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Please select a valid queue.
Search attributes
Define rules for creating automatic appointments in this calendar based on ticket data.
Add Rule
Appointment Import
Uploaded file must be in valid iCal format (.ics).
If desired Calendar is not listed here, please make sure that you have at least 'create' permissions.
Update existing appointments?
All existing appointments in the calendar with same UniqueID will be overwritten.
Upload calendar
Import appointments
Filter for Notifications
Filter for notifications
Here you can upload a configuration file to import appointment notifications to your system. The file needs to be in .yml format as exported by the appointment notification module.
Upload Notification configuration
Import Notification configuration
This message will be shown on the agent preferences screen as a tooltip for this notification.
Here you can choose which events will trigger this notification. An additional appointment filter can be applied below to only send for appointments with certain criteria.
Send to all group members (agents only)
Send to all role members