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owner
Permissions to change the owner of tickets in this group/queue.
priority
Permissions to change the ticket priority in this group/queue.
Manage Agent-Role Relations
Add Agent
Filter for Agents
Filter for agents
Agents
Manage Role-Agent Relations
SLA Management
Edit SLA
Add SLA
Filter for SLAs
Please write only numbers!
S/MIME Management
Add Certificate
Add Private Key
SMIME support is disabled
To be able to use SMIME in OTRS, you have to enable it first.