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Feature not enabled!
Feature is not active
Ticket Locked
Pending Time Set
Outgoing Email (internal)
Ticket Created
Escalation Update Time In Effect
Escalation Update Time Stopped
Escalation First Response Time Stopped
SMS Added
SMS Added (Customer)
Outgoing Answer
Ticket Unlocked
Ticket Merged
Forwarded Message
Removed User Subscription
Time Accounted
System Request.
Automatic Reject Sent
Escalation Solution Time In Effect