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English Swahili
Please note that changing this transition action will affect the following processes Tafadhani zingatia kwamba ubadilishaji wa mpito huu utaathiri michakato ifuatayo
Transition Action Kitendo cha mpito
Transition Action Name Jina la kitendo cha mpito
Transition Action Module Moduli ya kitendo cha mpito
Config Parameters Vigezo vya usanidi
Add a new Parameter Ongeza kigezo kipya
Remove this Parameter Ondoa hiki kigezo
Queue Management
Add Queue Ongeza Foleni
Edit Queue Hariri Foleni
Filter for Queues Chuja kwa ajili ya foleni
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Foleni ya
Unlock timeout Fungua muda kuisha
0 = no unlock 0= hakuna kutokufunga
hours Masaa
Only business hours are counted. Masaa ya kazi tu ndo yanahesabika.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Kama wakala amefunga tiketi na hajaifungua kabla ya muda wa wa kuisha kupita, tiketi itafunguliwa na na itakuwa inapatikana kwa mawakala wengine.