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English Chinese (Simplified)
Config Parameters 配置参数
Add a new Parameter 添加新的参数
Remove this Parameter 删除这个参数
Queue Management 队列管理
Add Queue 添加队列
Edit Queue 编辑队列
Filter for Queues 队列过滤器
Filter for queues 队列过滤器
A queue with this name already exists! 队列名已存在！
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed! 这个队列已存在于系统配置的一个设置中，需要更新设置以确认指向新的队列！
Sub-queue of 父队列
Unlock timeout 解锁超时
0 = no unlock 0 = 不解锁
hours 小时
Only business hours are counted. 只计算上班时间。
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. 如果工单被锁定且在解锁超时之前未被关闭，则该工单将被解锁，以便其他服务人员能够处理该工单。
Notify by 触发通知阈值
0 = no escalation 0 = 不升级
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. 如果在此所定义的时间之前，服务人员没有对新工单添加任何客户联络(无论是外部邮件或电话)，该工单将升级.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. 如果有新的信件，例如客户通过门户或邮件发送跟进信件，则升级更新时间重置。 如果在此所定义的时间之前，服务人员没有对新工单添加任何客户联络(无论是外部邮件或电话)，该工单将升级.