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For these state types the ticket numbers are striked through in the link table.
Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.
Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).
Frontend module registration (show personal favorites as sub navigation items of 'Admin').
General ticket data shown in the ticket overviews (fall-back). Note that TicketNumber can not be disabled, because it is necessary.
Generic Info module.
GenericInterface ErrorHandling GUI
GenericInterface Invoker Event GUI
GenericInterface Web Service History GUI
GenericInterface Web Service Mapping GUI
GenericInterface module registration for an error handling module.
GenericInterface module registration for the mapping layer.
GenericInterface module registration for the operation layer.
GenericInterface module registration for the transport layer.
Gives end users the possibility to override the separator character for CSV files, defined in the translation files. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
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Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). It will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.Console.pl Maint::Ticket::FulltextIndex --rebuild".
If "bcrypt" was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.
If enabled the daemon will use this directory to create its PID files. Note: Please stop the daemon before any change and use this setting only if <$OTRSHome>/var/run/ can not be used.
If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).