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Event module that updates tickets after an update of the Customer.
Example package autoload configuration.
Executes a custom command or module. Note: if module is used, function is required.
Executes follow-up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.
Executes follow-up checks on OTRS Header 'X-OTRS-Bounce'.
Executes follow-up checks on attachment contents for mails that don't have a ticket number in the subject.
Executes follow-up checks on email body for mails that don't have a ticket number in the subject.
Executes follow-up checks on the raw source email for mails that don't have a ticket number in the subject.
Exports the whole article tree in search result (it can affect the system performance).
External
External Link
Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.
Filter for debugging ACLs. Note: More ticket attributes can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.
Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.
Filter incoming emails.
First Queue
First response time
FirstLock
FirstResponse