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Notifications are sent to an agent.
To get the first 20 character of the appointment title.
To get the appointment attribute
Article visible for customer
An article will be created if the notification is sent to the customer or an additional email address.
Enable email security
Email security level
If signing key/certificate is missing
If encryption key/certificate is missing
Filter for Attachments
Filter for attachments
Do you really want to delete this attachment?
Filter for Auto Responses
Filter for auto responses
To get the name of the ticket's customer user (if given).
Cloud Service Management
Currently support data is only shown in this system.
This will allow the system to send additional support data information to OTRS Group.
To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)
Please note that the use of OTRS cloud services requires the system to be registered.