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English Swedish
Create Time Skapad Tid
Close Time StängTid
Escalation Eskalering
Agent/Owner Ansvarig handläggare
Created by Agent/Owner Skapad av handläggare/ansvarig
Evaluation by Utvärdering av
Ticket/Article Accounted Time Ärende/Artikel Redovisad Tid
Ticket Create Time Ärende Skapad Tid
Ticket Close Time Ärende Stängt Tid
Accounted time by Agent Redovisad tid per handläggare
Total Time Total Tid
Ticket Average Ärende Medel
Ticket Min Time Ärende Min Tid
Ticket Max Time Ärende Max Tid
Number of Tickets Antal ärenden
Article Average Artikel Medel
Article Min Time Artikel Min Tid
Article Max Time Artikel Max tid
Number of Articles Antal Artiklar
Attributes to be printed Attribut som skall skrivas ut