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Allows to save current work as draft in the ticket phone outbound screen of the agent interface.
Allows to save current work as draft in the ticket priority screen of the agent interface.
Allows to save current work as draft in the ticket responsible screen of the agent interface.
Allows to set a new ticket state in the move ticket screen of the agent interface.
Always show RichText if available
Arabic (Saudi Arabia)
ArticleTree
Automated line break in text messages after x number of chars.
Automatically change the state of a ticket with an invalid owner once it is unlocked. Maps from a state type to a new ticket state.
Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.
Automatically lock and set owner to current Agent after selecting for an Bulk Action.
Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.
Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.
Avatar
Balanced white skin by Felix Niklas (slim version).
Balanced white skin by Felix Niklas.
Based on global RichText setting
Basic fulltext index settings. Execute "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild" in order to generate a new index.
Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.
Bulgarian