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Attributes of the recipient user for the notification
Config options
Example notification
Additional recipient email addresses
This field must have less then 200 characters.
An article will be created if the notification is sent to the customer or an additional email address.
Use this template to generate the complete email (only for HTML emails).
If signing key/certificate is missing
If encryption key/certificate is missing
Filter for Auto Responses
Filter for auto responses
To get the first 20 character of the subject.
To get the first 5 lines of the email.
To get the name of the ticket's customer user (if given).
To get the article attribute
Options of the current customer user data
Ticket responsible options
Options of the current user who requested this action
Options of the ticket data
Options of ticket dynamic fields internal key values