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Article visible for customer
An article will be created if the notification is sent to the customer or an additional email address.
Use this template to generate the complete email (only for HTML emails).
Enable email security
Email security level
If signing key/certificate is missing
If encryption key/certificate is missing
Filter for attachments
Filter for auto responses
To get the name of the ticket's customer user (if given).
Support Data Collector
Support data collector
Currently support data is only shown in this system.
It is highly recommended to send this data to OTRS Group in order to get better support.
This will allow the system to send additional support data information to OTRS Group.
To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)
System Registration is disabled for your system. Please check your configuration.
Please note that the use of OTRS cloud services requires the system to be registered.
Here you can configure available cloud services that communicate securely with %s.