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Updates the ticket index accelerator.
Upload your PGP key.
Upload your S/MIME certificate.
Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).
Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).
UserFirstname
UserLastname
Users, Groups & Roles
Uses richtext for viewing and editing ticket notification.
Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.
Vietnam
View all attachments of the current ticket
Watch this ticket
Watched Tickets.
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Web View
When agent creates a ticket, whether or not the ticket is automatically locked to the agent.
When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).