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English Swahili
Module to fetch customer users SMIME certificates of incoming messages.
Module to filter encrypted bodies of incoming messages.
Module to grant access if the CustomerID of the customer has necessary group permissions.
Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.
Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.
Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).
Module to grant access to the agent responsible of a ticket.
Module to grant access to the creator of a ticket.
Module to grant access to the owner of a ticket.
Module to grant access to the watcher agents of a ticket.
Module used to detect if attachments are present.
My Tickets.
New Window
News about OTRS.
None
Norwegian
Notification Settings
Notified about response time escalation.
Notified about solution time escalation.
Notified about update time escalation.