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Controls if more than one from entry can be set in the new phone ticket in the agent interface.
Controls if the admin is allowed to import a saved system configuration in SysConfig.
Controls if the admin is allowed to make changes to the database via AdminSelectBox.
Controls if the autocomplete field will be used for the customer ID selection in the AdminCustomerUser interface.
Controls if the ticket and article seen flags are removed when a ticket is archived.
Converts HTML mails into text messages.
Create New process ticket.
Create Ticket
Create and manage Service Level Agreements (SLAs).
Create and manage calendars.
Create and manage customer users.
Create and manage dynamic fields.
Create and manage templates.
Create and manage ticket notifications.
Create and manage web services.
Create new Ticket.
Create new email ticket and send this out (outbound).
Create new email ticket.
Create new phone ticket (inbound).
Create new phone ticket.