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Dynamic fields
Add dynamic field
Ticket closed
Ticket closed between
Pending times
Escalation times
No escalation time settings.
Ticket escalation time reached
Ticket escalation time reached between
Escalation - first response time
Ticket first response time reached
Ticket first response time reached between
Escalation - update time
Ticket update time reached
Ticket update time reached between
Escalation - solution time
Ticket solution time reached
Ticket solution time reached between
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