en	Set up what you want to change if the criteria match. Keep in mind that 'Possible' is a white list, 'PossibleNot' a black list.

en	Here you can upload a configuration file to import a calendar to your system. The file needs to be in .yml format as exported by calendar management module.

en	Overwrite existing entities

en	Depending on the group field, the system will allow users the access to the calendar according to their permission level.

en	Read only: users can see and export all appointments in the calendar.

en	Move into: users can modify appointments in the calendar, but without changing the calendar selection.

en	Create: users can create and delete appointments in the calendar.

en	Read/write: users can manage the calendar itself.

en	Copy public calendar URL

en	Calendar with same name already exists.

en	Use options below to narrow down for which tickets appointments will be automatically created.

en	Define rules for creating automatic appointments in this calendar based on ticket data.

en	Uploaded file must be in valid iCal format (.ics).

en	If desired Calendar is not listed here, please make sure that you have at least 'create' permissions.

en	All existing appointments in the calendar with same UniqueID will be overwritten.

en	Appointment Notification Management

en	Here you can upload a configuration file to import appointment notifications to your system. The file needs to be in .yml format as exported by the appointment notification module.

en	Upload Notification configuration

en	Import Notification configuration

en	Show in agent preferences

en	Agent preferences tooltip

en	This message will be shown on the agent preferences screen as a tooltip for this notification.

en	Here you can choose which events will trigger this notification. An additional appointment filter can be applied below to only send for appointments with certain criteria.

en	Send to these agents

en	Send to all group members (agents only)

en	Send to all role members

en	Send on out of office

en	Also send if the user is currently out of office.

en	Notify user just once per day about a single appointment using a selected transport.

en	These are the possible methods that can be used to send this notification to each of the recipients. Please select at least one method below.

en	At least one method is needed per notification.

en	Active by default in agent preferences

en	This is the default value for assigned recipient agents who didn't make a choice for this notification in their preferences yet. If the box is enabled, the notification will be sent to such agents.

en	This feature is currently not available.

en	Please activate this transport in order to use it.

en	No notification method found.

en	This language is not present or enabled on the system. This notification text could be deleted if it is not needed anymore.

en	Remove Notification Language

en	Add new notification language

en	Tag Reference

en	Notifications are sent to an agent.

en	You can use the following tags

en	To get the first 20 character of the appointment title.

en	To get the appointment attribute

en	To get the calendar attribute

en	Attributes of the recipient user for the notification

en	Config options

en	Example notification

en	Additional recipient email addresses

en	This field must have less then 200 characters.

en	Article visible for customer

en	An article will be created if the notification is sent to the customer or an additional email address.

en	Use this template to generate the complete email (only for HTML emails).

en	Enable email security

en	Email security level

en	If signing key/certificate is missing

en	If encryption key/certificate is missing

en	Filter for Attachments

en	Filter for attachments

en	Filter for Auto Responses

en	Filter for auto responses

en	Reference

en	To get the name of the ticket's customer user (if given).

en	Options of the current customer user data

en	Ticket responsible options

en	Options of the current user who requested this action

en	Options of the ticket data

en	Options of ticket dynamic fields internal key values

en	Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields

en	Cloud Service Management

en	Support Data Collector

en	Support data collector

en	Currently support data is only shown in this system.

en	It is highly recommended to send this data to OTRS Group in order to get better support.

en	Send support data

en	This will allow the system to send additional support data information to OTRS Group.

en	System Registration

en	To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)

en	Register this System

en	System Registration is disabled for your system. Please check your configuration.

en	System registration is a service of OTRS Group, which provides a lot of advantages!

en	Please note that the use of OTRS cloud services requires the system to be registered.

en	Register this system

en	Here you can configure available cloud services that communicate securely with %s.

en	Available Cloud Services

en	Communication Log

en	Show only communication logs created in specific time range.

en	In this screen you can see an overview about incoming and outgoing communications.

en	You can change the sort and order of the columns by clicking on the column header.

en	If you click on the different entries, you will get redirected to a detailed screen about the message.

en	Failing accounts

en	Some account problems

en	No account problems

en	No account activity

en	Number of accounts with problems: %s

en	Number of accounts with warnings: %s

en	Failing communications

en	No communication problems

en	No communication logs

en	Average processing time

en	List of communications (%s)

en	%s s

en	You can change the sort and order of those columns by clicking on the column header.

en	Account status for: %s

en	Communication Log Details (%s)

en	Start Time

en	End Time

en	No communication log entries found.

en	#

en	No log entries found.

en	Detail view for %s communication started at %s

en	Filter for Log Entries

en	Filter for log entries

en	Show only entries with specific priority and higher:

en	Communication Log Overview (%s)

en	No communication objects found.

en	Communication Log Details

en	Please select an entry from the list.

en	Please note

en	This customer backend is read only!

en	Manage Customer-Group Relations

en	Just use this feature if you want to define group permissions for customers.

en	These groups are automatically assigned to all customers.

en	You can manage these groups via the configuration setting "CustomerGroupCompanyAlwaysGroups".

en	If nothing is selected, then there are no permissions in this group (tickets will not be available for the customer).

en	Change Group Relations for Customer

en	Change Customer Relations for Group

en	Toggle %s Permission for all

en	Toggle %s permission for %s

en	Customer Default Groups:

en	No changes can be made to these groups.

en	Customer user are needed to have a customer history and to login via customer panel.

en	List (%s total)

en	This customer backend is read only, but the customer user preferences can be changed!

en	This email address is not allowed due to the system configuration.

en	This email address failed MX check.

en	DNS problem, please check your configuration and the error log.

en	The syntax of this email address is incorrect.

en	Effective Permissions for Customer User

en	Table above shows effective group permissions for the customer user. The matrix takes into account all inherited permissions (e.g. via customer groups). Note: The table does not consider changes made to this form without submitting it.

en	This customer user has no customer access.

en	Table above shows granted customer access for the customer user by permission context. The matrix takes into account all inherited access (e.g. via customer groups). Note: The table does not consider changes made to this form without submitting it.

en	Manage Customer User-Customer Relations

en	Select the customer user:customer relations.

en	Change Customer Relations for Customer User

en	Change Customer User Relations for Customer

en	Toggle active state for all

en	Toggle active state for %s

en	Manage Customer User-Group Relations

en	Just use this feature if you want to define group permissions for customer users.

en	Edit Customer User Default Groups

en	These groups are automatically assigned to all customer users.

en	You can manage these groups via the configuration setting "CustomerGroupAlwaysGroups".

en	Select the customer user - group permissions.

en	If nothing is selected, then there are no permissions in this group (tickets will not be available for the customer user).

en	Customer User Default Groups:

en	Manage Customer User-Service Relations

en	Edit default services

en	Dynamic Fields Management

en	Add new field for object

en	Filter for Dynamic Fields

en	Filter for dynamic fields

en	More Business Fields

en	Would you like to benefit from additional dynamic field types for businesses? Upgrade to %s to get access to the following field types:

en	Use external databases as configurable data sources for this dynamic field.

en	External web services can be configured as data sources for this dynamic field.

en	Contact with data

en	This feature allows to add (multiple) contacts with data to tickets.

en	To add a new field, select the field type from one of the object's list, the object defines the boundary of the field and it can't be changed after the field creation.

en	Dynamic Fields List

en	Dynamic fields per page

en	General

en	This field is required, and the value should be alphabetic and numeric characters only.

en	Must be unique and only accept alphabetic and numeric characters.

en	Changing this value will require manual changes in the system.

en	This is the name to be shown on the screens where the field is active.

en	This field is required and must be numeric.

en	This is the order in which this field will be shown on the screens where is active.

en	Is not possible to invalidate this entry, all config settings have to be changed beforehand.

en	This dynamic field is used in the following config settings:

en	Default date difference

en	This field must be numeric.

en	The difference from NOW (in seconds) to calculate the field default value (e.g. 3600 or -60).

en	Define years period

en	Activate this feature to define a fixed range of years (in the future and in the past) to be displayed on the year part of the field.

en	Years in the past

en	Years in the past to display (default: 5 years).

en	Years in the future

en	Years in the future to display (default: 5 years).

en	Show link

en	Here you can specify an optional HTTP link for the field value in Overviews and Zoom screens.

en	If special characters (&, @, :, /, etc.) should not be encoded, use 'url' instead of 'uri' filter.

en	Link for preview

en	If filled in, this URL will be used for a preview which is shown when this link is hovered in ticket zoom. Please note that for this to work, the regular URL field above needs to be filled in, too.

en	Restrict entering of dates

en	Here you can restrict the entering of dates of tickets.

en	Activate this option to create an empty selectable value.

en	Tree View

en	Activate this option to display values as a tree.

en	Translatable values

en	If you activate this option the values will be translated to the user defined language.

en	You need to add the translations manually into the language translation files.

en	Specify the height (in lines) for this field in the edit mode.

en	Specify the width (in characters) for this field in the edit mode.

en	Here you can specify a regular expression to check the value. The regex will be executed with the modifiers xms.

en	Admin Message

en	With this module, administrators can send messages to agents, group or role members.

en	Create Administrative Message

en	Send message to role members

en	Also send to customers in groups

en	Generic Agent Job Management

en	Edit Job

en	Add Job

en	Run Job

en	Filter for Jobs

en	Filter for jobs

en	Job Settings

en	Job name

en	The name you entered already exists.

en	Automatic Execution (Multiple Tickets)

en	Execution Schedule

en	Schedule minutes

en	Schedule hours

en	Schedule days

en	Automatic execution values are in the system timezone.

en	Event Based Execution (Single Ticket)

en	Event Triggers

en	List of all configured events

en	Additionally or alternatively to a periodic execution, you can define ticket events that will trigger this job.

en	If a ticket event is fired, the ticket filter will be applied to check if the ticket matches. Only then the job is run on that ticket.

en	Do you really want to delete this event trigger?

en	Add Event Trigger

en	To add a new event select the event object and event name

en	Fulltext-search in article (e. g. "Mar*in" or "Baue*").

en	Ticket lock

en	Add dynamic field

en	Create times

en	Last changed times

en	No last changed time settings.

en	Ticket last changed between

en	Change times

en	Last close times
cs	Čas Uzavření - bez nastavení

en	No last close time settings.
cs	Čas Uzavření - bez nastavení

en	Ticket last close
cs	Uzavřené Tikety

en	Ticket last close between
cs	Uzavřené Tikety mezi

en	Close times

en	Pending times

en	Escalation times

en	Escalation - first response time

en	Escalation - update time

en	Escalation - solution time

en	Archive search option

en	Update/Add Ticket Attributes

en	Set new service

en	Set new Service Level Agreement

en	Set new priority

en	Set new queue

en	Set new state

en	Set new agent

en	new owner

en	Set new ticket lock

en	Execute Ticket Commands

en	Warning: All affected tickets will be removed from the database and cannot be restored!

en	Execute Custom Module

en	Param %s key

en	Param %s value

en	%s Tickets affected! What do you want to do?

en	Warning: You used the DELETE option. All deleted tickets will be lost!

en	Warning: There are %s tickets affected but only %s may be modified during one job execution!

en	GenericInterface Web Service Management

en	Debugger

en	Do you really want to clear the debug log of this web service?

en	Request List

en	Communication ID

en	Remote IP

en	Loading

en	Select a single request to see its details.

en	Add ErrorHandling

en	Edit ErrorHandling

en	Do you really want to delete this error handling module?

en	All configuration data will be lost.

en	The name can be used to distinguish different error handling configurations.

en	Please provide a unique name for this web service.

en	Error handling module backend

en	This OTRS error handling backend module will be called internally to process the error handling mechanism.

en	Configure filters to control error handling module execution.

en	Only requests matching all configured filters (if any) will trigger module execution.

en	Operation filter

en	Only execute error handling module for selected operations.

en	Note: Operation is undetermined for errors occuring while receiving incoming request data. Filters involving this error stage should not use operation filter.

en	Invoker filter

en	Only execute error handling module for selected invokers.

en	Error message content filter

en	Enter a regular expression to restrict which error messages should cause error handling module execution.

en	Error message subject and data (as seen in the debugger error entry) will considered for a match.

en	Example: Enter '^.*401 Unauthorized.*\\$' to handle only authentication related errors.

en	Error stage filter

en	Only execute error handling module on errors that occur during specific processing stages.

en	Example: Handle only errors where mapping for outgoing data could not be applied.

en	Error code

en	An error identifier for this error handling module.

en	This identifier will be available in XSLT-Mapping and shown in debugger output.

en	An error explanation for this error handling module.

en	This message will be available in XSLT-Mapping and shown in debugger output.

en	Define if processing should be stopped after module was executed, skipping all remaining modules or only those of the same backend.

en	Default behavior is to resume, processing the next module.

en	This module allows to configure scheduled retries for failed requests.

en	Default behavior of GenericInterface web services is to send each request exactly once and not to reschedule after errors.

en	If more than one module capable of scheduling a retry is executed for an individual request, the module executed last is authoritative and determines if a retry is scheduled.

en	Request retry options

en	Retry options are applied when requests cause error handling module execution (based on processing options).

en	Schedule retry

en	Should requests causing an error be triggered again at a later time?

en	Initial retry interval

en	Interval after which to trigger the first retry.

en	Note: This and all further retry intervals are based on the error handling module execution time for the initial request.

en	Factor for further retries

en	If a request returns an error even after a first retry, define if subsequent retries are triggered using the same interval or in increasing intervals.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute' and retry factor at '2', retries would be triggered at 10:01 (1 minute), 10:03 (2*1=2 minutes), 10:07 (2*2=4 minutes), 10:15 (2*4=8 minutes), ...

en	Maximum retry interval

en	If a retry interval factor of '1.5' or '2' is selected, undesirably long intervals can be prevented by defining the largest interval allowed.

en	Intervals calculated to exceed the maximum retry interval will then automatically be shortened accordingly.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum interval at '5 minutes', retries would be triggered at 10:01 (1 minute), 10:03 (2 minutes), 10:07 (4 minutes), 10:12 (8=>5 minutes), 10:17, ...

en	Maximum retry count

en	Maximum number of retries before a failing request is discarded, not counting the initial request.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry count at '2', retries would be triggered at 10:01 and 10:02 only.

en	Note: Maximum retry count might not be reached if a maximum retry period is configured as well and reached earlier.

en	This field must be empty or contain a positive number.

en	Maximum retry period

en	Maximum period of time for retries of failing requests before they are discarded (based on the error handling module execution time for the initial request).

en	Retries that would normally be triggered after maximum period is elapsed (according to retry interval calculation) will automatically be triggered at maximum period exactly.

en	Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry period at '30 minutes', retries would be triggered at 10:01, 10:03, 10:07, 10:15 and finally at 10:31=>10:30.

en	Note: Maximum retry period might not be reached if a maximum retry count is configured as well and reached earlier.

en	Add Invoker

en	Edit Invoker

en	Do you really want to delete this invoker?

en	Invoker Details

en	The name is typically used to call up an operation of a remote web service.

en	Invoker backend

en	This OTRS invoker backend module will be called to prepare the data to be sent to the remote system, and to process its response data.

en	Mapping for outgoing request data

en	The data from the invoker of OTRS will be processed by this mapping, to transform it to the kind of data the remote system expects.

en	Mapping for incoming response data

en	The response data will be processed by this mapping, to transform it to the kind of data the invoker of OTRS expects.

en	This invoker will be triggered by the configured events.

en	Add Event

en	To add a new event select the event object and event name and click on the "+" button

en	Asynchronous event triggers are handled by the OTRS Scheduler Daemon in background (recommended).

en	Synchronous event triggers would be processed directly during the web request.

en	GenericInterface Invoker Event Settings for Web Service %s

en	Delete all conditions

en	Do you really want to delete all the conditions for this event?

en	Conditions can only operate on non-empty fields.

en	Type of Linking between Conditions

en	Type of Linking

en	And can't be repeated on the same condition.

en	Mapping Simple

en	Default rule for unmapped keys

en	This rule will apply for all keys with no mapping rule.

en	Default rule for unmapped values

en	This rule will apply for all values with no mapping rule.

en	New key map

en	Add key mapping

en	Mapping for Key

en	Remove key mapping

en	Key mapping

en	Map key

en	matching the

en	to new key

en	to new value

en	Do you really want to delete this key mapping?

en	MacOS Shortcuts

en	Comment code

en	Uncomment code

en	Auto format code

en	Expand/Collapse code block

en	XSLT Mapping

en	XSLT stylesheet

en	The entered data is not a valid XSLT style sheet.

en	Here you can add or modify your XSLT mapping code.

en	The editing field allows you to use different functions like automatic formatting, window resize as well as tag- and bracket-completion.

en	Select one or more sets of data that were created at earlier request/response stages to be included in mappable data.

en	These sets will appear in the data structure at '/DataInclude/<DataSetName>' (see debugger output of actual requests for details).

en	Data key regex filters (before mapping)

en	Data key regex filters (after mapping)

en	These filters can be used to transform keys using regular expressions.

en	The data structure will be traversed recursively and all configured regexes will be applied to all keys.

en	Use cases are e.g. removing key prefixes that are undesired or correcting keys that are invalid as XML element names.

en	Example 1: Search = '^jira:' / Replace = '' turns 'jira:element' into 'element'.

en	Example 2: Search = '^' / Replace = '_' turns '16x16' into '_16x16'.

en	Example 3: Search = '^(?<number>\\d+) (?<text>.+?)\\$' / Replace = '_\\$+{text}_\\$+{number}' turns '16 elementname' into '_elementname_16'.

en	For information about regular expressions in Perl please see here:

en	Perl regular expressions tutorial

en	If modifiers are desired they have to be specified within the regexes themselves.

en	Regular expressions defined here will be applied before the XSLT mapping.

en	Regular expressions defined here will be applied after the XSLT mapping.

en	Do you really want to delete this operation?

en	The name is typically used to call up this web service operation from a remote system.

en	Operation backend

en	This OTRS operation backend module will be called internally to process the request, generating data for the response.

en	Mapping for incoming request data

en	The request data will be processed by this mapping, to transform it to the kind of data OTRS expects.

en	Mapping for outgoing response data

en	The response data will be processed by this mapping, to transform it to the kind of data the remote system expects.

en	Include Ticket Data

en	Include ticket data in response.

en	Network Transport

en	Route mapping for Operation

en	Define the route that should get mapped to this operation. Variables marked by a ':' will get mapped to the entered name and passed along with the others to the mapping. (e.g. /Ticket/:TicketID).

en	Valid request methods for Operation

en	Limit this Operation to specific request methods. If no method is selected all requests will be accepted.

en	This field should be an integer number.

en	Here you can specify the maximum size (in bytes) of REST messages that OTRS will process.

en	Send Keep-Alive

en	This configuration defines if incoming connections should get closed or kept alive.

en	Additional response headers

en	Add response header

en	Endpoint

en	URI to indicate specific location for accessing a web service.

en	e.g https://www.otrs.com:10745/api/v1.0 (without trailing backslash)

en	Timeout value for requests.

en	An optional authentication mechanism to access the remote system.

en	BasicAuth User

en	The user name to be used to access the remote system.

en	BasicAuth Password

en	The password for the privileged user.

en	Use Proxy Options

en	Show or hide Proxy options to connect to the remote system.

en	URI of a proxy server to be used (if needed).

en	e.g. http://proxy_hostname:8080

en	The user name to be used to access the proxy server.

en	The password for the proxy user.

en	Skip Proxy

en	Skip proxy servers that might be configured globally?

en	Use SSL Options

en	Show or hide SSL options to connect to the remote system.

en	The full path and name of the SSL client certificate file (must be in PEM, DER or PKCS#12 format).

en	e.g. /opt/otrs/var/certificates/SOAP/certificate.pem

en	Client Certificate Key

en	The full path and name of the SSL client certificate key file (if not already included in certificate file).

en	e.g. /opt/otrs/var/certificates/SOAP/key.pem

en	Client Certificate Key Password

en	The password to open the SSL certificate if the key is encrypted.

en	Certification Authority (CA) Certificate

en	The full path and name of the certification authority certificate file that validates SSL certificate.

en	e.g. /opt/otrs/var/certificates/SOAP/CA/ca.pem

en	Certification Authority (CA) Directory

en	The full path of the certification authority directory where the CA certificates are stored in the file system.

en	e.g. /opt/otrs/var/certificates/SOAP/CA

en	Controller mapping for Invoker

en	The controller that the invoker should send requests to. Variables marked by a ':' will get replaced by the data value and passed along with the request. (e.g. /Ticket/:TicketID?UserLogin=:UserLogin&Password=:Password).

en	Valid request command for Invoker

en	A specific HTTP command to use for the requests with this Invoker (optional).

en	The default HTTP command to use for the requests.

en	e.g. https://local.otrs.com:8000/Webservice/Example

en	Set SOAPAction

en	Set to "Yes" in order to send a filled SOAPAction header.

en	Set to "No" in order to send an empty SOAPAction header.

en	Set to "Yes" in order to check the received SOAPAction header (if not empty).

en	Set to "No" in order to ignore the received SOAPAction header.

en	SOAPAction scheme

en	Select how SOAPAction should be constructed.

en	Some web services require a specific construction.

en	Some web services send a specific construction.

en	SOAPAction separator

en	Character to use as separator between name space and SOAP operation.

en	Usually .Net web services use "/" as separator.

en	SOAPAction free text

en	Text to be used to as SOAPAction.

en	Namespace

en	URI to give SOAP methods a context, reducing ambiguities.

en	e.g urn:otrs-com:soap:functions or http://www.otrs.com/GenericInterface/actions

en	Request name scheme

en	Select how SOAP request function wrapper should be constructed.

en	'FunctionName' is used as example for actual invoker/operation name.

en	'FreeText' is used as example for actual configured value.

en	Request name free text

en	Text to be used to as function wrapper name suffix or replacement.

en	Please consider XML element naming restrictions (e.g. don't use '<' and '&').

en	Response name scheme

en	Select how SOAP response function wrapper should be constructed.

en	Response name free text

en	Here you can specify the maximum size (in bytes) of SOAP messages that OTRS will process.

en	The character encoding for the SOAP message contents.

en	e.g utf-8, latin1, iso-8859-1, cp1250, Etc.

en	Add new first level element

en	Element

en	Outbound sort order for xml fields (structure starting below function name wrapper) - see documentation for SOAP transport.

en	The name must be unique.

en	The file must be a valid web service configuration YAML file.

en	Here you can specify a name for the webservice. If this field is empty, the name of the configuration file is used as name.

en	Import

en	Do you really want to delete this web service?

en	Ready2Adopt Web Services

en	Here you can activate Ready2Adopt web services showcasing our best practices that are a part of %s.

en	Please note that these web services may depend on other modules only available with certain %s contract levels (there will be a notification with further details when importing).

en	Import Ready2Adopt web service

en	Would you like to benefit from web services created by experts? Upgrade to %s to import some sophisticated Ready2Adopt web services.

en	After you save the configuration you will be redirected again to the edit screen.

en	If you want to return to overview please click the "Go to overview" button.

en	Provider transport

en	Requester transport

en	Debug threshold

en	In provider mode, OTRS offers web services which are used by remote systems.

en	In requester mode, OTRS uses web services of remote systems.

en	Network transport

en	Error Handling Modules

en	Error handling modules are used to react in case of errors during the communication. Those modules are executed in a specific order, which can be changed by drag and drop.

en	Backend

en	Add error handling module

en	Operations are individual system functions which remote systems can request.

en	Invokers prepare data for a request to a remote web service, and process its response data.

en	Controller

en	Inbound mapping

en	Outbound mapping

en	At least one %s has a controller that is either not active or not present, please check the controller registration or delete the %s

en	Here you can view older versions of the current web service's configuration, export or even restore them.

en	Configuration History List

en	Select a single configuration version to see its details.

en	Export web service configuration

en	Restore web service configuration

en	Do you really want to restore this version of the web service configuration?

en	Your current web service configuration will be overwritten.

en	Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).

en	It's useful for ASP solutions.

en	Here you will find log information about your system.

en	Edit Mail Account for host

en	Filter for Mail Accounts

en	Filter for mail accounts

en	All incoming emails with one account will be dispatched in the selected queue.

en	If your account is marked as trusted, the X-OTRS headers already existing at arrival time (for priority etc.) will be kept and used, for example in PostMaster filters.

en	Outgoing email can be configured via the Sendmail* settings in %s.

en	System Configuration

en	Do you really want to delete this mail account?

en	Administration Overview

en	You can add favorites by moving your cursor over items on the right side and clicking the star icon.

en	View the admin manual on Github

en	Sorry, your search didn't match any items.

en	Ticket Notification Management

en	Here you can upload a configuration file to import Ticket Notifications to your system. The file needs to be in .yml format as exported by the Ticket Notification module.

en	Here you can choose which events will trigger this notification. An additional ticket filter can be applied below to only send for ticket with certain criteria.

en	Ticket Filter

en	Article Filter

en	Only for ArticleCreate and ArticleSend event

en	Article sender type

en	If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.

en	Communication channel

en	Include attachments to notification

en	Notify user just once per day about a single ticket using a selected transport.

en	This field is required and must have less than 4000 characters.

en	Attributes of the current customer user data

en	Attributes of the current ticket owner user data

en	Attributes of the current ticket responsible user data

en	Attributes of the current agent user who requested this action

en	Attributes of the ticket data

en	Ticket dynamic fields internal key values

en	Ticket dynamic fields display values, useful for Dropdown and Multiselect fields

en	Use comma or semicolon to separate email addresses.

en	You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.

en	Downgrade to ((OTRS)) Community Edition

en	Read documentation

en	%s makes contact regularly with cloud.otrs.com to check on available updates and the validity of the underlying contract.

en	Unauthorized Usage Detected

en	This system uses the %s without a proper license! Please make contact with %s to renew or activate your contract!

en	%s not Correctly Installed

en	Your %s is not correctly installed. Please reinstall it with the button below.

en	Your %s is not correctly installed, and there is also an update available.

en	You can either reinstall your current version or perform an update with the buttons below (update recommended).

en	%s Update Available

en	An update for your %s is available! Please update at your earliest!

en	%s Correctly Deployed

en	Congratulations, your %s is correctly installed and up to date!

en	Go to the OTRS customer portal

en	%s will be available soon. Please check again in a few days.

en	Please have a look at %s for more information.

en	Your ((OTRS)) Community Edition is the base for all future actions. Please register first before you continue with the upgrade process of %s!

en	Before you can benefit from %s, please contact %s to get your %s contract.

en	Connection to cloud.otrs.com via HTTPS couldn't be established. Please make sure that your OTRS can connect to cloud.otrs.com via port 443.

en	Package installation requires patch level update of OTRS.

en	Please visit our customer portal and file a request.

en	Everything else will be done as part of your contract.

en	Your installed OTRS version is %s.

en	To install this package, you need to update to OTRS %s or higher.

en	To install this package, the Maximum OTRS Version is %s.

en	To install this package, the required Framework version is %s.

en	Why should I keep OTRS up to date?

en	You will receive updates about relevant security issues.

en	You will receive updates for all other relevant OTRS issues

en	With your existing contract you can only use a small part of the %s.

en	If you would like to take full advantage of the %s get your contract upgraded now! Contact %s.

en	Cancel downgrade and go back

en	Go to OTRS Package Manager

en	Sorry, but currently you can't downgrade due to the following packages which depend on %s:

en	Please uninstall the packages first using the package manager and try again.

en	You are about to downgrade to ((OTRS)) Community Edition and will lose the following features and all data related to these:

en	Chat

en	Report Generator

en	Timeline view in ticket zoom

en	DynamicField ContactWithData

en	DynamicField Database

en	SLA Selection Dialog

en	Ticket Attachment View

en	The %s skin

en	PGP support is disabled

en	To be able to use PGP in OTRS, you have to enable it first.

en	Enable PGP support

en	Faulty PGP configuration

en	PGP support is enabled, but the relevant configuration contains errors. Please check the configuration using the button below.

en	Check PGP configuration

en	Introduction to PGP

en	Delete this key

en	Do you really want to reinstall this package? Any manual changes will be lost.

en	Go to updating instructions

en	package information

en	Package installation requires a patch level update of OTRS.

en	Package update requires a patch level update of OTRS.

en	If you are a OTRS Business Solution™ customer, please visit our customer portal and file a request.

en	Please note that your installed OTRS version is %s.

en	To install this package, you need to update OTRS to version %s or newer.

en	This package can only be installed on OTRS version %s or older.

en	This package can only be installed on OTRS version %s or newer.

en	You will receive updates for all other relevant OTRS issues.

en	How can I do a patch level update if I don’t have a contract?

en	Please find all relevant information within the updating instructions at %s.

en	In case you would have further questions we would be glad to answer them.

en	Please make sure your database accepts packages over %s MB in size (it currently only accepts packages up to %s MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors.

en	Update repository information

en	Cloud services are currently disabled.

en	OTRS Verify™ can not continue!

en	Update all installed packages

en	This package is verified by OTRSverify (tm)

en	Features for %s customers only

en	With %s, you can benefit from the following optional features. Please make contact with %s if you need more information.

en	Package Information

en	Primary Key

en	Auto Increment

en	File Differences for File %s

en	File differences for file %s

en	The logfile is too large, you need to reset it

en	Min

en	Max

en	Add PostMaster Filter

en	Edit PostMaster Filter

en	Filter for PostMaster Filters

en	Filter for PostMaster filters

en	To dispatch or filter incoming emails based on email headers. Matching using Regular Expressions is also possible.

en	If you want to match only the email address, use EMAILADDRESS:info@example.com in From, To or Cc.

en	If you use Regular Expressions, you also can use the matched value in () as [***] in the 'Set' action.

en	You can also use named captures %s and use the names in the 'Set' action %s (e.g. Regexp: %s, Set action: %s). A matched EMAILADDRESS has the name '%s'.

en	Do you really want to delete this postmaster filter?

en	A postmaster filter with this name already exists!

en	Filter Condition

en	Search header field

en	for value

en	The field needs to be a valid regular expression or a literal word.

en	The field needs to be a literal word.

en	Filter for Priorities

en	Filter for priorities

en	This priority is present in a SysConfig setting, confirmation for updating settings to point to the new priority is needed!

en	This priority is used in the following config settings:

en	Process Management

en	Filter for Processes

en	Filter for processes

en	Create New Process

en	Deploy All Processes

en	Here you can upload a configuration file to import a process to your system. The file needs to be in .yml format as exported by process management module.

en	Upload process configuration

en	Import process configuration

en	Ready2Adopt Processes

en	Here you can activate Ready2Adopt processes showcasing our best practices. Please note that some additional configuration may be required.

en	Would you like to benefit from processes created by experts? Upgrade to %s to import some sophisticated Ready2Adopt processes.

en	Import Ready2Adopt process

en	To create a new Process you can either import a Process that was exported from another system or create a complete new one.

en	Changes to the Processes here only affect the behavior of the system, if you synchronize the Process data. By synchronizing the Processes, the newly made changes will be written to the Configuration.

en	Process name

en	Export Process Configuration

en	Copy Process

en	Please note, that changing this activity will affect the following processes

en	Activity Name

en	Activity Dialogs

en	You can assign Activity Dialogs to this Activity by dragging the elements with the mouse from the left list to the right list.

en	Ordering the elements within the list is also possible by drag 'n' drop.

en	Filter available Activity Dialogs

en	Available Activity Dialogs

en	Name: %s, EntityID: %s

en	Create New Activity Dialog

en	Assigned Activity Dialogs

en	Please note that changing this activity dialog will affect the following activities

en	Please note that customer users will not be able to see or use the following fields: Owner, Responsible, Lock, PendingTime and CustomerID.

en	The Queue field can only be used by customers when creating a new ticket.

en	Activity Dialog

en	Activity dialog Name

en	Description (short)

en	Description (long)

en	The selected permission does not exist.

en	Required Lock

en	The selected required lock does not exist.

en	Submit Advice Text

en	Submit Button Text

en	You can assign Fields to this Activity Dialog by dragging the elements with the mouse from the left list to the right list.

en	Filter available fields

en	Available Fields

en	Communication Channel

en	Edit this transition

en	Transition Actions

en	You can assign Transition Actions to this Transition by dragging the elements with the mouse from the left list to the right list.

en	Filter available Transition Actions

en	Available Transition Actions

en	Create New Transition Action

en	Assigned Transition Actions

en	Filter Transition Actions...

en	Print process information

en	Delete Inactive Process

en	Available Process Elements

en	The Elements listed above in this sidebar can be moved to the canvas area on the right by using drag'n'drop.

en	You can place Activities on the canvas area to assign this Activity to the Process.

en	To assign an Activity Dialog to an Activity drop the Activity Dialog element from this sidebar over the Activity placed in the canvas area.

en	You can start a connection between two Activities by dropping the Transition element over the Start Activity of the connection. After that you can move the loose end of the arrow to the End Activity.

en	Actions can be assigned to a Transition by dropping the Action Element onto the label of a Transition.

en	Edit Process Information

en	Process Name

en	The selected state does not exist.

en	Add and Edit Activities, Activity Dialogs and Transitions

en	Extend the width of the Canvas

en	Extend the height of the Canvas

en	Save Activities, Activity Dialogs and Transitions

en	Do you really want to delete this Activity Dialog?

en	Do you really want to delete this Transition?

en	Do you really want to delete this Transition Action?

en	Do you really want to remove this activity from the canvas? This can only be undone by leaving this screen without saving.

en	Do you really want to remove this transition from the canvas? This can only be undone by leaving this screen without saving.

en	In this screen, you can create a new process. In order to make the new process available to users, please make sure to set its state to 'Active' and synchronize after completing your work.

en	Contains %s dialog(s)

en	Assigned dialogs

en	Activities are not being used in this process.

en	Assigned fields

en	Activity dialogs are not being used in this process.

en	Condition linking

en	Transitions are not being used in this process.

en	Transition actions are not being used in this process.

en	Please note that changing this transition will affect the following processes

en	Transition Name

en	Please note that changing this transition action will affect the following processes

en	Transition Action

en	Transition Action Name

en	Transition Action Module

en	Config Parameters

en	A queue with this name already exists!

en	This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!

en	Sub-queue of

en	If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.

en	If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.

en	If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.

en	If the ticket is not set to closed before the time defined here expires, the ticket is escalated.

en	Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.

en	If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.

en	System address

en	Default sign key

en	To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.

en	This queue is used in the following config settings:

en	Manage Queue-Auto Response Relations

en	Change Auto Response Relations for Queue

en	This filter allow you to show queues without auto responses

en	Queues without Auto Responses

en	This filter allow you to show all queues

en	Manage Template-Queue Relations

en	System Registration Management

en	Edit System Registration

en	System Registration Overview

en	Validate OTRS-ID

en	Deregister System

en	Show transmitted data

en	Deregister system

en	Overview of registered systems

en	This system is registered with OTRS Group.

en	Last communication with registration server

en	System Registration not Possible

en	Please note that you can't register your system if OTRS Daemon is not running correctly!

en	System Deregistration not Possible

en	Please note that you can't deregister your system if you're using the %s or having a valid service contract.

en	OTRS-ID Login

en	You need to log in with your OTRS-ID to register your system.

en	Your OTRS-ID is the email address you used to sign up on the OTRS.com webpage.

en	Data Protection

en	What are the advantages of system registration?

en	You will receive updates about relevant security releases.

en	With your system registration we can improve our services for you, because we have all relevant information available.

en	This is only the beginning!

en	We will inform you about our new services and offerings soon.

en	Can I use OTRS without being registered?

en	System registration is optional.

en	You can download and use OTRS without being registered.

en	Is it possible to deregister?

en	You can deregister at any time.

en	Which data is transfered when registering?

en	A registered system sends the following data to OTRS Group:

en	Fully Qualified Domain Name (FQDN), OTRS version, Database, Operating System and Perl version.

en	Why do I have to provide a description for my system?

en	The description of the system is optional.

en	The description and system type you specify help you to identify and manage the details of your registered systems.

en	How often does my OTRS system send updates?

en	Your system will send updates to the registration server at regular intervals.

en	Typically this would be around once every three days.

en	If you deregister your system, you will lose these benefits:

en	You need to log in with your OTRS-ID to deregister your system.

en	OTRS-ID

en	You don't have an OTRS-ID yet?

en	This data will be frequently transferred to OTRS Group when you register this system.

en	FQDN

en	Optional description of this system.

en	Continuing with this step will deregister the system from OTRS Group.

en	You can modify registration settings here.

en	Overview of Transmitted Data

en	There is no data regularly sent from your system to %s.

en	The following data is sent at minimum every 3 days from your system to %s.

en	The data will be transferred in JSON format via a secure https connection.

en	System Registration Data

en	Support Data

en	Edit Role

en	Filter for Roles

en	Filter for roles

en	There are no roles defined. Please use the 'Add' button to create a new role.

en	Manage Role-Group Relations

en	Select the role:group permissions.

en	If nothing is selected, then there are no permissions in this group (tickets will not be available for the role).

en	Toggle %s permission for all

en	Permissions to add notes to tickets in this group/queue.

en	Permissions to change the owner of tickets in this group/queue.

en	Manage Agent-Role Relations

en	Filter for Agents

en	Filter for agents

en	Manage Role-Agent Relations

en	Edit SLA

en	Filter for SLAs

en	Please write only numbers!

en	SMIME support is disabled

en	To be able to use SMIME in OTRS, you have to enable it first.

en	Enable SMIME support

en	Faulty SMIME configuration

en	SMIME support is enabled, but the relevant configuration contains errors. Please check the configuration using the button below.

en	Check SMIME configuration

en	To show certificate details click on a certificate icon.

en	To manage private certificate relations click on a private key icon.

en	Here you can add relations to your private certificate, these will be embedded to the S/MIME signature every time you use this certificate to sign an email.

en	Handle related certificates

en	Related Certificates for

en	Delete this relation

en	Filter for S/MIME certs

en	Relate this certificate

en	Certificate Details

en	Filter for Salutations

en	Filter for salutations

en	Secure Mode Needs to be Enabled!

en	If secure mode is not activated, activate it via SysConfig because your application is already running.

en	SQL Box

en	Here you can enter SQL to send it directly to the application database. It is not possible to change the content of the tables, only select queries are allowed.

en	Here you can enter SQL to send it directly to the application database.

en	Only select queries are allowed.

en	The syntax of your SQL query has a mistake. Please check it.

en	There is at least one parameter missing for the binding. Please check it.

en	Result format

en	Service name maximum length is 200 characters (with Sub-service).

en	Sub-service of

en	Detail Session View for %s (%s)

en	All sessions

en	Agent sessions

en	Customer sessions

en	Unique agents

en	Unique customers

en	Kill this session

en	Filter for Sessions

en	Filter for sessions

en	Kill

en	Detail View for SessionID: %s - %s

en	Filter for Signatures

en	Filter for signatures

en	Example signature

en	Edit State

en	Filter for States

en	Filter for states

en	Please also update the states in SysConfig where needed.

en	This state is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!

en	State type

en	It's not possible to invalidate this entry because there is no other merge states in system!

en	This state is used in the following config settings:

en	Sending support data to OTRS Group is not possible!

en	Enable Cloud Services

en	This data is sent to OTRS Group on a regular basis. To stop sending this data please update your system registration.

en	You can manually trigger the Support Data sending by pressing this button:

en	Currently this data is only shown in this system.

en	A support bundle (including: system registration information, support data, a list of installed packages and all locally modified source code files) can be generated by pressing this button:

en	Generate Support Bundle

en	The Support Bundle has been Generated

en	Please choose one of the following options.

en	The support bundle is too large to send it by email, this option has been disabled.

en	The email address for this user is invalid, this option has been disabled.

en	The support bundle will be sent to OTRS Group via email automatically.

en	A file containing the support bundle will be downloaded to the local system. Please save the file and send it to the OTRS Group, using an alternate method.

en	Error: Support data could not be collected (%s).

en	Add System Email Address

en	Edit System Email Address

en	Add System Address

en	Filter for System Addresses

en	Filter for system addresses

en	All incoming email with this address in To or Cc will be dispatched to the selected queue.

en	This email address is already used as system email address.

en	The display name and email address will be shown on mail you send.

en	This system address cannot be set to invalid.

en	This system address cannot be set to invalid, because it is used in one or more queue(s) or auto response(s).

en	online administrator documentation

en	System configuration

en	Navigate through the available settings by using the tree in the navigation box on the left side.

en	Find certain settings by using the search field below or from search icon from the top navigation.

en	Find out how to use the system configuration by reading the %s.

en	Search in all settings...

en	There are currently no settings available. Please make sure to run 'otrs.Console.pl Maint::Config::Rebuild' before using the software.

en	Changes Deployment

en	This is an overview of all settings which will be part of the deployment if you start it now. You can compare each setting to its former state by clicking the icon on the top right.

en	To exclude certain settings from a deployment, click the checkbox on the header bar of a setting.

en	By default, you will only deploy settings which you changed on your own. If you'd like to deploy settings changed by other users, too, please click the link on top of the screen to enter the advanced deployment mode.

en	A deployment has just been restored, which means that all affected setting have been reverted to the state from the selected deployment.

en	Please review the changed settings and deploy afterwards.

en	An empty list of changes means that there are no differences between the restored and the current state of the affected settings.

en	Changes Overview

en	There are %s changed settings which will be deployed in this run.

en	Switch to basic mode to deploy settings only changed by you.

en	You have %s changed settings which will be deployed in this run.

en	Switch to advanced mode to deploy settings changed by other users, too.

en	There are no settings to be deployed.

en	Switch to advanced mode to see deployable settings changed by other users.

en	Deploy selected changes

en	This group doesn't contain any settings. Please try navigating to one of its sub groups.

en	Import & Export

en	Upload a file to be imported to your system (.yml format as exported from the System Configuration module).

en	Upload system configuration

en	Import system configuration

en	Download current configuration settings of your system in a .yml file.

en	Include user settings

en	Export current configuration

en	Search for category

en	Settings I'm currently editing

en	Your search for "%s" in category "%s" did not return any results.

en	Your search for "%s" in category "%s" returned one result.

en	Your search for "%s" in category "%s" returned %s results.

en	You're currently not editing any settings.

en	You're currently editing %s setting(s).

en	View a custom List of Settings

en	View single Setting: %s

en	Go back to Deployment Details

en	System Maintenance Management

en	Schedule New System Maintenance

en	Filter for System Maintenances

en	Filter for system maintenances

en	Schedule a system maintenance period for announcing the Agents and Customers the system is down for a time period.

en	Some time before this system maintenance starts the users will receive a notification on each screen announcing about this fact.

en	Stop date

en	Delete System Maintenance

en	Edit System Maintenance

en	Edit System Maintenance Information

en	Date invalid!

en	Login message

en	This field must have less then 250 characters.

en	Show login message

en	Notify message

en	Manage Sessions

en	All Sessions

en	Agent Sessions

en	Customer Sessions

en	Kill all Sessions, except for your own

en	Template Management

en	A template is a default text which helps your agents to write faster tickets, answers or forwards.

en	Don't forget to add new templates to queues.

en	Delete this entry

en	A standard template with this name already exists!

en	To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.

en	Create type templates only supports this smart tags

en	Example template

en	Manage Template-Attachment Relations

en	Toggle active for all

en	Link %s to selected %s

en	Filter for Types

en	Filter for types

en	A type with this name already exists!

en	This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!

en	This type is used in the following config settings:

en	Edit personal preferences for this agent

en	Agents will be needed to handle tickets.

en	Will be auto-generated if left empty.

en	Effective Permissions for Agent

en	This agent has no group permissions.

en	Table above shows effective group permissions for the agent. The matrix takes into account all inherited permissions (e.g. via roles).

en	No calendars found. Please add a calendar first by using Manage Calendars page.

en	Please set this to value before End date.

en	Please set this to value after Start date.

en	This an occurrence of a repeating appointment.

en	Click here to see the parent appointment.

en	Click here to edit the parent appointment.

en	Every

en	Relative point of time

en	Start chat

en	Customer User Address Book

en	Search for recipients and add the results as '%s'.

en	The attributes with the identifier '(Customer)' are from the customer company.

en	(e. g. Term* or *Term*)

en	The customer user is already selected in the ticket mask.

en	The OTRS Daemon is a daemon process that performs asynchronous tasks, e.g. ticket escalation triggering, email sending, etc.

en	A running OTRS Daemon is mandatory for correct system operation.

en	Starting the OTRS Daemon

en	Make sure that the file '%s' exists (without .dist extension). This cron job will check every 5 minutes if the OTRS Daemon is running and start it if needed.

en	Execute '%s start' to make sure the cron jobs of the 'otrs' user are active.

en	After 5 minutes, check that the OTRS Daemon is running in the system ('bin/otrs.Daemon.pl status').

en	Close this widget

en	Change Customer Relations

en	%s open ticket(s) of %s

en	%s closed ticket(s) of %s

en	Edit customer ID

en	Note: Customer User is invalid!

en	New phone ticket from %s

en	New email ticket to %s

en	The configuration for this statistic widget contains errors, please review your settings.

en	Download as SVG file

en	Download as PNG file

en	Download as CSV file

en	Download as Excel file

en	Download as PDF file

en	Please select a valid graph output format in the configuration of this widget.

en	The content of this statistic is being prepared for you, please be patient.

en	This statistic can currently not be used because its configuration needs to be corrected by the statistics administrator.

en	Accessible for customer user

en	To accept some news, a license or some changes.

en	Yes, accepted.

en	Manage links for %s

en	Create new links

en	Manage existing links

en	Link with

en	There are currently no links. Please click 'Create new Links' on the top to link this item to other objects.

en	Unauthorized usage of %s detected

en	If you decide to downgrade to ((OTRS)) Community Edition, you will lose all database tables and data related to %s.

en	Please note: you're currently editing the preferences of %s.

en	Go back to editing this agent

en	Set up your personal preferences. Save each setting by clicking the checkmark on the right.

en	You can use the navigation tree below to only show settings from certain groups.

en	Dynamic Actions

en	Filter settings...

en	Filter for settings

en	Avatars have been disabled by the system administrator. You'll see your initials instead.

en	You can change your avatar image by registering with your email address %s at %s. Please note that it can take some time until your new avatar becomes available because of caching.

en	This setting can currently not be saved.

en	This setting can currently not be saved

en	Did you know? You can help translating OTRS at %s.

en	Reset to default

en	Choose from the groups on the right to find the settings you'd wish to change.

en	Did you know?

en	You can change your avatar by registering with your email address %s on %s

en	Process

en	Statistics Management

en	Add Statistics

en	Read more about statistics in OTRS

en	Dynamic Matrix

en	Each cell contains a singular data point.

en	Dynamic List

en	Each row contains data of one entity.

en	Static

en	Non-configurable complex statistics.

en	General Specification

en	Create Statistic

en	Edit Statistics

en	Run now

en	Statistics Preview

en	Save Statistic

en	Import Statistics

en	Import Statistics Configuration

en	Run

en	Edit statistic "%s".

en	Export statistic "%s"

en	Export statistic %s

en	Delete statistic "%s"

en	Delete statistic %s

en	Statistics Overview

en	View Statistics

en	Statistics Information

en	Show as dashboard widget

en	This statistic contains configuration errors and can currently not be used.

en	Change Free Text of %s%s%s

en	Set Pending Time for %s%s%s

en	Change Priority of %s%s%s

en	Change Responsible of %s%s%s

en	SLA invalid.

en	Owner invalid.

en	Responsible invalid.

en	State invalid.

en	Create an Article

en	Inform agents

en	Inform involved agents

en	Here you can select additional agents which should receive a notification regarding the new article.

en	Text will also be received by

en	Text Template

en	Setting a template will overwrite any text or attachment.

en	Bounce %s%s%s

en	You need a email address.

en	Need a valid email address or don't use a local email address.

en	Execute Bulk Action

en	Compose Answer for %s%s%s

en	This address is registered as system address and cannot be used: %s

en	Select one or more recipients from the customer user address book.

en	Customer user address book

en	Remove Ticket Customer

en	Change Customer of %s%s%s

en	Please include at least one customer user for the ticket.

en	Select this customer as the main customer.

en	Remove Ticket Customer User

en	Get all

en	Resend Email for %s%s%s

en	Ticket %s: first response time is over (%s/%s)!

en	Ticket %s: first response time will be over in %s/%s!

en	Ticket %s: update time is over (%s/%s)!

en	Ticket %s: update time will be over in %s/%s!

en	Ticket %s: solution time is over (%s/%s)!

en	Ticket %s: solution time will be over in %s/%s!

en	Forward %s%s%s

en	History of %s%s%s

en	Filter for history items

en	Expand/collapse all

en	Merge %s%s%s

en	Merge Settings

en	A valid ticket number is required.

en	Try typing part of the ticket number or title in order to search by it.

en	Limit the search to tickets with same Customer ID (%s).

en	Inform Sender

en	Need a valid email address.

en	Open / Close ticket action menu

en	Remove active filters for this screen.

en	Missing channel

en	Reset overview

en	Column Filters Form

en	Split Into New Phone Ticket

en	Save Chat Into New Phone Ticket

en	Please include at least one customer for the ticket.

en	Chat protocol

en	The chat will be appended as a separate article.

en	View Email Plain Text for %s%s%s

en	Create New Process Ticket

en	Enroll Ticket into a Process

en	Profile link

en	Customer ID (complex search)

en	(e. g. 234*)

en	Assigned to Customer User Login (complex search)

en	(e. g. U51*)

en	Assigned to Customer User Login (exact match)

en	Accessible to Customer User Login (exact match)

en	Watcher

en	Please set this to value before end date.

en	Please set this to value after start date.

en	Ticket Last Change Time (before/after)

en	Ticket Last Change Time (between)

en	Ticket Pending Until Time (before/after)

en	Ticket Pending Until Time (between)

en	Sender Type

en	Event Type

en	Save as default

en	Drafts

en	There are no dialogs available at this point in the process.

en	This item has no articles yet.

en	Ticket Timeline View

en	Sending of this message has failed.

en	#%s

en	by %s

en	Toggle article details

en	This message is being processed. Already tried to send %s time(s). Next try will be %s.

en	Image

en	PDF

en	Note: Type is invalid!

en	%s Ticket(s)

en	Preview of this article is not possible because %s channel is missing in the system.

en	This feature is part of the %s. Please contact us at %s for an upgrade.

en	Please re-install %s package in order to display this article.

en	Back to admin overview

en	This Feature Requires Cloud Services

en	go back to the previous page

en	Dear Customer,

en	thank you for using our services.

en	Yes, I accept your license.

en	The customer ID is not changeable, no other customer ID can be assigned to this ticket.

en	First select a customer user, then you can select a customer ID to assign to this ticket.

en	Select a customer ID to assign to this ticket.

en	From all Customer IDs

en	From assigned Customer IDs

en	%s powered by %s™

en	Powered by %s™

en	%s detected possible network issues. You could either try reloading this page manually or wait until your browser has re-established the connection on its own.

en	The connection has been re-established after a temporary connection loss. Due to this, elements on this page could have stopped to work correctly. In order to be able to use all elements correctly again, it is strongly recommended to reload this page.

en	In order to experience this software, you'll need to enable JavaScript in your browser.

en	Browser Warning

en	This software runs with a huge lists of browsers, please upgrade to one of these.

en	Please see the documentation or ask your admin for further information.

en	2 Factor Token

en	Your 2 Factor Token

en	Request New Password

en	Please fill out this form to receive login credentials.

en	How we should address you

en	Incoming Chat Requests

en	Fulltext Search in Tickets (e. g. "John*n" or "Will*")

en	Types

en	Time Restrictions

en	No time settings

en	Specific date

en	Date range

en	Ticket Archive System

en	Save Search as Template?

en	Search Results for

en	Remove this Search Term.

en	Start a chat from this ticket

en	Expand article

en	Event Information

en	Ticket fields

en	With %s, our experts take care of correct installation and cover your back with support and periodic security updates.

en	Click to delete this attachment.

en	Update draft

en	You have loaded the draft "%s".

en	You have loaded the draft "%s". You last changed it %s.

en	You have loaded the draft "%s". It was last changed %s by %s.

en	Please note that this draft is outdated because the ticket was modified since this draft was created.

en	View notifications

en	Notifications

en	Notifications (OTRS Business Solution™)

en	JavaScript not available

en	Database Settings

en	General Specifications and Mail Settings

en	Welcome to %s

en	Germany

en	United States

en	Mexico

en	Hungary

en	Brazil

en	Singapore

en	Hong Kong

en	Web site

en	Configure Outbound Mail

en	Select outbound mail type.

en	Outbound mail port

en	Select outbound mail port.

en	SMTP host

en	SMTP host.

en	SMTP authentication

en	Does your SMTP host need authentication?

en	SMTP auth user

en	Username for SMTP auth.

en	SMTP auth password

en	Password for SMTP auth.

en	Configure Inbound Mail

en	Select inbound mail type.

en	Inbound mail host

en	Inbound mail host.

en	User for inbound mail.

en	Password for inbound mail.

en	Result of mail configuration check

en	Check mail configuration

en	Install Type

en	Create a new database for OTRS

en	Use an existing database for OTRS

en	Database name

en	Check database settings

en	Result of database check

en	Database check successful.

en	Database User

en	A new database user with limited permissions will be created for this OTRS system.

en	Repeat Password

en	Generated password

en	Passwords do not match

en	SID

en	Port

en	Don't accept license

en	Accept license and continue

en	The identifier of the system. Each ticket number and each HTTP session ID contain this number.

en	Fully qualified domain name of your system.

en	Email address of the system administrator.

en	Log

en	Log backend to use.

en	LogFile

en	Default language

en	Default language.

en	Email addresses that are manually entered are checked against the MX records found in DNS. Don't use this option if your DNS is slow or does not resolve public addresses.

en	Delete link

en	Delete Link

en	Object#

en	Add links

en	Delete links

en	Back to login

en	Scale preview content

en	Open URL in new tab

en	A preview of this website can't be provided because it didn't allow to be embedded.

en	Feature not Available

en	Sorry, but this feature of OTRS is currently not available for mobile devices. If you'd like to use it, you can either switch to desktop mode or use your regular desktop device.

en	Message of the Day

en	This is the message of the day. You can edit this in %s.

en	Insufficient Rights

en	Back to the previous page

en	Alert

en	Show first page

en	Show previous pages

en	Show page %s

en	Show next pages

en	Show last page

en	Need FormID!

en	No file found!

en	The file is not an image that can be shown inline!

en	No user configurable notifications found.

en	Receive messages for notification '%s' by transport method '%s'.

en	Process Information

en	Dialog

en	This is the default public interface of OTRS! There was no action parameter given.

en	You could install a custom public module (via the package manager), for example the FAQ module, which has a public interface.

en	You can select one or more groups to define access for different agents.

en	Result formats

en	The selected time periods in the statistic are time zone neutral.

en	Create summation row

en	Generate an additional row containing sums for all data rows.

en	Create summation column

en	Generate an additional column containing sums for all data columns.

en	Cache results

en	Stores statistics result data in a cache to be used in subsequent views with the same configuration (requires at least one selected time field).

en	Provide the statistic as a widget that agents can activate in their dashboard.

en	Please note that enabling the dashboard widget will activate caching for this statistic in the dashboard.

en	If set to invalid end users can not generate the stat.

en	There are problems in the configuration of this statistic:

en	You may now configure the X-axis of your statistic.

en	This statistic does not provide preview data.

en	Preview format

en	Please note that the preview uses random data and does not consider data filters.

en	Configure X-Axis

en	Configure Y-Axis

en	Y-axis

en	Configure Filter

en	Please select only one element or turn off the button 'Fixed'.

en	Absolute period

en	Between %s and %s

en	Relative period

en	The past complete %s and the current+upcoming complete %s %s

en	Do not allow changes to this element when the statistic is generated.

en	Format

en	Configurable Params of Static Stat

en	show more

en	show less

en	Download SVG

en	Download PNG

en	The selected time period defines the default time frame for this statistic to collect data from.

en	Defines the time unit that will be used to split the selected time period into reporting data points.

en	Please remember that the scale for the Y-axis has to be larger than the scale for the X-axis (e.g. X-axis => Month, Y-Axis => Year).

en	This setting is disabled.

en	This setting is fixed but not deployed yet!

en	This setting is currently being overridden in %s and can't thus be changed here!

en	Changing this setting is only available in a higher config level!

en	%s (%s) is currently working on this setting.

en	Toggle advanced options for this setting

en	Disable this setting, so it is no longer effective

en	Disable

en	Enable this setting, so it becomes effective

en	Enable

en	Reset this setting to its default state

en	Reset setting

en	Allow users to adapt this setting from within their personal preferences

en	Allow users to update

en	Do not longer allow users to adapt this setting from within their personal preferences

en	Forbid users to update

en	Show user specific changes for this setting

en	Show user settings

en	Copy a direct link to this setting to your clipboard

en	Copy direct link

en	Remove this setting from your favorites setting

en	Remove from favourites

en	Add this setting to your favorites

en	Add to favourites

en	Cancel editing this setting

en	Save changes on this setting

en	Edit this setting

en	Enable this setting

en	This group doesn't contain any settings. Please try navigating to one of its sub groups or another group.

en	Now

en	User modification

en	enabled

en	disabled

en	Setting state

en	Edit search

en	Go back to admin:

en	Deployment

en	My favourite settings

en	Invalid settings

en	Filter visible settings...

en	Enable edit mode for all settings

en	Save all edited settings

en	Cancel editing for all settings

en	All actions from this widget apply to the visible settings on the right only.

en	Currently edited by me.

en	Modified but not yet deployed.

en	Currently edited by another user.

en	Different from its default value.

en	Save current setting.

en	Cancel editing current setting.

en	Navigation

en	With %s, System Configuration supports versioning, rollback and user-specific configuration settings.

en	Welcome %s %s

en	Go back to the previous page

en	Show

en	Draft title

en	Article display

en	Do you really want to delete "%s"?

en	Loading, please wait...

en	Click to select a file for upload.

en	Click to select a file or just drop it here.

en	Uploading...

en	Process state

en	Running

en	No package information available.

en	Add key

en	Deployment comment...

en	This field can have no more than 250 characters.

en	Deploying, please wait...

en	Preparing to deploy, please wait...

en	Deploy now

en	Try again

en	Reset options

en	Reset setting on global level.

en	Reset globally

en	Remove all user changes.

en	Reset locally

en	user(s) have modified this setting.

en	Do you really want to reset this setting to it's default value?

en	You can use the category selection to limit the navigation tree below to entries from the selected category. As soon as you select the category, the tree will be re-built.

en	Database Backend

en	View system log messages.

en	Update and extend your system with software packages.

en	There was an error setting the entity sync status.

en	%s (copy) %s

en	Exact match

en	Negated exact match

en	Regular expression

en	Regular expression (ignore case)

en	Negated regular expression

en	Negated regular expression (ignore case)

en	System was unable to create Calendar!

en	Please contact the administrator.

en	No CalendarID!

en	You have no access to this calendar!

en	Error updating the calendar!

en	Couldn't read calendar configuration file.

en	Please make sure your file is valid.

en	Could not import the calendar!

en	Calendar imported!

en	Need CalendarID!

en	Could not retrieve data for given CalendarID

en	Successfully imported %s appointment(s) to calendar %s.

en	+5 minutes

en	+15 minutes

en	+30 minutes

en	+1 hour

en	No permissions

en	System was unable to import file!

en	Please check the log for more information.

en	Notification name already exists!

en	Notification added!

en	There was an error getting data for Notification with ID:%s!

en	Unknown Notification %s!

en	%s (copy)

en	There was an error creating the Notification

en	Notifications could not be Imported due to a unknown error, please check OTRS logs for more information

en	The following Notifications have been added successfully: %s

en	The following Notifications have been updated successfully: %s

en	There where errors adding/updating the following Notifications: %s. Please check the log file for more information.

en	Notification updated!

en	Agent (resources), who are selected within the appointment

en	All agents with (at least) read permission for the appointment (calendar)

en	All agents with write permission for the appointment (calendar)

en	Yes, but require at least one active notification method.

en	Auto Response added!

en	Invalid CommunicationID!

en	All communications

en	Last 1 hour

en	Last 3 hours

en	Last 6 hours

en	Last 12 hours

en	Last 24 hours

en	Last week

en	Last month

en	Invalid StartTime: %s!

en	Successful

en	Processing

en	Invalid Filter: %s!

en	Less than a second

en	sorted descending

en	sorted ascending

en	Trace

en	Debug

en	Warn

en	Dynamic field %s not found!

en	Unable to set value for dynamic field %s!

en	Customer Company %s already exists!

en	No configuration for 'CustomerGroupPermissionContext' found!

en	Please check system configuration.

en	Invalid permission context configuration:

en	Same Customer

en	Direct

en	Indirect

en	Change Customer User Relations for Group

en	Change Group Relations for Customer User

en	Allocate Customer Users to Service

en	Allocate Services to Customer User

en	Fields configuration is not valid

en	Objects configuration is not valid

en	Database (%s)

en	Web service (%s)

en	Contact with data (%s)

en	Could not reset Dynamic Field order properly, please check the error log for more details.

en	Undefined subaction.

en	Need %s

en	Add %s field

en	The field does not contain only ASCII letters and numbers.

en	There is another field with the same name.

en	The field must be numeric.

en	Need ValidID

en	Could not create the new field

en	Need ID

en	Could not get data for dynamic field %s

en	Change %s field

en	The name for this field should not change.

en	Could not update the field %s

en	Currently

en	Unchecked

en	Checked

en	Prevent entry of dates in the future

en	Prevent entry of dates in the past

en	This field value is duplicated.

en	Select at least one recipient.

en	Unarchived tickets

en	archive tickets

en	restore tickets from archive

en	Need Profile!

en	Got no values to check.

en	Please remove the following words because they cannot be used for the ticket selection:

en	Need WebserviceID!

en	Could not get data for WebserviceID %s

en	Need communication type!

en	Communication type needs to be 'Requester' or 'Provider'!

en	Invalid Subaction!

en	Need ErrorHandlingType!

en	ErrorHandlingType %s is not registered

en	Could not update web service

en	Need ErrorHandling

en	Could not determine config for error handler %s

en	Invoker processing outgoing request data

en	Mapping outgoing request data

en	Transport processing request into response

en	Mapping incoming response data

en	Invoker processing incoming response data

en	Transport receiving incoming request data

en	Mapping incoming request data

en	Operation processing incoming request data

en	Mapping outgoing response data

en	Transport sending outgoing response data

en	skip same backend modules only

en	skip all modules

en	Operation deleted

en	Invoker deleted

en	0 seconds

en	15 seconds

en	30 seconds

en	45 seconds

en	1 minute

en	2 minutes

en	3 minutes

en	4 minutes

en	5 minutes

en	30 minutes

en	1 hour

en	2 hours

en	3 hours

en	4 hours

en	5 hours

en	6 hours

en	12 hours

en	18 hours

en	1 day

en	2 days

en	3 days

en	4 days

en	6 days

en	1 week

en	Could not determine config for invoker %s

en	InvokerType %s is not registered

en	MappingType %s is not registered

en	Need Invoker!

en	Need Event!

en	Could not get registered modules for Invoker

en	Could not get backend for Invoker %s

en	The event %s is not valid.

en	Could not update configuration data for WebserviceID %s

en	This sub-action is not valid

en	xor

en	String

en	Regexp

en	Validation Module

en	Simple Mapping for Outgoing Data

en	Simple Mapping for Incoming Data

en	Could not get registered configuration for action type %s

en	Could not get backend for %s %s

en	Keep (leave unchanged)

en	Ignore (drop key/value pair)

en	Map to (use provided value as default)

en	Exact value(s)

en	Ignore (drop Value/value pair)

en	XSLT Mapping for Outgoing Data

en	XSLT Mapping for Incoming Data

en	Could not find required library %s

en	Outgoing request data before processing (RequesterRequestInput)

en	Outgoing request data before mapping (RequesterRequestPrepareOutput)

en	Outgoing request data after mapping (RequesterRequestMapOutput)

en	Incoming response data before mapping (RequesterResponseInput)

en	Outgoing error handler data after error handling (RequesterErrorHandlingOutput)

en	Incoming request data before mapping (ProviderRequestInput)

en	Incoming request data after mapping (ProviderRequestMapOutput)

en	Outgoing response data before mapping (ProviderResponseInput)

en	Outgoing error handler data after error handling (ProviderErrorHandlingOutput)

en	Could not determine config for operation %s

en	OperationType %s is not registered

en	Need valid Subaction!

en	This field should be an integer.

en	File or Directory not found.

en	There is another web service with the same name.

en	There was an error updating the web service.

en	There was an error creating the web service.

en	Web service "%s" created!

en	Need Name!

en	Need ExampleWebService!

en	Could not load %s.

en	Could not read %s!

en	Need a file to import!

en	The imported file has not valid YAML content! Please check OTRS log for details

en	Web service "%s" deleted!

en	Operations

en	Invokers

en	Got no WebserviceHistoryID!

en	Could not get history data for WebserviceHistoryID %s

en	Email account fetch already fetched by another process. Please try again later!

en	Agent who created the ticket

en	Agent who owns the ticket

en	Agent who is responsible for the ticket

en	All agents watching the ticket

en	All agents with write permission for the ticket

en	All agents subscribed to the ticket's queue

en	All agents subscribed to the ticket's service

en	All agents subscribed to both the ticket's queue and service

en	Customer user of the ticket

en	All recipients of the first article

en	All recipients of the last article

en	Invisible to customer

en	Visible to customer

en	PGP environment is not working. Please check log for more info!

en	Need param Key to delete!

en	Key %s deleted!

en	Need param Key to download!

en	Sorry, Apache::Reload is needed as PerlModule and PerlInitHandler in Apache config file. See also scripts/apache2-httpd.include.conf. Alternatively, you can use the command line tool bin/otrs.Console.pl to install packages!

en	No such package!

en	No such file %s in package!

en	No such file %s in local file system!

en	Can't read %s!

en	File is OK

en	Package has locally modified files.

en	Not Started

en	Updated

en	Already up-to-date

en	Installed

en	Not correctly deployed

en	Package updated correctly

en	Package was already updated

en	Dependency installed correctly

en	The package needs to be reinstalled

en	The package contains cyclic dependencies

en	Not found in on-line repositories

en	Required version is higher than available

en	Dependencies fail to upgrade or install

en	Package could not be installed

en	Package could not be upgraded

en	Repository List

en	No packages found in selected repository. Please check log for more info!

en	Package not verified due a communication issue with verification server!

en	Can't connect to OTRS Feature Add-on list server!

en	Can't get OTRS Feature Add-on list from server!

en	Can't get OTRS Feature Add-on from server!

en	No such filter: %s

en	Need ExampleProcesses!

en	Need ProcessID!

en	Unknown Process %s!

en	There was an error generating a new EntityID for this Process

en	The StateEntityID for state Inactive does not exists

en	There was an error creating the Process

en	There was an error setting the entity sync status for Process entity: %s

en	Could not get data for ProcessID %s

en	There was an error updating the Process

en	Process: %s could not be deleted

en	There was an error synchronizing the processes.

en	The %s:%s is still in use

en	The %s:%s has a different EntityID

en	Could not delete %s:%s

en	There was an error setting the entity sync status for %s entity: %s

en	Could not get %s

en	Need %s!

en	Process: %s is not Inactive

en	There was an error generating a new EntityID for this Activity

en	There was an error creating the Activity

en	There was an error setting the entity sync status for Activity entity: %s

en	Need ActivityID!

en	Could not get data for ActivityID %s

en	There was an error updating the Activity

en	Missing Parameter: Need Activity and ActivityDialog!

en	Activity not found!

en	ActivityDialog not found!

en	ActivityDialog already assigned to Activity. You cannot add an ActivityDialog twice!

en	Error while saving the Activity to the database!

en	This subaction is not valid

en	Edit Activity "%s"

en	There was an error generating a new EntityID for this ActivityDialog

en	There was an error creating the ActivityDialog

en	There was an error setting the entity sync status for ActivityDialog entity: %s

en	Need ActivityDialogID!

en	Could not get data for ActivityDialogID %s

en	There was an error updating the ActivityDialog

en	Edit Activity Dialog "%s"

en	Do not show Field

en	Show Field

en	Show Field As Mandatory

en	Edit Path

en	There was an error generating a new EntityID for this Transition

en	There was an error creating the Transition

en	There was an error setting the entity sync status for Transition entity: %s

en	Need TransitionID!

en	Could not get data for TransitionID %s

en	There was an error updating the Transition

en	Edit Transition "%s"

en	Transition validation module

en	At least one valid config parameter is required.

en	There was an error generating a new EntityID for this TransitionAction

en	There was an error creating the TransitionAction

en	There was an error setting the entity sync status for TransitionAction entity: %s

en	Need TransitionActionID!

en	Could not get data for TransitionActionID %s

en	There was an error updating the TransitionAction

en	Edit Transition Action "%s"

en	Error: Not all keys seem to have values or vice versa.

en	Don't use :: in queue name!

en	Click back and change it!

en	Queues ( without auto responses )

en	Change Queue Relations for Template

en	Change Template Relations for Queue

en	Test

en	Development

en	Change Group Relations for Role

en	Change Role Relations for Group

en	Role

en	Change Role Relations for Agent

en	Change Agent Relations for Role

en	S/MIME environment is not working. Please check log for more info!

en	Need param Filename to delete!

en	Need param Filename to download!

en	Needed CertFingerprint and CAFingerprint!

en	CAFingerprint must be different than CertFingerprint

en	Relation exists!

en	Relation added!

en	Impossible to add relation!

en	Relation doesn't exists

en	Relation deleted!

en	Impossible to delete relation!

en	Certificate %s could not be read!

en	Needed Fingerprint

en	Handle Private Certificate Relations

en	Salutation added!

en	File %s could not be read!

en	Invalid Settings

en	There are no invalid settings active at this time.

en	You currently don't have any favourite settings.

en	The following settings could not be found: %s

en	Import not allowed!

en	System Configuration could not be imported due to an unknown error, please check OTRS logs for more information.

en	Category Search

en	Some imported settings are not present in the current state of the configuration or it was not possible to update them. Please check the OTRS log for more information.

en	You need to enable the setting before locking!

en	You can't work on this setting because %s (%s) is currently working on it.

en	Missing setting name!

en	Missing ResetOptions!

en	Setting is locked by another user!

en	System was not able to lock the setting!

en	System was not able to reset the setting!

en	System was unable to update setting!

en	Missing setting name.

en	Setting not found.

en	Missing Settings!

en	Start date shouldn't be defined after Stop date!

en	There was an error creating the System Maintenance

en	Need SystemMaintenanceID!

en	Could not get data for SystemMaintenanceID %s

en	System Maintenance was added successfully!

en	System Maintenance was updated successfully!

en	Session has been killed!

en	All sessions have been killed, except for your own.

en	There was an error updating the System Maintenance

en	Was not possible to delete the SystemMaintenance entry: %s!

en	Template updated!

en	Template added!

en	Change Attachment Relations for Template

en	Change Template Relations for Attachment

en	Need Type!

en	Change Group Relations for Agent

en	Change Agent Relations for Group

en	All appointments

en	Appointments assigned to me

en	Showing only appointments assigned to you! Change settings

en	Appointment not found!

en	Custom

en	every

en	for %s time(s)

en	until ...

en	for ... time(s)

en	until %s

en	%s minute(s) before

en	%s hour(s) before

en	%s day(s) before

en	%s week before

en	before the appointment starts

en	after the appointment has been started

en	before the appointment ends

en	after the appointment has been ended

en	No permission!

en	Cannot delete ticket appointment!

en	No permissions!

en	+%s more

en	No RecipientField is given!

en	No such config for %s

en	Statistic

en	No preferences for %s!

en	Can't get element data of %s!

en	Can't get filter content data of %s!

en	Need SourceObject and SourceKey!

en	You need ro permission!

en	Can not delete link with %s!

en	%s Link(s) deleted successfully.

en	Can not create link with %s! Object already linked as %s.

en	Can not create link with %s!

en	%s links added successfully.

en	The object %s cannot link with other object!

en	Param Group is required!

en	Updated user preferences

en	System was unable to deploy your changes.

en	System was unable to reset the setting!

en	Process ticket

en	Parameter %s is missing.

en	Invalid Subaction.

en	Statistic could not be imported.

en	Please upload a valid statistic file.

en	Export: Need StatID!

en	Delete: Get no StatID!

en	Need StatID!

en	Could not load stat.

en	Add New Statistic

en	Could not create statistic.

en	Run: Get no %s!

en	No TicketID is given!

en	You need %s permissions!

en	Loading draft failed!

en	FormDraft functionality disabled!

en	Draft name is required!

en	FormDraft name %s is already in use!

en	Could not perform validation on field %s!

en	No subject

en	Could not delete draft!

en	%s is needed!

en	Plain article not found for article %s!

en	Article does not belong to ticket %s!

en	Can't bounce email!

en	Can't send email!

en	Wrong Subaction!

en	Can't lock Tickets, no TicketIDs are given!

en	Ticket (%s) is not unlocked!

en	The following tickets were ignored because they are locked by another agent or you don't have write access to tickets: %s.

en	The following ticket was ignored because it is locked by another agent or you don't have write access to ticket: %s.

en	You need to select at least one ticket.

en	Bulk feature is not enabled!

en	No selectable TicketID is given!

en	You either selected no ticket or only tickets which are locked by other agents.

en	The following tickets were ignored because they are locked by another agent or you don't have write access to these tickets: %s.

en	The following tickets were locked: %s.

en	Article subject will be empty if the subject contains only the ticket hook!

en	No Subaction!

en	Got no TicketID!

en	System Error!

en	No ArticleID is given!

en	Article %s could not be found!

en	Can't show history, no TicketID is given!

en	Can't lock Ticket, no TicketID is given!

en	Sorry, the current owner is %s!

en	Please become the owner first.

en	Ticket (ID=%s) is locked by %s!

en	Change the owner!

en	Can't merge ticket with itself!

en	You need move permissions!

en	Chat is not active.

en	No permission.

en	%s has left the chat.

en	This chat has been closed and will be removed in %s hours.

en	No ArticleID!

en	This is not an email article.

en	Can't read plain article! Maybe there is no plain email in backend! Read backend message.

en	Need TicketID!

en	Couldn't get ActivityDialogEntityID "%s"!

en	No Process configured!

en	Process %s is invalid!

en	Subaction is invalid!

en	Parameter %s is missing in %s.

en	No ActivityDialog configured for %s in _RenderAjax!

en	Got no Start ActivityEntityID or Start ActivityDialogEntityID for Process: %s in _GetParam!

en	Couldn't get Ticket for TicketID: %s in _GetParam!

en	Couldn't determine ActivityEntityID. DynamicField or Config isn't set properly!

en	Process::Default%s Config Value missing!

en	Got no ProcessEntityID or TicketID and ActivityDialogEntityID!

en	Can't get StartActivityDialog and StartActivityDialog for the ProcessEntityID "%s"!

en	Can't get Ticket "%s"!

en	Can't get ProcessEntityID or ActivityEntityID for Ticket "%s"!

en	Can't get Activity configuration for ActivityEntityID "%s"!

en	Can't get ActivityDialog configuration for ActivityDialogEntityID "%s"!

en	Can't get data for Field "%s" of ActivityDialog "%s"!

en	PendingTime can just be used if State or StateID is configured for the same ActivityDialog. ActivityDialog: %s!

en	ActivityDialogEntityID missing!

en	Couldn't get Config for ActivityDialogEntityID "%s"!

en	Couldn't use CustomerID as an invisible field.

en	Missing ProcessEntityID, check your ActivityDialogHeader.tt!

en	No StartActivityDialog or StartActivityDialog for Process "%s" configured!

en	Couldn't create ticket for Process with ProcessEntityID "%s"!

en	Couldn't set ProcessEntityID "%s" on TicketID "%s"!

en	Couldn't set ActivityEntityID "%s" on TicketID "%s"!

en	Could not store ActivityDialog, invalid TicketID: %s!

en	Invalid TicketID: %s!

en	Missing ActivityEntityID in Ticket %s!

en	This step does not belong anymore to the current activity in process for ticket '%s%s%s'! Another user changed this ticket in the meantime. Please close this window and reload the ticket.

en	Missing ProcessEntityID in Ticket %s!

en	Could not set DynamicField value for %s of Ticket with ID "%s" in ActivityDialog "%s"!

en	Could not set PendingTime for Ticket with ID "%s" in ActivityDialog "%s"!

en	Wrong ActivityDialog Field config: %s can't be Display => 1 / Show field (Please change its configuration to be Display => 0 / Do not show field or Display => 2 / Show field as mandatory)!

en	Could not set %s for Ticket with ID "%s" in ActivityDialog "%s"!

en	Default Config for Process::Default%s missing!

en	Default Config for Process::Default%s invalid!

en	including subqueues

en	excluding subqueues

en	My Responsible Tickets

en	Untitled

en	CustomerID (complex search)

en	CustomerID (exact match)

en	Invalid Users

en	Ticket Locked

en	Pending Time Set

en	Dynamic Field Updated

en	Outgoing Email (internal)

en	Ticket Created

en	Type Updated

en	Escalation Update Time In Effect

en	Escalation Update Time Stopped

en	Escalation First Response Time Stopped

en	Customer Updated

en	Internal Chat

en	Automatic Follow-Up Sent

en	SMS Added

en	SMS Added (Customer)

en	State Updated

en	Outgoing Answer

en	Service Updated

en	Link Added

en	Incoming Customer Email

en	Incoming Web Request

en	Priority Updated

en	Ticket Unlocked

en	Outgoing Email

en	Title Updated

en	Ticket Merged

en	Forwarded Message

en	Removed User Subscription

en	Time Accounted

en	System Request.

en	Incoming Follow-Up

en	Automatic Reply Sent

en	Automatic Reject Sent

en	Escalation Solution Time In Effect

en	Escalation Solution Time Stopped

en	Escalation Response Time In Effect

en	Escalation Response Time Stopped

en	SLA Updated

en	External Chat

en	Queue Changed

en	Notification Was Sent

en	This ticket does not exist, or you don't have permissions to access it in its current state.

en	Missing FormDraftID!

en	Can't get for ArticleID %s!

en	Article filter settings were saved.

en	Event type filter settings were saved.

en	Need ArticleID!

en	Invalid ArticleID!

en	Fields with no group

en	Invisible only

en	Visible only

en	Visible and invisible

en	Article could not be opened! Perhaps it is on another article page?

en	Show Ticket Timeline View

en	Show Ticket Timeline View (%s)

en	Got no FormID.

en	Error: the file could not be deleted properly. Please contact your administrator (missing FileID).

en	ArticleID is needed!

en	No TicketID for ArticleID (%s)!

en	HTML body attachment is missing!

en	FileID and ArticleID are needed!

en	No such attachment (%s)!

en	Check SysConfig setting for %s::QueueDefault.

en	Check SysConfig setting for %s::TicketTypeDefault.

en	You don't have sufficient permissions for ticket creation in default queue.

en	Need CustomerID!

en	Untitled!

en	Please remove the following words because they cannot be used for the search:

en	Can't reopen ticket, not possible in this queue!

en	Create a new ticket!

en	SecureMode active!

en	If you want to re-run the Installer, disable the SecureMode in the SysConfig.

en	Directory "%s" doesn't exist!

en	Configure "Home" in Kernel/Config.pm first!

en	File "%s/Kernel/Config.pm" not found!

en	Directory "%s" not found!

en	Kernel/Config.pm isn't writable!

en	If you want to use the installer, set the Kernel/Config.pm writable for the webserver user!

en	Unknown Check!

en	The check "%s" doesn't exist!

en	Database %s

en	Configure MySQL

en	Configure PostgreSQL

en	Unknown database type "%s".

en	Please go back.

en	Install OTRS - Error

en	File "%s/%s.xml" not found!

en	Contact your Admin!

en	Syslog

en	Can't write Config file!

en	Unknown Subaction %s!

en	Can't connect to database, Perl module DBD::%s not installed!

en	Can't connect to database, read comment!

en	Error: Please make sure your database accepts packages over %s MB in size (it currently only accepts packages up to %s MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors.

en	Error: Please set the value for innodb_log_file_size on your database to at least %s MB (current: %s MB, recommended: %s MB). For more information, please have a look at %s.

en	Wrong database collation (%s is %s, but it needs to be utf8).

en	No %s!

en	No such user!

en	Invalid calendar!

en	Invalid URL!

en	There was an error exporting the calendar!

en	Need config Package::RepositoryAccessRegExp

en	Authentication failed from %s!

en	Resend this article

en	Resend

en	View message log details for this article

en	Message Log

en	View the source for this Article

en	Contact us at sales@otrs.com

en	Get Help

en	Upgrade to OTRS Business Solution™

en	Re-install Package

en	Re-install

en	Sent message encrypted to recipient!

en	"PGP SIGNED MESSAGE" header found, but invalid!

en	"S/MIME SIGNED MESSAGE" header found, but invalid!

en	Ticket decrypted before

en	Impossible to decrypt: private key for email was not found!

en	Successful decryption

en	There are no encryption keys available for the addresses: '%s'.

en	There are no selected encryption keys for the addresses: '%s'.

en	Cannot use expired encryption keys for the addresses: '%s'.

en	Cannot use revoked encryption keys for the addresses: '%s'.

en	Encrypt

en	Keys/certificates will only be shown for recipients with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	Email security

en	PGP sign

en	PGP sign and encrypt

en	PGP encrypt

en	SMIME sign

en	SMIME sign and encrypt

en	SMIME encrypt

en	Cannot use expired signing key: '%s'.

en	Cannot use revoked signing key: '%s'.

en	There are no signing keys available for the addresses '%s'.

en	There are no selected signing keys for the addresses '%s'.

en	Keys/certificates will only be shown for a sender with more than one key/certificate. The first found key/certificate will be pre-selected. Please make sure to select the correct one.

en	Refresh (minutes)

en	Shown customer ids

en	Offline

en	User is currently offline.

en	User is currently active.

en	Away

en	User was inactive for a while.

en	The start time of a ticket has been set after the end time!

en	Can't connect to OTRS News server!

en	Can't get OTRS News from server!

en	Can't connect to Product News server!

en	Can't get Product News from server!

en	Can't connect to %s!

en	filter not active

en	filter active

en	This ticket has no title or subject

en	User set their status to unavailable.

en	Unavailable

en	The following tickets are not updated: %s.

en	This ticket does not exist, or you don't have permissions to access it in its current state. You can take one of the following actions:

en	Year

en	%s TB

en	%s GB

en	%s MB

en	%s KB

en	%s B

en	No Permission

en	Split Quote

en	Remove Quote

en	Linked as

en	Search Result

en	Appointment

en	Archive search

en	%s Upgrade to %s now! %s

en	Please verify your license data!

en	Please select a time zone in your preferences and confirm it by clicking the save button.

en	System maintenance is active!

en	A system maintenance period will start at: %s and is expected to stop at: %s

en	The installation of packages which are not verified by the OTRS Group is activated. These packages could threaten your whole system! It is recommended not to use unverified packages.

en	You have %s invalid setting(s) deployed. Click here to show invalid settings.

en	You have undeployed settings, would you like to deploy them?

en	The configuration is being updated, please be patient...

en	There is an error updating the system configuration!

en	Don't use the Superuser account to work with %s! Create new Agents and work with these accounts instead.

en	Please make sure you've chosen at least one transport method for mandatory notifications.

en	(in process)

en	Please specify an end date that is after the start date.

en	Please supply your new password!

en	This password is forbidden by the current system configuration. Please contact the administrator if you have additional questions.

en	Can't update password, it must contain at least 2 lowercase and 2 uppercase letter characters!

en	Can't update password, it must contain at least 2 letter characters!

en	No past complete or the current+upcoming complete relative time value selected.

en	The selected time period is larger than the allowed time period.

en	No time scale value available for the current selected time scale value on the X axis.

en	The selected end time is before the start time.

en	There is something wrong with your time selection.

en	Please select only one element or allow modification at stat generation time.

en	Please select at least one value of this field or allow modification at stat generation time.

en	Please select one element for the X-axis.

en	You can only use one time element for the Y axis.

en	You can only use one or two elements for the Y axis.

en	Please select at least one value of this field.

en	Please provide a value or allow modification at stat generation time.

en	Please select a time scale.

en	Your reporting time interval is too small, please use a larger time scale.

en	Please remove the following words because they cannot be used for the ticket restrictions: %s.

en	Cancel editing and unlock this setting

en	Reset this setting to its default value.

en	Unable to load %s!

en	Responsible Tickets Total

en	Ticket Dynamic Fields

en	You have exceeded the number of concurrent agents - contact sales@otrs.com.

en	Please note that the session limit is almost reached.

en	Login rejected! You have exceeded the maximum number of concurrent Agents! Contact sales@otrs.com immediately!

en	Session per user limit reached!

en	PGP sign only

en	PGP encrypt only

en	SMIME sign only

en	SMIME encrypt only

en	PGP and SMIME not enabled.

en	Skip notification delivery

en	Send unsigned notification

en	Send unencrypted notification

en	Configuration Options Reference

en	This setting can not be changed.

en	This setting is not active by default.

en	This setting can not be deactivated.

en	This setting is not visible.

en	This setting can be overridden in the user preferences.

en	This setting can be overridden in the user preferences, but is not active by default.

en	Customer user "%s" already exists.

en	This email address is already in use for another customer user.

en	e.g. Text or Te*t

en	Ignore this field.

en	Couldn't read Notification configuration file. Please make sure the file is valid.

en	Imported notification has body text with more than 4000 characters.

en	not installed

en	File is not installed!

en	File is different!

en	Can't read file!

en	If you continue to install this package, the following issues may occur:Security problemsStability problemsPerformance problemsPlease note that issues that are caused by working with this package are not covered by OTRS service contracts.

en	The installation of packages which are not verified by the OTRS Group is not possible by default. You can activate the installation of not verified packages via the "AllowNotVerifiedPackages" system configuration setting.

en	The process "%s" and all of its data has been imported successfully.

en	FadeAway

en	Can't get Token from sever

en	State Type

en	Pending until time

en	Escalation - First Response Time

en	Escalation - Update Time

en	Escalation - Solution Time

en	Assigned to Customer User Login

en	unlimited

en	State Historic

en	State Type Historic

en	Historic Time Range

en	Solution Average

en	Solution Min Time

en	Solution Max Time

en	Solution Average (affected by escalation configuration)

en	Solution Min Time (affected by escalation configuration)

en	Solution Max Time (affected by escalation configuration)

en	Solution Working Time Average (affected by escalation configuration)

en	Solution Min Working Time (affected by escalation configuration)

en	Solution Max Working Time (affected by escalation configuration)

en	First Response Average (affected by escalation configuration)

en	First Response Min Time (affected by escalation configuration)

en	First Response Max Time (affected by escalation configuration)

en	First Response Working Time Average (affected by escalation configuration)

en	First Response Min Working Time (affected by escalation configuration)

en	First Response Max Working Time (affected by escalation configuration)

en	Number of Tickets (affected by escalation configuration)

en	Outdated Tables

en	Outdated tables were found in the database. These can be removed if empty.

en	Table Presence

en	Tables found which are not present in the database.

en	Client Connection Charset

en	This character set is not yet supported, please see https://bugs.otrs.org/show_bug.cgi?id=12361. Please convert your database to the character set 'utf8'.

en	The setting character_set_database needs to be 'utf8'.

en	Table Charset

en	There were tables found which do not have 'utf8' as charset.

en	The setting innodb_log_file_size must be at least 256 MB.

en	Invalid Default Values

en	Tables with invalid default values were found. In order to fix it automatically, please run: bin/otrs.Console.pl Maint::Database::Check --repair

en	The setting 'max_allowed_packet' must be higher than 64 MB.

en	The setting 'query_cache_size' should be used (higher than 10 MB but not more than 512 MB).

en	Table Storage Engine

en	NLS_LANG must be set to al32utf8 (e.g. GERMAN_GERMANY.AL32UTF8).

en	NLS_DATE_FORMAT must be set to 'YYYY-MM-DD HH24:MI:SS'.

en	NLS_DATE_FORMAT Setting SQL Check

en	Primary Key Sequences and Triggers

en	The following sequences and/or triggers with possible wrong names have been found. Please rename them manually.

en	Primary Key Sequences

en	The following sequences with possible wrong names have been found. Please rename them manually.

en	PostgreSQL 9.2 or higher is required.

en	The system load should be at maximum the number of CPUs the system has (e.g. a load of 8 or less on a system with 8 CPUs is OK).

en	Perl Modules Audit

en	CPAN::Audit reported that one or more installed Perl modules have known vulnerabilities. Please note that there might be false positives for distributions patching Perl modules without changing their version number.

en	CPAN::Audit did not report any known vulnerabilities in the installed Perl modules.

en	No swap enabled.

en	Article Search Index Status

en	Indexed Articles

en	Articles Per Communication Channel

en	Incoming communications

en	Outgoing communications

en	Failed communications

en	Average processing time of communications (s)

en	Communication Log Account Status (last 24 hours)

en	No connections found.

en	ok

en	permanent connection errors

en	intermittent connection errors

en	Daemon

en	Daemon is running.

en	Daemon is not running.

en	Ticket History Entries

en	Articles

en	Attachments (DB, Without HTML)

en	Customers With At Least One Ticket

en	Dynamic Field Values

en	Invalid Dynamic Fields

en	Invalid Dynamic Field Values

en	GenericInterface Webservices

en	Process Tickets

en	Months Between First And Last Ticket

en	Default SOAP Username And Password

en	Security risk: you use the default setting for SOAP::User and SOAP::Password. Please change it.

en	Email Sending Queue

en	Emails queued for sending

en	FQDN (domain name)

en	Please configure your FQDN setting.

en	Legacy Configuration Backups

en	No legacy configuration backup files found.

en	Legacy configuration backup files found in Kernel/Config/Backups folder, but they might still be required by some packages.

en	Legacy configuration backup files are no longer needed for the installed packages, please remove them from Kernel/Config/Backups folder.

en	Package Installation Status

en	Some packages have locally modified files.

en	Package Verification Status

en	Some packages are not verified by the OTRS Group! It is recommended not to use this packages.

en	Package Framework Version Status

en	Some packages are not allowed for the current framework version.

en	Session Config Settings

en	Spooled Emails

en	There are emails in var/spool that OTRS could not process.

en	Default Ticket Type

en	The configured default ticket type is invalid or missing. Please change the setting Ticket::Type::Default and select a valid ticket type.

en	Ticket Index Module

en	You have more than 60,000 tickets and should use the StaticDB backend. See admin manual (Performance Tuning) for more information.

en	Invalid Users with Locked Tickets

en	There are invalid users with locked tickets.

en	Ticket Search Index Module

en	The indexing process forces the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

en	Orphaned Records In ticket_lock_index Table

en	Table ticket_lock_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.

en	Orphaned Records In ticket_index Table

en	Table ticket_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.

en	Time Settings

en	Server time zone

en	OTRS time zone

en	OTRS time zone is not set.

en	User default time zone

en	User default time zone is not set.

en	Calendar time zone is not set.

en	UI - Agent Skin Usage

en	UI - Agent Theme Usage

en	UI - Special Statistics

en	Agents using custom main menu ordering

en	Agents using favourites for the admin overview

en	MPM model

en	OTRS requires apache to be run with the 'prefork' MPM model.

en	CGI Accelerator Usage

en	mod_deflate Usage

en	Please install mod_deflate to improve GUI speed.

en	mod_filter Usage

en	Please install mod_filter if mod_deflate is used.

en	mod_headers Usage

en	Please install mod_headers to improve GUI speed.

en	Apache::Reload Usage

en	Apache::Reload or Apache2::Reload should be used as PerlModule and PerlInitHandler to prevent web server restarts when installing and upgrading modules.

en	Apache2::DBI Usage

en	Apache2::DBI should be used to get a better performance with pre-established database connections.

en	Environment Variables

en	Support Data Collection

en	Support data could not be collected from the web server.

en	Could not determine webserver version.

en	Concurrent Users Details

en	Setting %s does not exists!

en	Setting %s is not locked to this user!

en	Setting value is not valid!

en	Could not add modified setting!

en	Could not update modified setting!

en	Setting could not be unlocked!

en	Missing key %s!

en	Invalid setting: %s

en	Could not combine settings values into a perl hash.

en	Can not lock the deployment for UserID '%s'!

en	All Settings

en	Default

en	Value is not correct! Please, consider updating this field.

en	Value doesn't satisfy regex (%s).

en	Enabled

en	Disabled

en	System was not able to calculate user Date in OTRSTimeZone!

en	System was not able to calculate user DateTime in OTRSTimeZone!

en	Value is not correct! Please, consider updating this module.

en	Value is not correct! Please, consider updating this setting.

en	Reset of unlock time.

en	Chat Participant

en	Chat Message Text

en	Authentication succeeded, but no user data record is found in the database. Please contact the administrator.

en	Can`t remove SessionID.

en	Logout successful.

en	Error: invalid session.

en	No Permission to use this frontend module!

en	Authentication succeeded, but no customer record is found in the customer backend. Please contact the administrator.

en	Reset password unsuccessful. Please contact the administrator.

en	Added via Customer Panel (%s)

en	Can't send account info!

en	Action "%s" not found!

en	Group for default access.

en	Group of all administrators.

en	Group for statistics access.

en	All new state types (default: viewable).

en	All open state types (default: viewable).

en	All closed state types (default: not viewable).

en	All 'pending reminder' state types (default: viewable).

en	All 'pending auto *' state types (default: viewable).

en	All 'removed' state types (default: not viewable).

en	State type for merged tickets (default: not viewable).

en	New ticket created by customer.

en	Ticket is closed successful.

en	Ticket is closed unsuccessful.

en	Open tickets.

en	Customer removed ticket.

en	Ticket is pending for agent reminder.

en	Ticket is pending for automatic close.

en	State for merged tickets.

en	system standard salutation (en)

en	Standard Salutation.

en	system standard signature (en)

en	Standard Signature.

en	Standard Address.

en	Follow-ups for closed tickets are possible. Ticket will be reopened.

en	Follow-ups for closed tickets are not possible. No new ticket will be created.

en	new ticket

en	Follow-ups for closed tickets are not possible. A new ticket will be created.

en	Postmaster queue.

en	All default incoming tickets.

en	All junk tickets.

en	All misc tickets.

en	Automatic reply which will be sent out after a new ticket has been created.

en	Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").

en	Automatic confirmation which is sent out after a follow-up has been received for a ticket (in case queue follow-up option is "possible").

en	Automatic response which will be sent out after a follow-up has been rejected and a new ticket has been created (in case queue follow-up option is "new ticket").

en	Auto remove will be sent out after a customer removed the request.

en	default reply (after new ticket has been created)

en	default reject (after follow-up and rejected of a closed ticket)

en	default follow-up (after a ticket follow-up has been added)

en	default reject/new ticket created (after closed follow-up with new ticket creation)

en	Unclassified

en	tmp_lock

en	Ticket create notification

en	You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services".

en	Ticket follow-up notification (unlocked)

en	You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".

en	Ticket follow-up notification (locked)

en	You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.

en	You will receive a notification as soon as a ticket owned by you is automatically unlocked.

en	Ticket owner update notification

en	Ticket responsible update notification

en	Ticket new note notification

en	Ticket queue update notification

en	You will receive a notification if a ticket is moved into one of your "My Queues".

en	Ticket pending reminder notification (locked)

en	Ticket pending reminder notification (unlocked)

en	Ticket escalation notification

en	Ticket escalation warning notification

en	Ticket service update notification

en	You will receive a notification if a ticket's service is changed to one of your "My Services".

en	Appointment reminder notification

en	You will receive a notification each time a reminder time is reached for one of your appointments.

en	Ticket email delivery failure notification

en	Error during AJAX communication. Status: %s, Error: %s

en	This window must be called from compose window.

en	Add all

en	An item with this name is already present.

en	This item still contains sub items. Are you sure you want to remove this item including its sub items?

en	More

en	Less

en	Press Ctrl+C (Cmd+C) to copy to clipboard

en	Delete this Attachment

en	Deleting attachment...

en	There was an error deleting the attachment. Please check the logs for more information.

en	Attachment was deleted successfully.

en	Do you really want to delete this dynamic field? ALL associated data will be LOST!

en	Delete field

en	Deleting the field and its data. This may take a while...

en	Remove this dynamic field

en	Remove selection

en	Do you really want to delete this generic agent job?

en	Delete this Event Trigger

en	Duplicate event.

en	This event is already attached to the job, Please use a different one.

en	An error occurred during communication.

en	Request Details

en	Request Details for Communication ID

en	Show or hide the content.

en	Clear debug log

en	Delete error handling module

en	It is not possible to add a new event trigger because the event is not set.

en	Delete this Invoker

en	Sorry, the only existing condition can't be removed.

en	Sorry, the only existing field can't be removed.

en	Delete conditions

en	Mapping for Key %s

en	Mapping for Key

en	Delete this Key Mapping

en	Delete this Operation

en	Clone web service

en	Delete operation

en	Delete invoker

en	WARNING: When you change the name of the group 'admin', before making the appropriate changes in the SysConfig, you will be locked out of the administrations panel! If this happens, please rename the group back to admin per SQL statement.

en	Delete this Mail Account

en	Deleting the mail account and its data. This may take a while...

en	Do you really want to delete this notification language?

en	Do you really want to delete this notification?

en	Do you really want to delete this key?

en	There is a package upgrade process running, click here to see status information about the upgrade progress.

en	A package upgrade was recently finished. Click here to see the results.

en	No response from get package upgrade result.

en	Update all packages

en	Dismiss

en	Update All Packages

en	No response from package upgrade all.

en	Currently not possible

en	This is currently disabled because of an ongoing package upgrade.

en	This option is currently disabled because the OTRS Daemon is not running.

en	Are you sure you want to update all installed packages?

en	No response from get package upgrade run status.

en	Delete this PostMasterFilter

en	Deleting the postmaster filter and its data. This may take a while...

en	Remove Entity from canvas

en	No TransitionActions assigned.

en	No dialogs assigned yet. Just pick an activity dialog from the list on the left and drag it here.

en	This Activity cannot be deleted because it is the Start Activity.

en	Remove the Transition from this Process

en	As soon as you use this button or link, you will leave this screen and its current state will be saved automatically. Do you want to continue?

en	Delete Entity

en	This Activity is already used in the Process. You cannot add it twice!

en	Error during AJAX communication

en	An unconnected transition is already placed on the canvas. Please connect this transition first before placing another transition.

en	This Transition is already used for this Activity. You cannot use it twice!

en	This TransitionAction is already used in this Path. You cannot use it twice!

en	Hide EntityIDs

en	Edit Field Details

en	Customer interface does not support articles not visible for customers.

en	Sorry, the only existing parameter can't be removed.

en	Do you really want to delete this certificate?

en	Sending Update...

en	Support Data information was successfully sent.

en	Was not possible to send Support Data information.

en	It was not possible to generate the Support Bundle.

en	Generate Result

en	Support Bundle

en	The mail could not be sent

en	It is not possible to set this entry to invalid. All affected configuration settings have to be changed beforehand.

en	Cannot proceed

en	Update manually

en	You can either have the affected settings updated automatically to reflect the changes you just made or do it on your own by pressing 'update manually'.

en	Save and update automatically

en	Don't save, update manually

en	The item you're currently viewing is part of a not-yet-deployed configuration setting, which makes it impossible to edit it in its current state. Please wait until the setting has been deployed. If you're unsure what to do next, please contact your system administrator.

en	Search the System Configuration

en	Please enter at least one search word to find anything.

en	Unfortunately deploying is currently not possible, maybe because another agent is already deploying. Please try again later.

en	Deploy

en	The deployment is already running.

en	Deployment successful. You're being redirected...

en	There was an error. Please save all settings you are editing and check the logs for more information.

en	Reset option is required!

en	By restoring this deployment all settings will be reverted to the value they had at the time of the deployment. Do you really want to continue?

en	Keys with values can't be renamed. Please remove this key/value pair instead and re-add it afterwards.

en	Unlock setting.

en	Do you really want to delete this scheduled system maintenance?

en	Delete this Template

en	Deleting the template and its data. This may take a while...

en	Jump

en	Timeline Month

en	Timeline Week

en	Timeline Day

en	Resources

en	This is a repeating appointment

en	Would you like to edit just this occurrence or all occurrences?

en	All occurrences

en	Just this occurrence

en	Too many active calendars

en	Please either turn some off first or increase the limit in configuration.

en	Restore default settings

en	Are you sure you want to delete this appointment? This operation cannot be undone.

en	First select a customer user, then select a customer ID to assign to this ticket.

en	It is going to be deleted from the field, please try again.

en	Information about the OTRS Daemon

en	Please check the fields marked as red for valid inputs.

en	Remove active filters for this widget.

en	Please wait...

en	Searching for linkable objects. This may take a while...

en	Do you really want to delete this link?

en	Are you using a browser plugin like AdBlock or AdBlockPlus? This can cause several issues and we highly recommend you to add an exception for this domain.

en	Do not show this warning again.

en	Sorry, but you can't disable all methods for notifications marked as mandatory.

en	Sorry, but you can't disable all methods for this notification.

en	Please note that at least one of the settings you have changed requires a page reload. Click here to reload the current screen.

en	An unknown error occurred. Please contact the administrator.

en	Please remove the following words from your search as they cannot be searched for:

en	Generate

en	This element has children elements and can currently not be removed.

en	Do you really want to delete this statistic?

en	Select a customer ID to assign to this ticket

en	Do you really want to continue?

en	...and %s more

en	...show less

en	Add new draft

en	Delete draft

en	There are no more drafts available.

en	It was not possible to delete this draft.

en	Article filter

en	Event Type Filter

en	Slide the navigation bar

en	Please turn off Compatibility Mode in Internet Explorer!

en	Find out more

en	Error: Browser Check failed!

en	Reload page

en	Reload page (%ss)

en	Namespace %s could not be initialized, because %s could not be found.

en	An error occurred! Please check the browser error log for more details!

en	Mail check successful.

en	Error in the mail settings. Please correct and try again.

en	Open this node in a new window

en	Please add values for all keys before saving the setting.

en	The key must not be empty.

en	A key with this name ('%s') already exists.

en	Do you really want to revert this setting to its historical value?

en	and %s more...

en	Show current selection

en	Current selection

en	Clear search

en	If you now leave this page, all open popup windows will be closed, too!

en	A popup of this screen is already open. Do you want to close it and load this one instead?

en	Could not open popup window. Please disable any popup blockers for this application.

en	Ascending sort applied,

en	Descending sort applied,

en	No sort applied,

en	sorting is disabled

en	activate to apply an ascending sort

en	activate to apply a descending sort

en	activate to remove the sort

en	Remove the filter

en	There are currently no elements available to select from.

en	Please only select one file for upload.

en	Sorry, you can only upload one file here.

en	Sorry, you can only upload %s files.

en	Please only select at most %s files for upload.

en	The following files are not allowed to be uploaded: %s

en	The following files exceed the maximum allowed size per file of %s and were not uploaded: %s

en	The following files were already uploaded and have not been uploaded again: %s

en	No space left for the following files: %s

en	Available space %s of %s.

en	Upload information

en	An unknown error occurred when deleting the attachment. Please try again. If the error persists, please contact your system administrator.

en	This is %s

en	Complex %s with %s arguments

en	No Data Available.

en	Grouped

en	Stacked

en	Stream

en	Expanded

en	Dear Customer, Unfortunately we could not detect a valid ticket number in your subject, so this email can't be processed. Please create a new ticket via the customer panel. Thanks for your help! Your Helpdesk Team

en	(work units)

en	"Slim" skin which tries to save screen space for power users.

en	(UserLogin) Firstname Lastname

en	(UserLogin) Lastname Firstname

en	(UserLogin) Lastname, Firstname

en	*** out of office until %s (%s d left) ***

en	0 - Disabled

en	1 - Available

en	1 - Enabled

en	10 Minutes

en	100 (Expert)

en	15 Minutes

en	2 - Enabled and required

en	2 - Enabled and shown by default

en	2 - Enabled by default

en	2 Minutes

en	200 (Advanced)

en	30 Minutes

en	300 (Beginner)

en	5 Minutes

en	A TicketWatcher Module.

en	A Website

en	A list of dynamic fields that are merged into the main ticket during a merge operation. Only dynamic fields that are empty in the main ticket will be set.

en	A picture

en	AccountedTime

en	Activates a blinking mechanism of the queue that contains the oldest ticket.

en	Activates lost password feature for agents, in the agent interface.

en	Activates lost password feature for customers.

en	Activates support for customer and customer user groups.

en	Activates the article filter in the zoom view to specify which articles should be shown.

en	Activates the available themes on the system. Value 1 means active, 0 means inactive.

en	Activates the ticket archive system search in the customer interface.

en	Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.

en	Activates time accounting.

en	ActivityID

en	Add an inbound phone call to this ticket

en	Add an outbound phone call to this ticket

en	Added %s time unit(s), for a total of %s time unit(s).

en	Added follow-up to ticket [%s]. %s

en	Added phone call from customer.

en	Added phone call to customer.

en	Added system request (%s).

en	Added web request from customer.

en	Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.

en	Adds customers email addresses to recipients in the ticket compose screen of the agent interface. The customers email address won't be added if the article type is email-internal.

en	Adds the one time vacation days for the indicated calendar.

en	Adds the one time vacation days.

en	Adds the permanent vacation days for the indicated calendar.

en	Adds the permanent vacation days.

en	Admin

en	Admin Area.

en	Admin area navigation for the agent interface.

en	Admin modules overview.

en	Administration

en	Agent Customer Search

en	Agent Customer Search.

en	Agent Name

en	Agent Name + FromSeparator + System Address Display Name

en	Agent Preferences.

en	Agent Statistics.

en	Agent User Search

en	Agent User Search.

en	Agent interface article notification module to check PGP.

en	Agent interface article notification module to check S/MIME.

en	Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to access fulltext search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.

en	Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

en	AgentTicketZoom widget that displays a table of objects linked to the ticket.

en	AgentTicketZoom widget that displays customer information for the ticket in the side bar.

en	AgentTicketZoom widget that displays ticket data in the side bar.

en	Agents ↔ Groups

en	Agents ↔ Roles

en	All CustomerIDs of a customer user.

en	All attachments (OTRS Business Solution™)

en	All customer users of a CustomerID

en	All new tickets, these tickets have not been worked on yet

en	All open tickets, these tickets have already been worked on.

en	All tickets with a reminder set where the reminder date has been reached

en	Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.

en	Allows agents to exchange the axis of a stat if they generate one.

en	Allows agents to generate individual-related stats.

en	Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).

en	Allows choosing the next compose state for customer tickets in the customer interface.

en	Allows customers to change the ticket priority in the customer interface.

en	Allows customers to set the ticket SLA in the customer interface.

en	Allows customers to set the ticket priority in the customer interface.

en	Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.

en	Allows customers to set the ticket service in the customer interface.

en	Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.

en	Allows default services to be selected also for non existing customers.

en	Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).

en	Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

en	Allows generic agent to execute custom command line scripts.

en	Allows generic agent to execute custom modules.

en	Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).

en	Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).

en	Allows invalid agents to generate individual-related stats.

en	Allows the administrators to login as other customers, via the customer user administration panel.

en	Allows the administrators to login as other users, via the users administration panel.

en	Allows to save current work as draft in the close ticket screen of the agent interface.

en	Allows to save current work as draft in the email outbound screen of the agent interface.

en	Allows to save current work as draft in the ticket compose screen of the agent interface.

en	Allows to save current work as draft in the ticket forward screen of the agent interface.

en	Allows to save current work as draft in the ticket free text screen of the agent interface.

en	Allows to save current work as draft in the ticket move screen of the agent interface.

en	Allows to save current work as draft in the ticket note screen of the agent interface.

en	Allows to save current work as draft in the ticket owner screen of the agent interface.

en	Allows to save current work as draft in the ticket pending screen of the agent interface.

en	Allows to save current work as draft in the ticket phone inbound screen of the agent interface.

en	Allows to save current work as draft in the ticket phone outbound screen of the agent interface.

en	Allows to save current work as draft in the ticket priority screen of the agent interface.

en	Allows to save current work as draft in the ticket responsible screen of the agent interface.

en	Allows to set a new ticket state in the move ticket screen of the agent interface.

en	Always show RichText if available

en	Appointment Calendar overview page.

en	Appointment Notifications

en	Appointment calendar event module that prepares notification entries for appointments.

en	Appointment calendar event module that updates the ticket with data from ticket appointment.

en	Appointment edit screen.

en	Appointment list

en	Appointment list.

en	Appointment notifications

en	Appointments

en	Arabic (Saudi Arabia)

en	ArticleTree

en	Automated line break in text messages after x number of chars.

en	Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.

en	Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.

en	Automatically lock and set owner to current Agent after selecting for an Bulk Action.

en	Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.

en	Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.

en	Avatar

en	Balanced white skin by Felix Niklas (slim version).

en	Balanced white skin by Felix Niklas.

en	Based on global RichText setting

en	Basic fulltext index settings. Execute "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild" in order to generate a new index.

en	Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.

en	Bulgarian

en	CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).

en	Cache time in seconds for agent authentication in the GenericInterface.

en	Cache time in seconds for customer authentication in the GenericInterface.

en	Cache time in seconds for the DB process backend.

en	Cache time in seconds for the SSL certificate attributes.

en	Cache time in seconds for the ticket process navigation bar output module.

en	Cache time in seconds for the web service config backend.

en	Calendar manage screen.

en	Catalan

en	Change queue!

en	Change the priority for this ticket

en	Change the responsible for this ticket

en	Change your avatar image.

en	Change your password and more.

en	Changed SLA to "%s" (%s).

en	Changed archive state to "%s".

en	Changed customer to "%s".

en	Changed dynamic field %s from "%s" to "%s".

en	Changed owner to "%s" (%s).

en	Changed pending time to "%s".

en	Changed queue to "%s" (%s) from "%s" (%s).

en	Changed responsible to "%s" (%s).

en	Changed service to "%s" (%s).

en	Changed state from "%s" to "%s".

en	Changed title from "%s" to "%s".

en	Changed type from "%s" (%s) to "%s" (%s).

en	Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.

en	Chat communication channel.

en	Checkbox

en	Checks for articles that needs to be updated in the article search index.

en	Checks for communication log entries to be deleted.

en	Checks for queued outgoing emails to be sent.

en	Checks if an E-Mail is a followup to an existing ticket by searching the subject for a valid ticket number.

en	Checks if an email is a follow-up to an existing ticket with external ticket number which can be found by ExternalTicketNumberRecognition filter module.

en	Checks the SystemID in ticket number detection for follow-ups. If not enabled, SystemID will be changed after using the system.

en	Checks the availability of OTRS Business Solution™ for this system.

en	Checks the entitlement status of OTRS Business Solution™.

en	Chinese (Simplified)

en	Chinese (Traditional)

en	Choose for which kind of appointment changes you want to receive notifications.

en	Choose for which kind of ticket changes you want to receive notifications. Please note that you can't completely disable notifications marked as mandatory.

en	Choose which notifications you'd like to receive.

en	Closed tickets (customer)

en	Cloud Services

en	Cloud service admin module registration for the transport layer.

en	Collect support data for asynchronous plug-in modules.

en	Column ticket filters for Ticket Overviews type "Small".

en	Columns that can be filtered in the escalation view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the locked view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the queue view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the responsible view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the service view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the status view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the ticket search result view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Columns that can be filtered in the watch view of the agent interface. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.

en	Comment for new history entries in the customer interface.

en	Comment2

en	Communication & Notifications

en	Communication Log GUI

en	Communication log limit per page for Communication Log Overview.

en	CommunicationLog Overview Limit

en	Company Tickets.

en	Company name which will be included in outgoing emails as an X-Header.

en	Compat module for AgentZoom to AgentTicketZoom.

en	Complex

en	Configure Processes.

en	Configure any additional readonly mirror databases that you want to use.

en	Configure sending of support data to OTRS Group for improved support.

en	Configure which screen should be shown after a new ticket has been created.

en	Configure your own log text for PGP.

en	Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (https://doc.otrs.com/doc/), chapter "Ticket Event Module".

en	Controls how to display the ticket history entries as readable values.

en	Controls if CustomerID is automatically copied from the sender address for unknown customers.

en	Controls if CustomerID is read-only in the agent interface.

en	Controls if customers have the ability to sort their tickets.

en	Controls if more than one from entry can be set in the new phone ticket in the agent interface.

en	Controls if the admin is allowed to import a saved system configuration in SysConfig.

en	Controls if the admin is allowed to make changes to the database via AdminSelectBox.

en	Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.

en	Controls if the ticket and article seen flags are removed when a ticket is archived.

en	Converts HTML mails into text messages.

en	Create New process ticket.

en	Create Ticket

en	Create and manage Service Level Agreements (SLAs).

en	Create and manage appointment notifications.

en	Create and manage calendars.

en	Create and manage roles.

en	Create and manage ticket notifications.

en	Create and manage ticket types.

en	Create and manage web services.

en	Create new Ticket.

en	Create new email ticket and send this out (outbound).

en	Create new email ticket.

en	Create new phone ticket (inbound).

en	Create new phone ticket.

en	Create new process ticket.

en	Create tickets.

en	Created ticket [%s] in "%s" with priority "%s" and state "%s".

en	Croatian

en	Custom RSS Feed

en	Custom RSS feed.

en	Custom text for the page shown to customers that have no tickets yet (if you need those text translated add them to a custom translation module).

en	Customer IDs

en	Customer Information Center Search.

en	Customer Information Center search.

en	Customer Information Center.

en	Customer Ticket Print Module.

en	Customer User Information Center Search.

en	Customer User Information Center search.

en	Customer User Information Center.

en	Customer Users ↔ Customers

en	Customer Users ↔ Groups

en	Customer Users ↔ Services

en	Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

en	Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.

en	Customer preferences.

en	Customer ticket overview

en	Customer ticket search.

en	Customer ticket zoom

en	Customer user search

en	CustomerID search

en	CustomerUser

en	Customers ↔ Groups

en	Customizable stop words for fulltext index. These words will be removed from the search index.

en	Czech

en	Danish

en	Dashboard overview.

en	Data used to export the search result in CSV format.

en	Date / Time

en	Default (Slim)

en	Default ProcessManagement entity prefixes for entity IDs that are automatically generated.

en	Default agent name

en	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".

en	Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".

en	Default display type for recipient (To,Cc) names in AgentTicketZoom and CustomerTicketZoom.

en	Default display type for sender (From) names in AgentTicketZoom and CustomerTicketZoom.

en	Default loop protection module.

en	Default queue ID used by the system in the agent interface.

en	Default skin for the agent interface (slim version).

en	Default skin for the agent interface.

en	Default skin for the customer interface.

en	Default ticket ID used by the system in the agent interface.

en	Default ticket ID used by the system in the customer interface.

en	Default value for NameX

en	Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = "complex"). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.

en	Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.

en	Define a mapping between variables of the customer user data (keys) and dynamic fields of a ticket (values). The purpose is to store customer user data in ticket dynamic fields. The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent. They mustn't be enabled for AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer. If they were, they would have precedence over the automatically set values. To use this mapping, you have to also activate the Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser setting.

en	Define dynamic field name for end time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.

en	Define dynamic field name for start time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.

en	Define the max depth of queues.

en	Define the queue comment 2.

en	Define the service comment 2.

en	Define the sla comment 2.

en	Define the start day of the week for the date picker for the indicated calendar.

en	Define the start day of the week for the date picker.

en	Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check https://gravatar.com/site/implement/images/ for further information.

en	Define which avatar engine should be used for the agent avatar on the header and the sender images in AgentTicketZoom. If 'None' is selected, initials will be displayed instead. Please note that selecting anything other than 'None' will transfer the encrypted email address of the particular user to an external service.

en	Define which columns are shown in the linked appointment widget (LinkObject::ViewMode = "complex"). Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.

en	Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = "complex"). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.

en	Defines a customer item, which generates a XING icon at the end of a customer info block.

en	Defines a customer item, which generates a google icon at the end of a customer info block.

en	Defines a customer item, which generates a google maps icon at the end of a customer info block.

en	Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.

en	Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.

en	Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.

en	Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.

en	Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won't work with the preview mode.

en	Defines a filter to process the text in the articles, in order to highlight predefined keywords.

en	Defines a permission context for customer to group assignment.

en	Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").

en	Defines a regular expression that filters all email addresses that should not be used in the application.

en	Defines a sleep time in microseconds between tickets while they are been processed by a job.

en	Defines a useful module to load specific user options or to display news.

en	Defines all the X-headers that should be scanned.

en	Defines all the languages that are available to the application. Specify only English names of languages here.

en	Defines all the languages that are available to the application. Specify only native names of languages here.

en	Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.

en	Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.

en	Defines all the parameters for this item in the customer preferences.

en	Defines all the parameters for this item in the customer preferences. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control).

en	Defines all the parameters for this notification transport.

en	Defines all the possible stats output formats.

en	Defines an alternate URL, where the login link refers to.

en	Defines an alternate URL, where the logout link refers to.

en	Defines an alternate login URL for the customer panel..

en	Defines an alternate logout URL for the customer panel.

en	Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=[% Data.CustomerID %]' or '').

en	Defines an icon with link to the google map page of the current location in appointment edit screen.

en	Defines an overview module to show the address book view of a customer user list.

en	Defines available article actions for Chat articles.

en	Defines available article actions for Email articles.

en	Defines available article actions for Internal articles.

en	Defines available article actions for Phone articles.

en	Defines available article actions for invalid articles.

en	Defines available groups for the admin overview screen.

en	Defines chat communication channel.

en	Defines default headers for outgoing emails.

en	Defines email communication channel.

en	Defines from which ticket attributes the agent can select the result order.

en	Defines groups for preferences items.

en	Defines how many deployments the system should keep.

en	Defines how the From field from the emails (sent from answers and email tickets) should look like.

en	Defines if a pre-sorting by priority should be done in the queue view.

en	Defines if a pre-sorting by priority should be done in the service view.

en	Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the email outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

en	Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.

en	Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.

en	Defines if the communication between this system and OTRS Group servers that provide cloud services is possible. If set to 'Disable cloud services', some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.

en	Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.

en	Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).

en	Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.

en	Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.

en	Defines if the message in the email resend screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.

en	Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.

en	Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.

en	Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.

en	Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.

en	Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.

en	Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).

en	Defines if time accounting must be set to all tickets in bulk action.

en	Defines internal communication channel.

en	Defines out of office message template. Two string parameters (%s) available: end date and number of days left.

en	Defines phone communication channel.

en	Defines queues that's tickets are used for displaying as calendar events.

en	Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.

en	Defines the PostMaster header to be used on the filter for keeping the current state of the ticket.

en	Defines the URL CSS path.

en	Defines the URL base path of icons, CSS and Java Script.

en	Defines the URL image path of icons for navigation.

en	Defines the URL java script path.

en	Defines the URL rich text editor path.

en	Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.

en	Defines the agent preferences key where the shared secret key is stored.

en	Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.

en	Defines the body text for notification mails sent to agents, about new password.

en	Defines the body text for notification mails sent to agents, with token about new requested password.

en	Defines the body text for notification mails sent to customers, about new account.

en	Defines the body text for notification mails sent to customers, about new password.

en	Defines the body text for notification mails sent to customers, with token about new requested password.

en	Defines the body text for rejected emails.

en	Defines the calendar width in percent. Default is 95%.

en	Defines the column to store the keys for the preferences table.

en	Defines the config options for the autocompletion feature.

en	Defines the config parameters of this item, to be shown in the preferences view.

en	Defines the config parameters of this item, to be shown in the preferences view. 'PasswordRegExp' allows to match passwords against a regular expression. Define the minimum number of characters using 'PasswordMinSize'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to '1'. 'PasswordMin2Characters' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). 'PasswordNeedDigit' controls the need of at least 1 digit (set to 0 or 1 to control). 'PasswordMaxLoginFailed' allows to set an agent to invalid-temporarily if max failed logins reached. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the config parameters of this item, to be shown in the preferences view. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the connections for http/ftp, via a proxy.

en	Defines the customer preferences key where the shared secret key is stored.

en	Defines the date input format used in forms (option or input fields).

en	Defines the default CSS used in rich text editors.

en	Defines the default agent name in the ticket zoom view of the customer interface.

en	Defines the default auto response type of the article for this operation.

en	Defines the default body of a note in the ticket free text screen of the agent interface.

en	Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.

en	Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.

en	Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).

en	Defines the default history type in the customer interface.

en	Defines the default maximum number of X-axis attributes for the time scale.

en	Defines the default maximum number of statistics per page on the overview screen.

en	Defines the default next state for a ticket after customer follow-up in the customer interface.

en	Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.

en	Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.

en	Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.

en	Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.

en	Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.

en	Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.

en	Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.

en	Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.

en	Defines the default priority of new customer tickets in the customer interface.

en	Defines the default priority of new tickets.

en	Defines the default queue for new customer tickets in the customer interface.

en	Defines the default queue for new tickets in the agent interface.

en	Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).

en	Defines the default selection at the drop down menu for permissions (Form: Common Specification).

en	Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).

en	Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.

en	Defines the default sender type for tickets in the ticket zoom screen of the customer interface.

en	Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).

en	Defines the default shown ticket search attribute for ticket search screen.

en	Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.

en	Defines the default sort criteria for all queues displayed in the queue view.

en	Defines the default sort criteria for all services displayed in the service view.

en	Defines the default sort order for all queues in the queue view, after priority sort.

en	Defines the default sort order for all services in the service view, after priority sort.

en	Defines the default state of new customer tickets in the customer interface.

en	Defines the default state of new tickets.

en	Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.

en	Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.

en	Defines the default subject of a note in the ticket free text screen of the agent interface.

en	Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.

en	Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.

en	Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.

en	Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.

en	Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.

en	Defines the default ticket attribute for ticket sorting in the status view of the agent interface.

en	Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.

en	Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.

en	Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.

en	Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.

en	Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.

en	Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.

en	Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.

en	Defines the default ticket priority in the close ticket screen of the agent interface.

en	Defines the default ticket priority in the ticket bulk screen of the agent interface.

en	Defines the default ticket priority in the ticket free text screen of the agent interface.

en	Defines the default ticket priority in the ticket note screen of the agent interface.

en	Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.

en	Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.

en	Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.

en	Defines the default ticket priority in the ticket responsible screen of the agent interface.

en	Defines the default ticket type for new customer tickets in the customer interface.

en	Defines the default ticket type.

en	Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.

en	Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.

en	Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.

en	Defines the default viewable sender types of a ticket (default: customer).

en	Defines the default visibility of the article to customer for this operation.

en	Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.

en	Defines the dynamic fields that are used for displaying on calendar events.

en	Defines the event object types that will be handled via AdminAppointmentNotificationEvent.

en	Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.

en	Defines the filter that processes the text in the articles, in order to highlight URLs.

en	Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).

en	Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.

en	Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups).

en	Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).

en	Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).

en	Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket free text screen action, which gets used for ticket history.

en	Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.

en	Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.

en	Defines the history comment for this operation, which gets used for ticket history in the agent interface.

en	Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket free text screen action, which gets used for ticket history.

en	Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.

en	Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.

en	Defines the history type for this operation, which gets used for ticket history in the agent interface.

en	Defines the hours and week days of the indicated calendar, to count the working time.

en	Defines the hours and week days to count the working time.

en	Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.

en	Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.

en	Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

en	Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.

en	Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.

en	Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".

en	Defines the list of params that can be passed to ticket search function.

en	Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.

en	Defines the list of types for templates.

en	Defines the location to get online repository list for additional packages. The first available result will be used.

en	Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.

en	Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).

en	Defines the maximal valid time (in seconds) for a session id.

en	Defines the maximum number of affected tickets per job.

en	Defines the maximum number of pages per PDF file.

en	Defines the maximum number of quoted lines to be added to responses.

en	Defines the maximum number of tasks to be executed as the same time.

en	Defines the maximum size (in MB) of the log file.

en	Defines the maximum size in KiloByte of GenericInterface responses that get logged to the gi_debugger_entry_content table.

en	Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.

en	Defines the module that shows all the currently logged in agents in the agent interface.

en	Defines the module that shows all the currently logged in customers in the agent interface.

en	Defines the module that shows the currently logged in agents in the customer interface.

en	Defines the module that shows the currently logged in customers in the customer interface.

en	Defines the module to authenticate customers.

en	Defines the module to display a notification if cloud services are disabled.

en	Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.

en	Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.

en	Defines the module to display a notification in the agent interface if the system configuration is out of sync.

en	Defines the module to display a notification in the agent interface, if the agent has not yet selected a time zone.

en	Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.

en	Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.

en	Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.

en	Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).

en	Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).

en	Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.

en	Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.

en	Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.

en	Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.

en	Defines the module to generate code for periodic page reloads.

en	Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.

en	Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.

en	Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.

en	Defines the name of the column to store the data in the preferences table.

en	Defines the name of the column to store the user identifier in the preferences table.

en	Defines the name of the indicated calendar.

en	Defines the name of the key for customer sessions.

en	Defines the name of the session key. E.g. Session, SessionID or OTRS.

en	Defines the name of the table where the user preferences are stored.

en	Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.

en	Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.

en	Defines the next possible states after sending a message in the email outbound screen of the agent interface.

en	Defines the next possible states for customer tickets in the customer interface.

en	Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.

en	Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.

en	Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.

en	Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.

en	Defines the next state of a ticket, in the ticket bulk screen of the agent interface.

en	Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.

en	Defines the number of days to keep the daemon log files.

en	Defines the number of header fields in frontend modules for add and update postmaster filters. It can be up to 99 fields.

en	Defines the number of hours a communication will be stored, whichever its status.

en	Defines the number of hours a successful communication will be stored.

en	Defines the parameters for the customer preferences table.

en	Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).

en	Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.

en	Defines the path and TTF-File to handle bold italic proportional font in PDF documents.

en	Defines the path and TTF-File to handle bold monospaced font in PDF documents.

en	Defines the path and TTF-File to handle bold proportional font in PDF documents.

en	Defines the path and TTF-File to handle italic monospaced font in PDF documents.

en	Defines the path and TTF-File to handle italic proportional font in PDF documents.

en	Defines the path and TTF-File to handle monospaced font in PDF documents.

en	Defines the path and TTF-File to handle proportional font in PDF documents.

en	Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt.

en	Defines the path to PGP binary.

en	Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).

en	Defines the period of time (in minutes) before agent is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the period of time (in minutes) before customer is marked as "away" due to inactivity (e.g. in the "Logged-In Users" widget or for the chat).

en	Defines the postmaster default queue.

en	Defines the priority in which the information is logged and presented.

en	Defines the recipient target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "System address" displays all system addresses) in the agent interface.

en	Defines the recipient target of the tickets ("Queue" shows all queues, "SystemAddress" shows only the queues which are assigned to system addresses) in the customer interface.

en	Defines the required permission to show a ticket in the escalation view of the agent interface.

en	Defines the search limit for the stats.

en	Defines the search parameters for the AgentCustomerUserAddressBook screen. With the setting 'CustomerTicketTextField' the values for the recipient field can be specified.

en	Defines the sender for rejected emails.

en	Defines the separator between the agents real name and the given queue email address.

en	Defines the shown columns and the position in the AgentCustomerUserAddressBook result screen.

en	Defines the shown links in the footer area of the customer and public interface of this OTRS system. The value in "Key" is the external URL, the value in "Content" is the shown label.

en	Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.

en	Defines the standard size of PDF pages.

en	Defines the state of a ticket if it gets a follow-up and the ticket was already closed.

en	Defines the state of a ticket if it gets a follow-up.

en	Defines the state type of the reminder for pending tickets.

en	Defines the subject for notification mails sent to agents, about new password.

en	Defines the subject for notification mails sent to agents, with token about new requested password.

en	Defines the subject for notification mails sent to customers, about new account.

en	Defines the subject for notification mails sent to customers, about new password.

en	Defines the subject for notification mails sent to customers, with token about new requested password.

en	Defines the subject for rejected emails.

en	Defines the system administrator's email address. It will be displayed in the error screens of the application.

en	Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).

en	Defines the target attribute in the link to external customer database. E.g. 'AsPopup PopupType_TicketAction'.

en	Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.

en	Defines the ticket appointment type backend for ticket dynamic field date time.

en	Defines the ticket appointment type backend for ticket escalation time.

en	Defines the ticket appointment type backend for ticket pending time.

en	Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.

en	Defines the ticket plugin for calendar appointments.

en	Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.

en	Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).

en	Defines the two-factor module to authenticate agents.

en	Defines the two-factor module to authenticate customers.

en	Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

en	Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.

en	Defines the user identifier for the customer panel.

en	Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).

en	Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.

en	Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.Console.pl Maint::Ticket::UnlockTimeout" can be used.

en	Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.

en	Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).

en	Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).

en	Defines time in minutes since last modification for drafts of specified type before they are considered expired.

en	Defines whether to index archived tickets for fulltext searches.

en	Defines which article sender types should be shown in the preview of a ticket.

en	Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.

en	Defines, which tickets of which ticket state types should not be listed in linked ticket lists.

en	Delete expired cache from core modules.

en	Delete expired loader cache weekly (Sunday mornings).

en	Delete expired sessions.

en	Delete expired ticket draft entries.

en	Delete expired upload cache hourly.

en	Deletes a session if the session id is used with an invalid remote IP address.

en	Deletes requested sessions if they have timed out.

en	Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.

en	Deploy and manage OTRS Business Solution™.

en	Detached

en	Determines if a button to delete a link should be displayed next to each link in each zoom mask.

en	Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.

en	Determines if the statistics module may generate ticket lists.

en	Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.

en	Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.

en	Determines the next possible ticket states, for process tickets in the agent interface.

en	Determines the next possible ticket states, for process tickets in the customer interface.

en	Determines the next screen after new customer ticket in the customer interface.

en	Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.

en	Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.

en	Determines the possible states for pending tickets that changed state after reaching time limit.

en	Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the recipient.

en	Determines the way the linked objects are displayed in each zoom mask.

en	Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.

en	Determines which queues will be valid for ticket's recepients in the customer interface.

en	Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

en	Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

en	Disable autocomplete in the login screen.

en	Disable cloud services

en	Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).

en	Disables the redirection to the last screen overview / dashboard after a ticket is closed.

en	Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box.

en	Display a warning and prevent search when using stop words within fulltext search.

en	Display communication log entries.

en	Display settings to override defaults for Process Tickets.

en	Displays the accounted time for an article in the ticket zoom view.

en	Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.

en	Dropdown

en	Dutch

en	Dutch stop words for fulltext index. These words will be removed from the search index.

en	Dynamic Fields Checkbox Backend GUI

en	Dynamic Fields Date Time Backend GUI

en	Dynamic Fields Drop-down Backend GUI

en	Dynamic Fields GUI

en	Dynamic Fields Multiselect Backend GUI

en	Dynamic Fields Overview Limit

en	Dynamic Fields Text Backend GUI

en	Dynamic Fields used to export the search result in CSV format.

en	Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: 'Key => My Group', 'Content: Name_X, NameY'.

en	Dynamic fields limit per page for Dynamic Fields Overview.

en	Dynamic fields options shown in the ticket message screen of the customer interface. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.

en	Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface.

en	Dynamic fields shown in the email outbound screen of the agent interface.

en	Dynamic fields shown in the process widget in ticket zoom screen of the agent interface.

en	Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface.

en	Dynamic fields shown in the ticket close screen of the agent interface.

en	Dynamic fields shown in the ticket compose screen of the agent interface.

en	Dynamic fields shown in the ticket email screen of the agent interface.

en	Dynamic fields shown in the ticket forward screen of the agent interface.

en	Dynamic fields shown in the ticket free text screen of the agent interface.

en	Dynamic fields shown in the ticket medium format overview screen of the agent interface.

en	Dynamic fields shown in the ticket move screen of the agent interface.

en	Dynamic fields shown in the ticket note screen of the agent interface.

en	Dynamic fields shown in the ticket overview screen of the customer interface.

en	Dynamic fields shown in the ticket owner screen of the agent interface.

en	Dynamic fields shown in the ticket pending screen of the agent interface.

en	Dynamic fields shown in the ticket phone inbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone outbound screen of the agent interface.

en	Dynamic fields shown in the ticket phone screen of the agent interface.

en	Dynamic fields shown in the ticket preview format overview screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the agent interface.

en	Dynamic fields shown in the ticket print screen of the customer interface.

en	Dynamic fields shown in the ticket priority screen of the agent interface.

en	Dynamic fields shown in the ticket responsible screen of the agent interface.

en	Dynamic fields shown in the ticket search overview results screen of the customer interface.

en	Dynamic fields shown in the ticket search screen of the agent interface.

en	Dynamic fields shown in the ticket search screen of the customer interface.

en	Dynamic fields shown in the ticket small format overview screen of the agent interface.

en	Dynamic fields shown in the ticket zoom screen of the customer interface.

en	DynamicField

en	DynamicField backend registration.

en	DynamicField object registration.

en	DynamicField_%s

en	Edit Customer Companies.

en	Edit Customer Users.

en	Edit appointment

en	Edit customer company

en	Email Resend

en	Email communication channel.

en	Enable highlighting queues based on ticket age.

en	Enable keep-alive connection header for SOAP responses.

en	Enable this if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.

en	Enabled filters.

en	Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.

en	Enables S/MIME support.

en	Enables customers to create their own accounts.

en	Enables fetch S/MIME from CustomerUser backend support.

en	Enables file upload in the package manager frontend.

en	Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!

en	Enables or disables the debug mode over frontend interface.

en	Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.

en	Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.

en	Enables the minimal ticket counter size (if "Date" was selected as TicketNumberGenerator).

en	Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.

en	Enables ticket bulk action feature only for the listed groups.

en	Enables ticket responsible feature, to keep track of a specific ticket.

en	Enables ticket type feature.

en	Enables ticket watcher feature only for the listed groups.

en	English (Canada)

en	English (United Kingdom)

en	English (United States)

en	English stop words for fulltext index. These words will be removed from the search index.

en	Enroll process for this ticket

en	Enter your shared secret to enable two factor authentication. WARNING: Make sure that you add the shared secret to your generator application and the application works well. Otherwise you will be not able to login anymore without the two factor token.

en	EscalationTime

en	Estonian

en	Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).

en	Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.

en	Event module that performs an update statement on TicketIndex to rename the queue name there if needed and if StaticDB is actually used.

en	Event module that updates customer company object name for dynamic fields.

en	Event module that updates customer user object name for dynamic fields.

en	Event module that updates customer user search profiles if login changes.

en	Event module that updates customer user service membership if login changes.

en	Event module that updates customer users after an update of the Customer.

en	Event module that updates tickets after an update of the Customer User.

en	Event module that updates tickets after an update of the Customer.

en	Events Ticket Calendar

en	Example package autoload configuration.

en	Execute SQL statements.

en	Executes a custom command or module. Note: if module is used, function is required.

en	Executes follow-up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.

en	Executes follow-up checks on attachment contents for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on email body for mails that don't have a ticket number in the subject.

en	Executes follow-up checks on the raw source email for mails that don't have a ticket number in the subject.

en	Exports the whole article tree in search result (it can affect the system performance).

en	External

en	External Link

en	Fetch emails via fetchmail (using SSL).

en	Fetch emails via fetchmail.

en	Fetch incoming emails from configured mail accounts.

en	Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".

en	File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.

en	Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

en	Filter incoming emails.

en	Finnish

en	First response time

en	FirstLock

en	FirstResponse

en	FirstResponseDiffInMin

en	FirstResponseInMin

en	Firstname Lastname

en	Firstname Lastname (UserLogin)

en	For these state types the ticket numbers are striked through in the link table.

en	Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.

en	Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).

en	Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.

en	Forces to unlock tickets after being moved to another queue.

en	French

en	French (Canada)

en	French stop words for fulltext index. These words will be removed from the search index.

en	Frontend

en	Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).

en	Frontend module registration (disable company link if no company feature is used).

en	Frontend module registration (disable ticket processes screen if no process available) for Customer.

en	Frontend module registration (disable ticket processes screen if no process available).

en	Frontend module registration (show personal favorites as sub navigation items of 'Admin').

en	Frontend module registration for the agent interface.

en	Frontend module registration for the customer interface.

en	Frontend module registration for the public interface.

en	Full value

en	Fulltext index regex filters to remove parts of the text.

en	Fulltext search

en	Galician

en	General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.

en	Generate dashboard statistics.

en	Generic Info module.

en	GenericInterface Debugger GUI

en	GenericInterface ErrorHandling GUI

en	GenericInterface Invoker Event GUI

en	GenericInterface Invoker GUI

en	GenericInterface Operation GUI

en	GenericInterface TransportHTTPREST GUI

en	GenericInterface TransportHTTPSOAP GUI

en	GenericInterface Web Service GUI

en	GenericInterface Web Service History GUI

en	GenericInterface Web Service Mapping GUI

en	GenericInterface module registration for an error handling module.

en	GenericInterface module registration for the invoker layer.

en	GenericInterface module registration for the mapping layer.

en	GenericInterface module registration for the operation layer.

en	GenericInterface module registration for the transport layer.

en	German

en	German stop words for fulltext index. These words will be removed from the search index.

en	Gives customer users group based access to tickets from customer users of the same customer (ticket CustomerID is a CustomerID of the customer user).

en	Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Global Search Module.

en	Good PGP signature.
cs	Přidat Podpis

en	Google Authenticator

en	Graph: Bar Chart

en	Graph: Line Chart

en	Graph: Stacked Area Chart

en	Greek

en	Hebrew

en	Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild".

en	High Contrast

en	High contrast skin for visually impaired users.

en	Hindi

en	Hungarian

en	If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.

en	If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.

en	If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.

en	If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.

en	If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.

en	If "DB" was selected for Customer::AuthModule, the encryption type of passwords must be specified.

en	If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.

en	If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.

en	If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.

en	If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.

en	If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.

en	If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\\user to user).

en	If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.

en	If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.

en	If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.

en	If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.

en	If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.

en	If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.

en	If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.

en	If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.

en	If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.

en	If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.

en	If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.

en	If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).

en	If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.

en	If "Radius" was selected for Customer::AuthModule, the radius host must be specified.

en	If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.

en	If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.

en	If "SysLog" was selected for LogModule, a special log facility can be specified.

en	If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.

en	If "bcrypt" was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.

en	If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.

en	If active, none of the regular expressions may match the user's email address to allow registration.

en	If active, one of the regular expressions has to match the user's email address to allow registration.

en	If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.

en	If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.

en	If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.

en	If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.

en	If enabled debugging information for transitions is logged.

en	If enabled the daemon will redirect the standard error stream to a log file.

en	If enabled the daemon will redirect the standard output stream to a log file.

en	If enabled the daemon will use this directory to create its PID files. Note: Please stop the daemon before any change and use this setting only if <$OTRSHome>/var/run/ can not be used.

en	If enabled, OTRS will deliver all CSS files in minified form.

en	If enabled, OTRS will deliver all JavaScript files in minified form.

en	If enabled, TicketPhone and TicketEmail will be open in new windows.

en	If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.

en	If enabled, the cache data be held in memory.

en	If enabled, the cache data will be stored in cache backend.

en	If enabled, the customer can search for tickets in all services (regardless what services are assigned to the customer).

en	If enabled, the first level of the main menu opens on mouse hover (instead of click only).

en	If enabled, users that haven't selected a time zone yet will be notified to do so. Note: Notification will not be shown if (1) user has not yet selected a time zone and (2) OTRSTimeZone and UserDefaultTimeZone do match and (3) are not set to UTC.

en	If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).

en	If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).

en	If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.

en	If this option is enabled, tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is not enabled, no autoresponses will be sent.

en	If this regex matches, no message will be send by the autoresponder.

en	If this setting is enabled, it is possible to install packages which are not verified by OTRS Group. These packages could threaten your whole system!

en	If this setting is enabled, local modifications will not be highlighted as errors in the package manager and support data collector.

en	If you're going to be out of office, you may wish to let other users know by setting the exact dates of your absence.

en	Ignore system sender article types (e. g. auto responses or email notifications) to be flagged as 'Unread Article' in AgentTicketZoom or expanded automatically in Large view screens.

en	Import appointments screen.

en	Include tickets of subqueues per default when selecting a queue.

en	Include unknown customers in ticket filter.

en	Includes article create times in the ticket search of the agent interface.

en	IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command "bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild" for initial index creation.

en	Indicates if a bounce e-mail should always be treated as normal follow-up.

en	Indonesian

en	Inline

en	Input

en	Internal communication channel.

en	It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.

en	It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.

en	It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.

en	It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.

en	Italian

en	Italian stop words for fulltext index. These words will be removed from the search index.

en	Ivory

en	Ivory (Slim)

en	Japanese

en	JavaScript function for the search frontend.

en	Korean

en	Last Screen Overview

en	Last customer subject

en	Lastname Firstname

en	Lastname Firstname (UserLogin)

en	Lastname, Firstname

en	Lastname, Firstname (UserLogin)

en	LastnameFirstname

en	Latvian

en	Left

en	Link Object.

en	Link agents to groups.

en	Link agents to roles.

en	Link customer users to customers.

en	Link customer users to groups.

en	Link customer users to services.

en	Link customers to groups.

en	Link queues to auto responses.

en	Link roles to groups.

en	Link templates to attachments.

en	Link templates to queues.

en	Links 2 tickets with a "Normal" type link.

en	Links 2 tickets with a "ParentChild" type link.

en	Links appointments and tickets with a "Normal" type link.

en	List of CSS files to always be loaded for the agent interface.

en	List of CSS files to always be loaded for the customer interface.

en	List of JS files to always be loaded for the agent interface.

en	List of JS files to always be loaded for the customer interface.

en	List of all CustomerCompany events to be displayed in the GUI.

en	List of all CustomerUser events to be displayed in the GUI.

en	List of all DynamicField events to be displayed in the GUI.

en	List of all LinkObject events to be displayed in the GUI.

en	List of all Package events to be displayed in the GUI.

en	List of all appointment events to be displayed in the GUI.

en	List of all article events to be displayed in the GUI.

en	List of all calendar events to be displayed in the GUI.

en	List of all queue events to be displayed in the GUI.

en	List of all ticket events to be displayed in the GUI.

en	List of colors in hexadecimal RGB which will be available for selection during calendar creation. Make sure the colors are dark enough so white text can be overlayed on them.

en	List of default Standard Templates which are assigned automatically to new Queues upon creation.

en	List of responsive CSS files to always be loaded for the agent interface.

en	List of responsive CSS files to always be loaded for the customer interface.

en	List view

en	Lithuanian

en	Loader module registration for the agent interface.

en	Loader module registration for the customer interface.

en	Lock / unlock this ticket

en	Locked Tickets.

en	Logged in users.

en	Logout of customer panel.

en	Loop protection: no auto-response sent to "%s".

en	Macedonian

en	Mail Accounts

en	MailQueue configuration settings.

en	Main menu item registration.

en	Main menu registration.

en	Makes the application block external content loading.

en	Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.

en	Makes the application check the syntax of email addresses.

en	Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.

en	Malay

en	Manage OTRS Group cloud services.

en	Manage PGP keys for email encryption.

en	Manage POP3 or IMAP accounts to fetch email from.

en	Manage S/MIME certificates for email encryption.

en	Manage System Configuration Deployments.

en	Manage different calendars.

en	Manage existing sessions.

en	Manage support data.

en	Manage system registration.

en	Manage tasks triggered by event or time based execution.

en	Mark this ticket as junk!

en	Max size (in characters) of the customer information table (phone and email) in the compose screen.

en	Max size (in rows) of the informed agents box in the agent interface.

en	Max size (in rows) of the involved agents box in the agent interface.

en	Max size of the subjects in an email reply and in some overview screens.

en	Maximal auto email responses to own email-address a day (Loop-Protection).

en	Maximal auto email responses to own email-address a day, configurable by email address (Loop-Protection).

en	Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).

en	Maximum Number of a calendar shown in a dropdown.

en	Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.

en	Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.

en	Maximum number of active calendars in overview screens. Please note that large number of active calendars can have a performance impact on your server by making too much simultaneous calls.

en	Maximum number of tickets to be displayed in the result of a search in the agent interface.

en	Maximum number of tickets to be displayed in the result of a search in the customer interface.

en	Maximum number of tickets to be displayed in the result of this operation.

en	Maximum size (in characters) of the customer information table in the ticket zoom view.

en	Merge this ticket and all articles into another ticket

en	Merged Ticket (%s/%s) to (%s/%s).

en	Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.

en	Minute

en	Module for To-selection in new ticket screen in the customer interface.

en	Module to check if a incoming e-mail message is bounce.

en	Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.

en	Module to check the group permissions for customer access to tickets.

en	Module to check the group permissions for the access to tickets.

en	Module to compose signed messages (PGP or S/MIME).

en	Module to define the email security options to use (PGP or S/MIME).

en	Module to encrypt composed messages (PGP or S/MIME).

en	Module to fetch customer users SMIME certificates of incoming messages.

en	Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.

en	Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.

en	Module to filter encrypted bodies of incoming messages.

en	Module to generate accounted time ticket statistics.

en	Module to generate html OpenSearch profile for short ticket search in the agent interface.

en	Module to generate html OpenSearch profile for short ticket search in the customer interface.

en	Module to generate ticket solution and response time statistics.

en	Module to generate ticket statistics.

en	Module to grant access if the CustomerID of the customer has necessary group permissions.

en	Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.

en	Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.

en	Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).

en	Module to grant access to the agent responsible of a ticket.

en	Module to grant access to the creator of a ticket.

en	Module to grant access to the owner of a ticket.

en	Module to grant access to the watcher agents of a ticket.

en	Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).

en	Module to use database filter storage.

en	Module used to detect if attachments are present.

en	Multiselect

en	My Tickets.

en	Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.

en	Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.

en	NameX

en	New Window

en	New process ticket

en	News about OTRS.

en	Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.

en	Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.

en	No public key found.
cs	žádné

en	No valid OpenPGP data found.
cs	žádné

en	None

en	Norwegian

en	Notified about response time escalation.

en	Notified about solution time escalation.

en	Notified about update time escalation.

en	Number of lines (per ticket) that are shown by the search utility in the agent interface.

en	Number of tickets to be displayed in each page of a search result in the agent interface.

en	Number of tickets to be displayed in each page of a search result in the customer interface.

en	Number of tickets to be displayed in each page.

en	OTRS Group Services

en	OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.

en	OTRS doesn't support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).

en	Open an external link!

en	Option

en	Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.

en	Other Customers

en	Out Of Office Time

en	Out of Office users.

en	Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.

en	Overview Escalated Tickets.

en	Overview of all Tickets per assigned Queue.

en	Overview of all appointments.

en	Overview of all escalated tickets.

en	Overview of all open tickets.

en	Overview of customer tickets.

en	PGP Key Management

en	Package event module file a scheduler task for update registration.

en	Parameters for the CreateNextMask object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomQueue object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the CustomService object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the column filters of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the dashboard backend of the customer company information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer id status widget of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user information of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket escalation overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket events calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.

en	Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the dashboard backend of the upcoming events widget of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.

en	Parameters for the pages (in which the communication log entries are shown) of the communication log overview.

en	Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the medium ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.

en	Parameters for the pages (in which the tickets are shown) of the small ticket overview. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.