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In provider mode, OTRS offers web services which are used by remote systems.
In requester mode, OTRS uses web services of remote systems.
Error Handling Modules
Error handling modules are used to react in case of errors during the communication. Those modules are executed in a specific order, which can be changed by drag and drop.
Backend
Add error handling module
Operations are individual system functions which remote systems can request.
Invokers prepare data for a request to a remote web service, and process its response data.
Controller
Inbound mapping
Outbound mapping
Delete this action
At least one %s has a controller that is either not active or not present, please check the controller registration or delete the %s
Here you can view older versions of the current web service's configuration, export or even restore them.
Configuration History List
Create time
Select a single configuration version to see its details.
Export web service configuration
Restore web service configuration