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English Swedish
Include attachments to notification Bifoga bilaga med notifieringen
Notify user just once per day about a single ticket using a selected transport.
This field is required and must have less than 4000 characters.
Notifications are sent to an agent or a customer. Notifieringar skickas till handläggare eller kunder.
To get the first 20 character of the subject (of the latest agent article). För att få de första 20 tecknen i ärenderaden (på senaste handläggarartikeln).
To get the first 5 lines of the body (of the latest agent article). För att få de första fem raderna i kroppen (på senaste handläggarartikeln).
To get the first 20 character of the subject (of the latest customer article). För att då de första 20 tecknen i ärenderaden (på senaste kundartikeln).
To get the first 5 lines of the body (of the latest customer article). För att få de fem första raderna i kroppen (på senaste kundartikeln).
Attributes of the current customer user data Egenskaper för kundens användardata
Attributes of the current ticket owner user data
Attributes of the current ticket responsible user data
Attributes of the current agent user who requested this action
Attributes of the ticket data
Ticket dynamic fields internal key values
Ticket dynamic fields display values, useful for Dropdown and Multiselect fields
Use comma or semicolon to separate email addresses.
You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.
Manage %s Hantera %s
Downgrade to ((OTRS)) Community Edition
Read documentation Läs dokumentationen