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English Chinese (Traditional)
Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Russian
SMS
Sample command output
Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.
Schedule a maintenance period.
Search Ticket.
Search Tickets.
Search User
Search backend default router.
Search backend router.
Search.
Second Queue
Select after which period ticket overviews should refresh automatically.
Select how many tickets should be shown in overviews by default.
Select the main interface language.
Select your preferred theme for OTRS.
Selects the cache backend to use.
Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).