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Filter for Auto Responses
Filter for auto responses
Auto response from
To get the name of the ticket's customer user (if given).
To get the article attribute
Options of the current customer user data
Options of the current user who requested this action
Options of ticket dynamic fields internal key values
Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields
Cloud Service Management
Support Data Collector
Support data collector
Currently support data is only shown in this system.
It is highly recommended to send this data to OTRS Group in order to get better support.
Configuration
Send support data
This will allow the system to send additional support data information to OTRS Group.
System Registration
To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)