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Fetch incoming emails from configured mail accounts.
Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.
Filter for debugging ACLs. Note: More ticket attributes can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.
Filter for debugging Transitions. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.
Filter incoming emails.
Finnish
First Queue
First response time
FirstLock
FirstResponse
FirstResponseDiffInMin
FirstResponseInMin
Firstname Lastname
Firstname Lastname (UserLogin)
For these state types the ticket numbers are striked through in the link table.
Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.
Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).
Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.
Forces to unlock tickets after being moved to another queue.