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Filter for Jobs
Filter for jobs
Automatic Execution (Multiple Tickets)
Automatic execution values are in the system timezone.
Event Based Execution (Single Ticket)
Additionally or alternatively to a periodic execution, you can define ticket events that will trigger this job.
If a ticket event is fired, the ticket filter will be applied to check if the ticket matches. Only then the job is run on that ticket.
To add a new event select the event object and event name
Customer user ID
Dynamic fields
Add dynamic field
Archive search option
New customer user ID
Visible for customer
Execute Ticket Commands
Execute Custom Module
GenericInterface Web Service Management
Web Service Management
Communication ID
Add ErrorHandling