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Include attachments to notification Weka viambatanisho katika taarifa
Notify user just once per day about a single ticket using a selected transport.
This field is required and must have less than 4000 characters.
Notifications are sent to an agent or a customer. Taarifa zimetumwa kwa wakala au mteja
To get the first 20 character of the subject (of the latest agent article). Kupata herufi 20 za kwanza za somo (kutoka kwa wakala wa karibuni)
To get the first 5 lines of the body (of the latest agent article). Kupata mistari 5 ya kwanza ya kiini (kutoka kwa wakala wa makala wa karibuni)
To get the first 20 character of the subject (of the latest customer article). Kupata herufi 20 za kwanza za somo (kutoka kwa makala ya mteja wa karibuni)
To get the first 5 lines of the body (of the latest customer article). Kupata mistari 5 ya kwanza ya kiini (kutoka kwa makala ya mteja wa karibuni)
Attributes of the current customer user data
Attributes of the current ticket owner user data
Attributes of the current ticket responsible user data
Attributes of the current agent user who requested this action
Attributes of the ticket data
Ticket dynamic fields internal key values
Ticket dynamic fields display values, useful for Dropdown and Multiselect fields
Use comma or semicolon to separate email addresses.
You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.
Manage %s Sisamia %s
Downgrade to ((OTRS)) Community Edition
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