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English Romanian
Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).
Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).
Allows invalid agents to generate individual-related stats.
Allows the administrators to login as other customers, via the customer user administration panel.
Allows the administrators to login as other users, via the users administration panel.
Allows to save current work as draft in the close ticket screen of the agent interface.
Allows to save current work as draft in the email outbound screen of the agent interface.
Allows to save current work as draft in the ticket compose screen of the agent interface.
Allows to save current work as draft in the ticket forward screen of the agent interface.
Allows to save current work as draft in the ticket free text screen of the agent interface.
Allows to save current work as draft in the ticket move screen of the agent interface.
Allows to save current work as draft in the ticket note screen of the agent interface.
Allows to save current work as draft in the ticket owner screen of the agent interface.
Allows to save current work as draft in the ticket pending screen of the agent interface.
Allows to save current work as draft in the ticket phone inbound screen of the agent interface.
Allows to save current work as draft in the ticket phone outbound screen of the agent interface.
Allows to save current work as draft in the ticket priority screen of the agent interface.
Allows to save current work as draft in the ticket responsible screen of the agent interface.
Allows to set a new ticket state in the move ticket screen of the agent interface.
Always show RichText if available