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Ticket Appointments
Use options below to narrow down for which tickets appointments will be automatically created.
Please select a valid queue.
Define rules for creating automatic appointments in this calendar based on ticket data.
If desired Calendar is not listed here, please make sure that you have at least 'create' permissions.
All existing appointments in the calendar with same UniqueID will be overwritten.
Appointment Notification Management
Filter for Notifications
Filter for notifications
Here you can upload a configuration file to import appointment notifications to your system. The file needs to be in .yml format as exported by the appointment notification module.
Agent preferences tooltip
This message will be shown on the agent preferences screen as a tooltip for this notification.
Here you can choose which events will trigger this notification. An additional appointment filter can be applied below to only send for appointments with certain criteria.
Appointment Filter
Notify user just once per day about a single appointment using a selected transport.
Active by default in agent preferences
This is the default value for assigned recipient agents who didn't make a choice for this notification in their preferences yet. If the box is enabled, the notification will be sent to such agents.
Please activate this transport in order to use it.
This language is not present or enabled on the system. This notification text could be deleted if it is not needed anymore.
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