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English Swahili
SMS (Short Message Service)
Sample command output
Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.
Search Ticket.
Search Tickets.
Search.
Second Queue
Select after which period ticket overviews should refresh automatically.
Select how many tickets should be shown in overviews by default.
Select the main interface language.
Select your personal time zone. All times will be displayed relative to this time zone.
Select your preferred layout for the software.
Select your preferred theme for OTRS.
Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).
Send new outgoing mail from this ticket
Sends customer notifications just to the mapped customer.
Sends registration information to OTRS group.
Sends the notifications which are configured in the admin interface under "Ticket Notifications".
Sent "%s" notification to "%s" via "%s".
Sent auto follow-up to "%s".