en	Edit ACL

en	Check the official %sdocumentation%s.

en	Edit ACL Information

en	Edit ACL Structure

en	Save ACL

en	Calendar Management

en	Add Calendar

en	Edit Calendar

en	Calendar Overview

en	Add new Calendar

en	Import Appointments

en	Calendar Import

en	Here you can upload a configuration file to import a calendar to your system. The file needs to be in .yml format as exported by calendar management module.

en	Upload calendar configuration

en	Import Calendar

en	Filter for Calendars

en	Filter for calendars

en	Depending on the group field, the system will allow users the access to the calendar according to their permission level.

en	Read only: users can see and export all appointments in the calendar.

en	Move into: users can modify appointments in the calendar, but without changing the calendar selection.

en	Create: users can create and delete appointments in the calendar.

en	Read/write: users can manage the calendar itself.

en	URL

en	Export calendar

en	Download calendar

en	Copy public calendar URL

en	Calendar name

en	Calendar with same name already exists.

en	Color

en	Permission group

en	Ticket Appointments

en	End date

en	Use options below to narrow down for which tickets appointments will be automatically created.

en	Please select a valid queue.

en	Search attributes

en	Define rules for creating automatic appointments in this calendar based on ticket data.

en	Add Rule

en	Appointment Import

en	Uploaded file must be in valid iCal format (.ics).

en	If desired Calendar is not listed here, please make sure that you have at least 'create' permissions.

en	Update existing appointments?

en	All existing appointments in the calendar with same UniqueID will be overwritten.

en	Upload calendar

en	Import appointments

en	Appointment Notification Management

en	Filter for Notifications

en	Filter for notifications

en	Here you can upload a configuration file to import appointment notifications to your system. The file needs to be in .yml format as exported by the appointment notification module.

en	Here you can choose which events will trigger this notification. An additional appointment filter can be applied below to only send for appointments with certain criteria.

en	Appointment Filter

en	Team

en	Resource

en	Send to all group members (agents only)

en	Notify user just once per day about a single appointment using a selected transport.

en	Please activate this transport in order to use it.

en	Notifications are sent to an agent.

en	To get the first 20 character of the appointment title.

en	To get the appointment attribute

en	To get the calendar attribute

en	This field must have less then 200 characters.

en	Article visible for customer

en	Enable email security

en	Email security level

en	If signing key/certificate is missing

en	If encryption key/certificate is missing

en	Filter for attachments

en	Do you really want to delete this attachment?

en	Filter for auto responses

en	To get the name of the ticket's customer user (if given).

en	Communication Log

en	Time Range

en	Show only communication logs created in specific time range.

en	Filter for Communications

en	Filter for communications

en	In this screen you can see an overview about incoming and outgoing communications.

en	You can change the sort and order of the columns by clicking on the column header.

en	If you click on the different entries, you will get redirected to a detailed screen about the message.

en	Status for: %s

en	Failing accounts

en	Some account problems

en	No account problems

en	No account activity

en	Number of accounts with problems: %s

en	Number of accounts with warnings: %s

en	Failing communications

en	No communication problems

en	No communication logs

en	Number of reported problems: %s

en	Open communications

en	No active communications

en	Number of open communications: %s

en	Average processing time

en	List of communications (%s)

en	Entries per page

en	No communications found.

en	%s s

en	Account Status

en	Back to overview

en	Filter for Accounts

en	Filter for accounts

en	You can change the sort and order of those columns by clicking on the column header.

en	Account status for: %s

en	Account

en	No accounts found.

en	Communication Log Details (%s)

en	Start Time

en	End Time

en	No communication log entries found.

en	Duration

en	#

en	No log entries found.

en	Detail view for %s communication started at %s

en	Filter for Log Entries

en	Filter for log entries

en	Show only entries with specific priority and higher:

en	Communication Log Overview (%s)

en	No communication objects found.

en	Communication Log Details

en	Please select an entry from the list.

en	Please note

en	This customer backend is read only!

en	You can manage these groups via the configuration setting "CustomerGroupCompanyAlwaysGroups".

en	This customer backend is read only, but the customer user preferences can be changed!

en	This CustomerID is invalid.

en	Effective Permissions for Customer User

en	Group Permissions

en	This customer user has no group permissions.

en	Table above shows effective group permissions for the customer user. The matrix takes into account all inherited permissions (e.g. via customer groups). Note: The table does not consider changes made to this form without submitting it.

en	Customer Access

en	This customer user has no customer access.

en	Table above shows granted customer access for the customer user by permission context. The matrix takes into account all inherited access (e.g. via customer groups). Note: The table does not consider changes made to this form without submitting it.

en	Manage Customer User-Customer Relations

en	Select the customer user:customer relations.

en	Change Customer Relations for Customer User

en	Change Customer User Relations for Customer

en	Manage Customer User-Group Relations

en	Just use this feature if you want to define group permissions for customer users.

en	Edit Customer User Default Groups

en	These groups are automatically assigned to all customer users.

en	Filter for groups

en	Select the customer user - group permissions.

en	If nothing is selected, then there are no permissions in this group (tickets will not be available for the customer user).

en	Customer User Default Groups:

en	Manage Customer User-Service Relations

en	Filter for services

en	Filter for Dynamic Fields

en	Filter for dynamic fields

en	More Business Fields

en	Would you like to benefit from additional dynamic field types for businesses? Upgrade to %s to get access to the following field types:

en	Use external databases as configurable data sources for this dynamic field.

en	Web service

en	External web services can be configured as data sources for this dynamic field.

en	This feature allows to add (multiple) contacts with data to tickets.

en	Is not possible to invalidate this entry, all config settings have to be changed beforehand.

en	This dynamic field is used in the following config settings:

en	If special characters (&, @, :, /, etc.) should not be encoded, use 'url' instead of 'uri' filter.

en	Admin Message

en	Generic Agent Job Management

en	Edit Job

en	Add Job

en	Run Job

en	Filter for Jobs

en	Filter for jobs

en	Automatic Execution (Multiple Tickets)

en	Automatic execution values are in the system timezone.

en	Event Based Execution (Single Ticket)

en	To add a new event select the event object and event name

en	Customer user ID

en	Add dynamic field

en	Last close times
en-gb	Last changed times

en	No last close time settings.
en-gb	No close time settings.

en	Ticket last close
en-gb	Ticket closed

en	Ticket last close between
en-gb	Ticket closed between

en	New customer user ID

en	Visible for customer

en	Web Service Management

en	Communication ID

en	Add ErrorHandling

en	Edit ErrorHandling

en	Do you really want to delete this error handling module?

en	General options

en	The name can be used to distinguish different error handling configurations.

en	Error handling module backend

en	This OTRS error handling backend module will be called internally to process the error handling mechanism.

en	Processing options

en	Configure filters to control error handling module execution.

en	Only requests matching all configured filters (if any) will trigger module execution.

en	Operation filter

en	Only execute error handling module for selected operations.

en	Note: Operation is undetermined for errors occuring while receiving incoming request data. Filters involving this error stage should not use operation filter.

en	Invoker filter

en	Only execute error handling module for selected invokers.

en	Error message content filter

en	Enter a regular expression to restrict which error messages should cause error handling module execution.

en	Error message subject and data (as seen in the debugger error entry) will considered for a match.

en	Example: Enter '^.*401 Unauthorized.*\\$' to handle only authentication related errors.

en	Error stage filter

en	Only execute error handling module on errors that occur during specific processing stages.

en	Example: Handle only errors where mapping for outgoing data could not be applied.

en	Error code

en	An error identifier for this error handling module.

en	This identifier will be available in XSLT-Mapping and shown in debugger output.

en	Error message

en	An error explanation for this error handling module.

en	This message will be available in XSLT-Mapping and shown in debugger output.

en	Define if processing should be stopped after module was executed, skipping all remaining modules or only those of the same backend.

en	Default behavior is to resume, processing the next module.

en	This module allows to configure scheduled retries for failed requests.

en	Default behavior of GenericInterface web services is to send each request exactly once and not to reschedule after errors.

en	If more than one module capable of scheduling a retry is executed for an individual request, the module executed last is authoritative and determines if a retry is scheduled.

en	Request retry options

en	Retry options are applied when requests cause error handling module execution (based on processing options).

en	Schedule retry

en	Should requests causing an error be triggered again at a later time?

en	Initial retry interval

en	Interval after which to trigger the first retry.

en	Note: This and all further retry intervals are based on the error handling module execution time for the initial request.

en	Factor for further retries

en	If a request returns an error even after a first retry, define if subsequent retries are triggered using the same interval or in increasing intervals.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute' and retry factor at '2', retries would be triggered at 10:01 (1 minute), 10:03 (2*1=2 minutes), 10:07 (2*2=4 minutes), 10:15 (2*4=8 minutes), ...

en	Maximum retry interval

en	If a retry interval factor of '1.5' or '2' is selected, undesirably long intervals can be prevented by defining the largest interval allowed.

en	Intervals calculated to exceed the maximum retry interval will then automatically be shortened accordingly.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum interval at '5 minutes', retries would be triggered at 10:01 (1 minute), 10:03 (2 minutes), 10:07 (4 minutes), 10:12 (8=>5 minutes), 10:17, ...

en	Maximum retry count

en	Maximum number of retries before a failing request is discarded, not counting the initial request.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry count at '2', retries would be triggered at 10:01 and 10:02 only.

en	Note: Maximum retry count might not be reached if a maximum retry period is configured as well and reached earlier.

en	This field must be empty or contain a positive number.

en	Maximum retry period

en	Maximum period of time for retries of failing requests before they are discarded (based on the error handling module execution time for the initial request).

en	Retries that would normally be triggered after maximum period is elapsed (according to retry interval calculation) will automatically be triggered at maximum period exactly.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry period at '30 minutes', retries would be triggered at 10:01, 10:03, 10:07, 10:15 and finally at 10:31=>10:30.

en	Note: Maximum retry period might not be reached if a maximum retry count is configured as well and reached earlier.

en	Add Invoker

en	Edit Invoker

en	Edit this event

en	GenericInterface Invoker Event Settings for Web Service %s

en	Delete all conditions

en	Do you really want to delete all the conditions for this event?

en	General Settings

en	Event type

en	General Shortcuts

en	MacOS Shortcuts

en	Comment code

en	Uncomment code

en	Auto format code

en	Expand/Collapse code block

en	Find

en	Find next

en	Find previous

en	Find and replace

en	Find and replace all

en	XSLT Mapping

en	XSLT stylesheet

en	The entered data is not a valid XSLT style sheet.

en	Here you can add or modify your XSLT mapping code.

en	The editing field allows you to use different functions like automatic formatting, window resize as well as tag- and bracket-completion.

en	Data includes

en	Select one or more sets of data that were created at earlier request/response stages to be included in mappable data.

en	These sets will appear in the data structure at '/DataInclude/<DataSetName>' (see debugger output of actual requests for details).

en	Data key regex filters (before mapping)

en	Data key regex filters (after mapping)

en	Regular expressions

en	Replace

en	Remove regex

en	Add regex

en	These filters can be used to transform keys using regular expressions.

en	The data structure will be traversed recursively and all configured regexes will be applied to all keys.

en	Use cases are e.g. removing key prefixes that are undesired or correcting keys that are invalid as XML element names.

en	Example 1: Search = '^jira:' / Replace = '' turns 'jira:element' into 'element'.

en	Example 2: Search = '^' / Replace = '_' turns '16x16' into '_16x16'.

en	Example 3: Search = '^(?<number>\\d+) (?<text>.+?)\\$' / Replace = '_\\$+{text}_\\$+{number}' turns '16 elementname' into '_elementname_16'.

en	For information about regular expressions in Perl please see here:

en	Perl regular expressions tutorial

en	If modifiers are desired they have to be specified within the regexes themselves.

en	Regular expressions defined here will be applied before the XSLT mapping.

en	Regular expressions defined here will be applied after the XSLT mapping.

en	Add Operation

en	Edit Operation

en	Include Ticket Data

en	Include ticket data in response.

en	Network Transport

en	Additional response headers

en	Add response header

en	URI to indicate specific location for accessing a web service.

en	Timeout

en	Timeout value for requests.

en	An optional authentication mechanism to access the remote system.

en	BasicAuth User

en	BasicAuth Password

en	Use Proxy Options

en	Show or hide Proxy options to connect to the remote system.

en	Skip Proxy

en	Skip proxy servers that might be configured globally?

en	Client Certificate

en	The full path and name of the SSL client certificate file (must be in PEM, DER or PKCS#12 format).

en	e.g. /opt/otrs/var/certificates/SOAP/certificate.pem

en	Client Certificate Key

en	The full path and name of the SSL client certificate key file (if not already included in certificate file).

en	e.g. /opt/otrs/var/certificates/SOAP/key.pem

en	Client Certificate Key Password

en	The password to open the SSL certificate if the key is encrypted.

en	Certification Authority (CA) Certificate

en	e.g. https://local.otrs.com:8000/Webservice/Example

en	Set SOAPAction

en	Set to "Yes" in order to send a filled SOAPAction header.

en	Set to "No" in order to send an empty SOAPAction header.

en	Set to "Yes" in order to check the received SOAPAction header (if not empty).

en	Set to "No" in order to ignore the received SOAPAction header.

en	SOAPAction scheme

en	Select how SOAPAction should be constructed.

en	Some web services require a specific construction.

en	Some web services send a specific construction.

en	Character to use as separator between name space and SOAP operation.

en	Usually .Net web services use "/" as separator.

en	SOAPAction free text

en	Text to be used to as SOAPAction.

en	Request name free text

en	Add Web Service

en	Edit Web Service

en	Clone Web Service

en	Export Web Service

en	Here you can specify a name for the webservice. If this field is empty, the name of the configuration file is used as name.

en	Configuration History

en	Ready2Adopt Web Services

en	Here you can activate Ready2Adopt web services showcasing our best practices that are a part of %s.

en	Please note that these web services may depend on other modules only available with certain %s contract levels (there will be a notification with further details when importing).

en	Import Ready2Adopt web service

en	Would you like to benefit from web services created by experts? Upgrade to %s to import some sophisticated Ready2Adopt web services.

en	Error Handling Modules

en	Error handling modules are used to react in case of errors during the communication. Those modules are executed in a specific order, which can be changed by drag and drop.

en	Backend

en	Add error handling module

en	Edit Mail Account for host

en	and user account

en	Filter for Mail Accounts

en	Filter for mail accounts

en	All incoming emails with one account will be dispatched in the selected queue.

en	If your account is marked as trusted, the X-OTRS headers already existing at arrival time (for priority etc.) will be kept and used, for example in PostMaster filters.

en	Outgoing email can be configured via the Sendmail* settings in %s.

en	System Configuration

en	Do you really want to delete this mail account?

en	Administration Overview

en	Filter for Items

en	Favorites

en	You can add favorites by moving your cursor over items on the right side and clicking the star icon.

en	Links

en	View the admin manual on Github

en	No Matches

en	Sorry, your search didn't match any items.

en	Set as favorite

en	Customer User ID

en	Customer visibility

en	Communication channel

en	This field is required and must have less than 4000 characters.

en	Use comma or semicolon to separate email addresses.

en	You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.

en	Downgrade to ((OTRS)) Community Edition

en	Go to the OTRS customer portal

en	Your ((OTRS)) Community Edition is the base for all future actions. Please register first before you continue with the upgrade process of %s!

en	Package installation requires patch level update of OTRS.

en	Please visit our customer portal and file a request.

en	Everything else will be done as part of your contract.

en	Your installed OTRS version is %s.

en	To install this package, you need to update to OTRS %s or higher.

en	To install this package, the Maximum OTRS Version is %s.

en	To install this package, the required Framework version is %s.

en	Why should I keep OTRS up to date?

en	You will receive updates about relevant security issues.

en	You will receive updates for all other relevant OTRS issues

en	You are about to downgrade to ((OTRS)) Community Edition and will lose the following features and all data related to these:

en	Uninstall Package

en	Go to updating instructions

en	package information

en	Package installation requires a patch level update of OTRS.

en	Package update requires a patch level update of OTRS.

en	If you are a OTRS Business Solution™ customer, please visit our customer portal and file a request.

en	Please note that your installed OTRS version is %s.

en	To install this package, you need to update OTRS to version %s or newer.

en	This package can only be installed on OTRS version %s or older.

en	This package can only be installed on OTRS version %s or newer.

en	You will receive updates for all other relevant OTRS issues.

en	How can I do a patch level update if I don’t have a contract?

en	Please find all relevant information within the updating instructions at %s.

en	Update Package

en	Update all installed packages

en	Package Information

en	Primary Key

en	Auto Increment

en	File Differences for File %s

en	Filter for PostMaster Filters

en	Filter for PostMaster filters

en	You can also use named captures %s and use the names in the 'Set' action %s (e.g. Regexp: %s, Set action: %s). A matched EMAILADDRESS has the name '%s'.

en	Do you really want to delete this postmaster filter?

en	A postmaster filter with this name already exists!

en	Search header field

en	for value

en	with value

en	Filter for Priorities

en	Filter for priorities

en	This priority is present in a SysConfig setting, confirmation for updating settings to point to the new priority is needed!

en	This priority is used in the following config settings:

en	Filter for processes

en	Ready2Adopt Processes

en	Here you can activate Ready2Adopt processes showcasing our best practices. Please note that some additional configuration may be required.

en	Would you like to benefit from processes created by experts? Upgrade to %s to import some sophisticated Ready2Adopt processes.

en	Import Ready2Adopt process

en	Communication Channel

en	Is visible for customer

en	You can start a connection between two Activities by dropping the Transition element over the Start Activity of the connection. After that you can move the loose end of the arrow to the End Activity.

en	cancel & close

en	Queue Management

en	Filter for queues

en	This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!

en	To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.

en	This queue is used in the following config settings:

en	Queues without Auto Responses

en	Show All Queues

en	Filter for templates

en	Edit System Registration

en	System Registration Overview

en	Register System

en	Validate OTRS-ID

en	System Registration not Possible

en	System Deregistration not Possible

en	Overview of Transmitted Data

en	Filter for roles

en	Filter for agents

en	Filter for SLAs

en	Filter for Certificates

en	Certificate Details

en	Filter for Salutations

en	Filter for salutations

en	Secure Mode Needs to be Enabled!

en	Filter for Results

en	Filter for results

en	%s Results

en	Service name maximum length is 200 characters (with Sub-service).

en	Detail Session View for %s (%s)

en	Filter for Sessions

en	Filter for sessions

en	Detail View for SessionID: %s - %s

en	Filter for Signatures

en	Filter for signatures

en	Filter for States

en	Filter for states

en	This state is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!

en	It's not possible to invalidate this entry because there is no other merge states in system!

en	This state is used in the following config settings:

en	The Support Bundle has been Generated

en	Add System Address

en	Filter for System Addresses

en	Filter for system addresses

en	This email address is already used as system email address.

en	This system address cannot be set to invalid.

en	This system address cannot be set to invalid, because it is used in one or more queue(s) or auto response(s).

en	online administrator documentation

en	System configuration

en	Navigate through the available settings by using the tree in the navigation box on the left side.

en	Find certain settings by using the search field below or from search icon from the top navigation.

en	Find out how to use the system configuration by reading the %s.

en	Search in all settings...

en	There are currently no settings available. Please make sure to run 'otrs.Console.pl Maint::Config::Rebuild' before using the software.

en	Changes Deployment

en	Help

en	This is an overview of all settings which will be part of the deployment if you start it now. You can compare each setting to its former state by clicking the icon on the top right.

en	To exclude certain settings from a deployment, click the checkbox on the header bar of a setting.

en	By default, you will only deploy settings which you changed on your own. If you'd like to deploy settings changed by other users, too, please click the link on top of the screen to enter the advanced deployment mode.

en	A deployment has just been restored, which means that all affected setting have been reverted to the state from the selected deployment.

en	Please review the changed settings and deploy afterwards.

en	An empty list of changes means that there are no differences between the restored and the current state of the affected settings.

en	Changes Overview

en	There are %s changed settings which will be deployed in this run.

en	Switch to basic mode to deploy settings only changed by you.

en	You have %s changed settings which will be deployed in this run.

en	Switch to advanced mode to deploy settings changed by other users, too.

en	There are no settings to be deployed.

en	Switch to advanced mode to see deployable settings changed by other users.

en	Deploy selected changes

en	This group doesn't contain any settings. Please try navigating to one of its sub groups.

en	Import & Export

en	Upload a file to be imported to your system (.yml format as exported from the System Configuration module).

en	Upload system configuration

en	Import system configuration

en	Download current configuration settings of your system in a .yml file.

en	Include user settings

en	Export current configuration

en	Search for

en	Search for category

en	Settings I'm currently editing

en	Your search for "%s" in category "%s" did not return any results.

en	Your search for "%s" in category "%s" returned one result.

en	Your search for "%s" in category "%s" returned %s results.

en	You're currently not editing any settings.

en	You're currently editing %s setting(s).

en	View a custom List of Settings

en	View single Setting: %s

en	Go back to Deployment Details

en	Filter for System Maintenances

en	Filter for system maintenances

en	Edit System Maintenance

en	Edit System Maintenance Information

en	This field must have less then 250 characters.

en	Template Management

en	To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	Manage Template-Attachment Relations

en	Filter for Types

en	Filter for types

en	This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!

en	This type is used in the following config settings:

en	Edit personal preferences for this agent

en	Effective Permissions for Agent

en	This agent has no group permissions.

en	Table above shows effective group permissions for the agent. The matrix takes into account all inherited permissions (e.g. via roles).

en	Agenda Overview

en	Manage Calendars

en	Add Appointment

en	Repeat

en	No calendars found. Please add a calendar first by using Manage Calendars page.

en	Add new Appointment

en	Calendars

en	Basic information

en	Date/Time

en	Please set this to value before End date.

en	Please set this to value after Start date.

en	This an occurrence of a repeating appointment.

en	Click here to see the parent appointment.

en	Click here to edit the parent appointment.

en	Frequency

en	Every

en	Relative point of time

en	Video call

en	Audio call

en	Customer User Address Book

en	Search for recipients and add the results as '%s'.

en	The attributes with the identifier '(Customer)' are from the customer company.

en	(e. g. Term* or *Term*)

en	The customer user is already selected in the ticket mask.

en	Select this customer user

en	Add selected customer user to

en	Customer User Information Center

en	New Appointment

en	Soon

en	5 days

en	Change Customer Relations

en	Edit customer ID

en	Note: Customer User is invalid!

en	Customer user information

en	Assigned to customer user

en	Accessible for customer user

en	Total

en	Yes, accepted.

en	Manage links for %s

en	Create new links

en	Manage existing links

en	Link with

en	Start search

en	There are currently no links. Please click 'Create new Links' on the top to link this item to other objects.

en	Unauthorized usage of %s detected

en	If you decide to downgrade to ((OTRS)) Community Edition, you will lose all database tables and data related to %s.

en	Personal Preferences

en	Please note: you're currently editing the preferences of %s.

en	Go back to editing this agent

en	Set up your personal preferences. Save each setting by clicking the checkmark on the right.

en	You can use the navigation tree below to only show settings from certain groups.

en	Dynamic Actions

en	Filter settings...

en	Filter for settings

en	Save all settings

en	Avatars have been disabled by the system administrator. You'll see your initials instead.

en	You can change your avatar image by registering with your email address %s at %s. Please note that it can take some time until your new avatar becomes available because of caching.

en	This setting can currently not be saved.

en	This setting can currently not be saved

en	Save this setting

en	Reset to default

en	Choose from the groups on the right to find the settings you'd wish to change.

en	Did you know?

en	You can change your avatar by registering with your email address %s on %s

en	Statistics Management

en	Add Statistics

en	Read more about statistics in OTRS

en	Each cell contains a singular data point.

en	Each row contains data of one entity.

en	Non-configurable complex statistics.

en	Edit Statistics

en	Save Statistic

en	Import Statistics

en	Import Statistics Configuration

en	Statistics Overview

en	View Statistics

en	Statistics Information

en	Queue invalid.

en	SLA invalid.

en	Owner invalid.

en	Please set a new responsible!

en	Responsible invalid.

en	State invalid.

en	Select one or more recipients from the customer user address book.

en	Customer user address book

en	Resend Email for %s%s%s

en	Filter for history items

en	Expand/collapse all

en	Try typing part of the ticket number or title in order to search by it.

en	Limit the search to tickets with same Customer ID (%s).

en	Inform Sender

en	Missing channel

en	Customer ID (complex search)

en	(e. g. 234*)

en	Customer ID (exact match)

en	Assigned to Customer User Login (complex search)

en	(e. g. U51*)

en	Assigned to Customer User Login (exact match)

en	Accessible to Customer User Login (exact match)

en	Please set this to value before end date.

en	Please set this to value after start date.

en	Ticket Pending Until Time (before/after)

en	Ticket Pending Until Time (between)

en	Drafts

en	Article Overview - %s Article(s)

en	Page %s

en	Via

en	Sending of this message has failed.

en	#%s

en	via %s

en	by %s

en	Toggle article details

en	This message is being processed. Already tried to send %s time(s). Next try will be %s.

en	Image

en	PDF

en	%s Ticket(s)

en	Preview of this article is not possible because %s channel is missing in the system.

en	This feature is part of the %s. Please contact us at %s for an upgrade.

en	Please re-install %s package in order to display this article.

en	Home

en	Back to admin overview

en	This Feature Requires Cloud Services

en	Dear Customer,

en	thank you for using our services.

en	Yes, I accept your license.

en	The customer ID is not changeable, no other customer ID can be assigned to this ticket.

en	First select a customer user, then you can select a customer ID to assign to this ticket.

en	Select a customer ID to assign to this ticket.

en	From all Customer IDs

en	From assigned Customer IDs

en	%s powered by %s™

en	Powered by %s™

en	%s detected possible network issues. You could either try reloading this page manually or wait until your browser has re-established the connection on its own.

en	The connection has been re-established after a temporary connection loss. Due to this, elements on this page could have stopped to work correctly. In order to be able to use all elements correctly again, it is strongly recommended to reload this page.

en	In order to experience this software, you'll need to enable JavaScript in your browser.

en	This software runs with a huge lists of browsers, please upgrade to one of these.

en	Logout %s

en	Fulltext Search in Tickets (e. g. "John*n" or "Will*")

en	Time Restrictions

en	Ticket Archive System

en	Save Search as Template?

en	Click to delete this attachment.

en	Update draft

en	Save as new draft

en	You have loaded the draft "%s".

en	You have loaded the draft "%s". You last changed it %s.

en	You have loaded the draft "%s". It was last changed %s by %s.

en	Please note that this draft is outdated because the ticket was modified since this draft was created.

en	Notifications

en	Notifications (OTRS Business Solution™)

en	Personal preferences

en	Germany

en	United States

en	Mexico

en	Hungary

en	Brazil

en	Singapore

en	Hong Kong

en	Delete link

en	Delete Link

en	Feature not Available

en	Alert

en	Stores statistics result data in a cache to be used in subsequent views with the same configuration (requires at least one selected time field).

en	Preview format

en	Between %s and %s

en	Configurable Params of Static Stat

en	This setting is disabled.

en	This setting is fixed but not deployed yet!

en	This setting is currently being overridden in %s and can't thus be changed here!

en	Changing this setting is only available in a higher config level!

en	%s (%s) is currently working on this setting.

en	Toggle advanced options for this setting

en	Disable this setting, so it is no longer effective

en	Disable

en	Enable this setting, so it becomes effective

en	Enable

en	Reset this setting to its default state

en	Reset setting

en	Allow users to adapt this setting from within their personal preferences

en	Allow users to update

en	Do not longer allow users to adapt this setting from within their personal preferences

en	Forbid users to update

en	Show user specific changes for this setting

en	Show user settings

en	Copy a direct link to this setting to your clipboard

en	Copy direct link

en	Remove this setting from your favorites setting

en	Remove from favourites

en	Add this setting to your favorites

en	Add to favourites

en	Cancel editing this setting

en	Save changes on this setting

en	Edit this setting

en	Enable this setting

en	This group doesn't contain any settings. Please try navigating to one of its sub groups or another group.

en	Now

en	User modification

en	enabled

en	disabled

en	Setting state

en	Edit search

en	Go back to admin:

en	Deployment

en	My favourite settings

en	Invalid settings

en	Filter visible settings...

en	Enable edit mode for all settings

en	Save all edited settings

en	Cancel editing for all settings

en	All actions from this widget apply to the visible settings on the right only.

en	Currently edited by me.

en	Modified but not yet deployed.

en	Currently edited by another user.

en	Different from its default value.

en	Save current setting.

en	Cancel editing current setting.

en	Navigation

en	With %s, System Configuration supports versioning, rollback and user-specific configuration settings.

en	Show

en	Draft title

en	Article display

en	Do you really want to delete "%s"?

en	Loading, please wait...

en	Click to select a file for upload.

en	Click to select files or just drop them here.

en	Click to select a file or just drop it here.

en	Uploading...

en	Process state

en	Running

en	No package information available.

en	Add key

en	Deployment comment...

en	This field can have no more than 250 characters.

en	Deploying, please wait...

en	Preparing to deploy, please wait...

en	Deploy now

en	Try again

en	Reset options

en	Reset setting on global level.

en	Reset globally

en	Remove all user changes.

en	Reset locally

en	user(s) have modified this setting.

en	Do you really want to reset this setting to it's default value?

en	You can use the category selection to limit the navigation tree below to entries from the selected category. As soon as you select the category, the tree will be re-built.

en	Database Backend

en	Address

en	%s (copy) %s

en	Please note that ACL restrictions will be ignored for the Superuser account (UserID 1).

en	System was unable to create Calendar!

en	No CalendarID!

en	You have no access to this calendar!

en	Error updating the calendar!

en	Couldn't read calendar configuration file.

en	Please make sure your file is valid.

en	Could not import the calendar!

en	Calendar imported!

en	Need CalendarID!

en	Could not retrieve data for given CalendarID

en	Successfully imported %s appointment(s) to calendar %s.

en	+5 minutes

en	+15 minutes

en	+30 minutes

en	+1 hour

en	No permissions

en	System was unable to import file!

en	Please check the log for more information.

en	Notification name already exists!

en	%s (copy)

en	Agent (resources), who are selected within the appointment

en	All agents with (at least) read permission for the appointment (calendar)

en	All agents with write permission for the appointment (calendar)

en	Yes, but require at least one active notification method.

en	Auto Response added!

en	Invalid CommunicationID!

en	All communications

en	Last 1 hour

en	Last 3 hours

en	Last 6 hours

en	Last 12 hours

en	Last 24 hours

en	Last week

en	Last month

en	Invalid StartTime: %s!

en	Successful

en	Processing

en	Failed

en	Less than a second

en	Trace

en	Warn

en	Dynamic field %s not found!

en	Unable to set value for dynamic field %s!

en	No configuration for 'CustomerGroupPermissionContext' found!

en	Please check system configuration.

en	Invalid permission context configuration:

en	Customer user updated!

en	Same Customer

en	Direct

en	Indirect

en	Change Customer User Relations for Group

en	Change Group Relations for Customer User

en	Allocate Customer Users to Service

en	Allocate Services to Customer User

en	Database (%s)

en	Web service (%s)

en	Contact with data (%s)

en	Add %s field

en	Change %s field

en	Need communication type!

en	Communication type needs to be 'Requester' or 'Provider'!

en	Invalid Subaction!

en	Need ErrorHandlingType!

en	ErrorHandlingType %s is not registered

en	Could not update web service

en	Need ErrorHandling

en	Could not determine config for error handler %s

en	Invoker processing outgoing request data

en	Mapping outgoing request data

en	Transport processing request into response

en	Mapping incoming response data

en	Invoker processing incoming response data

en	Transport receiving incoming request data

en	Mapping incoming request data

en	Operation processing incoming request data

en	Mapping outgoing response data

en	Transport sending outgoing response data

en	skip same backend modules only

en	skip all modules

en	Operation deleted

en	Invoker deleted

en	0 seconds

en	15 seconds

en	30 seconds

en	45 seconds

en	1 minute

en	2 minutes

en	3 minutes

en	4 minutes

en	5 minutes

en	30 minutes

en	1 hour

en	2 hours

en	3 hours

en	4 hours

en	5 hours

en	6 hours

en	12 hours

en	18 hours

en	1 day

en	2 days

en	3 days

en	4 days

en	6 days

en	1 week

en	MappingType %s is not registered

en	Need Invoker!

en	Need Event!

en	Could not get registered modules for Invoker

en	Could not get backend for Invoker %s

en	The event %s is not valid.

en	This sub-action is not valid

en	Regexp

en	Validation Module

en	Simple Mapping for Outgoing Data

en	Simple Mapping for Incoming Data

en	XSLT Mapping for Outgoing Data

en	XSLT Mapping for Incoming Data

en	Outgoing request data before processing (RequesterRequestInput)

en	Outgoing request data before mapping (RequesterRequestPrepareOutput)

en	Outgoing request data after mapping (RequesterRequestMapOutput)

en	Incoming response data before mapping (RequesterResponseInput)

en	Outgoing error handler data after error handling (RequesterErrorHandlingOutput)

en	Incoming request data before mapping (ProviderRequestInput)

en	Incoming request data after mapping (ProviderRequestMapOutput)

en	Outgoing response data before mapping (ProviderResponseInput)

en	Outgoing error handler data after error handling (ProviderErrorHandlingOutput)

en	Need valid Subaction!

en	This field should be an integer.

en	File or Directory not found.

en	Could not load %s.

en	Operations

en	Invokers

en	Email account fetch already fetched by another process. Please try again later!

en	Agent who created the ticket

en	Customer user of the ticket

en	All recipients of the first article

en	All recipients of the last article

en	Invisible to customer

en	Visible to customer

en	File is OK

en	Not Started

en	Updated

en	Already up-to-date

en	Installed

en	Not correctly deployed

en	Package updated correctly

en	Package was already updated

en	Dependency installed correctly

en	The package needs to be reinstalled

en	The package contains cyclic dependencies

en	Not found in on-line repositories

en	Required version is higher than available

en	Dependencies fail to upgrade or install

en	Package could not be installed

en	Package could not be upgraded

en	Repository List

en	No packages found in selected repository. Please check log for more info!

en	Production

en	Test

en	Training

en	Development

en	Role

en	Handle Private Certificate Relations

en	Invalid Settings

en	There are no invalid settings active at this time.

en	You currently don't have any favourite settings.

en	The following settings could not be found: %s

en	System Configuration could not be imported due to an unknown error, please check OTRS logs for more information.

en	Category Search

en	Some imported settings are not present in the current state of the configuration or it was not possible to update them. Please check the OTRS log for more information.

en	You need to enable the setting before locking!

en	You can't work on this setting because %s (%s) is currently working on it.

en	Missing setting name!

en	Missing ResetOptions!

en	Setting is locked by another user!

en	System was not able to lock the setting!

en	System was not able to reset the setting!

en	System was unable to update setting!

en	Missing setting name.

en	Setting not found.

en	Missing Settings!

en	System Maintenance was added successfully!

en	System Maintenance was updated successfully!

en	Week

en	All appointments

en	Appointments assigned to me

en	Showing only appointments assigned to you! Change settings

en	Appointment not found!

en	Never

en	Every Day

en	Every Week

en	Every Month

en	Every Year

en	Custom

en	Daily

en	Weekly

en	Monthly

en	Yearly

en	every

en	for %s time(s)

en	until ...

en	for ... time(s)

en	until %s

en	No notification

en	%s minute(s) before

en	%s hour(s) before

en	%s day(s) before

en	%s week before

en	before the appointment starts

en	after the appointment has been started

en	before the appointment ends

en	after the appointment has been ended

en	No permission!

en	Cannot delete ticket appointment!

en	No permissions!

en	+%s more

en	No RecipientField is given!

en	Customer Name

en	Customer User Name

en	%s Link(s) deleted successfully.

en	%s links added successfully.

en	Updated user preferences

en	System was unable to deploy your changes.

en	Setting not found!

en	System was unable to reset the setting!

en	Loading draft failed!

en	FormDraft functionality disabled!

en	Draft name is required!

en	FormDraft name %s is already in use!

en	Could not delete draft!

en	The following tickets were ignored because they are locked by another agent or you don't have write access to tickets: %s.

en	The following ticket was ignored because it is locked by another agent or you don't have write access to ticket: %s.

en	You need to select at least one ticket.

en	You either selected no ticket or only tickets which are locked by other agents.

en	The following tickets were ignored because they are locked by another agent or you don't have write access to these tickets: %s.

en	The following tickets were locked: %s.

en	Article subject will be empty if the subject contains only the ticket hook!

en	No ArticleID is given!

en	Article %s could not be found!

en	This is not an email article.

en	Couldn't use CustomerID as an invisible field.

en	This step does not belong anymore to the current activity in process for ticket '%s%s%s'! Another user changed this ticket in the meantime. Please close this window and reload the ticket.

en	Escalation Update Time In Effect

en	SMS Added

en	SMS Added (Customer)

en	Forwarded Message

en	Removed User Subscription

en	System Request.

en	Automatic Reject Sent

en	Escalation Solution Time In Effect

en	Escalation Response Time In Effect

en	Queue Changed

en	Notification Was Sent

en	This ticket does not exist, or you don't have permissions to access it in its current state.

en	Missing FormDraftID!

en	Invisible only

en	Visible only

en	Visible and invisible

en	Show Ticket Timeline View (%s)

en	Got no FormID.

en	Error: the file could not be deleted properly. Please contact your administrator (missing FileID).

en	ArticleID is needed!

en	HTML body attachment is missing!

en	You don't have sufficient permissions for ticket creation in default queue.

en	If you want to re-run the Installer, disable the SecureMode in the SysConfig.

en	Configure MySQL

en	Configure PostgreSQL

en	Configure Oracle

en	Please go back.

en	Syslog

en	Wrong database collation (%s is %s, but it needs to be utf8).

en	No %s!

en	No such user!

en	Invalid calendar!

en	Invalid URL!

en	There was an error exporting the calendar!

en	Resend this article

en	Resend

en	View message log details for this article

en	Message Log

en	Contact us at sales@otrs.com

en	Get Help

en	Upgrade to OTRS Business Solution™

en	Re-install Package

en	Re-install

en	Sent message encrypted to recipient!

en	There are no encryption keys available for the addresses: '%s'.

en	There are no selected encryption keys for the addresses: '%s'.

en	Cannot use expired encryption keys for the addresses: '%s'.

en	Cannot use revoked encryption keys for the addresses: '%s'.

en	Encrypt

en	Keys/certificates will only be shown for recipients with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	Email security

en	PGP sign

en	PGP sign and encrypt

en	PGP encrypt

en	SMIME sign

en	SMIME sign and encrypt

en	SMIME encrypt

en	Cannot use expired signing key: '%s'.

en	Cannot use revoked signing key: '%s'.

en	There are no signing keys available for the addresses '%s'.

en	There are no selected signing keys for the addresses '%s'.

en	Keys/certificates will only be shown for a sender with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	Refresh (minutes)

en	Shown customer ids

en	Offline

en	User is currently offline.

en	User is currently active.

en	Away

en	User was inactive for a while.

en	Can't connect to OTRS News server!

en	Can't get OTRS News from server!

en	Can't connect to Product News server!

en	Can't get Product News from server!

en	Can't connect to %s!

en	User set their status to unavailable.

en	Unavailable

en	The following tickets are not updated: %s.

en	This ticket does not exist, or you don't have permissions to access it in its current state. You can take one of the following actions:

en	%s TB

en	%s GB

en	%s MB

en	%s KB

en	%s B

en	Appointment

en	Archive search

en	Please verify your license data!

en	Please select a time zone in your preferences and confirm it by clicking the save button.

en	System maintenance is active!

en	A system maintenance period will start at: %s and is expected to stop at: %s

en	The installation of packages which are not verified by the OTRS Group is activated. These packages could threaten your whole system! It is recommended not to use unverified packages.

en	You have %s invalid setting(s) deployed. Click here to show invalid settings.

en	You have undeployed settings, would you like to deploy them?

en	The configuration is being updated, please be patient...

en	There is an error updating the system configuration!

en	Don't use the Superuser account to work with %s! Create new Agents and work with these accounts instead.

en	This password is forbidden by the current system configuration. Please contact the administrator if you have additional questions.

en	Can't update password, it must contain at least 2 lowercase and 2 uppercase letter characters!

en	Can't update password, it must contain at least 2 letter characters!

en	Time zone updated successfully!

en	Cancel editing and unlock this setting

en	Reset this setting to its default value.

en	Unable to load %s!

en	Couldn't read ACL configuration file. Please make sure the file is valid.

en	You have exceeded the number of concurrent agents - contact sales@otrs.com.

en	Please note that the session limit is almost reached.

en	Login rejected! You have exceeded the maximum number of concurrent Agents! Contact sales@otrs.com immediately!

en	PGP sign only

en	PGP encrypt only

en	SMIME sign only

en	SMIME encrypt only

en	PGP and SMIME not enabled.

en	Skip notification delivery

en	Send unsigned notification

en	Send unencrypted notification

en	This setting is not visible.

en	This setting can be overridden in the user preferences.

en	This setting can be overridden in the user preferences, but is not active by default.

en	Customer user "%s" already exists.

en	This email address is already in use for another customer user.

en	e.g. Text or Te*t

en	Ignore this field.

en	Couldn't read Notification configuration file. Please make sure the file is valid.

en	Imported notification has body text with more than 4000 characters.

en	File is not installed!

en	File is different!

en	Can't read file!

en	If you continue to install this package, the following issues may occur:Security problemsStability problemsPerformance problemsPlease note that issues that are caused by working with this package are not covered by OTRS service contracts.

en	The installation of packages which are not verified by the OTRS Group is not possible by default. You can activate the installation of not verified packages via the "AllowNotVerifiedPackages" system configuration setting.

en	The process "%s" and all of its data has been imported successfully.

en	Inactive

en	FadeAway

en	Sum

en	Pending until time

en	Assigned to Customer User Login

en	Last Changed

en	First Response Average (affected by escalation configuration)

en	First Response Min Time (affected by escalation configuration)

en	First Response Max Time (affected by escalation configuration)

en	First Response Working Time Average (affected by escalation configuration)

en	First Response Min Working Time (affected by escalation configuration)

en	First Response Max Working Time (affected by escalation configuration)

en	Outdated Tables

en	Outdated tables were found in the database. These can be removed if empty.

en	This character set is not yet supported, please see https://bugs.otrs.org/show_bug.cgi?id=12361. Please convert your database to the character set 'utf8'.

en	The setting character_set_database needs to be 'utf8'.

en	There were tables found which do not have 'utf8' as charset.

en	Invalid Default Values

en	Tables with invalid default values were found. In order to fix it automatically, please run: bin/otrs.Console.pl Maint::Database::Check --repair

en	The setting 'max_allowed_packet' must be higher than 64 MB.

en	Primary Key Sequences and Triggers

en	The following sequences and/or triggers with possible wrong names have been found. Please rename them manually.

en	Primary Key Sequences

en	The following sequences with possible wrong names have been found. Please rename them manually.

en	PostgreSQL 9.2 or higher is required.

en	Could not determine kernel version.

en	Perl Modules Audit

en	CPAN::Audit reported that one or more installed Perl modules have known vulnerabilities. Please note that there might be false positives for distributions patching Perl modules without changing their version number.

en	CPAN::Audit did not report any known vulnerabilities in the installed Perl modules.

en	Article Search Index Status

en	Indexed Articles

en	Articles Per Communication Channel

en	Incoming communications

en	Outgoing communications

en	Failed communications

en	Average processing time of communications (s)

en	Communication Log Account Status (last 24 hours)

en	No connections found.

en	ok

en	permanent connection errors

en	intermittent connection errors

en	Daemon is running.

en	Process Tickets

en	Email Sending Queue

en	Emails queued for sending

en	Legacy Configuration Backups

en	No legacy configuration backup files found.

en	Legacy configuration backup files found in Kernel/Config/Backups folder, but they might still be required by some packages.

en	Legacy configuration backup files are no longer needed for the installed packages, please remove them from Kernel/Config/Backups folder.

en	Package Verification Status

en	Some packages are not verified by the OTRS Group! It is recommended not to use this packages.

en	Package Framework Version Status

en	Some packages are not allowed for the current framework version.

en	Session Config Settings

en	Spooled Emails

en	There are emails in var/spool that OTRS could not process.

en	The indexing process forces the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

en	Table ticket_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.

en	OTRS time zone

en	OTRS time zone is not set.

en	User default time zone

en	User default time zone is not set.

en	Calendar time zone is not set.

en	UI - Agent Skin Usage

en	UI - Agent Theme Usage

en	UI - Special Statistics

en	Agents using custom main menu ordering

en	Agents using favourites for the admin overview

en	Support Data Collection

en	Support data could not be collected from the web server.

en	Setting %s does not exists!

en	Setting %s is not locked to this user!

en	Setting value is not valid!

en	Could not add modified setting!

en	Could not update modified setting!

en	Setting could not be unlocked!

en	Missing key %s!

en	Invalid setting: %s

en	Could not combine settings values into a perl hash.

en	Can not lock the deployment for UserID '%s'!

en	All Settings

en	Value is not correct! Please, consider updating this field.

en	Value doesn't satisfy regex (%s).

en	Enabled

en	Disabled

en	System was not able to calculate user Date in OTRSTimeZone!

en	System was not able to calculate user DateTime in OTRSTimeZone!

en	Value is not correct! Please, consider updating this module.

en	Value is not correct! Please, consider updating this setting.

en	Chat Participant

en	Chat Message Text

en	Authentication succeeded, but no user data record is found in the database. Please contact the administrator.

en	Can`t remove SessionID.

en	Error: invalid session.

en	Authentication succeeded, but no customer record is found in the customer backend. Please contact the administrator.

en	Reset password unsuccessful. Please contact the administrator.

en	Follow-ups for closed tickets are not possible. A new ticket will be created.

en	Appointment reminder notification

en	You will receive a notification each time a reminder time is reached for one of your appointments.

en	Ticket email delivery failure notification

en	Error during AJAX communication. Status: %s, Error: %s

en	This window must be called from compose window.

en	More

en	Less

en	Press Ctrl+C (Cmd+C) to copy to clipboard

en	Delete this Attachment

en	Deleting attachment...

en	There was an error deleting the attachment. Please check the logs for more information.

en	Attachment was deleted successfully.

en	Remove this dynamic field

en	Do you really want to delete this generic agent job?

en	Request Details for Communication ID

en	Delete error handling module

en	It is not possible to add a new event trigger because the event is not set.

en	Sorry, the only existing condition can't be removed.

en	Sorry, the only existing field can't be removed.

en	Delete conditions

en	Mapping for Key %s

en	Mapping for Key

en	Delete this Mail Account

en	Deleting the mail account and its data. This may take a while...

en	Do you really want to delete this key?

en	There is a package upgrade process running, click here to see status information about the upgrade progress.

en	A package upgrade was recently finished. Click here to see the results.

en	No response from get package upgrade result.

en	Update all packages

en	Update All Packages

en	No response from package upgrade all.

en	Currently not possible

en	This is currently disabled because of an ongoing package upgrade.

en	This option is currently disabled because the OTRS Daemon is not running.

en	Are you sure you want to update all installed packages?

en	No response from get package upgrade run status.

en	Delete this PostMasterFilter

en	Deleting the postmaster filter and its data. This may take a while...

en	Error during AJAX communication

en	Customer interface does not support articles not visible for customers.

en	Sorry, the only existing parameter can't be removed.

en	Do you really want to delete this certificate?

en	It is not possible to set this entry to invalid. All affected configuration settings have to be changed beforehand.

en	Cannot proceed

en	Update manually

en	You can either have the affected settings updated automatically to reflect the changes you just made or do it on your own by pressing 'update manually'.

en	Save and update automatically

en	Don't save, update manually

en	The item you're currently viewing is part of a not-yet-deployed configuration setting, which makes it impossible to edit it in its current state. Please wait until the setting has been deployed. If you're unsure what to do next, please contact your system administrator.

en	Search the System Configuration

en	Please enter at least one search word to find anything.

en	Unfortunately deploying is currently not possible, maybe because another agent is already deploying. Please try again later.

en	Deploy

en	The deployment is already running.

en	Deployment successful. You're being redirected...

en	There was an error. Please save all settings you are editing and check the logs for more information.

en	Reset option is required!

en	By restoring this deployment all settings will be reverted to the value they had at the time of the deployment. Do you really want to continue?

en	Keys with values can't be renamed. Please remove this key/value pair instead and re-add it afterwards.

en	Unlock setting.

en	Delete this Template

en	Deleting the template and its data. This may take a while...

en	Jump

en	Timeline Month

en	Timeline Week

en	Timeline Day

en	Resources

en	This is a repeating appointment

en	Would you like to edit just this occurrence or all occurrences?

en	All occurrences

en	Just this occurrence

en	Too many active calendars

en	Please either turn some off first or increase the limit in configuration.

en	Restore default settings

en	Are you sure you want to delete this appointment? This operation cannot be undone.

en	First select a customer user, then select a customer ID to assign to this ticket.

en	Please wait...

en	Searching for linkable objects. This may take a while...

en	Do you really want to delete this link?

en	Are you using a browser plugin like AdBlock or AdBlockPlus? This can cause several issues and we highly recommend you to add an exception for this domain.

en	Do not show this warning again.

en	Please note that at least one of the settings you have changed requires a page reload. Click here to reload the current screen.

en	An unknown error occurred. Please contact the administrator.

en	Generate

en	This element has children elements and can currently not be removed.

en	Select a customer ID to assign to this ticket

en	...and %s more

en	...show less

en	Add new draft

en	Delete draft

en	There are no more drafts available.

en	It was not possible to delete this draft.

en	Find out more

en	Error: Browser Check failed!

en	Reload page

en	Reload page (%ss)

en	Namespace %s could not be initialized, because %s could not be found.

en	An error occurred! Please check the browser error log for more details!

en	Open this node in a new window

en	Please add values for all keys before saving the setting.

en	The key must not be empty.

en	A key with this name ('%s') already exists.

en	Do you really want to revert this setting to its historical value?

en	Show current selection

en	Current selection

en	Ascending sort applied,

en	Descending sort applied,

en	No sort applied,

en	sorting is disabled

en	activate to apply an ascending sort

en	activate to apply a descending sort

en	activate to remove the sort

en	Remove the filter

en	Please only select one file for upload.

en	Sorry, you can only upload one file here.

en	Sorry, you can only upload %s files.

en	Please only select at most %s files for upload.

en	The following files are not allowed to be uploaded: %s

en	The following files exceed the maximum allowed size per file of %s and were not uploaded: %s

en	The following files were already uploaded and have not been uploaded again: %s

en	No space left for the following files: %s

en	Available space %s of %s.

en	Upload information

en	An unknown error occurred when deleting the attachment. Please try again. If the error persists, please contact your system administrator.

en	This is %s

en	Complex %s with %s arguments

en	No Data Available.

en	0 - Disabled

en	1 - Available

en	1 - Enabled

en	10 Minutes

en	15 Minutes

en	2 - Enabled and required

en	2 - Enabled and shown by default

en	2 - Enabled by default

en	2 Minutes

en	30 Minutes

en	5 Minutes

en	Activates support for customer and customer user groups.

en	Added %s time unit(s), for a total of %s time unit(s).

en	Added follow-up to ticket [%s]. %s

en	Added note (%s).

en	Added phone call from customer.

en	Added phone call to customer.

en	Added system request (%s).

en	Added web request from customer.

en	Adds the one time vacation days for the indicated calendar.

en	Adds the one time vacation days.

en	Adds the permanent vacation days for the indicated calendar.

en	Adds the permanent vacation days.

en	Admin area navigation for the agent interface.

en	Admin modules overview.

en	Admin.

en	Administration

en	Agent Customer Search

en	Agent Customer Search.

en	Agent Statistics.

en	Agent User Search

en	Agent User Search.

en	AgentTicketZoom widget that displays a table of objects linked to the ticket.

en	AgentTicketZoom widget that displays customer information for the ticket in the side bar.

en	AgentTicketZoom widget that displays ticket data in the side bar.

en	Agents ↔ Groups

en	Agents ↔ Roles

en	All CustomerIDs of a customer user.

en	All attachments (OTRS Business Solution™)

en	All open tickets, these tickets have already been worked on.

en	Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.

en	Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.

en	Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows generic agent to execute custom command line scripts.

en	Allows generic agent to execute custom modules.

en	Allows to save current work as draft in the close ticket screen of the agent interface.

en	Allows to save current work as draft in the email outbound screen of the agent interface.

en	Allows to save current work as draft in the ticket compose screen of the agent interface.

en	Allows to save current work as draft in the ticket forward screen of the agent interface.

en	Allows to save current work as draft in the ticket free text screen of the agent interface.

en	Allows to save current work as draft in the ticket move screen of the agent interface.

en	Allows to save current work as draft in the ticket note screen of the agent interface.

en	Allows to save current work as draft in the ticket owner screen of the agent interface.

en	Allows to save current work as draft in the ticket pending screen of the agent interface.

en	Allows to save current work as draft in the ticket phone inbound screen of the agent interface.

en	Allows to save current work as draft in the ticket phone outbound screen of the agent interface.

en	Allows to save current work as draft in the ticket priority screen of the agent interface.

en	Allows to save current work as draft in the ticket responsible screen of the agent interface.

en	Appointment Calendar overview page.

en	Appointment Notifications

en	Appointment calendar event module that prepares notification entries for appointments.

en	Appointment calendar event module that updates the ticket with data from ticket appointment.

en	Appointment edit screen.

en	Appointment list

en	Appointment list.

en	Appointment notifications

en	Appointments

en	Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.

en	Avatar

en	Basic fulltext index settings. Execute "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild" in order to generate a new index.

en	Calendar manage screen.

en	Change your avatar image.

en	Change your password and more.

en	Changed SLA to "%s" (%s).

en	Changed archive state to "%s".

en	Changed customer to "%s".

en	Changed dynamic field %s from "%s" to "%s".

en	Changed owner to "%s" (%s).

en	Changed pending time to "%s".

en	Changed queue to "%s" (%s) from "%s" (%s).

en	Changed responsible to "%s" (%s).

en	Changed service to "%s" (%s).

en	Changed state from "%s" to "%s".

en	Changed title from "%s" to "%s".

en	Changed type from "%s" (%s) to "%s" (%s).

en	Chat communication channel.

en	Checks for articles that needs to be updated in the article search index.

en	Checks for communication log entries to be deleted.

en	Checks for queued outgoing emails to be sent.

en	Checks if an email is a follow-up to an existing ticket with external ticket number which can be found by ExternalTicketNumberRecognition filter module.
en-gb	Checks if an E-Mail is a followup to an existing ticket by searching the subject for a valid ticket number.

en	Checks the SystemID in ticket number detection for follow-ups. If not enabled, SystemID will be changed after using the system.

en	Choose for which kind of appointment changes you want to receive notifications.

en	Choose for which kind of ticket changes you want to receive notifications. Please note that you can't completely disable notifications marked as mandatory.

en	Choose which notifications you'd like to receive.

en	Columns that can be filtered in the escalation view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the locked view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the queue view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the responsible view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the service view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the status view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the ticket search result view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the watch view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Communication & Notifications

en	Communication Log GUI

en	Communication log limit per page for Communication Log Overview.

en	CommunicationLog Overview Limit

en	Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".

en	Controls if CustomerID is automatically copied from the sender address for unknown customers.

en	Controls if CustomerID is read-only in the agent interface.

en	Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.

en	Create Ticket

en	Create a new calendar appointment linked to this ticket

en	Create and manage appointment notifications.

en	Create and manage calendars.

en	Create new appointment.

en	Created ticket [%s] in "%s" with priority "%s" and state "%s".

en	Custom RSS feed.

en	Customer IDs

en	Customer Information Center search.

en	Customer User Information

en	Customer User Information Center Search.

en	Customer User Information Center search.

en	Customer User Information Center.

en	Customer Users ↔ Customers

en	Customer Users ↔ Groups

en	Customer Users ↔ Services

en	Customers ↔ Groups

en	Dashboard overview.

en	Default agent name

en	Define a mapping between variables of the customer user data (keys) and dynamic fields of a ticket (values). The purpose is to store customer user data in ticket dynamic fields. The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent. They mustn't be enabled for AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer. If they were, they would have precedence over the automatically set values. To use this mapping, you have to also activate the Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser setting.

en	Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If 'None' is selected, initials will be displayed instead. Please note that selecting anything other than 'None' will transfer the encrypted email address of the particular user to an external service.

en	Define which columns are shown in the linked appointment widget (LinkObject::ViewMode = "complex"). Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.

en	Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = "complex"). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Defines a permission context for customer to group assignment.

en	Defines an icon with link to the google map page of the current location in appointment edit screen.

en	Defines an overview module to show the address book view of a customer user list.

en	Defines available article actions for Chat articles.

en	Defines available article actions for Email articles.

en	Defines available article actions for Internal articles.

en	Defines available article actions for Phone articles.

en	Defines available article actions for invalid articles.

en	Defines available groups for the admin overview screen.

en	Defines chat communication channel.

en	Defines default headers for outgoing emails.

en	Defines email communication channel.

en	Defines groups for preferences items.

en	Defines how many deployments the system should keep.

en	Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if the communication between this system and OTRS Group servers that provide cloud services is possible. If set to 'Disable cloud services', some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.

en	Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.

en	Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.

en	Defines if the message in the email resend screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.

en	Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.

en	Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.

en	Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).

en	Defines internal communication channel.

en	Defines phone communication channel.

en	Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the PostMaster header to be used on the filter for keeping the current state of the ticket.

en	Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.

en	Defines the body text for notification mails sent to agents, about new password.

en	Defines the body text for notification mails sent to agents, with token about new requested password.

en	Defines the body text for notification mails sent to customers, about new password.

en	Defines the body text for notification mails sent to customers, with token about new requested password.

en	Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the default agent name in the ticket zoom view of the customer interface.

en	Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.

en	Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.

en	Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the default queue for new tickets in the agent interface.

en	Defines the default visibility of the article to customer for this operation.

en	Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.

en	Defines the event object types that will be handled via AdminAppointmentNotificationEvent.

en	Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups).

en	Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).

en	Defines the list of params that can be passed to ticket search function.

en	Defines the module that shows all the currently logged in customers in the agent interface.

en	Defines the module that shows the currently logged in agents in the customer interface.

en	Defines the module that shows the currently logged in customers in the customer interface.

en	Defines the module to display a notification in the agent interface if the system configuration is out of sync.

en	Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.

en	Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.

en	Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).

en	Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.

en	Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.

en	Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.

en	Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.

en	Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.

en	Defines the next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the number of hours a communication will be stored, whichever its status.

en	Defines the number of hours a successful communication will be stored.

en	Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the period of time (in minutes) before agent is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the period of time (in minutes) before customer is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting 'CustomerTicketTextField' the values for the recipient field can be specified.

en	Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen.

en	Defines the shown links in the footer area of the customer and public interface of this OTRS system. The value in "Key" is the external URL, the value in "Content" is the shown label.

en	Defines the ticket appointment type backend for ticket dynamic field date time.

en	Defines the ticket appointment type backend for ticket escalation time.

en	Defines the ticket appointment type backend for ticket pending time.

en	Defines the ticket plugin for calendar appointments.

en	Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.

en	Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.

en	Defines time in minutes since last modification for drafts of specified type before they are considered expired.

en	Defines whether to index archived tickets for fulltext searches.

en	Delete expired ticket draft entries.

en	Delete expired upload cache hourly.

en	Detached

en	Determines if a button to delete a link should be displayed next to each link in each zoom mask.

en	Determines the next possible ticket states, for process tickets in the customer interface.

en	Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

en	Disable autocomplete in the login screen.

en	Disable cloud services

en	Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).

en	Disables the redirection to the last screen overview / dashboard after a ticket is closed.

en	Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box.

en	Display communication log entries.

en	Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.

en	Dutch

en	Dynamic fields limit per page for Dynamic Fields Overview.

en	Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.

en	Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface.

en	Dynamic fields shown in the email outbound screen of the agent interface.

en	Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.

en	Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.

en	Dynamic fields shown in the ticket close screen of the agent interface.

en	Dynamic fields shown in the ticket compose screen of the agent interface.

en	Dynamic fields shown in the ticket email screen of the agent interface.

en	Dynamic fields shown in the ticket forward screen of the agent interface.

en	Dynamic fields shown in the ticket free text screen of the agent interface.

en	Dynamic fields shown in the ticket medium format overview screen of the agent interface.

en	Dynamic fields shown in the ticket move screen of the agent interface.

en	Dynamic fields shown in the ticket note screen of the agent interface.

en	Dynamic fields shown in the ticket overview screen of the customer interface.

en	Dynamic fields shown in the ticket owner screen of the agent interface.

en	Dynamic fields shown in the ticket pending screen of the agent interface.

en	Dynamic fields shown in the ticket phone inbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone outbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone screen of the agent interface.

en	Dynamic fields shown in the ticket preview format overview screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the customer interface.

en	Dynamic fields shown in the ticket priority screen of the agent interface.

en	Dynamic fields shown in the ticket responsible screen of the agent interface.

en	Dynamic fields shown in the ticket search overview results screen of the customer interface.

en	Dynamic fields shown in the ticket search screen of the agent interface.

en	Dynamic fields shown in the ticket search screen of the customer interface.

en	Dynamic fields shown in the ticket small format overview screen of the agent interface.

en	Dynamic fields shown in the ticket zoom screen of the customer interface.

en	DynamicField_%s

en	Edit appointment

en	Email Resend

en	Email communication channel.

en	Enable highlighting queues based on ticket age.

en	Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.

en	Enables fetch S/MIME from CustomerUser backend support.

en	Enables ticket type feature.

en	Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token.

en	Event module that updates customer company object name for dynamic fields.

en	Event module that updates customer user object name for dynamic fields.

en	Example package autoload configuration.

en	Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.

en	External

en	External Link

en	First response time

en	For these state types the ticket numbers are striked through in the link table.

en	Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

en	Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).

en	Frontend module registration (show personal favorites as sub navigation items of 'Admin').

en	General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.

en	GenericInterface ErrorHandling GUI

en	GenericInterface Invoker Event GUI

en	GenericInterface Web Service History GUI

en	GenericInterface Web Service Mapping GUI

en	GenericInterface module registration for an error handling module.

en	Gives customer users group based access to tickets from customer users of the same customer (ticket CustomerID is a CustomerID of the customer user).

en	Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Good PGP signature.
en-gb	Add Signature

en	Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild".

en	High Contrast

en	High contrast skin for visually impaired users.

en	If "DB" was selected for Customer::AuthModule, the encryption type of passwords must be specified.

en	If "bcrypt" was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.

en	If enabled the daemon will use this directory to create its PID files. Note: Please stop the daemon before any change and use this setting only if <$OTRSHome>/var/run/ can not be used.

en	If enabled, OTRS will deliver all CSS files in minified form.

en	If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.

en	If enabled, the cache data be held in memory.

en	If enabled, the cache data will be stored in cache backend.

en	If enabled, users that haven't selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC.

en	If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).

en	If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).

en	If this option is enabled, tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.

en	If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system!

en	If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector.

en	If you're going to be out of office, you may wish to let other users know by setting the exact dates of your absence.

en	Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.

en	Import appointments screen.

en	Indicates if a bounce e-mail should always be treated as normal follow-up.

en	Inline

en	Internal communication channel.

en	It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.

en	Korean

en	Last Screen Overview

en	LastnameFirstname

en	Link customer users to customers.

en	Link customer users to groups.

en	Link customer users to services.

en	Link customers to groups.

en	Link templates to attachments.

en	Links appointments and tickets with a "Normal" type link.

en	List of all LinkObject events to be displayed in the GUI.

en	List of all appointment events to be displayed in the GUI.

en	List of all calendar events to be displayed in the GUI.

en	List of colors in hexadecimal RGB which will be available for selection during calendar creation. Make sure the colors are dark enough so white text can be overlayed on them.

en	Loader module registration for the agent interface.

en	Loader module registration for the customer interface.

en	Logged in users.

en	Logged-In Users

en	Loop protection: no auto-response sent to "%s".

en	Macedonian

en	MailQueue configuration settings.

en	Main menu item registration.

en	Makes the application block external content loading.

en	Manage System Configuration Deployments.

en	Manage different calendars.

en	Maximal auto email responses to own email-address a day, configurable by email address (Loop-Protection).

en	Maximum number of active calendars in overview screens. Please note that large number of active calendars can have a performance impact on your server by making too much simultaneous calls.

en	Merge this ticket and all articles into another ticket

en	Merged Ticket (%s/%s) to (%s/%s).

en	Minute

en	Module to check if a incoming e-mail message is bounce.

en	Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.

en	Module to define the email security options to use (PGP or S/MIME).

en	Module to encrypt composed messages (PGP or S/MIME).

en	Module to fetch customer users SMIME certificates of incoming messages.

en	Module to filter encrypted bodies of incoming messages.

en	Module to grant access if the CustomerID of the customer has necessary group permissions.

en	Module used to detect if attachments are present.

en	News about OTRS.

en	No public key found.
en-gb	No ticket data found.

en	No valid OpenPGP data found.
en-gb	No ticket data found.

en	Notified about response time escalation.

en	Notified about solution time escalation.

en	Notified about update time escalation.

en	Number of tickets to be displayed in each page.

en	OTRS Group Services

en	OTRS doesn't support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).

en	Open an external link!

en	Other Customers

en	Out of Office users.

en	Overview of all Tickets per assigned Queue.

en	Overview of all appointments.

en	Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomService object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the column filters of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket events calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the upcoming events widget of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the pages (in which the communication log entries are shown) of the communication log overview.

en	Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the ticket preview overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Pending time

en	Performs the configured action for each event (as an Invoker) for each configured web service.

en	Phone communication channel.

en	Plugin search

en	Plugin search module for autocomplete.

en	Processes & Automation

en	Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).

en	Provides a matrix overview of the tickets per state per queue

en	Provides customer users access to tickets even if the tickets are not assigned to a customer user of the same customer ID(s), based on permission groups.

en	Public Calendar

en	Public calendar.

en	Queues ↔ Auto Responses

en	Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.

en	Registers a log module, that can be used to log communication related information.

en	Removes old generic interface debug log entries created before the specified amount of days.

en	Removes old system configuration deployments (Sunday mornings).

en	Removes old ticket number counters (each 10 minutes).

en	Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.

en	Required permissions to use the email resend screen in the agent interface.

en	Resend Ticket Email.

en	Resent email to "%s".

en	Resource Overview (OTRS Business Solution™)

en	Restores a ticket from the archive (only if the event is a state change to any open available state).

en	Roles ↔ Groups

en	Romanian

en	Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").

en	Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

en	Select after which period ticket overviews should refresh automatically.

en	Select how many tickets should be shown in overviews by default.

en	Select the main interface language.

en	Select your personal time zone. All times will be displayed relative to this time zone.

en	Select your preferred layout for the software.

en	Select your preferred theme for OTRS.

en	Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).

en	Sends the notifications which are configured in the admin interface under "Ticket Notifications".

en	Sent "%s" notification to "%s" via "%s".

en	Sent auto follow-up to "%s".

en	Sent auto reject to "%s".

en	Sent auto reply to "%s".

en	Sent email to "%s".

en	Sent email to customer.

en	Sent notification to "%s".

en	Set a new password by filling in your current password and a new one.

en	Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.

en	Sets if queue must be selected by the agent.

en	Sets if state must be selected by the agent.

en	Sets if ticket responsible must be selected by the agent.

en	Sets the default article customer visibility for new email tickets in the agent interface.

en	Sets the default article customer visibility for new phone tickets in the agent interface.

en	Sets the default link type of split tickets in the agent interface.

en	Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.

en	Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.

en	Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.

en	Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.

en	Sets the preferred digest to be used for PGP binary.

en	Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).

en	Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be enabled).

en	Sets the state of a ticket in the close ticket screen of the agent interface.

en	Sets the state of a ticket in the ticket bulk screen of the agent interface.

en	Sets the state of a ticket in the ticket free text screen of the agent interface.

en	Sets the state of a ticket in the ticket note screen of the agent interface.

en	Sets the state of a ticket in the ticket responsible screen of the agent interface.

en	Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.

en	Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.

en	Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).

en	Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be enabled).

en	Sets the time zone being used internally by OTRS to e. g. store dates and times in the database. WARNING: This setting must not be changed once set and tickets or any other data containing date/time have been created.

en	Sets the time zone that will be assigned to newly created users and will be used for users that haven't yet set a time zone. This is the time zone being used as default to convert date and time between the OTRS time zone and the user's time zone.

en	Show command line output.

en	Shows a count of attachments in the ticket zoom, if the article has attachments.

en	Shows a link in the menu for creating a calendar appointment linked to the ticket directly from the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.

en	Shows a teaser link in the menu for the ticket attachment view of OTRS Business Solution™.

en	Shows all the articles of the ticket (expanded) in the agent zoom view.

en	Shows all the articles of the ticket (expanded) in the customer zoom view.

en	Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).

en	Shows link to external page in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Shows the article head information in the agent zoom view.

en	Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).

en	Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Shows the title field in the close ticket screen of the agent interface.

en	Shows the title field in the ticket free text screen of the agent interface.

en	Shows the title field in the ticket note screen of the agent interface.

en	Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.

en	Shows the title field in the ticket responsible screen of the agent interface.

en	Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.

en	Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.

en	Signature data.
en-gb	Signature updated!

en	Solution time

en	Specifies the directory to store the data in, if "FS" was selected for ArticleStorage.

en	Specifies the group where the user needs rw permissions so that they can edit other users preferences.

en	Specifies whether the (MIMEBase) article attachments will be indexed and searchable.

en	Stable

en	Started response time escalation.

en	Started solution time escalation.

en	Started update time escalation.

en	Statistic Reports overview.

en	Statistics overview.

en	Stopped response time escalation.

en	Stopped solution time escalation.

en	Stopped update time escalation.

en	Support Agent

en	System Configuration Deployment

en	System Configuration Group

en	Templates ↔ Attachments

en	Templates ↔ Queues

en	The PGP signature is expired.
en-gb	The signature for email answers.

en	The PGP signature was made by a revoked key, this could mean that the signature is forged.

en	The PGP signature was made by an expired key.

en	The PGP signature with the keyid has not been verified successfully.

en	The PGP signature with the keyid is good.

en	The daemon registration for the system configuration deployment sync manager.

en	The logo shown in the header of the agent interface for the skin "High Contrast". See "AgentLogo" for further description.

en	The logo shown on top of the login box of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.

en	The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.

en	The value of the From field

en	This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.

en	This is a Description for Comment on Framework.

en	This is a Description for DynamicField on Framework.

en	This key is not certified with a trusted signature!
en-gb	There is another field with the same name.

en	This setting is deprecated. Set OTRSTimeZone instead.

en	This setting shows the sorting attributes in all overview screen, not only in queue view.

en	Ticket Zoom

en	Ticket limit per page for Ticket Overview "Medium".

en	Ticket limit per page for Ticket Overview "Preview".

en	Ticket limit per page for Ticket Overview "Small".

en	Ticket split dialog.

en	To view HTML attachments.

en	Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Triggers add or update of automatic calendar appointments based on certain ticket times.

en	Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.

en	Tweak the system as you wish.

en	Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration.

en	Update time

en	Upload your PGP key.

en	Upload your S/MIME certificate.

en	Users, Groups & Roles

en	View all attachments of the current ticket

en	When agent creates a ticket, whether or not the ticket is automatically locked to the agent.

en	Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.

en	bounce

en	compose

en	forward

en	pending

en	responsible

en	stats