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English Ukrainian
Open tickets.
Customer removed ticket.
Ticket is pending for agent reminder.
Ticket is pending for automatic close.
State for merged tickets.
system standard salutation (en)
Standard Salutation.
system standard signature (en)
Standard Signature.
Standard Address.
Follow-ups for closed tickets are possible. Ticket will be reopened.
Follow-ups for closed tickets are not possible. No new ticket will be created.
new ticket
Follow-ups for closed tickets are not possible. A new ticket will be created.
Postmaster queue.
All default incoming tickets.
All junk tickets.
All misc tickets.
Automatic reply which will be sent out after a new ticket has been created.
Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").