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Customer User ID
Article Filter
Only for ArticleCreate and ArticleSend event
Article sender type
If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.
Customer visibility
Communication channel
Include attachments to notification
Notify user just once per day about a single ticket using a selected transport.
This field is required and must have less than 4000 characters.
Notifications are sent to an agent or a customer.
To get the first 20 character of the subject (of the latest agent article).
To get the first 5 lines of the body (of the latest agent article).
To get the first 20 character of the subject (of the latest customer article).
To get the first 5 lines of the body (of the latest customer article).
Attributes of the current customer user data
Attributes of the current ticket owner user data
Attributes of the current ticket responsible user data
Attributes of the current agent user who requested this action
Attributes of the ticket data