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Add Priority Dodaj prioriteto
Edit Priority Uredi prioriteto
Print Natisni
Is visible for customer Vidno stranki
Add Queue Dodaj vrsto
Edit Queue Uredi vrsto
Filter for Queues Filter za vrsto
Sub-queue of Pod-vrsta od
Unlock timeout Čas do odklenitve
0 = no unlock 0 = ne odkleniti
hours ure
Only business hours are counted. Šteje se samo čas dela.
Notify by Obveščen od
0 = no escalation 0 = ni eskalacije
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Če se zahtevka ne zapre pred definiranim časom, zahtevek eskalira.
Follow up Option Nadaljevanje možnosti
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Nadaljevanje dela na zaprtem zahtevku ponovno odpre zahteve ali pa odpre novega.
Ticket lock after a follow up Zahtevek se prevzame po spreminjanju
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Če je zahtevek zaprt in uporabnik pošlje nadaljevanje bo zahtevek prenešen na starega lastnika.
System address Naslov sistema