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The admin group is to get in the admin area and the stats group to get stats area. Create new groups to handle access permissions for different groups of agent (e. g. purchasing department => support department => sales department => ...).
To be able to use OTRS you have to enter the following line in your command line (Terminal/Shell) as root. Aby ste mohli pouzivat OTRS => musite zadat nasledovne: do Vasho prikazoveho riadku (terminal/shell) => pricom musite byt prihlaseny ako root:
Restart your webserver dat "nasledovne") do Vasho prikazoveho riadku (terminal/shell) => pricom musite byt prihlaseny ako root:
After doing so your OTRS is up and running. Ak to urobíte => Váš OTRS je spustený.
Dispatching by email To: field. Posielam emailom => prijemca: pole