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English Chinese (Simplified)
No close time settings. 没有关闭时间设置。
Ticket closed 工单关闭时间
Ticket closed between 工单关闭时间（在...之间）
Pending times 挂起时间
No pending time settings. 没有挂起时间设置。
Ticket pending time reached 工单挂起时间已到
Ticket pending time reached between 工单挂起时间（在...之间）
Escalation times 升级时间
No escalation time settings. 没有升级时间设置。
Ticket escalation time reached 工单升级时间已到
Ticket escalation time reached between 工单升级时间（在...之间）
Escalation - first response time 升级 - 首次响应时间
Ticket first response time reached 工单升级 - 首次响应时间已到
Ticket first response time reached between 工单升级 - 首次响应时间（在...之间）
Escalation - update time 升级 - 更新时间
Ticket update time reached 工单升级 - 更新时间已到
Ticket update time reached between 工单升级 - 更新时间（在...之间）
Escalation - solution time 升级 - 解决时间
Ticket solution time reached 工单升级 - 解决时间已到
Ticket solution time reached between 工单升级 - 解决时间（在...之间）