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English Russian
Shows a teaser link in the menu for the ticket attachment view of OTRS Business Solution™.
Shows all the articles of the ticket (expanded) in the agent zoom view.
Shows all the articles of the ticket (expanded) in the customer zoom view.
Shows the article head information in the agent zoom view.
Shows the title field in the close ticket screen of the agent interface.
Shows the title field in the ticket free text screen of the agent interface.
Shows the title field in the ticket note screen of the agent interface.
Shows the title field in the ticket owner screen of a zoomed ticket in the agent interface.
Shows the title field in the ticket pending screen of a zoomed ticket in the agent interface.
Shows the title field in the ticket priority screen of a zoomed ticket in the agent interface.
Shows the title field in the ticket responsible screen of the agent interface.
Shows time in long format (days, hours, minutes), if enabled; or in short format (days, hours), if not enabled.
Shows time use complete description (days, hours, minutes), if enabled; or just first letter (d, h, m), if not enabled.
Started response time escalation.
Started solution time escalation.
Started update time escalation.
Stopped response time escalation.
Stopped solution time escalation.
Stopped update time escalation.
Support Agent