticleTree

en	Attachment Name

en	Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.

en	Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.

en	Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.

en	Avatar

en	Balanced white skin by Felix Niklas (slim version).

en	Based on global RichText setting

en	Basic fulltext index settings. Execute "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild" in order to generate a new index.

en	Bulgarian

en	Cache time in seconds for agent authentication in the GenericInterface.

en	Cache time in seconds for customer authentication in the GenericInterface.

en	Cache time in seconds for the DB ACL backend.

en	Cache time in seconds for the DB process backend.

en	Cache time in seconds for the SSL certificate attributes.

en	Cache time in seconds for the ticket process navigation bar output module.

en	Cache time in seconds for the web service config backend.

en	Catalan

en	Change the customer for this ticket

en	Change the free fields for this ticket

en	Change the priority for this ticket

en	Change the responsible for this ticket

en	Change your avatar image.

en	Change your password and more.

en	Changed SLA to "%s" (%s).

en	Changed archive state to "%s".

en	Changed customer to "%s".

en	Changed dynamic field %s from "%s" to "%s".

en	Changed owner to "%s" (%s).

en	Changed pending time to "%s".

en	Changed queue to "%s" (%s) from "%s" (%s).

en	Changed responsible to "%s" (%s).

en	Changed service to "%s" (%s).

en	Changed state from "%s" to "%s".

en	Changed title from "%s" to "%s".

en	Changed type from "%s" (%s) to "%s" (%s).

en	Chat communication channel.

en	Checkbox

en	Checks for articles that needs to be updated in the article search index.

en	Checks for communication log entries to be deleted.

en	Checks for queued outgoing emails to be sent.

en	Checks if an E-Mail is a followup to an existing ticket by searching the subject for a valid ticket number.

en	Checks if an email is a follow-up to an existing ticket with external ticket number which can be found by ExternalTicketNumberRecognition filter module.

en	Checks the SystemID in ticket number detection for follow-ups. If not enabled, SystemID will be changed after using the system.

en	Checks the availability of OTRS Business Solution™ for this system.

en	Checks the entitlement status of OTRS Business Solution™.

en	Chinese (Simplified)

en	Chinese (Traditional)

en	Choose for which kind of ticket changes you want to receive notifications. Please note that you can't completely disable notifications marked as mandatory.

en	Choose which notifications you'd like to receive.

en	Closed tickets (customer user)

en	Closed tickets (customer)

en	Cloud Services

en	Cloud service admin module registration for the transport layer.

en	Collect support data for asynchronous plug-in modules.

en	Column ticket filters for Ticket Overviews type "Small".

en	Columns that can be filtered in the escalation view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the locked view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the queue view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the responsible view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the service view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the status view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the ticket search result view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the watch view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Comment2

en	Communication

en	Communication & Notifications

en	Communication Log GUI

en	Communication log limit per page for Communication Log Overview.

en	CommunicationLog Overview Limit

en	Company Status

en	Company Tickets.

en	Company name which will be included in outgoing emails as an X-Header.

en	Compat module for AgentZoom to AgentTicketZoom.

en	Complex

en	Configure Processes.

en	Configure and manage ACLs.

en	Configure any additional readonly mirror databases that you want to use.

en	Configure sending of support data to OTRS Group for improved support.

en	Configure which screen should be shown after a new ticket has been created.

en	Configure your own log text for PGP.

en	Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".

en	Controls how to display the ticket history entries as readable values.

en	Controls if CustomerID is automatically copied from the sender address for unknown customers.

en	Controls if CustomerID is read-only in the agent interface.

en	Controls if more than one from entry can be set in the new phone ticket in the agent interface.

en	Controls if the admin is allowed to import a saved system configuration in SysConfig.

en	Controls if the admin is allowed to make changes to the database via AdminSelectBox.

en	Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.

en	Controls if the ticket and article seen flags are removed when a ticket is archived.

en	Create New process ticket.

en	Create Ticket

en	Create and manage calendars.

en	Create and manage customer users.

en	Create and manage templates.

en	Create and manage ticket notifications.

en	Create new Ticket.

en	Create new email ticket and send this out (outbound).

en	Create new email ticket.

en	Create new phone ticket (inbound).

en	Create new phone ticket.

en	Create new process ticket.

en	Create tickets.

en	Created ticket [%s] in "%s" with priority "%s" and state "%s".

en	Croatian

en	Custom RSS Feed

en	Custom RSS feed.

en	Custom text for the page shown to customers that have no tickets yet (if you need those text translated add them to a custom translation module).

en	Customer Administration

en	Customer IDs

en	Customer Information Center Search.

en	Customer Information Center search.

en	Customer Information Center.

en	Customer Ticket Print Module.

en	Customer User Administration

en	Customer User Information

en	Customer User Information Center Search.

en	Customer User Information Center search.

en	Customer User Information Center.

en	Customer Users ↔ Customers

en	Customer Users ↔ Groups

en	Customer Users ↔ Services

en	Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

en	Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

en	Customer preferences.

en	Customer ticket overview

en	Customer ticket search.

en	Customer ticket zoom

en	Customer user search

en	CustomerID search

en	CustomerName

en	CustomerUser

en	Customers ↔ Groups

en	Customizable stop words for fulltext index. These words will be removed from the search index.

en	Czech

en	Danish

en	Dashboard overview.

en	Date / Time

en	Default (Slim)

en	Default ProcessManagement entity prefixes for entity IDs that are automatically generated.

en	Default agent name

en	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".

en	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".

en	Default display type for recipient (To,Cc) names in AgentTicketZoom and CustomerTicketZoom.

en	Default display type for sender (From) names in AgentTicketZoom and CustomerTicketZoom.

en	Default skin for the agent interface (slim version).

en	Default skin for the agent interface.

en	Default skin for the customer interface.

en	Default value for NameX

en	Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = "complex"). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.

en	Define a mapping between variables of the customer user data (keys) and dynamic fields of a ticket (values). The purpose is to store customer user data in ticket dynamic fields. The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent. They mustn't be enabled for AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer. If they were, they would have precedence over the automatically set values. To use this mapping, you have to also activate the Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser setting.

en	Define dynamic field name for end time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.

en	Define dynamic field name for start time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.

en	Define the max depth of queues.

en	Define the queue comment 2.

en	Define the service comment 2.

en	Define the sla comment 2.

en	Define the start day of the week for the date picker for the indicated calendar.

en	Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If 'None' is selected, initials will be displayed instead. Please note that selecting anything other than 'None' will transfer the encrypted email address of the particular user to an external service.

en	Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = "complex"). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won't work with the preview mode.

en	Defines a permission context for customer to group assignment.

en	Defines a sleep time in microseconds between tickets while they are been processed by a job.

en	Defines all the languages that are available to the application. Specify only English names of languages here.

en	Defines all the languages that are available to the application. Specify only native names of languages here.

en	Defines all the parameters for this item in the customer preferences. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control).

en	Defines all the parameters for this notification transport.

en	Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=[% Data.CustomerID %]' or '').

en	Defines an overview module to show the address book view of a customer user list.

en	Defines available article actions for Chat articles.

en	Defines available article actions for Email articles.

en	Defines available article actions for Internal articles.

en	Defines available article actions for Phone articles.

en	Defines available article actions for invalid articles.

en	Defines available groups for the admin overview screen.

en	Defines chat communication channel.

en	Defines default headers for outgoing emails.

en	Defines email communication channel.

en	Defines from which ticket attributes the agent can select the result order.

en	Defines groups for preferences items.

en	Defines how many deployments the system should keep.

en	Defines if a pre-sorting by priority should be done in the queue view.

en	Defines if a pre-sorting by priority should be done in the service view.

en	Defines if a ticket lock is required in the email outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.

en	Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.

en	Defines if the communication between this system and OTRS Group servers that provide cloud services is possible. If set to 'Disable cloud services', some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.

en	Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.

en	Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).

en	Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.

en	Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.

en	Defines if the message in the email resend screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.

en	Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.

en	Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.

en	Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.

en	Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).

en	Defines if time accounting must be set to all tickets in bulk action.

en	Defines internal communication channel.

en	Defines out of office message template. Two string parameters (%s) available: end date and number of days left.

en	Defines phone communication channel.

en	Defines queues that's tickets are used for displaying as calendar events.

en	Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the PostMaster header to be used on the filter for keeping the current state of the ticket.

en	Defines the agent preferences key where the shared secret key is stored.

en	Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.

en	Defines the body text for notification mails sent to agents, about new password.

en	Defines the body text for notification mails sent to agents, with token about new requested password.

en	Defines the body text for notification mails sent to customers, about new password.

en	Defines the body text for notification mails sent to customers, with token about new requested password.

en	Defines the calendar width in percent. Default is 95%.

en	Defines the config options for the autocompletion feature.

en	Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the customer preferences key where the shared secret key is stored.

en	Defines the default agent name in the ticket zoom view of the customer interface.

en	Defines the default auto response type of the article for this operation.

en	Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.

en	Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.

en	Defines the default maximum number of statistics per page on the overview screen.

en	Defines the default next state for a ticket after customer follow-up in the customer interface.

en	Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.

en	Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.

en	Defines the default queue for new tickets in the agent interface.

en	Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).

en	Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.

en	Defines the default sort criteria for all queues displayed in the queue view.

en	Defines the default sort criteria for all services displayed in the service view.

en	Defines the default sort order for all services in the service view, after priority sort.

en	Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.

en	Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.

en	Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.

en	Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.

en	Defines the default ticket type for new customer tickets in the customer interface.

en	Defines the default ticket type.

en	Defines the default visibility of the article to customer for this operation.

en	Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.

en	Defines the dynamic fields that are used for displaying on calendar events.

en	Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.

en	Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).

en	Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups).

en	Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).

en	Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).

en	Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for this operation, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for this operation, which gets used for ticket history in the agent interface.

en	Defines the hours and week days of the indicated calendar, to count the working time.

en	Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".

en	Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.

en	Defines the list of types for templates.

en	Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).

en	Defines the maximum number of affected tickets per job.

en	Defines the maximum number of quoted lines to be added to responses.

en	Defines the maximum number of tasks to be executed as the same time.

en	Defines the maximum size in KiloByte of GenericInterface responses that get logged to the gi_debugger_entry_content table.

en	Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.

en	Defines the module that shows all the currently logged in customers in the agent interface.

en	Defines the module that shows the currently logged in agents in the customer interface.

en	Defines the module that shows the currently logged in customers in the customer interface.

en	Defines the module to display a notification if cloud services are disabled.

en	Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.

en	Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.

en	Defines the module to display a notification in the agent interface if the system configuration is out of sync.

en	Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.

en	Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.

en	Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.

en	Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.

en	Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).

en	Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.

en	Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.

en	Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.

en	Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.

en	Defines the module to generate code for periodic page reloads.

en	Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.

en	Defines the name of the indicated calendar.

en	Defines the name of the table where the user preferences are stored.

en	Defines the next possible states after sending a message in the email outbound screen of the agent interface.

en	Defines the next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.

en	Defines the number of days to keep the daemon log files.

en	Defines the number of header fields in frontend modules for add and update postmaster filters. It can be up to 99 fields.

en	Defines the number of hours a communication will be stored, whichever its status.

en	Defines the number of hours a successful communication will be stored.

en	Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt.

en	Defines the period of time (in minutes) before agent is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the period of time (in minutes) before customer is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the priority in which the information is logged and presented.

en	Defines the recipient target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "System address" displays all system addresses) in the agent interface.

en	Defines the recipient target of the tickets ("Queue" shows all queues, "SystemAddress" shows only the queues which are assigned to system addresses) in the customer interface.

en	Defines the required permission to show a ticket in the escalation view of the agent interface.

en	Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting 'CustomerTicketTextField' the values for the recipient field can be specified.

en	Defines the sender for rejected emails.

en	Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen.

en	Defines the shown links in the footer area of the customer and public interface of this OTRS system. The value in "Key" is the external URL, the value in "Content" is the shown label.

en	Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).

en	Defines the target attribute in the link to external customer database. E.g. 'AsPopup PopupType_TicketAction'.

en	Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.

en	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

en	Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the two-factor module to authenticate agents.

en	Defines the two-factor module to authenticate customers.

en	Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

en	Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.

en	Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.

en	Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.Console.pl Maint::Ticket::UnlockTimeout" can be used.

en	Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.

en	Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Defines time in minutes since last modification for drafts of specified type before they are considered expired.

en	Defines whether to index archived tickets for fulltext searches.

en	Defines which article sender types should be shown in the preview of a ticket.

en	Defines which items are available for 'Action' in third level of the ACL structure.

en	Defines which items are available in first level of the ACL structure.

en	Defines which items are available in second level of the ACL structure.

en	Defines, which tickets of which ticket state types should not be listed in linked ticket lists.

en	Delete expired cache from core modules.

en	Delete expired loader cache weekly (Sunday mornings).

en	Delete expired sessions.

en	Delete expired ticket draft entries.

en	Delete expired upload cache hourly.

en	Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.

en	Deploy and manage OTRS Business Solution™.

en	Detached

en	Determines if a button to delete a link should be displayed next to each link in each zoom mask.

en	Determines if the statistics module may generate ticket lists.

en	Determines the next possible ticket states, for process tickets in the agent interface.

en	Determines the next possible ticket states, for process tickets in the customer interface.

en	Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.

en	Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.

en	Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.

en	Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

en	Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

en	Disable autocomplete in the login screen.

en	Disable cloud services

en	Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).

en	Disables the redirection to the last screen overview / dashboard after a ticket is closed.

en	Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box.

en	Display a warning and prevent search when using stop words within fulltext search.

en	Display communication log entries.

en	Display settings to override defaults for Process Tickets.

en	Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.

en	Dropdown

en	Dutch

en	Dutch stop words for fulltext index. These words will be removed from the search index.

en	Dynamic Fields Checkbox Backend GUI

en	Dynamic Fields Date Time Backend GUI

en	Dynamic Fields Drop-down Backend GUI

en	Dynamic Fields GUI

en	Dynamic Fields Multiselect Backend GUI

en	Dynamic Fields Overview Limit

en	Dynamic Fields Text Backend GUI

en	Dynamic Fields used to export the search result in CSV format.

en	Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key => My Group', 'Content: Name_X, NameY'.

en	Dynamic fields limit per page for Dynamic Fields Overview.

en	Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.

en	Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface.

en	Dynamic fields shown in the email outbound screen of the agent interface.

en	Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.

en	Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.

en	Dynamic fields shown in the ticket close screen of the agent interface.

en	Dynamic fields shown in the ticket compose screen of the agent interface.

en	Dynamic fields shown in the ticket email screen of the agent interface.

en	Dynamic fields shown in the ticket forward screen of the agent interface.

en	Dynamic fields shown in the ticket free text screen of the agent interface.

en	Dynamic fields shown in the ticket medium format overview screen of the agent interface.

en	Dynamic fields shown in the ticket move screen of the agent interface.

en	Dynamic fields shown in the ticket note screen of the agent interface.

en	Dynamic fields shown in the ticket overview screen of the customer interface.

en	Dynamic fields shown in the ticket owner screen of the agent interface.

en	Dynamic fields shown in the ticket pending screen of the agent interface.

en	Dynamic fields shown in the ticket phone inbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone outbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone screen of the agent interface.

en	Dynamic fields shown in the ticket preview format overview screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the customer interface.

en	Dynamic fields shown in the ticket priority screen of the agent interface.

en	Dynamic fields shown in the ticket responsible screen of the agent interface.

en	Dynamic fields shown in the ticket search overview results screen of the customer interface.

en	Dynamic fields shown in the ticket search screen of the agent interface.

en	Dynamic fields shown in the ticket search screen of the customer interface.

en	Dynamic fields shown in the ticket small format overview screen of the agent interface.

en	Dynamic fields shown in the ticket zoom screen of the customer interface.

en	DynamicField

en	DynamicField backend registration.

en	DynamicField object registration.

en	E-Mail Outbound

en	Edit Customer Companies.

en	Edit Customer Users.

en	Edit customer company

en	Email Outbound

en	Email Resend

en	Email communication channel.

en	Enable highlighting queues based on ticket age.

en	Enable keep-alive connection header for SOAP responses.

en	Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.

en	Enabled filters.

en	Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.

en	Enables fetch S/MIME from CustomerUser backend support.

en	Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!

en	Enables or disables the debug mode over frontend interface.

en	Enables the minimal ticket counter size (if "Date" was selected as TicketNumberGenerator).

en	Enables ticket type feature.

en	English (Canada)

en	English (United Kingdom)

en	English (United States)

en	English stop words for fulltext index. These words will be removed from the search index.

en	Enroll process for this ticket

en	Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token.

en	EscalationTime

en	Estonian

en	Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).

en	Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.

en	Event module that performs an update statement on TicketIndex to rename the queue name there if needed and if StaticDB is actually used.

en	Event module that updates customer company object name for dynamic fields.

en	Event module that updates customer user object name for dynamic fields.

en	Event module that updates customer user search profiles if login changes.

en	Event module that updates customer user service membership if login changes.

en	Event module that updates customer users after an update of the Customer.

en	Event module that updates tickets after an update of the Customer User.

en	Event module that updates tickets after an update of the Customer.

en	Events Ticket Calendar

en	Example package autoload configuration.

en	Executes a custom command or module. Note: if module is used, function is required.

en	Executes follow-up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.

en	Executes follow-up checks on attachment contents for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on email body for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on the raw source email for mails that don't have a ticket number in the subject.

en	External

en	External Link

en	Fetch emails via fetchmail (using SSL).

en	Fetch emails via fetchmail.

en	Fetch incoming emails from configured mail accounts.

en	File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.

en	Filter for debugging ACLs. Note: More ticket attributes can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

en	Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

en	Finnish

en	First Queue

en	FirstLock

en	FirstResponse

en	FirstResponseDiffInMin

en	FirstResponseInMin

en	Firstname Lastname

en	Firstname Lastname (UserLogin)

en	For these state types the ticket numbers are striked through in the link table.

en	Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

en	French

en	French (Canada)

en	French stop words for fulltext index. These words will be removed from the search index.

en	Frontend

en	Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).

en	Frontend module registration (disable ticket processes screen if no process available) for Customer.

en	Frontend module registration (disable ticket processes screen if no process available).

en	Frontend module registration (show personal favorites as sub navigation items of 'Admin').

en	Frontend module registration for the public interface.

en	Full value

en	Fulltext index regex filters to remove parts of the text.

en	Fulltext search

en	Galician

en	General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.

en	Generate dashboard statistics.

en	Generic Info module.

en	GenericInterface Debugger GUI

en	GenericInterface ErrorHandling GUI

en	GenericInterface Invoker Event GUI

en	GenericInterface Invoker GUI

en	GenericInterface Operation GUI

en	GenericInterface TransportHTTPREST GUI

en	GenericInterface TransportHTTPSOAP GUI

en	GenericInterface Web Service GUI

en	GenericInterface Web Service History GUI

en	GenericInterface Web Service Mapping GUI

en	GenericInterface module registration for an error handling module.

en	GenericInterface module registration for the invoker layer.

en	GenericInterface module registration for the mapping layer.

en	GenericInterface module registration for the operation layer.

en	GenericInterface module registration for the transport layer.

en	German

en	German stop words for fulltext index. These words will be removed from the search index.

en	Gives customer users group based access to tickets from customer users of the same customer (ticket CustomerID is a CustomerID of the customer user).

en	Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Global Search Module.

en	Good PGP signature.
es-co	Añadir Firma

en	Google Authenticator

en	Graph: Bar Chart

en	Graph: Line Chart

en	Graph: Stacked Area Chart

en	Greek

en	Hebrew

en	Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild".

en	High Contrast

en	High contrast skin for visually impaired users.

en	Hindi

en	Hungarian

en	If "DB" was selected for Customer::AuthModule, the encryption type of passwords must be specified.

en	If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\\user to user).

en	If "bcrypt" was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.

en	If active, none of the regular expressions may match the user's email address to allow registration.

en	If active, one of the regular expressions has to match the user's email address to allow registration.

en	If enabled debugging information for ACLs is logged.

en	If enabled debugging information for transitions is logged.

en	If enabled the daemon will redirect the standard error stream to a log file.

en	If enabled the daemon will redirect the standard output stream to a log file.

en	If enabled the daemon will use this directory to create its PID files. Note: Please stop the daemon before any change and use this setting only if <$OTRSHome>/var/run/ can not be used.

en	If enabled, OTRS will deliver all CSS files in minified form.

en	If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.

en	If enabled, the cache data be held in memory.

en	If enabled, the cache data will be stored in cache backend.

en	If enabled, the customer can search for tickets in all services (regardless what services are assigned to the customer).

en	If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.

en	If enabled, users that haven't selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC.

en	If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).

en	If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).

en	If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.

en	If this option is enabled, tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.

en	If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system!

en	If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector.

en	If you're going to be out of office, you may wish to let other users know by setting the exact dates of your absence.

en	Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.

en	Include tickets of subqueues per default when selecting a queue.

en	Include unknown customers in ticket filter.

en	Incoming Phone Call.

en	IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command "bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild" for initial index creation.

en	Indicates if a bounce e-mail should always be treated as normal follow-up.

en	Indonesian

en	Inline

en	Input

en	Internal communication channel.

en	It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.

en	Italian

en	Italian stop words for fulltext index. These words will be removed from the search index.

en	Ivory

en	Ivory (Slim)

en	Japanese

en	JavaScript function for the search frontend.

en	Korean

en	Last Screen Overview

en	Last customer subject

en	Lastname Firstname

en	Lastname Firstname (UserLogin)

en	Lastname, Firstname

en	Lastname, Firstname (UserLogin)

en	LastnameFirstname

en	Latvian

en	Left

en	Link Object.

en	Link customer users to customers.

en	Link customer users to groups.

en	Link customer users to services.

en	Link customers to groups.

en	Link templates to attachments.

en	Link templates to queues.

en	List of all CustomerCompany events to be displayed in the GUI.

en	List of all CustomerUser events to be displayed in the GUI.

en	List of all DynamicField events to be displayed in the GUI.

en	List of all LinkObject events to be displayed in the GUI.

en	List of all Package events to be displayed in the GUI.

en	List of all article events to be displayed in the GUI.

en	List of all queue events to be displayed in the GUI.

en	List of all ticket events to be displayed in the GUI.

en	List of default Standard Templates which are assigned automatically to new Queues upon creation.

en	List of responsive CSS files to always be loaded for the agent interface.

en	List of responsive CSS files to always be loaded for the customer interface.

en	List view

en	Lithuanian

en	Loader module registration for the agent interface.

en	Loader module registration for the customer interface.

en	Lock / unlock this ticket

en	Locked Tickets.

en	Logged in users.

en	Logged-In Users

en	Logout of customer panel.

en	Loop protection: no auto-response sent to "%s".

en	Macedonian

en	Mail Accounts

en	MailQueue configuration settings.

en	Main menu item registration.

en	Main menu registration.

en	Makes the application block external content loading.

en	Malay

en	Manage OTRS Group cloud services.

en	Manage System Configuration Deployments.

en	Manage support data.

en	Manage system registration.

en	Manage tasks triggered by event or time based execution.

en	Mark this ticket as junk!

en	Max size (in rows) of the informed agents box in the agent interface.

en	Max size (in rows) of the involved agents box in the agent interface.

en	Max size of the subjects in an email reply and in some overview screens.

en	Maximal auto email responses to own email-address a day, configurable by email address (Loop-Protection).

en	Maximum Number of a calendar shown in a dropdown.

en	Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.

en	Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.

en	Maximum number of tickets to be displayed in the result of this operation.

en	Merge this ticket and all articles into another ticket

en	Merged Ticket (%s/%s) to (%s/%s).

en	Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.

en	Minute

en	Miscellaneous

en	Module to check if a incoming e-mail message is bounce.

en	Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.

en	Module to check the group permissions for customer access to tickets.

en	Module to check the group permissions for the access to tickets.

en	Module to define the email security options to use (PGP or S/MIME).

en	Module to encrypt composed messages (PGP or S/MIME).

en	Module to fetch customer users SMIME certificates of incoming messages.

en	Module to filter encrypted bodies of incoming messages.

en	Module to grant access if the CustomerID of the customer has necessary group permissions.

en	Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.

en	Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.

en	Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).

en	Module to grant access to the agent responsible of a ticket.

en	Module to grant access to the creator of a ticket.

en	Module to grant access to the owner of a ticket.

en	Module to grant access to the watcher agents of a ticket.

en	Module used to detect if attachments are present.

en	Multiselect

en	My Services

en	My Tickets.

en	Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.

en	NameX

en	New Window

en	New process ticket

en	News about OTRS.

en	Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.

en	No public key found.
es-co	No se encontraron datos de ticket.

en	No valid OpenPGP data found.
es-co	No se encontraron datos de ticket.

en	None

en	Norwegian

en	Notified about response time escalation.

en	Notified about solution time escalation.

en	Notified about update time escalation.

en	Number of tickets to be displayed in each page.

en	OTRS Group Services

en	OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.

en	OTRS doesn't support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).

en	Open an external link!

en	Open tickets (customer user)

en	Open tickets (customer)

en	Option

en	Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Other Customers

en	Out Of Office

en	Out of Office users.

en	Overview Escalated Tickets.

en	Overview Refresh Time

en	Overview of all Tickets per assigned Queue.

en	Overview of all escalated tickets.

en	Overview of all open tickets.

en	Overview of customer tickets.

en	PGP Key Management

en	Package event module file a scheduler task for update registration.

en	Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomService object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the column filters of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id status widget of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket events calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the upcoming events widget of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the pages (in which the communication log entries are shown) of the communication log overview.

en	Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the ticket preview overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	ParentChild

en	People

en	Performs the configured action for each event (as an Invoker) for each configured web service.

en	Persian

en	Phone Call.

en	Phone communication channel.

en	Picture Upload

en	Picture upload module.

en	Picture-Upload

en	Polish

en	Portuguese

en	Portuguese (Brasil)

en	Process Management Activity Dialog GUI

en	Process Management Activity GUI

en	Process Management Path GUI

en	Process Management Transition Action GUI

en	Process Management Transition GUI

en	Process Ticket.

en	Process pending tickets.

en	ProcessID

en	Processes & Automation

en	Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).

en	Provides a matrix overview of the tickets per state per queue

en	Provides customer users access to tickets even if the tickets are not assigned to a customer user of the same customer ID(s), based on permission groups.

en	Queues ↔ Auto Responses

en	Rebuild the ticket index for AgentTicketQueue.

en	Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.

en	Registers a log module, that can be used to log communication related information.

en	Removes old generic interface debug log entries created before the specified amount of days.

en	Removes old system configuration deployments (Sunday mornings).

en	Removes old ticket number counters (each 10 minutes).

en	Removes the ticket watcher information when a ticket is archived.

en	Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.

en	Reports

en	Reports (OTRS Business Solution™)

en	Reprocess mails from spool directory that could not be imported in the first place.

en	Required permissions to use the email outbound screen in the agent interface.

en	Required permissions to use the email resend screen in the agent interface.

en	Required permissions to use the ticket phone inbound screen in the agent interface.

en	Resend Ticket Email.

en	Resent email to "%s".

en	Responsible Tickets

en	Responsible Tickets.

en	Restores a ticket from the archive (only if the event is a state change to any open available state).

en	Retains all services in listings even if they are children of invalid elements.

en	Right

en	Roles ↔ Groups

en	Romanian

en	Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").

en	Running Process Tickets

en	Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.

en	Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.

en	Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

en	Russian

en	SMS

en	SMS (Short Message Service)

en	Sample command output

en	Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.

en	Schedule a maintenance period.

en	Search Ticket.

en	Search Tickets.

en	Search User

en	Search.

en	Second Queue

en	Select after which period ticket overviews should refresh automatically.

en	Select how many tickets should be shown in overviews by default.

en	Select the main interface language.

en	Select your personal time zone. All times will be displayed relative to this time zone.

en	Select your preferred layout for the software.

en	Select your preferred theme for OTRS.

en	Selects the cache backend to use.

en	Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).

en	Send new outgoing mail from this ticket

en	Sends customer notifications just to the mapped customer.

en	Sends registration information to OTRS group.

en	Sends the notifications which are configured in the admin interface under "Ticket Notifications".

en	Sent "%s" notification to "%s" via "%s".

en	Sent auto follow-up to "%s".

en	Sent auto reject to "%s".

en	Sent auto reply to "%s".

en	Sent email to "%s".

en	Sent email to customer.

en	Sent notification to "%s".

en	Serbian Cyrillic

en	Serbian Latin

en	Service view

en	ServiceView

en	Set a new password by filling in your current password and a new one.

en	Set the limit of tickets that will be executed on a single genericagent job execution.

en	Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.

en	Sets if SLA must be selected by the agent.

en	Sets if SLA must be selected by the customer.

en	Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Sets if queue must be selected by the agent.

en	Sets if service must be selected by the agent.

en	Sets if service must be selected by the customer.

en	Sets if state must be selected by the agent.

en	Sets if ticket responsible must be selected by the agent.

en	Sets the count of articles visible in preview mode of ticket overviews.

en	Sets the default article customer visibility for new email tickets in the agent interface.

en	Sets the default article customer visibility for new phone tickets in the agent interface.

en	Sets the default error message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default link type of split tickets in the agent interface.

en	Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.

en	Sets the default message for the notification is shown on a running system maintenance period.

en	Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.

en	Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.

en	Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.

en	Sets the minutes a notification is shown for notice about upcoming system maintenance period.

en	Sets the preferred digest to be used for PGP binary.

en	Sets the queue in the ticket close screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket note screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the queue in the ticket responsible screen of a zoomed ticket in the agent interface.

en	Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the state of a ticket in the close ticket screen of the agent interface.

en	Sets the state of a ticket in the ticket bulk screen of the agent interface.

en	Sets the state of a ticket in the ticket free text screen of the agent interface.

en	Sets the state of a ticket in the ticket note screen of the agent interface.

en	Sets the state of a ticket in the ticket responsible screen of the agent interface.

en	Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket bulk screen of the agent interface.

en	Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.

en	Sets the time zone that will be assigned to newly created users and will be used for users that haven't yet set a time zone. This is the time zone being used as default to convert date and time between the OTRS time zone and the user's time zone.

en	Shared Secret

en	Show article as rich text even if rich text writing is disabled.

en	Show command line output.

en	Show queues even when only locked tickets are in.

en	Show the current owner in the customer interface.

en	Show the current queue in the customer interface.

en	Show the history for this ticket

en	Shows a count of attachments in the ticket zoom, if the article has attachments.

en	Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a note in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.

en	Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a teaser link in the menu for the ticket attachment view of OTRS Business Solution™.

en	Shows all both ro and rw tickets in the service view.

en	Shows all the articles of the ticket (expanded) in the agent zoom view.

en	Shows all the articles of the ticket (expanded) in the customer zoom view.

en	Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).

en	Shows information on how to start OTRS Daemon

en	Shows link to external page in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows the article head information in the agent zoom view.

en	Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).

en	Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Shows the title field in the close ticket screen of the agent interface.

en	Shows the title field in the ticket free text screen of the agent interface.

en	Shows the title field in the ticket note screen of the agent interface.

en	Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket responsible screen of the agent interface.

en	Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.

en	Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.

en	Signature data.
es-co	Firma actualizada!

en	Simple

en	Slovak

en	Slovenian

en	Software Package Manager.

en	SolutionDiffInMin

en	SolutionInMin

en	Some description!

en	Some picture description!

en	Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.

en	Spam

en	Spanish

en	Spanish (Colombia)

en	Spanish (Mexico)

en	Spanish stop words for fulltext index. These words will be removed from the search index.

en	Specifies the directory to store the data in, if "FS" was selected for ArticleStorage.

en	Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.

en	Specifies the email addresses to get notification messages from scheduler tasks.

en	Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.

en	Specifies the group where the user needs rw permissions so that they can edit other users preferences.

en	Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).

en	Specifies the order in which the firstname and the lastname of agents will be displayed.

en	Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.

en	Specifies whether the (MIMEBase) article attachments will be indexed and searchable.

en	Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.

en	Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!

en	Specify the password to authenticate for the first mirror database.

en	Specify the username to authenticate for the first mirror database.

en	Stable

en	Started response time escalation.

en	Started solution time escalation.

en	Started update time escalation.

en	Starts a wildcard search of the active object after the link object mask is started.

en	Statistic Reports overview.

en	Statistics overview.

en	Stopped response time escalation.

en	Stopped solution time escalation.

en	Stopped update time escalation.

en	Strips empty lines on the ticket preview in the service view.

en	Support Agent

en	Swahili

en	Swedish

en	System Address Display Name

en	System Configuration Deployment

en	System Configuration Group

en	System Maintenance

en	Templates ↔ Attachments

en	Templates ↔ Queues

en	Textarea

en	Thai

en	The PGP signature is expired.
es-co	Firma para respuestas por correo.

en	The PGP signature was made by a revoked key, this could mean that the signature is forged.

en	The PGP signature was made by an expired key.

en	The PGP signature with the keyid has not been verified successfully.

en	The PGP signature with the keyid is good.

en	The daemon registration for the scheduler cron task manager.

en	The daemon registration for the scheduler future task manager.

en	The daemon registration for the scheduler generic agent task manager.

en	The daemon registration for the scheduler task worker.

en	The daemon registration for the system configuration deployment sync manager.

en	The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.

en	The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.

en	The logo shown in the header of the agent interface for the skin "High Contrast". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.

en	The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The logo shown on top of the login box of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The maximal number of articles expanded on a single page in AgentTicketZoom.

en	The maximal number of articles shown on a single page in AgentTicketZoom.

en	The maximum number of mails fetched at once before reconnecting to the server.

en	The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.

en	The value of the From field

en	This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.

en	This is a Description for Comment on Framework.

en	This is a Description for DynamicField on Framework.

en	This is the default orange - black skin for the customer interface.

en	This is the default orange - black skin.

en	This key is not certified with a trusted signature!

en	This module is part of the admin area of OTRS.

en	This option defines the dynamic field in which a Process Management activity entity id is stored.

en	This option defines the dynamic field in which a Process Management process entity id is stored.

en	This option defines the process tickets default lock.

en	This option defines the process tickets default priority.

en	This option defines the process tickets default queue.

en	This option defines the process tickets default state.

en	This option will deny the access to customer company tickets, which are not created by the customer user.

en	This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.

en	This setting is deprecated. Set OTRSTimeZone instead.

en	This setting shows the sorting attributes in all overview screen, not only in queue view.

en	This will allow the system to send text messages via SMS.

en	Ticket Close.

en	Ticket Compose Bounce Email.

en	Ticket Compose email Answer.

en	Ticket Customer.

en	Ticket Forward Email.

en	Ticket FreeText.

en	Ticket History.

en	Ticket Lock.

en	Ticket Merge.

en	Ticket Move.

en	Ticket Note.

en	Ticket Notifications

en	Ticket Outbound Email.

en	Ticket Owner.

en	Ticket Pending.

en	Ticket Print.

en	Ticket Priority.

en	Ticket Queue Overview

en	Ticket Responsible.

en	Ticket Watcher

en	Ticket Zoom

en	Ticket Zoom.

en	Ticket bulk module.

en	Ticket event module that triggers the escalation stop events.

en	Ticket limit per page for Ticket Overview "Medium".

en	Ticket limit per page for Ticket Overview "Preview".

en	Ticket limit per page for Ticket Overview "Small".

en	Ticket notifications

en	Ticket plain view of an email.

en	Ticket split dialog.

en	Ticket title

en	Ticket zoom view.

en	TicketNumber

en	Tickets.

en	To accept login information, such as an EULA or license.

en	To download attachments.

en	To view HTML attachments.

en	Toggles display of OTRS FeatureAddons list in PackageManager.

en	Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Tree view

en	Triggers ticket escalation events and notification events for escalation.

en	Turkish

en	Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!

en	Turns on drag and drop for the main navigation.

en	Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.

en	Tweak the system as you wish.

en	Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration.

en	Ukrainian

en	Unlock tickets that are past their unlock timeout.

en	Unlock tickets whenever a note is added and the owner is out of office.

en	Upload your PGP key.

en	Upload your S/MIME certificate.

en	Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).

en	Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).

en	UserFirstname

en	UserLastname

en	Users, Groups & Roles

en	Uses richtext for viewing and editing ticket notification.

en	Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.

en	Vietnam

en	View all attachments of the current ticket

en	Watch this ticket

en	Watched Tickets.

en	We are performing scheduled maintenance.

en	We are performing scheduled maintenance. Login is temporarily not available.

en	We are performing scheduled maintenance. We should be back online shortly.

en	Web View

en	When agent creates a ticket, whether or not the ticket is automatically locked to the agent.

en	When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).

en	When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).

en	Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.

en	Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.

en	Yes, but hide archived tickets

en	Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.

en	Your queue selection of your preferred queues. You also get notified about those queues via email if enabled.

en	Your service selection of your preferred services. You also get notified about those services via email if enabled.

en	attachment

en	bounce

en	compose

en	debug

en	error

en	forward

en	info

en	inline

en	notice

en	pending

en	responsible

en	stats