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Defines the shown links in the footer area of the customer and public interface of this OTRS system. The value in "Key" is the external URL, the value in "Content" is the shown label.
Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.
Defines time in minutes since last modification for drafts of specified type before they are considered expired.
Defines whether to index archived tickets for fulltext searches.
Delete expired ticket draft entries.
Delete expired upload cache hourly.
Detached
Determines if a button to delete a link should be displayed next to each link in each zoom mask.
Determines the next possible ticket states, for process tickets in the customer interface.
Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the recipient.
Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the recipient.
Disable autocomplete in the login screen.
Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be enabled).
Disables the redirection to the last screen overview / dashboard after a ticket is closed.
Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If not enabled, the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If enabled, it also disables the GenericAgent, PackageManager and SQL Box.
Displays the number of all tickets with the same CustomerID as current ticket in the ticket zoom view.
Dutch
Dynamic fields limit per page for Dynamic Fields Overview.