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English Swedish
The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.
The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
The logo shown in the header of the agent interface for the skin "High Contrast". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.
The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The logo shown on top of the login box of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.
The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.
The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
The value of the From field
This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.
This is a Description for Comment on Framework.
This is a Description for DynamicField on Framework.
This is the default orange - black skin for the customer interface.
This is the default orange - black skin.
This key is not certified with a trusted signature!